RAR Hospitality jobs in San Diego, CA - 32682 jobs

Hilton Garden Inn/Homewood Suites San Diego/Del Mar DESCRIPTION To provide the Housekeeping team direction and support to ensure Hilton Garden Inn and Homewood Suites properties are kept to brand standards, and work closely with Front Office and Engineering to ensure guests have a truly unique and seamless stay. ESSENTIAL DUTIES AND RESPONSIBILITIES Supervises the housekeeping staff. Supervises and inspects the cleaning of the guest rooms, turndown service, public areas and back of the house; ensures compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction. Issues assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation. Issues supplies/goods to staff at beginning of shift in order to control inventory and ensures proper supplies are available while controlling expenses. Issues assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation. Responds to guest requests, concerns, and problems to ensure guest satisfaction. Logs items into the Lost and Found and answers inquires to maintain controls and ensure guest satisfaction. Provides training, coaching, counseling and performance feedback to ensure maximum efficiency. Recommends performance evaluations, resolves problems, provides open communication and recommends discipline and/or termination when appropriate. Promptly handles guest complaints or requests and refers to leadership for additional support. Ensures that all rooms or suites are secured upon exiting. Suggests methods for increasing housekeeping/laundry efficiency. Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience. Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems. Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction. Be in proper uniform, name badge and follow appearance guidelines. Follows proper key control procedure for issued keys. Remains aware of any and all potential security problems and reports them to manager. Reports any suspicious or unusual situations encountered while performing duties to manager. REQUIRED SKILLS AND ABILITIES Understand the principles behind providing excellent customer service to our guests. Possesses the ability to supervise a team of housekeepers effectively. Shows basic budgeting skills and the ability to keep cleaning supplies and equipment stocked according to budget. Exhibits the ability to teach others to do their jobs in a friendly, courteous and effective manner. Shows basic computer knowledge for the purpose of scheduling, record keeping and more. Strong communication, interpersonal skills and a positive attitude. Able to work well independently and as part of a team. Strong attention to detail with a commitment to exceptional guest service. Adhere to the policies and procedures of the company. Be knowledgeable about your property's layout, facilities and services so that you can answer questions from guests. Knows emergency procedures, safety precautions and safest work habits. Able to clearly communicate to Associates, guests, vendors, Corporate Executives. The hotel functions seven days a week, 24 hours a day. All associates must realize this and be aware that at times it may be necessary to move an associate from their preferred shift as business demands. In addition, it is understood that business and weather determine the number of hours that are worked and that some weeks may be scheduled at less than 40 hours and other weeks at more than 40 hours. Language skills: Supervisor should have the ability to read and interpret documents such as safety rules, safety awareness information (SDS)(MIPP), procedure manuals, keep logs, record work order items, and speak effectively to customers and other associates with or without accommodation. EXPERIENCE AND/OR EDUCATION Previous experience supervising a Housekeeping Team. Any combination of education and experience that provides the required knowledge, skill, and ability PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by a Supervisor to successfully perform the essential functions of this job with or without accommodation. Supervisor is expected to carry out all reasonable requests by management which the Supervisor can perform. While performing the duties of this job, the Supervisor is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. The Supervisor is frequently required to reach with hands and arms. The Supervisor is occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The Supervisor must regularly lift and/or move up to 40 pounds and frequently lift and/or move up to 80 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment The work environment characteristics described here are the responsibilities of those a Supervisor encounters while performing the essential functions of this job. While performing the duties of this job, the Supervisor regularly works near moving mechanical parts, occasionally works in outside weather conditions, and is occasionally exposed to vibration. The Supervisor is frequently exposed to fumes or airborne particles, and toxic or caustic chemicals. The Supervisor occasionally works in high precarious places. The noise level in the work environment is usually quiet. The Supervisor will most often work alone.