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Pc analyst skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Anthony Baron,

Anthony Baron

Below we've compiled a list of the most critical pc analyst skills. We ranked the top skills for pc analysts based on the percentage of resumes they appeared on. For example, 9.6% of pc analyst resumes contained sccm as a skill. Continue reading to find out what skills a pc analyst needs to be successful in the workplace.

15 pc analyst skills for your resume and career

1. SCCM

Here's how pc analysts use sccm:

Image computers using SCCM and worked in Active Directory to make sure the systems are in the correct container.
Deploy software using Active Directory and or SCCM.

2. Desktop Support

Here's how pc analysts use desktop support:

Provided proficient desktop support for Portland's urban renewal, housing and economic development agency.
Provided desktop support for various departments within the organization.

3. SQL

Here's how pc analysts use sql:

Created new financial reports using SQL stored procedures and Microsoft Reporting Service RDL and Crystal Reports.
Involved in migrating Access data to a SQL Server database.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how pc analysts use customer service:

Practice effective customer service skills, including oral and technical written communications.
Received multiple colleague recognition awards for outstanding customer service.

5. Computer System

Here's how pc analysts use computer system:

Designed and assembled microcomputer system.
Installed new or existing computer systems, including, desktops, Laptops, and Tablets.

6. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how pc analysts use linux:

Assisted with robotics projects utilizing PC-104 stack hardware and Linux based control software.
Proposed and implemented CentOS Linux proxy for traffic management C

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7. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how pc analysts use troubleshoot:

Maintain over 200 MDC's in the Sheriff Department, troubleshoot and repair computer equipment, upgrade when needed.
Create and maintain our standard windows image, troubleshoot application and hardware issues both remotely and in person.

8. PCS

Here's how pc analysts use pcs:

Created, maintained and monitored MIS reports for upper management detailing the performance metrics of the PCS Help Center.
Result: this allowed the company to transition the administrative staff to PCs from terminals.

9. Switches

Here's how pc analysts use switches:

Configured Cisco routers and switches for a major corporation.
Work with Switches and Routers.

10. Network Printers

Here's how pc analysts use network printers:

Perform system installations, system re-imaging, data recovery, hardware diagnostic testing, and network printer setup.
Installed and configured HP network printers with static IP addresses and HP JetAdmin tool

11. OS

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Here's how pc analysts use os:

Supported 350 users in the Creative Service, Radio & TV, DVD and Web Departments for Mac and Windows OS.
Coordinated OS conversion for division, completed conversion of 500 users in 3 months with a 2 person team.

12. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how pc analysts use technical support:

Provided telephone and on-site technical support to judicial and non-judicial employees.
Provided technical support to C-level executives and Corporate Headquarters staff.

13. User Accounts

A user account is a relationship established between a user and a computer, network, or information service that includes a user name, password, and all information related to the user. A user account may or may not allow a user to connect to a network, another computer, or other shared resources.

Here's how pc analysts use user accounts:

Maintain new and departed user accounts using Active Directory Users and Computers in Windows Server 2000 and 2003.
Created, modified and if necessary, terminated user accounts using Active Directory.

14. Encryption

Here's how pc analysts use encryption:

Managed the deployment of Trend Micro Endpoint Encryption to the machines in the domain.
Enhanced IT security by organizing site encryption application installation and configuration; recognized by seniormanagement.

15. DNS

Domain Name Systems, or DNS for short, is the internet's system for converting readable language, i.e., google.com, to machine language, i.e, 192.168. For a simple analogy, some call it the phonebook of the internet. Any website has its own IP address, for example, 192.168.160. Understandably this is hard to remember. So what a DNS does is link the domain name, google.com, with its IP address, 192.168.160.

Here's how pc analysts use dns:

Experienced with TCP/IP, DNS, DHCP, ISDN, Frame Relay and Cisco, Cabletron and HP hubs and routers.
Installed, configured, and administered Windows 2000 Domain Controllers, DNS, DHCP, WINS, and RAS servers.

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What skills help PC Analysts find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on pc analyst resumes?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

For new graduates, the main skills that stand would definitely include which programming languages (Java, JavaScript, Python, etc.) have been used along with a depth of knowledge, which frameworks and libraries (React, Django, Flask, etc.) were used throughout projects and internships, and showing work experience. Most introductory and required courses will teach programming languages but do not always teach frameworks, which is why I would always recommend people to do personal projects and internships throughout college. Many positions at the entry-level are often very general. However, positions that are looking for specifics will look for certain skills and experience. For example, positions looking more towards web development would be more interested in whether a user used frameworks used to build websites. Showing leadership and trustworthiness is also a helpful skill to stand out via work experience and university clubs.

What hard/technical skills are most important for pc analysts?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

The main technical/ hard skills, I would say, are mainly the same as in part 1. Another hard skill that will come through with experience in programming is learning how to Google, more specifically knowing exactly what to search to solve an issue in the code.

What soft skills should all pc analysts possess?

Robert Vinaja Ph.D.

Assistant Professor of Computer Information Systems, Texas A&M University San Antonio

-Ability to work as part of a team.

-Attention to detail.

-Problem-solving and analytical skills.

What pc analyst skills would you recommend for someone trying to advance their career?

Kate Marek Ph.D.

Director and Professor, Dominican University

If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.

What type of skills will young pc analysts need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for a pc analyst stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

Do you want to know more?

List of pc analyst skills to add to your resume

The most important skills for a pc analyst resume and required skills for a pc analyst to have include:

SCCM
Desktop Support
SQL
Customer Service
Computer System
Linux
Troubleshoot
PCS
Switches
Network Printers
OS
Technical Support
User Accounts
Encryption
DNS
Software Problems

Windows XP
Technical Problems
TCP/IP
Microsoft Windows
VPN
Lotus Notes
Workstations
Technical Issues
Software Issues
Windows NT
Novell
Unix
Mac
User Support
Symantec Ghost
Software Installation

POS
Microsoft Exchange
Pc Support
Level Support
MIS
Trouble Tickets
Software Packages
Software Applications
Software Support
Lan
SMS
Password Resets
AS/400
Network Support
Compaq
Technical Assistance

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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