Play leader job description

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment provider.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values -- Together We Win, All In On Service and Blaze the Trail -- every day. Our mission, \"Create the Extraordinary\". Our vision, \"Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars\". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

The incumbent in this position is responsible for providing superior service to both the internal and external customer. Responsible for determining customer admission and for monitoring room flow, and ensuring guests feel welcome and comfortable. The incumbent is also responsible for developing and coordinating programs to attract high-limit players and host such guests to ensure guest satisfaction and repeat visits. Work requires superior communication and judgmental skills, as the position is called upon to interact frequently with high-limit customers and make decisions regarding extensions of complimentaries.

Provides general leadership and work direction of department team members, including but not limited to 1) organizing and assigning work; 2) prioritizing workload and assignments to ensure orderly and efficient completion by department employees; 3) directing department employees in the successful completion of assigned work; 4)enforcement of department and company rules; 5) instructing and training department employees in the successful performance of their duties and 6) other leadership and work direction duties as assigned by Supervision. Lead Persons do not perform supervisory tasks such as scheduling, discipline, performance reviews, hiring or terminations; although they may provide input to supervisors regarding such matter
ESSENTIAL FUNCTIONS

(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for this position.)

1. Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.

2. Responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service.

3. Works in cooperation with the Horseshoe St. Louis staff in ensuring guests feel welcome and comfortable; works closely with Executive Hosts, VIP Casino Services, and Player's Club to ensure superior guest satisfaction.

4. Greets Player's Club guests in a courteous and friendly manner; and explains amenities and features.

5. Monitors room occupancy to ensure appropriate number of guests and compliance with safety standards.

6. Responsible for resolving customer service issues, concerns, or problems to ensure optimal guest satisfaction and has the resiliency to deal with difficult customers.

7. Participates in marketing Players Club promotional activities.

8. Participates in employee training to ensure adequate training, skills and resources are in place to perform job functions.

9. Provides information on all aspects of Horseshoe St. Louis services and facilities to guests and assists guests with room, dinner, show, and transportation reservations, as well as coordinates external local activities.

10. Performs other duties as assigned by management. Must be flexible to work evenings, weekends, and holidays as business demands.

JOB QUALIFICATIONS

* Excellent customer service skills.

* Demonstrated ability to make immediate decisions in order to determine Player's Club qualifications and admission.

* Understanding of property and department policies and procedures.

* Thorough knowledge of player-tracking system(s) and comprehension of actual and theoretical player value.

These skills and abilities are typically acquired through a high school education or equivalent and a minimum of two to three years of administering and communicating casino player-tracking program(s).

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars , Harrah's , Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Playcare Lead is responsible for ensuring a safe, nurturing, and fun childcare environment for children ages 6 months - 11 years being cared for in the Playcare program: childcare designed for children of adult members while using the facility. The Playcare Lead will support in the hiring, training, supervision, and ongoing support of Playcare Attendants and maintain regular, consistent communication with other Membership personnel. The Playcare Lead will serve as primary contact person for parents using this service.

Essential Functions

+ Follow and ensure adherence to The Salvation Army Policies and Procedures including, but not limited to Finance, General Safety, and Protecting the Mission Youth, Elders, and Dependent Adult Safety Program.

All Leadership Employees (Directors, Managers, Assistant Manager, Coordinators, Leads):

+ Vocational engagement as a Manager at The Salvation Army Kroc Center (henceforth, "the Kroc Center") is a position of sacred trust - representing, nurturing, protecting, and advancing the mission and purpose of The Salvation Army; and serving the needs of people in our community with dignity and respect. Conduct on and off the job must sustain a positive impact on The Salvation Army's religious goals, programs, and public image.

+ As such, all Managers and supervisors are expected to fulfill the following responsibilities within the scope of duties they perform:

+ To know, explain and exemplify the mission, purpose, and values of the Kroc Center.

+ To understand all dimensions of the Kroc Center mission and purpose toward the outcome of awareness, cohesiveness, and effective guest services.

+ To create a safe, engaging environment for Kroc Center associates, guests, members, volunteers, partners, and vendors.

+ To provide active support of, and participation in, all Kroc Center campaigns and initiatives.

+ To develop appropriate relationships and maintain appropriate relationship boundaries with other Kroc Center associates, guests, members, volunteers, partners, and vendors.

+ To communicate in an effective, appropriate, professional, responsive, and supportive manner. Electronic communication - email, texts, etc. - is official communication; and supports and confirms interpersonal communication.

+ Deference to and public support of group decisions and other Directors' scope of expertise, position and responsibilities must be maintained.

+ To maintain appropriate confidentiality: some agreements, ideas, processes, or other forms of sensitive information are revealed to certain individuals who are in positions of responsibility or are in possession of qualities or skills that make it necessary for them to know such confidential matters. Such information must be maintained in confidence.

+ To complete annual, advanced managerial training to include, but not limited to: Protecting the Mission, Sexual Harassment, and others as determined.

+ To positively guide and guard all Salvation Army resources - people, program, property, and finances - toward the fulfillment of mission and purpose, and within the guidelines established by law, policy, and procedure.

+ Oversee daily operations of the playcare program for the assigned shift (morning or afternoon), which may include do pre-post session safety and cleanliness checks, ensuring all assigned staff are accounted for and ensuring engaging and age-appropriate activities are available.

+ Attend regularly scheduled meetings and initiate meetings with appropriate staff, for the purpose of sharing and gathering appropriate information to ensure the fulfillment of Kroc Center playcare program.

+ Assist in the development of curriculum, including a monthly calendar and seasonal opportunities.

+ Ensure the completion of regular, ongoing safety and cleaning logs, file as appropriate.

+ Ensure all incidents are properly logged and communicated to the appropriate parties, which may include meeting with a child's parents to development a behavior plan.

+ Ensure the emotional, physical, and social safety of children at all times, providing advanced care and completing forms as appropriate and to his/ her level of training.

+ Maintain current inventory of all toys and supplies.

+ Work collaboratively with membership and athletics team members to coordinate programs and opportunities for toddler/ youth members such as Tiny Tikes, Corner Zone drop-in programs, and Date Nights.

+ Perform all other duties, as assigned.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to be able to lift up to 40lbs. Ability to grasp, push, pull objects such as files, file cabinets drawers and reach overhead. Ability to operate computer and telephone.

Minimum Qualifications

+ 1+ years' experience working with children ages 6 months - 11 years in a childcare/ babysitting capacity.

+ Must be at least 18 years.

+ Prior experience supervising others, preferred.

+ High School Diploma, preferred.

+ CPR, AED & First Aid certification or ability to obtain within 90 days of hire.

Skills, Knowledge & Abilities

+ Must be able to read, write and communicate well in English.

+ Have strong interpersonal & communication skills. Able to generate, maintain & demonstrate a friendly, caring, nurturing and enthusiastic, and positive attitude.

+ Maintain a professional attitude and approach to problem solving and to maintain confidentiality.

+ Ability to work well with Managers, Directors, Support staff, and Divisional Team.

+ Ability to effectively understand, reflect, communicate the Christian mission, vision, goals and strengths of The Salvation Army Ray and Joan Kroc Corps Community Center

+ Ability to function proactively and effectively with minimal supervision.

+ Ability to work well with a diverse population, including people with disabilities and individuals from a variety of backgrounds.

+ Experience in coaching/motivating groups & have proven leadership skills.

+ Ability to respond professionally to requests and inquiries from guests, members, and staff.

+ Working knowledge of basic computer programs such as Office.

Qualifications

Skills

Required

+ CPR/AED: Advanced

Education

Preferred

+ High School or Equivalent or better

Experience

Required

+ 1 year: Minimum Experience Working With Children Ages 6 Months - 11 Years In A Childcare/Babysitting Capacity.

Preferred

+ Prior Supervising Experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)