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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | San Francisco, CA | $115,230 | $55.40 |
| 2 | Newton, MA | $108,605 | $52.21 |
| 3 | Seattle, WA | $102,409 | $49.24 |
| 4 | Nashua, NH | $100,223 | $48.18 |
| 5 | Cherry Hill, NJ | $95,814 | $46.06 |
| 6 | New York, NY | $85,275 | $41.00 |
| 7 | Radnor, PA | $83,209 | $40.00 |
| 8 | Annapolis, MD | $82,202 | $39.52 |
| 9 | Portland, OR | $82,146 | $39.49 |
| 10 | Washington, DC | $81,890 | $39.37 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Senior Manager | $122,878 | $59 | - |
| 2 | Customer Solutions Manager | $112,335 | $54 | - |
| 3 | Customer Leader | $104,609 | $50 | - |
| 4 | Customer Satisfaction Manager | $74,825 | $36 | - |
| 5 | Customer Support Manager | $72,346 | $35 | - |
| 6 | Manager Of Customer Service Department | $71,275 | $34 | - |
| 7 | Customer Relations Manager | $67,061 | $32 | - |
| 8 | Customer Service Team Manager | $58,957 | $28 | - |
| 9 | Customer Account Manager | $58,667 | $28 | - |
| 10 | Customer Service Supervisor | $56,549 | $27 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | VMware | $154,944 | $74 | - |
| 2 | Nutanix | $140,434 | $68 | 10 |
| 3 | Citrix | $124,809 | $60 | 4 |
| 4 | Siemens Enterprise Communications Inc | $123,503 | $59 | - |
| 5 | Dynatrace | $123,428 | $59 | - |
| 6 | DataStax | $122,884 | $59 | - |
| 7 | SCO Group Inc | $120,675 | $58 | - |
| 8 | TIBCO Software | $113,185 | $54 | - |
| 9 | Channel Intelligence | $108,950 | $52 | - |
| 10 | Informatica | $108,846 | $52 | - |
| 11 | FreedomPay | $108,018 | $52 | - |
| 12 | Integritas | $98,956 | $48 | - |
| 13 | Quest Software | $91,422 | $44 | - |
| 14 | Stone Bond Technologies | $80,581 | $39 | - |
| 15 | Ping Identity | $79,430 | $38 | 2 |
| 16 | First Technology PLC | $73,366 | $35 | - |
| 17 | Burroughs | $67,980 | $33 | - |
| 18 | Postini | $66,724 | $32 | - |
| 19 | Awarepoint Corp. | $53,482 | $26 | - |
| 20 | Arcserve | $52,084 | $25 | - |