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Passenger agent skills for your resume and career

Updated January 8, 2025

1 min read

Below we've compiled a list of the most critical passenger agent skills. We ranked the top skills for passenger agents based on the percentage of resumes they appeared on. For example, 69.3% of passenger agent resumes contained concourse as a skill. Continue reading to find out what skills a passenger agent needs to be successful in the workplace.

12 passenger agent skills for your resume and career

1. Concourse

Here's how passenger agents use concourse:

Assist in concourse operations to ensure smooth operations and customer satisfaction.
Attend to customers at the lounge facilities and brief them about boarding procedures and available facilities in the concourse.

2. Reservations

Here's how passenger agents use reservations:

Collect reservations from passengers flying from the United States to Canada.
Managed the airline's Reservations board and Ticketing.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how passenger agents use customer service:

Provide all passengers and airline representatives with excellent customer service6.
Worked with a team to provide exceptional customer service to guests in a very busy, fast pace environment.

4. Customer Inquiries

Here's how passenger agents use customer inquiries:

Route Planning and Ticket Computation Dispatching Aircrafts Reconciliation of Lost Luggage Customer Inquiries Meet and Greet customers
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

5. VIP

A VIP is an important or unique person accorded with the highest respect and special privileges in any given and environment. It's an acronym for Very Important Person and such a person naturally wields Influence in society, is very popular, and has a higher social status.

Here's how passenger agents use vip:

Escort VIP persons to the plane Followed airports rules about security, and safety.
Promoted positive public relations to executive, celebrity VIP passengers by delivering personalized attention and ensuring optimum travel experience.

6. UM

Here's how passenger agents use um:

Checked in passengers baggage Assisted passengers on arriving international flights Assisted unaccompanied minors (UM) Verify passengers departure documentation

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7. Ticket Counter

Here's how passenger agents use ticket counter:

Provide passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
Coordinated ticket counter activities with colleagues regarding baggage handling, ticket confirmation to assure accuracy of tickets and baggage handling.

8. Fee Calculation

Here's how passenger agents use fee calculation:

Manage passenger baggage processing including handling and fee calculation if applicable.
Issue boarding passes and manage passenger baggage including fee calculation if applicable.

9. TSA

Transportation Security Administration (TSA) is a division of the United States Department of Homeland Security, formed due to the 9/11 attacks in 2001. The main task of the agency is to monitor and provide security to the air traveling public. The department is responsible for securing the people's traveling experience by having Federal Air Marshals on planes, teams of explosive professionals on back up, and dog handlers' mobile units.

Here's how passenger agents use tsa:

Reviewed all passenger ticket information; Directed passengers to TSA.
Collaborated with TSA to analyze and input passenger information into security database, as needed.

10. FAA

FAA (Federal Aviation Administration) is an aviation regulatory body in the USA.

Here's how passenger agents use faa:

Maintained safety during ramp operations through oversight of FAA procedures during loading/unloading passengers/aircraft process from the ramp and/or tarmac area.
Exercised company policy and carefully followed FAA regulations.

11. Transport Passengers

Here's how passenger agents use transport passengers:

Required to safely transport passengers to their destination in a prompt manner always making sure they are as comfortable as possible.

12. International Flights

Here's how passenger agents use international flights:

Assist passengers on arriving international flights.
Comply with all security requirements, reschedule passengers with flight interruptions, and assist passengers on arriving international flights.

What skills help Passenger Agents find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of passenger agent skills to add to your resume

The most important skills for a passenger agent resume and required skills for a passenger agent to have include:

Concourse
Reservations
Customer Service
Customer Inquiries

VIP
UM
Ticket Counter
Fee Calculation

TSA
FAA
Transport Passengers
International Flights

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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