Physician office specialist job description

Join Cleveland Clinic Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic earned the No. 1 hospital ranking in Ohio, the No. 4 hospital ranking in the country, and was ranked nationally in 13 specialties, according to the U.S. News & World Report. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Medical Assistant, you will provide care to patients under the supervision of a physician or nurse. You will handle medical and administrative duties to support the department. A Medical Assistant in this role is familiar with collecting specimens, administering medications, scheduling appointments, and keeping medical supplies stocked. Work alongside our nurses and physicians who are eager to teach and welcome new people to the team. Your primary duties will include:
- Assisting with health screenings.
- Updating health records.
- Monitoring, recording, and communicating patients' conditions as appropriate.

The ideal candidate is someone who:

- Is empathetic.
- Has excellent communication skills.
- Can adapt to change.
- Is always energetic.
- Can critically think and problem solve for patients' best interests.

This is an excellent opportunity for someone who is a certified Medical Assistant looking to join a supportive team and willing to learn new skills. Cleveland Clinic will assist you by offering tuition reimbursement and cross-training for professional development.

Cleveland Clinic provides what matters most: career growth, delivering world-class care to our patients, continuous learning, exceptional benefits and working for an organization that offers many long-term career paths. Join us and experience a culture where opportunities to advance and the support to get there go hand-in-hand.
Responsibilities:
Assists with performing screening and treatments by gathering information related to health maintenance, collecting specimens, performing tests, and documenting patient care. Updates health maintenance at patient visit, accurately identifies medication changes and updates allergy information at each visit. Monitors and communicates changes in patient condition. Administers specific medications under direction of provider. Maintains equipment and medical supplies, including reordering, stocking, cleaning and troubleshooting. Maintains examination areas. Assists in pre-visit planning by updating the health maintenance tab. Performs administrative or clerical duties as assigned, including filing, reception, scheduling, data entry and patient registration. Other duties as assigned.
Education:
Must be a graduate from an approved Medical Assisting Program. (As designated by the Enterprise MA Steering Committee) Military training as a Hospital Corpsman (HM), Combat Medic (68W) or Medical Service Technician (4N0X1) will be considered. Current demonstrated clinical proficiency. Completion of a clinical externship. (Extensive clinical experience may be considered in lieu of formal clinical externship). MA Certification preferred.
Certifications:
Successful completion of Basic Life Support (BLS) through American Heart Association (AHA) required within new hire period.
Complexity of Work:
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Work Experience:
Successful completion of CC Externship preferred.
Physical Requirements:
Manual dexterity to operate office equipment. May require extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision. Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. Note: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required.

Job Summary: The Physician Office Specialist should be knowledgeable and flexible in performing any major function within a physician practice. These activities include but are not limited to receptionist duties, charge posting, closing end of day, pre-certifications, maintaining medical records, performing Medical Assistant (MA) duties, and training other staff for the above functions. Coordinate with other care team members to provide exceptional patient service. This position rotates to the West Ashley and Summerville office locations. Minimum Qualifications: Education: High school diploma or equivalent and 2 years experience Or associates degree and one year experience. # Experience: Prefer 1 year MA experience. # Licensure/Certification: Certified Medical Assistant preferred # Primary Source Verification: N/A # Knowledge/Skills: Efficient data entry skills, pleasant interpersonal skills, ability to sort and file, ability to balance charges, payments, deposits at end of day. Additionally, flexibility and versatility are a must. Skill in greeting patients and answering the telephone in a pleasant and helpful manner. Strong patient-centered focus. Effective verbal and written communications skills. Ability to work as part of a clinical team. Ability to establish and maintain effective working relationships with patients, employees and the public. Ability to organize and manage competing priorities. Ability to problem-solve and show good judgment. Ability to speak clearly and concisely. Ability to read, understand and follow oral and written instruction. # Other: N/A # Contacts: Physicians, coworkers, and patients, involves dealing with ill/injured people and servicing a population from birth to end of life. #

The Physician Office Specialist should be knowledgeable and flexible in performing any major function within a physician practice. These activities include but are not limited to receptionist duties, charge posting, closing end of day, pre-certifications, maintaining medical records, performing Medical Assistant (MA) duties, and training other staff for the above functions. Coordinate with other care team members to provide exceptional patient service.
This position rotates to the West Ashley and Summerville office locations.

Minimum Qualifications:

Education: High school diploma or equivalent and 2 years experience Or associates degree and one year experience.

Experience: Prefer 1 year MA experience.

Licensure/Certification: Certified Medical Assistant preferred

Primary Source Verification: N/A

Knowledge/Skills: Efficient data entry skills, pleasant interpersonal skills, ability to sort and file, ability to balance charges, payments, deposits at end of day. Additionally, flexibility and versatility are a must. Skill in greeting patients and answering the telephone in a pleasant and helpful manner. Strong patient-centered focus. Effective verbal and written communications skills. Ability to work as part of a clinical team. Ability to establish and maintain effective working relationships with patients, employees and the public. Ability to organize and manage competing priorities. Ability to problem-solve and show good judgment. Ability to speak clearly and concisely. Ability to read, understand and follow oral and written instruction.

Other: N/A

Contacts:

Physicians, coworkers, and patients, involves dealing with ill/injured people and servicing a population from birth to end of life.

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities.

Job Description Summary:

•Provides clinical support to health care professionals to ensure the delivery of quality health care services.
•Provides clinical support to physician practices to ensure the delivery of quality health care services in Physician Practice.
•Serves as a clinical subject matter expert in the practice.
•Trains new clinical staff if 2+more years of experience.
•Leads and promotes clinical quality and safety standards.
•May attend MA Academy training to gain clinical experience before placement into ambulatory care site if MA training was obtained in Career Tech or Military Program, or unable to pass MA competencies.

MINIMUM QUALIFICATIONS

High School Diploma or Equivalent AND one of the following:

Completion of HS Medical Assistant Career Tech Program or
School of Medical Assisting or
Military Medic training or
Paramedic (EMT-P) training or
1+ yr. as a physician trained MA in a like practice

After Hire

Successful completion of a competency-based orientation program with medical assisting focus
LIFE SUPPORT / Basic Life Support (BLS) within In 120 days of hire

Minimum Qualifications:

High School or GED (Required) BLS - Basic Life Support - American Heart Association
High School Diploma or Equivalent AND one of the following:

• Completion of HS Medical Assistant Career Tech Program or
• School of Medical Assisting or
• Military Medic training or
• Paramedic (EMT-P) training

After Hire

• Successful completion of a competency-based orientation program with medical assisting focus
• LIFE SUPPORT / Basic Life Support (BLS) within 30 days of hire

SPECIALIZED KNOWLEDGE

• Experience using EMR documentation, preferably EPIC .
• Experience as an EPIC SuperUser or trainer
• Experience as Preceptor

Work Shift:
Day

Scheduled Weekly Hours :
40

Department
ENT Mansfield Mob

Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment