Professional representative job description

* Must reside in Southern California (ideally San Bernardino, Riverside or San Diego county)
* Role will be fully remote with travel approx 1x every 3 weeks. May increase as virtual meetings turn to onsite.
* Equipment will be provided
* Hours: 8-5pm
* Must know how to create and present presentations via PowerPoint
* Seeking someone PERSONABLE
* Dental experience is HIGHLY ideal

* Spanish speaking is HIGHLY ideal
* May work Saturday events as needed (usually in Spring)
* Must be open to working on a contract position for now

Function:

The Professional Relations Representative is responsible for developing a strong network of community agencies, schools, county offices and other organizations that work directly with Medi-Cal Dental Program beneficiaries. Additional responsibilities will be attending Health Fairs and related conferences, providing oral health education, assisting in the development of beneficiary outreach strategies, reviewing various population data sources and collecting feedback from beneficiaries and beneficiary stakeholders.

Description:

Manages and services beneficiary stakeholder organizations, county and community oral health task forces within assigned geographic territory, monitors utilization patterns of beneficiaries, interprets statistics, recommends beneficiary oral health educational tools to facilitate effective program utilization.

Conducts educational outreach and beneficiary Medi-Cal Dental Program awareness activities for beneficiaries and stakeholders.

Reviews and analyzes beneficiary utilization and access to care.

Evaluates and determines effectiveness of outreach activities.

May facilitate the effective resolution of grievances from beneficiaries and stakeholders.

Skills/Experience:

Job Requirements:

* 1-3 years of dental office experience.
* High school diploma or GED
* Bilingual in Spanish desirable
* A Bachelor's degree or equivalent education is preferred, but candidates with proven experience will not be excluded from consideration.
* Knowledge of dental terminology
* Strong analytical and problem solving skills
* Effective oral and written communication skills with internal and external clients
* Ability to influence and effectively communicate with diverse personalities
* The ability to travel 25%+ of the time

Required Skills:

Desired Skills:

Degree Requirement:

Certification Requirements:

About AgreeYa:

AgreeYa is a global systems integrator delivering a competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 1,800+ professionals across offices. AgreeYa works with 550+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public Sector, Pharma & Biotech, Retail, Client, and others. Please visit us at www.agreeya.com for more information.

Equal Opportunity:

AgreeYa is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status or other protected characteristics. Visit our website at www.agreeya.com/career-culture to learn about our Career & Culture.

• Bachelor's degree in Health Care Services or related field or an equivalent combination of education and experience
• Minimum of two (2) years' sales, marketing, professional relations and/or education training
• Experience in health care services or related field preferred; LPN or RN preferred
• Knowledge of hospice and Medicare/Medicaid payor sources preferred
• Excellent communications (written and verbal) including public speaking experience and negotiation skills
• Bi-lingual in Spanish preferred
• Demonstrated ability to partner with internal colleagues and external providers to achieve best possible outcome for patients and families
• Mobile Driver - Valid driver's license and automobile insurance per Company policy
• Must be willing and able to travel throughout the hospice's service area
• Able to manage time and contacts effectively to achieve desired outcomes
• Ability to analyze data, identify access to care opportunities, and follow through on developed action plans
• Ability to work unsupervised, exercise a high degree of discretion and independent judgment
• Self-motivated and resourceful

Competencies:

• Satisfactorily complete competency requirements for this position.

Responsibilities of all Employees:

• Represent the Company professionally at all times through care delivered and/or services provided to all clients.
• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
• Comply with Company policies, procedures and standard practices.
• Observe the Company's health, safety and security practices.
• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
• Use resources in a fiscally responsible manner.
• Promote the Company through participation in community and professional organizations.
• Participate proactively in improving performance at the organizational, departmental and individual levels.
• Improve own professional knowledge and skill level.
• Advance electronic media skills.
• Support Company research and educational activities.
• Share expertise with co-workers, both formally and informally.
• Participate in Quality Assessment Performance Improvement activities as appropriate for the position.

Job Responsibilities:

• Cultivates, develops and enhances care relationships with hospitals, physicians, nursing homes, assisted living facilities (ALFs) and other community care partners.
• Develops and implements monthly and quarterly care partner education plan in order to achieve goals set by the Organization. Develops long-term business relationships resulting in an increased knowledge of Hospice, Home Health and Palliative Care services.
• Develops an educational plan for implementation in the professional referral community, in conjunction with the Director of Professional Relations.
• Establishes standards and quantitative measurements to monitor and evaluate the effectiveness of educational interventions.
• Assists with the development of outcome monitors that evaluates the effectiveness of educational interventions.
• Develops and maintains community care partner database for educational purposes in CRM system. Utilizes CRM system for territory management completing all detailed documentation.
• Collects and monitors data of referral/admission patterns from all sources including physicians, social workers, discharge planners, hospitals, ALFs and nursing homes.
• Promotes benefits of all appropriate organizational programs and services with patients, families and community care partners.
• Develops working relationships with physicians, their office staff, discharge planners, social workers, and other potential referral sources. Assists with face-to-face contacts with all referral sources.
• Performs other duties as assigned.