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What is a personal lines account manager and how to become one
A personal lines account manager works in the insurance industry to manage and maintain relationships with clients for auto, home, and renters insurance. Their main duties include assisting clients with policy inquiries, processing claims, and coverage options. Personal lines account managers also work with underwriters to ensure accurate and efficient policies. They must have strong communication skills and multitask to provide customer service. Overall, a personal lines account manager ensures that clients receive support and protection.
Avg. Salary $51,472
Avg. Salary $59,228
Growth rate 6%
Growth rate 0.3%
American Indian and Alaska Native 0.15%
Asian 4.90%
Black or African American 9.39%
Hispanic or Latino 16.09%
Unknown 3.56%
White 65.91%
Genderfemale 84.95%
male 15.05%
Age - 46American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 46Stress level is high
7.1 - high
Complexity level is advanced
7 - challenging
Work life balance is fair
6.4 - fair
What are the pros and cons of being a personal lines account manager?
Pros
Opportunity for growth within the company
Ability to work with a team
Competitive salary and benefits
Job security
Possibility of flexible scheduling
Cons
Difficult customers and potential conflict resolution
Limited control over insurance rates or policy decisions
Potential for long hours
Limited opportunities for creativity or innovation
Potential for repetitive tasks
Personal lines account manager career paths
Key steps to become a personal lines account manager
Explore personal lines account manager education requirements
Start to develop specific personal lines account manager skills
Skills Percentages Customer Service 31.79% Management System 12.96% Account Management 9.29% Policy Changes 5.44% Insurance Carriers 5.11% Complete relevant personal lines account manager training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New personal lines account managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a personal lines account manager based on U.S. Bureau of Labor Statistics data and data from real personal lines account manager resumes.Gain additional personal lines account manager certifications
More About CertificationsPersonal lines account manager certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific personal lines account manager certification, having one may help you stand out relative to other applicants.
The most common certifications for personal lines account managers include Certified Insurance Service Representatives (CISR) and Certified Customer Service Representative (CCSR).
Research personal lines account manager duties and responsibilities
- Manage accounts while providing excellent customer service, help build financial relationships, redirecting calls in upselling credit per customer needs
- Maintain inventory, logistics, purchasing and supplies.
- Organize seminars, run comparison quotes and mail out marketing kits.
- Quoted and write new business, and service existing accounts including re-marketing, renewals, and cross-selling.
Prepare your personal lines account manager resume
When your background is strong enough, you can start writing your personal lines account manager resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a personal lines account manager resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable personal lines account manager resume templates
Build a professional personal lines account manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your personal lines account manager resume.
Apply for personal lines account manager jobs
Now it's time to start searching for a personal lines account manager job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first personal lines account manager job
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Average personal lines account manager salary
The average personal lines account manager salary in the United States is $51,472 per year or $25 per hour. Personal lines account manager salaries range between $39,000 and $67,000 per year.
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Updated January 8, 2025
