Pbx operator job description

1.Answer incoming guest room calls, internal housekeeping calls and outgoing calls, including radio communications.

2.Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment.

3.Process wake-up calls for guests, record entries, properly log requestors name, time of call, date, room number, nature of request, and dispatches accordingly as necessary.

4.Operate a console and all peripheral equipment.

5.Contact executives via cellular telephone.

6.Utilize overhead paging for casino guests.

7.Responsible for properly executing all requests made by VIP Services, Executives, etc.

8.Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task.

9.Knowledgeable of all pertinent property information and upcoming events, accurately responding to guest inquiries.

10.Contribute to the delivery and measurement of excellent guest service consistent with the Company's core service standards and brand attributes that exceed guest expectations.

11.Maintain confidentiality of department affairs.

12.Contribute to a positive, empowering work environment through setting an example and consistency of day to day work habits.

13.Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties.

14.Promote and develop or modify systems or practices that create problems or impede our commitment to unparalleled excellence in customer service in addition,

stressing the importance of team oriented philosophies.

15.Maintain effective communications with all hotel operational departments to effectively resolve situations impacting guest service or malfunctions of departmental equipment.

16.Offer added services based on guest requests.

17.Work closely with the Front Desk, Engineering and Housekeeping staff.

18.During emergency situations, provide correct up to date information to staff, and guests.

19.Own all requests and complaints; resolve issues immediately and follow up to ensure the guest's satisfaction.

20.Address guest concerns and or complaints in a timely and professional manner

21.Regular predictable attendance is required.

22.Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state and federal regulations.

23.Communicate effectively with all levels of the Nugget team and guests.

24.Perform work in a safe manner and maintain a safe environment for team member and guests.

25.Immediately report unsafe conditions and team member or guest incidents to a member of the management team or Security.

26.Maintain a positive and professional image when performing duties or representing the Nugget and encourage others to do the same.

27.Other duties and responsibilities as assigned.

REPORTING RELATIONSHIPS: PBX Supervisor

MINIMUM REQUIREMENTS:

EDUCATION LEVEL:

High School diploma or equivalent is required.

LANGUAGE:

Effectively communicate with others both verbally and in written form using the English language.

EXPERIENCE:

Two years PBX or similar setting preferred

SPECIAL SKILLS:

PHSYICAL DEMANDS ANDWORK ENVIRONMENT

Ability to walk, stand, or sitfor long periods of time

Ability to lift, move, push,pull items up to 40 lbs.

Fine finger manipulation.

Work environment may includesmoke and variable temperature, lighting, and noise levels.

Work may be performed indoorsand outdoors during special events.

Company DescriptionNugget Casino Resort in Reno began operations in 1955 as a coffee shop across the street from our present location. Throughout the years, the Nugget has become a premier Hotel/Casino Resort in the Reno/Tahoe area. We have over 1,500 rooms, eight award-winning restaurants, 110,000 square feet of convention space, a world-class spa and over 2,000 employees.

Today, the resort offers a competitive benefits package in a fun and friendly setting. We have a sterling reputation for the friendliest employees in the industry, who strive to provide the very best in guest services. Work for the best, come to the Nugget!

Grand View Health, which includes Bucks County’s first hospital, has provided residents of Bucks and Montgomery counties with comprehensive health-care services since 1913. Now a century strong, Grand View offers a range of inpatient and outpatient care—particularly emphasizing the areas of surgery and orthopedics, women’s and children’s health, heart and vascular care, and cancer treatment. Our colleagues enjoy the best of both worlds by working for a high-quality, low-cost health-care provider in a collaborative, community environment. Help us build this new era of wellness and lead our community to a healthier future.
Responsibilities:
Under general direction of the Business Office Manager, the PBX Operator relays incoming, outgoing and inter-office calls and performs miscellaneous hospital communications/clerical duties as well as Business Office clerical duties. The essential functions of the PBX Operator are:
Essential Functions:
Utilizes appropriate verbal communications skills when conversing with patients and other persons, both on the phone and in person, to convey a high level of personal attention and promote customer satisfaction. Maintains confidentiality of patient information in all communication methods by strictly adhering to Hospital Confidentiality of Information policies. Promotes efficient and accurate processing of patient and department information by utilizing good communication skills among the Department Manager, PBX Coordinator, as well as other Hospital personnel. Notifies the Department Manager or PBX Coordinator immediately of any problems involving patient complaints, communication system or problems Answers calls, within reasonable amount of time, using good communication skills, and connects caller with proper party in order to expedite Hospital communications. Pages authorized personnel over the intercom system or through individual pagers; announces close of visiting hours and other notifications; i.e., fire alarms and Code 9. Records all transactions in a clear and accurate manner to provide for efficient retrieval of information in order to collect monies due in a timely manner.
Schedule: Saturday & Sunday 3:15pm - 11:45pm
Qualifications:
Education and Experience:
High School Diploma/GED, required

Skills and Abilities:
- Demonstrated problem solving skills, required
- Ability to make quality, independent decisions, required
- Ability to listen to others. , required
- Demonstrated written communication skills, required
- Strong verbal communication and listening skills, required
- Effective interpersonal skills, required
- Ability to maintain the strictest levels of confidentiality. , required
- Service-oriented, required
- Demonstrated time management and priority setting skills, required
- Ability to work effectively and efficiently under tight deadlines, high volumes and multiple interruptions. , required
- Self directed. , required
- Excellent organizational skills, required
- Ability to simultaneously handle multiple priorities, required
- Quickly troubleshoots and resolves problems, required
- Possesses familiarity with Microsoft Office (Word, Excel, PowerPoint, etc.), required
- Competency in the use of a variety of computer hardware and software systems, required

What would it be like to work at this property?:

Belterra® is a classic but revolutionary casino resort situated on the scenic Ohio River near the Markland Dam in Switzerland County, Indiana. Belterra offers a first class gaming and resort experience featuring 38,000 square feet of gaming space, outstanding guest rooms and suites, seven delicious food venues, a shopping pavilion, full-service spa and salon, a 1,500-seat entertainment showroom, an 18-hole Tom Fazio designed golf course and more than 50,000 square feet of meeting and conference space.

Belterra Casino Resort

777 Belterra Drive

Florence, Indiana 47020-9402

What would it be like to be a Boyd Gaming Team Member?:

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Corporate Mission
We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.

Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.

Company Vision
Boyd Gaming is one of the nation’s leading casino entertainment companies. But we’re so much more – a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.

From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.

Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.

We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.