Quality assistant job description

Hourly Wage: $16.50 - $18.50

Monday - Friday: 9am-5pm

Chrysalis is a company that provides a variety of support services for at-risk adults and/or juveniles that have developmental and intellectual disabilities. These individuals also have a variety of fragile medical issues. This position requires the ability to work in stress-filled and safety-sensitive environments, make crucial decisions in regards to the care and treatment of at-risk individuals, and possess the ability to communicate those decisions effectively to others.

The Quality Enhancement Department is responsible for bridging any divide between the individual houses or Day Program Facilities, vehicles and the management team. The Q.E. assistant is directly responsible for assisting the Quality Enhancement Manager with improving the quality of life for the individuals we serve, improving morale of the staff in each house, assists in bringing the program into state and local regulatory compliance, and ensures that the homes themselves are cared for and well maintained.

Some duties include:

Light residential maintenance, for example, changing light bulbs, air filters, toilet handles, replenishing first aid kits, any duties the Q.E. Manager assigns.

More specifics for this position's duties:

• Van inspections and follow up

• Managing vehicle maintenance and appointments

• Ensuring compliance with vehicle documentation requirements

• Scheduling vans as needed

• Monitor and maintenance of vehicle safety devices and cameras

• Fleet training with new managers

• Accident Reporting

• Track and organize maintenance invoices

• Assist with moves and dump runs. (Tasks may vary depending on needs at the time)

Must be able to drive a company vehicle, have a basic knowledge of Chrysalis Policy and Procedure, and be current on all company required trainings.

Benefits: PTO, 401K, Health Insurance, HSA, Dental, Vision & Life.

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1. Supports the Mission, and Vision of Empower U Community Health Center, Inc.

2. Is accountable to ensure patient rights and ensures an environment that promotes the

privacy, dignity and well- being of all patients in a safe, secure environment.

3. Supports, cooperates with, and implements specific procedures and programs for:

a. Safety, including universal precautions and safe work practices, established

fire/safety/disaster plans, risk management, and security, reports and/or corrects

unsafe working conditions, equipment repair and maintenance needs

b. Confidentiality of all data, including patient, employee and operations data

c. Quality Improvement and compliance with all regulatory requirements

d. Compliance with current law and policy to provide a work environment free from sexual

harassment and all illegal and discriminatory behavior

4. Supports and participates in common teamwork:

a. Cooperates and works together with all care team members, plans and completes job

duties with minimal supervisory direction, including appropriate judgment

b. Remain calm and poised in urgent or stressful situations

c. Follows up as appropriate with supervisor, care team members or patients regarding

reported complaints, problems and concerns

d. Promotes positive public relations with patients, visitors and the community

e. Completes requirements for in-service training, acceptable attendance, uniform and

dress codes including personal hygiene

f. Ability to work with persons from a wide diversity of social, ethnic and economic

backgrounds.

g. Effectively and efficiently completes all duties as assigned.

ESSENTIAL DUTIES & RESPONSIBILITIES:

The Quality Improvement Assistant will assist the Chief Quality officer in following activities:

1. Enhances collaboration and demonstrates compliance with recognized clinical

best practices and improved outcomes.

2. Creates agendas and maintains meeting minutes for QA/QI Monthly Meetings with all

departments.

3. Creates and maintains databases to track quality and outcome measures for the

quality projects and care gaps assessment. Under the guidance of the CQO,

coordinates special projects aimed at closing quality care gap reports. Such quality

projects will include a more frequent review of specific measures within monthly

patient care gap report in order to meet compliance rate for the required screening.

4. Conducts data analysis and reports data which is understandable to different

audiences such as providers, and staff, department managers, executive leadership,

and the Board of Directors.

5. Conducts QA/QI assessments as required by the annual QA/QI plan. Assists in

creating reports based on the assessments from key management staff.

6. Participates in the Quality Improvement Meetings, quality improvement projects and

activities.

7. Participates in periodic mock surveys to assess accreditation preparedness. 8. Keeps abreast with the mandates by Joint Commission, HRSA and other governing

bodies. Assists the Quality department in maintaining compliance with these

mandates at all times.

9. Provides clerical assistance to CQO in updating Policies and Procedures.

10. Assist the nurse and Lead Medical Assistant in inventory management for supplies,

vaccines and medications.

(These essential job functions are not to be construed as a complete statement of all duties

assigned. Employees will be required to perform other job-related marginal duties as

required.)

SUPERVISORY RESPONSIBILITIES: None

MINIMUM QUALIFICATIONS:

High school graduate or equivalent

Medical Assistant Certification

Minimum three (3) year previous medical back-office experience, preferably within an

acute healthcare system environment

Preferred:

Associate or Bachelor’s degree in a healthcare related field

License and Certifications

Certification as a Medical Assistant by an accredited program

BLS certification

ESSENTIAL SKILLS AND QUALIFICATIONS:

▪ Excellent communication skills; customer-focused; excellent attention to detail; able to

prioritize tasks and meet deadlines; strong interpersonal skills; able to work in a team

environment.

▪ Basic keyboarding skills at 35 WPM.

▪ Basic knowledge of Microsoft Office Suite, including Outlook, Word and Excel.

▪ Basic knowledge of medical terminology

ESSENTIAL PHYSICAL SKILLS:

• Able to walk, stand, talk, use hands to finger, handle or feel, reach with hands and

arms, climb and descend steps, carry or lift up to 25 lbs., stoop, kneel, crouch and/or

crawl.

• Able to read up close or at a distance, identify and distinguish colors, have peripheral

vision (up, down, left, right, while eyes are fixed on a given point), and have depth

perception (3-dimensional vision, judge distance and spatial relationships).

• Able to communicate, verbally and in writing with patients, vendors and/or co-workers

Reasonable accommodations will be made for otherwise qualified individuals with a

disability.

I. JOB SUMMARY/RESPONSIBILITIES:
• Works closely with providers, clinic managers, department coordinators and various other team members on performance improvement initiatives, assists with workflows, and supports with optimizing services and programs provided by the Queen's Clinically Integrated Physician Network (QCIPN).
• Serves as the main point of contact between providers and QCIPN.
• Supports the implementation of QCIPN quality improvement programs and ensures goals and objectives are met with assigned providers and/or clinics.

II. TYPICAL PHYSICAL DEMANDS:
• Continuous: lifting to ½ pound, seeing, hearing, speaking, grasping, fingering.
• Frequent to continuous: sitting, standing, walking, bending/stooping below waist level, squatting, twisting, reaching above, at and below shoulders, repetitive arm/hand motion, lifting up to 10 pounds.
• Occasional: kneeling, crouching, climbing, walking on uneven ground, horizontal lift/carry up to maximum of 50 pounds with assistance, floor to waist up to 35 pounds and pushing/pulling maximum weight of 50 pounds of force.
• Operates computer and various office and medical equipment.

III. TYPICAL WORKING CONDITIONS:
• Work environment can be fast-paced and hectic.
• Requires access to transportation as travel to off-site locations is involved.

IV. MINIMUM QUALIFICATIONS:
A. EDUCATION/CERTIFICATION AND LICENSURE:
• High School diploma or equivalent education.
• Completion of training as a Medical Assistant preferred.

B. EXPERIENCE:
• One (1) year patient care experience preferably in a physician practice setting; or a bachelor's degree.
• Experience to demonstrate knowledge and familiarity with computers and automated systems.
• Ability to read, write, speak and understand English.
• Depending upon area of assignment, the following experience may be preferred:
o Medical billing and/or coding
o Quality improvement
o Community health

Equal Opportunity Employer / Disability / Vet

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