Placement specialist job description

Due to continued growth, CommuniCare Health Services is recruiting for the position of Central Placement Specialist for our Indianapolis Regional Office . This position works 9:30 am - 6:30 pm.

The Central Placement Specialist is responsible for leading the process of intake and financial verification for skilled nursing homes admissions . He/she must have excellent computer and accurate data entry skills and healthcare experience. The position works closely with the center's admissions team and the Managed Care Organization to ensure that all necessary paperwork and authorization numbers are obtained prior to admission and that all pertinent paperwork is sent to the center to facilitate a smooth admission. Candidates must have excellent communication skills and be customer service oriented. The position requires the ability to multi-task and to work in a fast-paced environment. Prior admissions or business office experience in a Long Term Care environment required.

WHAT WE OFFER

At CommuniCare, you will enjoy an excellent salary and an outstanding benefits package in a pleasant, team environment. We offer full time employees a menu of benefit options from life and disability plans to medical, dental, and vision coverage from quality benefit carriers. We also offer 401(k) with employer match and Flexible Spending Accounts.

POSITION REQUIREMENTS

• Prior admissions or business office experience in a Long Term Care environment
• Excellent computer skills
• Organized
• Detail oriented
• Fast paced
• Customer service oriented
• Good phone skills
• Sense of Urgency a must
• Accuracy in data entry
• Good attendance a must

About Us

A family-owned company, we have grown to become one of the nation’s largest providers of post-acute care, which includes skilled nursing rehabilitation centers, long-term care centers, assisted living communities, independent rehabilitation centers, and long-term acute care hospitals (LTACH). Since 1984, we have provided superior, comprehensive management services for the development and management of adult living communities. We have a single job description at CommuniCare, "to reach out with our hearts and touch the hearts of others." Through this effort we create "Caring Communities" where staff, residents, clients, and family members care for and about one another.

US-OR-Portland

Type: Part Time - Benefitted
Emanuel Medical Ctr campus

Overview

Throughout our Legacy community, patients seek exceptional care in a compassionate environment. You coordinate placement within our facilities so patients receive the care they deserve. Thanks to you, ED admits, direct admits and hospital-to-hospital transfers occur smoothly. In your work, you embody the Legacy mission of making life better for others.

Responsibilities

Coordinates Bed Access function for Legacy Health hospitals

Initiates and arranges hospital admissions with appropriate nursing units by telephone.

Contacts other medical facilities to make or complete transfer arrangements of patients.

Complies with COBRA transfer laws and consults with appropriate medical staff as necessary for identification of accepting Attending Physician for transferring patient.

Demonstrates understanding of protocol and patient's medical condition when assigning admission to the appropriate nursing unit.

Contacts and informs admitting areas and emergency departments regarding pending admissions.

Assures accurate nightly census for each inpatient unit, including verification of the following items:

All accounts reflect correct patient type combinations

Accurate room and bed placement for all in-house patients.

Ensures discharged patients are discharged out of computer.

Maintains knowledge of each unit capacity and capabilities at each Legacy facility to ensure proper placement of patients.

Attends daily bed meetings to communicate bed availability / capacity.

Maintains a basic knowledge of insurance issues including but not limited to Motor Vehicles, Workman's Comp, Medicare, OHP/Washington Welfare/ Medicaid insurance issues.

Creates and Updates Imaging / Surgery Reservations

Maintains knowledge and familiarity with diagnosis and appropriate surgical procedure.

Assigns appropriate patient type, service code, and surgery location.

Researches reservation information for missing or incorrect information.

Cancels accounts, following all appropriate system steps, surgery reservation when notified by report, MD, financial office, or patient.

Creation and maintenance of patient accounts in Clinical Information System

Discharges from Emergency or in-house and re-admit Mental Health / Rehab patient admissions.

Creates and admits Mental Health Patient admissions from Caremark referrals.

Admits all direct admits that have arrived directly to floor or through Emergency Departments.

Provides admitting information to physicians and their offices upon request.

Corrects accounts that have been admitted improperly, either by report checking or phone request.

May interview and register patients; collects, enters, and updates accurate and complete patient information (demographic, insurance) in the appropriate system and in compliance with hospital and regulatory requirements.

Creates Labor and Delivery accounts for unexpected family birth center patients.

Creates accounts for and admits Legacy Hopewell House Patients.

Creates outpatient Tele-Health appointments for all non-Legacy Tele-Health Consultations.

Customer Service

Maintains a professional and helpful manner for high volume telephone lines in Bed access/reservations for LH hospitals.

Takes verbal admit orders from physicians or their office staff for add-on or same day admissions or transfers.

Obtains and processes multiple voice mail calls in a timely manner.

Completes telephone requests efficiently and promptly with frequent and unrelated interruptions.

Works in collaboration with One-Call Center staff to meet customer needs for information, transfer coordination, and direct admissions with minimal or no wait time, or call-transfer.

Relates complete and pertinent information in verbal and written communications.

Demonstrates effective listening.

Effectively resolves customer concerns or complaints.

Physician Consult and Transfer Support

Utilizes Legacy One Call Consult and Transfer Service Call Flow Guidelines, Call Flow Overview, and Algorithms.

Answer "1-" Legacy One Call Consult and Transfer Service line.

Initiate and complete Transfer and Consult calls.

Complete Transfer Center intake form.

Provides access to all Tele-Health services.

Creates Care Everywhere ID numbers for outside organizations to link into Legacy EMR's in EPIC.

Activates Cath Lab team at EH & GS for all emergent Cath Lab procedures.

Activates KIDS Team Mobile ICU for all Legacy pediatric critical transports.

Provides support to ECMO team to alert/notify when patients are going on or coming off ECMO.

Creates Expected ED encounters in EPIC for patients being referred into our Emergency Rooms.

Qualifications

Education:

High School diploma or equivalent required. A minimum of two years college education including satisfactory completion of college level Health Records coursework preferred.

Experience:

A minimum of one year of healthcare experience or equivalent education in at least one of the following areas required: Admitting, Medical Records/Health Information or applicable clerical support experience. Six months customer service experience required. Previous registrar and third-party payor experience preferred. An understanding of health plan and benefit structures preferred.

Skills:

Demonstrated ability to communicate clearly in the English language. Ability to withstand varying job pressures and organize and prioritize related tasks. Ability to work efficiently with minimal supervision, exercising independent judgment within stated guidelines. Demonstrated effective interpersonal skills which promote cooperation and teamwork. Excellent public relations skills and demonstrated ability to communicate in a calm, succinct, businesslike manner. Ability to identify alternative means of communication as needed. Net typing of 40 WPM and PC-based computer skills. Demonstrated knowledge of medical terminology. Familiarity with 10 key.

LEGACY'S VALUES IN ACTION:

Follows guidelines set forth in Legacy's Values in Action

Equal Opportunity Employer/Vet/Disabled

PI

#LI-AS1

The IMA Financial Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The IMA Financial Group, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Compensation & Benefits Being a part of IMA has its benefits. When you become part of the IMA family, you become eligible to take part in our valuable benefits and rewards package designed to benefit you, your family, and your life. Our plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. This role is eligible for the following:

Annual Performance Bonus, Stock Purchase, Medical Plans, Prescription Drugs, Dental, Vision, Family Assistance Program, FSA, HSA, RTD EcoPass, $100/monthly parking allowance, Pre-Tax Parking Plan, 401(k), Life/AD&D, Accident, Critical Illness, Long Term Care, Short-term Disability, Long-term Disability, Business Travel Accident, Identity Theft, Paid Time Off, Paid Holidays, Sabbatical, Gift Matching, Health Club Reimbursement & Fitness Device (Fitbit), Personal and Professional Development Why Join IMA?

We've built a reputation for putting our associates first

What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It's this unique ownership business model that makes working at IMA so appealing.

We work in teams. We sell in teams. We win and prosper as a team

We provide support systems and resources that enable each of our associates to focus on what they do best. And as an independent company based in the Midwest, we're big enough to write business all over the world and small enough to implement your ideas quickly.

We are recognized nationally as a leader in our industry.

• 2020-2022 Business Insurance Magazine Best Places to Work in Insurance
• 2021-2022 Inc. 5000's List of Fastest Growing Companies
• 2022 Kansas City Business Journal's Best Places to Work
• 2021-2022 Los Angeles Business Journal's Best Places to Work
• 2021-2022 Puget Sound Business Journal's Washington's Best Workplaces
• 2021 Wichita Business Journal's Best Places to Work, #1 in extra-large category
• 2021 Denver Business Journal's Best Places to Work
• 2021 Dallas Business Journal's Best Places to Work
• 2021 Utah Business Best Companies to Work for in Utah
• 2021 Alaska Journal of Commerce's Best Workplaces in Alaska
• 2021 Civic 50 Colorado Honoree Recognizing 50 Most Community-Minded Companies
• 2021 Wichita Business Journal's Fastest Growing Companies List