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Program manager/quality assurance manager skills for your resume and career
15 program manager/quality assurance manager skills for your resume and career
1. Internal Audit
Internal audit is an evaluation process that ensures that a company's risk management, governing body, and other internal processes are running effectively. People who perform internal audits must be highly qualified, have experience, and knowledge to work accordingly with the international standards and the code of ethics.
- Performed Internal Audits and suppliers audits, issue corrective action request (CAR).
- Developed and conducted IEP training Courses for Internal auditors compliance
2. Program Management
- Program Manager / QA Manager Provided Program Management for engineering team and customer engagements.
- Assisted in the definition and program management of new technical initiatives of mutual interest to both Microsoft and HP.
3. Quality System
A quality system is an organizational structure that helps management, procedures, and processes. The quality system helps the company to achieve its goals by following the right procedures. The quality system is usually documented and is based around a manual that defines and controls the system.
- Fueled company growth through implementation of Quality Systems.
- Documented and communicated the Quality System Requirements.
4. ISO
- Served as Health and Community Services' ISO Representative responsible for ensuring compliance with ISO performance requirements.
- Established and implemented a company wide Quality Management System in compliance with ISO 9001:2008.
5. Sops
A standard operating procedure or simply SOP is a particular operation that needs to be done in accordance with the rules and guidelines of a company or an industry. It is an important way for a company to run smoothly, especially in small businesses. It is like a practice wherein everything an individual or an employee is under a particular standard that is implemented.
- Developed a Configuration Management Plan and SOPs and provided configuration management for development, migration, and promotion of software.
- Enhanced lab equipment ownership, built calibration scheduling, and developed SOPs.
6. Quality Issues
- Developed quality improvement with Joint Program Office for quality issues.
- Project managed the resolution of $10M+ in hardware post-manufacturing quality issues which ensured on time product delivery and inventory utilization.
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- Developed and deployed an enterprise-wide platform enabling a comprehensive approach to regulatory compliance and risk management.
- Managed and coordinated regulatory compliance with external auditors.
8. Performance Metrics
- Developed, collected and reported performance metrics as needed to inform senior management of the state of the program.
- Facilitate development of performance metrics using Statistical Process Control methods for all shipyard departments.
9. SDLC
- Led initiative to implement Software Development Life Cycle (SDLC) best processes within the Research and Development Group.
- Managed multiple development projects following SDLC standards and PMP practices Areas of Expertise.
10. CAPA
- Led effort to integrate CAPA process and system of acquired company into GPO.
- Provided support for start up of biological drug substance plant in Puerto Rico, CAPA report closure for Diagnostic Division.
11. FDA
The Food and Drug Administration (FDA) is a division of the US Department of Health and Human Services that regulates the production and sale of food, pharmaceutical products, medical equipment, and other consumer goods, as well as veterinary medicine. The FDA is now in charge of overseeing the manufacture of products like vaccines, allergy treatments, and beauty products.
- Managed PMO for FDA s CDER/CBER FDA Adverse Events Reporting System (FAERS) project that tracks drug reactions and safety.
- Reviewed and Proofed designed labels under the USDA and FDA Guidelines as they pertain to the NELA and Manufacturer Specifications'.
12. Test Cases
- Developed Automation framework based on Selenium/QTP from ground-up and automated high priority regression test cases.
- Designed project plans, test plans and test cases for performance, functional and automation testing.
13. Quality Assurance Program
- Led an established quality assurance program through a paradigm shift to a continual quality improvement program in a managed care environment.
- Develop training manuals and policy and procedures regarding various quality initiatives described in the quality assurance program description for the agency.
14. PMO
Project management office or, as is often abbreviated, PMO is a part often found in larger companies, agencies, and other organizations of varying sizes. This department's main focus is to create, alter, and help implement project management policies and regulations within their enterprise, through a number of methods and means, such as documents, guides, and personal assistance. A PMO is truly helpful in standardising and improving the way projects are handled, and thus should be good at minimising costs, errors, and incidents.
- Completed development of organizational goals and engagement strategy with PMO, Development, and Quality Assurance teams.
- Led daily Scrum meeting, working closely daily with PMO, IT, CM, SIT and Data Teams.
15. User Acceptance
- Drafted and reviewed the user acceptance testing scripts and ensured their 100% traceability with system requirements.
- Worked with users in establishing User Acceptance Testing and quality certification of productions being released into production.
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List of program manager/quality assurance manager skills to add to your resume

The most important skills for a program manager/quality assurance manager resume and required skills for a program manager/quality assurance manager to have include:
- Internal Audit
- Program Management
- Quality System
- ISO
- Sops
- Quality Issues
- Regulatory Compliance
- Performance Metrics
- SDLC
- CAPA
- FDA
- Test Cases
- Quality Assurance Program
- PMO
- User Acceptance
- Process Improvement
- GMP
- Test Plan
- QMS
- Qa Management
- Management System
- Risk Management
- Test Strategy
- UAT
- Test Execution
- Continuous Improvement
- System Integration Testing
- Program Monitoring
- Windows
- SQL Server
- Training Programs
- Quality Standards
- Resource Allocation
- Test Scenarios
- SLA
- End Testing
- Test Data
- Status Reports
- Configuration Management
- Quality Improvement
- Business Processes
- ALM
- AS9100
- CMMI
- CMS
- FAA
- Data Collection
Updated January 8, 2025