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Real estate office manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Ray Calnan Ph.D.,

Ray Calnan Ph.D.

Below we've compiled a list of the most critical real estate office manager skills. We ranked the top skills for real estate office managers based on the percentage of resumes they appeared on. For example, 13.6% of real estate office manager resumes contained marketing campaigns as a skill. Continue reading to find out what skills a real estate office manager needs to be successful in the workplace.

15 real estate office manager skills for your resume and career

1. Marketing Campaigns

Here's how real estate office managers use marketing campaigns:

Conceived various marketing campaigns increasing the level of clients brought into the business.
Created promotional/marketing campaigns for use with sales techniques resulting in increased sales.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how real estate office managers use customer service:

Exercise and promote high level of customer service, confidentiality and professionalism.
Provided excellent customer service to both borrowers and lenders in the appraisal process addressing all questions, concerns, and issues.

3. Expense Reports

Here's how real estate office managers use expense reports:

Expanded company profitability by reducing pricing errors; created cost control system allowing staff to provide accurate expense reports.
Travel arrangements, mailings, maintaining files, inventory, orders, telephones, bookkeeping, check requisitions and expense reports.

4. Property Management

Property management is the regular oversight of commercial, residential, or industrial real estate by a third-party contractor. Property management includes the day-to-day care of the property, fixing minor and major issues, and monitoring the security of the property.

Here's how real estate office managers use property management:

Analyzed, managed and continuously maintained 11 extensive QuickBooks accounts for business and property management accounting activities.
Assisted senior property management with additional administrative duties when teams required assistance.

5. Office Management

Here's how real estate office managers use office management:

General office management/administration and property management.
Maintain full responsibility for leveraging strong coordination and leadership skills to oversee a wide range of purchasing and office management activities.

6. Real Estate Transactions

Here's how real estate office managers use real estate transactions:

Supervised large administrative staff focused on real estate transactions.
Strive towards win-win deals between buyers and sellers in sometimes lengthy and complex real estate transactions.

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7. MLS

MLS means multiple listings services that depict a private or personal offer and contribution of an organization done by listing brokers and other real estate brokers. It refers to a database created involving real estate brokers to give information or data concerning all property or estates on sale. In it, both parties involved in the agreement benefit by sharing the commission and information.

Here's how real estate office managers use mls:

Used the MLS system to add listings and conduct comprehensive property searches.
Performed MLS searches for potential home buyers according to specific criteria.

8. Office Operations

Here's how real estate office managers use office operations:

Organized, evaluated and monitored business office operations, and assigned personnel in accordance with established standards of practice.
Managed all daily activities in real estate office operations with 10 employees.

9. Escrow

An escrow refers to a third party who holds in their custody money or asset on behalf of other parties involved in a business transaction. Every month a lender deposits an escrow amount of the mortgage into another party's account and handles the insurance premiums plus the estate taxes.

Here's how real estate office managers use escrow:

Managed funds disbursement of all loans removed from escrow accounts, in excess of $200 million dollars.
Managed operating accounts payable, receivables, reimbursements payroll and escrow accounts using QuickBooks Pro system.

10. Administrative Tasks

Here's how real estate office managers use administrative tasks:

General administrative tasks including opening and closing files, billing, drafting letters, faxes, filing, and mailings.
Complete administrative tasks and oversee the daily operations of the office.

11. Open Houses

The term open house refers to a state or period when a house or a building is free for potential buyers to visit. Open houses serve as an attraction spot for buyers interested to purchase the property. Realtors and sellers provide frequent tours and walkthroughs of the house for the potential buyers that helps them in making an offer for the property.

Here's how real estate office managers use open houses:

Updated real estate websites and listings, refreshed ads and created weekly marketing materials and postings for open houses.
Prepared necessary contracts and promoted sales and leases through website advertisements, open houses and listing services.

12. Office Equipment

Here's how real estate office managers use office equipment:

Decreased office equipment expenditures 41% by building relations and negotiating equipment contracts with vendors.
Ordered office supplies and scheduled maintenance on office equipment.

13. Financial Reports

Here's how real estate office managers use financial reports:

Generated commission statements and monthly financial reports.
Developed financial reports for senior management.

14. Travel Arrangements

Here's how real estate office managers use travel arrangements:

Coordinated travel arrangements, maintained databases and ensured the delivery of premium service to clients.
Maintained schedules for management staff, coordinated internal employee meetings and external vendor meetings, and scheduled and coordinated travel arrangements.

15. QuickBooks

Here's how real estate office managers use quickbooks:

Managed QuickBooks account payable/receivable, employee payroll, including pre-tax filing preparation, W-2s, 1099s and payroll reports.
Handled all books via Quickbooks for the branch.

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What skills help Real Estate Office Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on real estate office manager resumes?

Ray Calnan Ph.D.

Associate Professor of Real Estate, Director of Learning Assurance, California State University, Northridge

Having a broad knowledge of the market and understanding the changes and requirements of real estate law. Soft skills are very important. Knowing how to communicate, negotiate, and interact with people is important in residential and commercial real estate. Commercial brokers will also require the ability to use high-level quantitative skills.

What hard/technical skills are most important for real estate office managers?

Ray Calnan Ph.D.

Associate Professor of Real Estate, Director of Learning Assurance, California State University, Northridge

Residential is mostly focused on communication (not just email and text, but conversation virtually, in-person, and phone). Understanding social media, marketing, virtual tours, etc. Commercial uses these skills in addition to financial analysis, valuation, and market research.

What type of skills will young real estate office managers need?

Terry Fields

Program Director and Associate Professor, University of Alaska Anchorage

In my experience, the attribute that will dictate the future success of a graduate most accurately is strong emotional intelligence. This has been the case in the past, and it will continue to be critical to the success of real estate managers. Inherent in this skill is the ability to know yourself, to know your audience (clients, co-workers, supervisors, vendors, etc.), and to most effectively deliver communication that is clear, considerate of the audience, and empathetic. Employees that have this skill are better practitioners, better team members, and better leaders. They form stronger relationships, manage conflict more effectively, and grow their circle of influence. In competitive markets, if the "tide goes out," these are the individuals that build a personal reputation and loyalty that make their presence even more critical to the success of the organization.

In addition to emotional intelligence, two hard skills that will benefit young graduates are financial and technical competencies. The ability to comprehend the big picture of their role, expressed in dollars and graphs, will enable them to more effectively communicate with supervisors and correlate their daily activities with the mission and objectives of the organization. Being able to identify trends, variances, correlations, and causations in the spreadsheets will make their work as practitioners more effective and signal to their supervisors the higher level of thinking required for promotions in this industry. Technical competency will also continue to play a critical role in moving forward. Communication and financial skills are often expressed through the use of technical tools, including spreadsheets, virtual communication apps, presentation and design software, and property management and marketing solutions. Graduates with a strong grasp of technology and an ability to quickly learn new systems will be better able to demonstrate and communicate their value in a professional way.

Do you want to know more?

List of real estate office manager skills to add to your resume

The most important skills for a real estate office manager resume and required skills for a real estate office manager to have include:

Marketing Campaigns
Customer Service
Expense Reports
Property Management
Office Management
Real Estate Transactions
MLS
Office Operations
Escrow
Administrative Tasks
Open Houses
Office Equipment
Financial Reports
Travel Arrangements
QuickBooks
Bank Accounts
A/R

A/P
Client Relations
Real Estate Closings
Human Resources
Scheduling Appointments
Office Procedures
Real Estate Contracts
Rental Properties
Office Policies
Real Estate Sales
Purchase Agreements
HUD-1
Settlement Statements
Rent Payments
PowerPoint
Bank Deposits
Sales Contracts

Administrative Functions
Evictions
Background Checks
Residential Properties
Financial Statements
Market Value
Sales Reports
Financial Resources
Comparative Market Analysis
Title Searches
Office Functions
Probate
LLC
Facebook
Investment Properties
Mortgage Lenders

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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