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Program representative skills for your resume and career

Updated January 8, 2025

5 min read

Below we've compiled a list of the most critical program representative skills. We ranked the top skills for program representatives based on the percentage of resumes they appeared on. For example, 14.7% of program representative resumes contained customer service as a skill. Continue reading to find out what skills a program representative needs to be successful in the workplace.

15 program representative skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how program representatives use customer service:

Provided superior customer service for prospective students via email and phone regarding application status and required enrollment and orientation processes.
Executed strong customer service skills, and ability to display a courteous and professional attitude toward customers and agency coordinators.

2. Patients

Here's how program representatives use patients:

Interviewed patients diagnosed with sexually transmitted or AIDS; persons with a laboratory test indicating sexually transmitted disease infection.
Maintained current and accurate records of all relevant communications among patients, physicians, and pharmaceutical representatives.

3. Veterans

Here's how program representatives use veterans:

OklahomaProvided vocational counseling to promote placements and other employment services for job applicants; provides priority services to qualified disabled veterans.
Counseled veterans on government assistance and professional credentialing programs to include vocational rehabilitation training and veterans' educational programs.

4. ICD

Instructor-Led Course Descriptions (ICD) includes training reviews SSO obligations as cited in ICD 703, ICS 703-01, and the Tech Spec for ICD/ICS 705. Security Professionals who are qualified for personnel indoctrinated into Classified National Intelligence (CNI), to include SCI, direct or supervise the day-to-day operations of SCIFs or SCI programs are encouraged to attend.

Here's how program representatives use icd:

Apply a working knowledge of: Executive Order 13526, NISPOM, NISPOM Overprint, ICD series, and DCID series.

5. Sap Security

Here's how program representatives use sap security:

Provided daily SAP security coordination with subcontractors, Government Customers, and internal security personnel for multiple SAP programs.
Established, conducted and monitored a SAP security education and awareness training program.

6. SCI

SCI stands for "sensitive compartmented information." This program maintains confidential information, often in a military or government capacity, regarding anything from analytical processing, collection methods and systems, and targeting measures. Considering the confidentiality of the information, only qualified individuals are given SCI access.

Here's how program representatives use sci:

Develop working knowledge of SCI and JAFAN security requirements in addition to collateral security requirements.
Oversee and protect the physical security of both SCI and SAP programs/facilities.

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7. DOD

Definition of Done (DoD) is a set of deliverables that are needed to devise software. These deliverables are valuable to the system and can be exemplified by writing code, coding comments, unit testing, integration testing, design documents, release notes, and so on.

Here's how program representatives use dod:

Coordinate program security related actions via DOD, SAF/AQ, and private industry contractors as needed to facilitate program milestones.
Researched current DARPA, DoD and IC policies and advised performers on relevant regulations.

8. Management Program

A Management program is a program that educate participants with the right skills needed to manage their businesses, manage people effectively, and execute projects. Management program comes in different fields, but the most popular and generic of them all is the business management program which is followed by project management. There's also a special faculty in the university that offers a wide range of management programs for students up to postgraduate levels.

Here's how program representatives use management program:

Participated in should-cost and pricing reviews with management Program Control.
Retired Responsible for providing initial contact between distinct care management programs to specific identified members.

9. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how program representatives use data entry:

Execute accurate data entry and information management to complete statistical program reports.
Performed data entry and checked accuracy of data entered by data-entry clerks.

10. Member Inquiries

Here's how program representatives use member inquiries:

Direct member inquiries to appropriate Care Professionals Nationwide.
Directed and routed member inquiries to appropriate departments and health professionals.

11. Medicare

Medicare is a federal government insurance program that offers health care coverage to people who are 65 and above. In some cases, younger people with disabilities whose status is identified by the SSA can also avail the insurance program. Medicare covers the health expenses of people who are not able to afford it plus it protects the payee from rising health care costs.

Here's how program representatives use medicare:

Processed Commercial claims and Medicaid/Medicare.
Simplified complex Medicare Part D information and presented to over 150 groups of seniors and caregivers with consistently positive feedback.

12. Technical Assistance

Technical assistance is the non-financial assistance provided by local or international specialists. The purpose of technical assistance is to maximize the project's implementation and quality of the final product. Technical assistance consists of sharing information, the transmission of working knowledge, and other transfer of technical data which would aid the administration, management team and help build the project. The technical assistance focuses on particular needs identified by the beneficiary country and is delivered in the form of missions.

Here's how program representatives use technical assistance:

Provided technical assistance to contracted providers to promote performance and quality services consistent with contract requirements and State program guidelines.
Analyzed spending patterns and provided technical assistance and direction to project directors to manage their budget allocations.

13. Health Insurance

Here's how program representatives use health insurance:

Conveyed information to community agencies, groups, individuals and medical professionals regarding a specific state sponsored health insurance program
Answer high-volume inbound calls regarding eligibility to enroll in health insurance programs.

14. Government Agencies

Here's how program representatives use government agencies:

Coordinate with government agencies to obtain rulings, interpretations, and acceptable deviations for compliance with regulations.
Engaged corporations and government agencies in offering their employees masters and doctoral business programs.

15. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how program representatives use outbound calls:

Provide support for a pharmaceutical manufacturer including but not limited to managing inbound and /outbound calls, processing insurance requests.
Conduct outbound calls to obtain missing information or other appropriate information per program specifications.

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List of program representative skills to add to your resume

The most important skills for a program representative resume and required skills for a program representative to have include:

Customer Service
Patients
Veterans
ICD
Sap Security
SCI
DOD
Management Program
Data Entry
Member Inquiries
Medicare
Technical Assistance
Health Insurance
Government Agencies
Outbound Calls

Federal Regulations
PSO
Health Programs
SIMS
Facility Checklists
Inbound Calls
Insurance Coverage
Enrollment Process
Wellness Programs
DARPA
HIPAA
Program Eligibility
Educational Programs
Eligibility Determination
Sops

Insurance Benefits
HIV
Financial Aid
Housing Assistance
Insurance Verification
Provides Administrative Support
Unemployment Claims
Earned Value Management
Hippa
Patient Assistance Programs
HUD
Financial Assistance
Program Monitoring

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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