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Public health representative skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Julie Williams Merten PhD, MCHES,

Dr. Kara Cecil

Public health representative example skills

Below we've compiled a list of the most critical public health representative skills. We ranked the top skills for public health representatives based on the percentage of resumes they appeared on. For example, 27.7% of public health representative resumes contained patients as a skill. Continue reading to find out what skills a public health representative needs to be successful in the workplace.

15 public health representative skills for your resume and career

1. Patients

Here's how public health representatives use patients:

Verified eligibility with insurance and confirmed/started authorization for treatment as needed by the requirement of the individual patients plans.
Developed successful referral program with key physicians' offices for Medicare eligible patients.

2. Public Health

Here's how public health representatives use public health:

Conduct Public Health Outreach programs for target communities (LGBT, MSM, and other high risk communities).
Lead in the design, construct, execution and evaluation of drills and exercises related to Public Health Preparedness.

3. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how public health representatives use patient care:

Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
Participated in numerous family and patient care conferences.

4. Strong Customer Service

Here's how public health representatives use strong customer service:

Assist members with benefit interpretation, strong customer service skills and conflict resolution.

5. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how public health representatives use phone calls:

Located at risk individuals in the community through phone calls and on-site visits.
Perform quality assessment reviews and answer incoming phone calls.

6. Data Collection

Data collection means to analyze and collect all the necessary information. It helps in carrying out research and in storing important and necessary information. The most important goal of data collection is to gather the information that is rich and accurate for statistical analysis.

Here's how public health representatives use data collection:

Assist with the data collection and research, and reporting procedures.
Handled operational aspects of the project including writing survey questions, interviewing community members and ensuring consistency of data collection.

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7. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how public health representatives use data entry:

Provide routine program monitoring and data entry of the following: HIV Test Counseling and Staff Hepatitis B Immunization Program.
Approve /Deny Cases, Data Entry

8. HIPAA

Here's how public health representatives use hipaa:

Complied with all HIPAA Compliance regulations.
Confirmed record requests met HIPAA guidelines.

9. Hiv Testing

Here's how public health representatives use hiv testing:

Perform rapid HIV testing; Provide pretest and post test counseling.
Performed phlebotomy services for STI and HIV testing as well as Felony DNA samples for Hamilton County Corrections Department.

10. NYS

Here's how public health representatives use nys:

Served as the liaison between NYS Department of Health and its contract agencies to ensure high quality of services.

11. Provide Technical Assistance

Here's how public health representatives use provide technical assistance:

Participate in over 20 site visits to provide technical assistance on advancing health equity.
Provide technical assistance as needed.

12. Federal Regulations

Federal regulations refer to the set of rules, both general and permanent that are published in the Federal Register by the agencies of the federal government and the executive departments. Federal regulations are the large body of rules that govern federal practice. Examples of these laws include taxes and financial regulation, discrimination law, wages law, and so on.

Here's how public health representatives use federal regulations:

Created a new program to handle fraud and abuse allegations along with all complaints for possible violation of federal regulations.
Serve as state representative to the New Jersey Mobile Intensive Care Advisory Counsel Enforce all applicable State and Federal regulations.

13. TB

Here's how public health representatives use tb:

Conferred with TB attending physicians and TB fellows daily.
nvestigated and referred assigned TB cases with delinquent medical supervision to the appropriate medical facility for proper follow-up.

14. Subpoenas

Subpoenas are formal and legal documents issued mostly by a court or some other government agency that demands the presence of the person the document is addressed to, to show up at court. Subpoenas are issued to individuals whom the court wants to appear either as a witness in a particular case in order to testify or to provide any evidence such as an object or a document.

Here's how public health representatives use subpoenas:

Process subpoenas, court orders and routine request for records, Process invoices and deposits as needed.

15. Health Plan Benefits

Here's how public health representatives use health plan benefits:

Initial communicator with internal and external clientele in interpreting health plan benefits and contracts.
Educate providers, staff and individual members with information regarding health plan benefits, service, and medical care questions.

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What skills help Public Health Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on public health representative resumes?

Julie Williams Merten PhD, MCHES

Associate Professor of Public Health Program Director, Interdisciplinary Health Studies Community Engagement Coordinator, University of North Florida

As with everything, it is all in the eye of the beholder. However, most astute hiring officials are keen to look for trends in the resume. For instance, they want to see that a person has been striving and accomplishing throughout their career; call it a pattern of ambition, if you will. For recent graduates, that can be tricky, but they can demonstrate ambition by showing their involvement in university leadership positions, philanthropic work, and experience via internships, field experiences, or paid employment. Many employers have shared that they can teach a new graduate the skill they will need for the job, but they can't teach work ethic, a good attitude, commitment to excellence, and the ability to get along with others.

For more seasoned public health professionals, employers are looking at the same patterns of success but also for the required experience, whether it be management experience or proficiency with certain programs or systems.

What soft skills should all public health representatives possess?

Dr. Kara Cecil

Assistant Professor of Public Health, University of Indianapolis

There is more to success in the workplace than technical understand and a mastery of the literature and best practice. The most expert practitioner in the world makes no difference if he or she cannot work and communicate well with a variety of people. That requires two-way communication skills, e.g., listening for understanding, listening for what isn't said aloud, and speaking up when something is unclear. Graduates today are digital natives, but they also likely spent significant time learning remotely. As such, they likely missed out on key opportunities to develop important skills. The sheer task of showing up to the right place at the right time and being well-prepared is a baseline requirement of success in the workplace. Graduates who completed much of their coursework online may have missed some of this skill development. It may sound small or obvious, but think back to your first job and recall all the details you had to learn from where to park, what clothing is office appropriate, anticipating small delays, and still arriving on time.

What hard/technical skills are most important for public health representatives?

Dr. Kara Cecil

Assistant Professor of Public Health, University of Indianapolis

I hear from our internship supervisors and managers in the field that many graduates lack adequate skills in common word processing systems like Excel. So many school systems have moved to a Google-based system. Students may be proficient in these systems, but in the workforce, I am hearing most workplaces utilize traditional Word programs such as Microsoft Office. Students can intentionally develop this skill set by choosing to complete some work in these programs. Proficiency in one will facilitate the use of another. But, when a graduate has a new position with 40 hours per week of work expected, spending time learning the idiosyncrasies of an unfamiliar program gets in the way of success. In addition to this, I would suggest graduates keep a lifelong learning mindset. Your coursework cannot possibly prepare you for every work challenge. The field is evolving too fast to rest on your laurels. We should always stay curious, keep reading, and continue to look for new ways to improve our work and world.

What public health representative skills would you recommend for someone trying to advance their career?

Lester Andrist Ph.D.

Program Director Master of Professional Studies in Public Safety Leadership and Administration, University of Maryland

The answer to this question will vary, based on the resources and ambitions of the student taking a gap year, but in general, I recommend students continue building the kind of skills they can list on a resume or c.v. Developing a new skill is valuable in and of itself, but it can also be an opportunity to meet new people and network. For example, a person might decide to begin attending an inexpensive class at a local community center one night a week with the goal of learning Chinese, but in the process, they might meet other people who share their professional interests and can open doors for them once they return to more formal education.

What type of skills will young public health representatives need?

Dr. Colin Chesley

Associate Vice President, Daytona State College

I used to say that healthcare was fairly inoculated from economic downturns, but the pandemic proved very different. With the suspension of elective procedures, and even some routine visits, many healthcare providers, within the entire industry, took drastic measures to reduce labor costs. Some measures included reduced pay (up to 50% reductions) for providers, furloughs for clinical staff, and layoffs of administrative personnel.

Healthcare jobs are still expected to grow over the next decade, and in fact, make-up 6 of the ten fastest-growing occupations projected by the U.S. Bureau of Labor Statistics (https://www.bls.gov/news.release/ecopro.nr0.htm), even after the pandemic. I believe that finding jobs in the immediate post-pandemic world will be challenging, but I do not expect it to last. What the pandemic has taught us, however, is that no positions are completely immune from the economic downturn, and administrative jobs certainly were some of the first to be impacted.

Do you want to know more?

List of public health representative skills to add to your resume

The most important skills for a public health representative resume and required skills for a public health representative to have include:

Patients
Public Health
Patient Care
Strong Customer Service
Phone Calls
Data Collection
Data Entry
HIPAA
Hiv Testing
NYS
Provide Technical Assistance

Federal Regulations
TB
Subpoenas
Health Plan Benefits
Patient Charts
CDC
Hepatitis
Healthcare Facilities
Hippa
Health Insurance
Community Organizations

Technical Assistance
Tuberculosis
CMS
Compliance Standards
Health Fairs
Medi-Cal
Member Complaints
External Clients
Educational Materials

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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