How to hire a phone technician

How to hire a phone technician, step by step

Here's a step-by-step phone technician hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a phone technician job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new phone technician
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   First, determine the employments status of the phone technician you need to hire. Certain phone technician roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A phone technician's background is also an important factor in determining whether they'll be a good fit for the position. For example, phone technicians from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   Here's a comparison of phone technician salaries for various roles:

   Type of Phone Technician	Description	Hourly rate
   Phone Technician	Telecommunications equipment installers and repairers, also known as telecom technicians, set up and maintain devices or equipment that carry communications signals, connect to telephone lines, and access the Internet.	$14-27
   Cable Installer	A cable installer installs and maintains telecommunication systems and equipment such as telephone lines, cable television, or internet services at homes or commercial areas. In some companies, a cable installer may also handle complaints and concerns, conduct inspections, troubleshoot problems, and fix or replace components when necessary... Show more	$16-23
   Tower Hand	A tower hand is a professional who climbs towers or poles to install, repair, and perform routine maintenance on electrical equipment. Tower hands are required to climb up very tall structures to perform maintenance on equipment such as power lines, cell tower components, or radio antenna equipment... Show more	$12-28

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Cell Phones
   • Phone System
   • VoIP
   • Windows
   • Cellular Devices
   • IPhone
   • Inbound Calls
   • Phone Issues
   • Trouble Calls
   • IP
   • Electronic Devices
   • Technical Issues
   • Samsung

   Check all skills

   Responsibilities:

   • Manage telecommunications installation and repair for hospital Nortel network.
   • Repair LCD and programming on various computers
   • Used POS system to determine which repair needs to be start.
   • Coordinate the maintenance and repair of T1's and associate electronic equipment.
   • Resolve DXU hardware problems and BS fault alarms with Ericsson OMT software.
   • Activate phones, run tests on the phones, and reprogram the phones.

3. Make a budget

   Including a salary range in your phone technician job description is one of the best ways to attract top talent. A phone technician can vary based on:

   • Location. For example, phone technicians' average salary in minnesota is 46% less than in district of columbia.
   • Seniority. Entry-level phone technicians 47% less than senior-level phone technicians.
   • Certifications. A phone technician with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a phone technician's salary.

   Average phone technician salary

   $42,690yearly

   $20.52 hourly rate

   ---

   Entry-level phone technician salary

   $31,000 yearly salary

   Updated December 16, 2025

4. Writing a phone technician job description

   A job description for a phone technician role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a phone technician job description:

   Phone technician job description example

   Since its inception in 2009, uBreakiFix has grown to hundreds of stores nationwide in markets across the U.S and Canada. But the best part is that we're currently looking for new members to join our team! Are you looking for a dynamic career path and a company that promotes from within? Are you a tech-savvy individual? Do you enjoy working with smartphones and computers? Well then come join one of the largest and most reputable smartphone repair companies in the US.
   
   The unrelenting commitment to customer satisfaction shown by uBreakiFix has directly resulted in its current period of rapid nationwide growth. uBreakiFix has become the preeminent gadget repair company in the industry, largely due to its low price promise and industry leading 90-day repair guarantee. uBreakiFix handles everything from iPhones, Samsungs, LGs, Nexuses, HTCs, Droids, Xboxes and PlayStations, to cameras, laptops and computers. Do you have broken glass on your iPhone? A virus that your PC can't seem to get rid of? A Mac that just won't shake software issues? A Samsung Galaxy that isn't running like it used to? Let the repair professionals at uBreakiFix bring your electronic device back to its original look, feel and functionality - all for much less than buying a new one. And most repairs can be completed while you wait! From water-damage or shattered displays to complex technical issues, uBreakiFix is your fast, affordable, reliable repair solution. Visit www.ubreakifix.com for more info!
   
   Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. Soldering and console experience would be best.
   Tasks and Responsibilities:
   – Diagnose, troubleshoot and repair devices
   – Provide recommendations for problem resolution
   – Explain complex technical issues to customers in a non-technical, simple to understand manner
   – Provide repair and replacement estimates to customers
   – Ensure that all repairs meet or exceed uBreakiFix quality standards
   – Greet customers in a friendly manner and maintain a positive work environment
   – Answer phone calls to the store with a professional, courteous and friendly demeanor
   – Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
   – Keep track of all devices and inventory while safeguarding all store stock
   – Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
   – Maintain the cleanliness and professional appearance of the store
   Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of – personnel so classified, and they may change at any time.
   UBREAKIFIX is an equal opportunity employer M/F/D/V BASIC QUALIFICATIONS - Outstanding customer service skills
   - Excellent technical, problem solving, and analytical skills
   - Exceptional organizational skills
   - Strong written and oral communication skills
   - Proficient in Microsoft Office
   - Work well in team environment
   - Ability to work flexible hours, including weekends and holidays
   - High school diploma or GED PREFERRED QUALIFICATIONS - A+ Certification
   - Apple Certified Macintosh Technician (ACMT)
   - Experience repairing electronics, smartphones, PC/MACs, and game consoles
   - Technical degree or certification in Electronics or Consumer Electronics
   - Previous experience working at retail electronics store

   Copy this example

   

5. Post your job

   To find phone technicians for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any phone technicians they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level phone technicians with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your phone technician job on Zippia to find and recruit phone technician candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with phone technician candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new phone technician

   Once you've selected the best phone technician candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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