Real Hospitality Group jobs in New York, NY

Schulte Companies is seeking an energetic, experienced, and hands on General Manager to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES * Managing budgets and financial plans and controlling expenditure * Maintaining statistical and financial records * Setting and achieving sales and profit targets * Recruiting, training, and monitoring staff - * Planning work schedules for individuals and teams * Appropriately responding to and resolving guest concerns * Addressing problems and troubleshooting * Ensuring events and conferences run smoothly - * Hotel Asset preservation. Including but not limited to: Supervising maintenance, supplies, renovations, and furnishings * Maintaining relationships with contractors, vendor and suppliers * Ensuring a safe and secure environment for all guests and associates * Maintaining appropriate inspections of the property as identified by the organization and brand * Ensure the property meets brand guidelines and expectations for service and all standards * Ensuring compliance with licensing laws, health and safety, and other statutory regulations * Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE * Minimum of two (2) years' experience as an Assistant General Manager * Bachelor's Degree in Hospitality Management or Business preferred. KNOWLEDGE, SKILLS AND ABILITIES * Ability to communicate effectively verbally and in writing * Demonstrated ability to lead a team * Excellent attention to detail * Financial savvy * Proficient in Microsoft Office * The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. * Schulte Companies is an Equal Opportunity Employer.

Opportunity: Front Office Manager Manage hotel front office operations in accordance with established guest service and sustainability standards. Your Growth Path Assistant General Manager - General Manager - Area General Manager Your Focus Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures. Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required. Supervise all guest services department managers. Review correspondence from guests and incident logs and direct staff according to information obtained. Oversee all vendor and personnel contracts throughout the hotel. Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking. Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management. Your Background and Skills Associate's or Bachelor's degree preferred. 2 to 5 years hospitality related experience. Work Environment and Context Work schedule varies and may include working on holidays and weekends. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location, click here.

The restaurant offers both A La Carte and Buffet style breakfast! Schulte Companies is seeking an energetic, experienced, and hands on Server to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES * Seats and takes accurate food orders from guests * Monitor food distribution, ensuring that meals are delivered to the correct recipients and that food is properly prepared and nicely presented and/or the buffet is appealing. * Checks station before, during and after shift for proper set-up and cleanliness. * Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverage to minors and intoxicated guests. * Must be familiar with all menu items, their preparation and service procedure. * Totals checks, presents to guests and accept payment * Assists with bussing tables * Perform various other duties as assigned EDUCATION AND EXPERIENCE * Minimum of High School education, post-high school education preferred * Minimum of one (1) year in hotel/restaurant serving role KNOWLEDGE, SKILLS AND ABILITIES * Team player * Ability to multi-task * Ability to communicate effectively verbally * Ability to exceed expectations of guests and team members * Ability to operate available equipment, such as cash registers, calculators, etc. * Basic mathematical skills as needed to make change and give refunds * Ability to work flexible hours and shifts * The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. This position is tipped eligible. Specific compensation and benefit details will be discussed during the interview process. * Schulte Companies is an Equal Opportunity Employer.

Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location Hotel 57 is a contemporary 17-story hotel perfectly situated on Lexington Avenue at the corner of 57th Street, steps from Central Park, Fifth Avenue and Bloomingdales while walking distance to Radio City Music Hall, Rockefeller Center, The Museum of Modern Art and many boutiques and restaurants. All major public transportation (bus and subway lines) are within a few blocks. The hotel offers 205 guestrooms (including 19 suites) which are tastefully appointed with modern décor and upscale amenities. Overview The Bellperson is responsible for assisting guests with luggage upon arrival and departure and accommodating guests during their stay in an attentive, courteous and efficient manner. Responsibilities * Load and unload luggage carts. * Organize and deliver luggage for tour groups * Escort guests to rooms and familiarize them with hotel services. * Inspect guest's room to ensure it is in order and that supplies are adequate. * Explain features of the room including operation of electronic devices and entertainment. * Check/store luggage for arrivals and departures with luggage tags. * Store, track, and deliver packages as needed. * Deliver messages to meeting rooms. * Deliver flowers, laundry, packages and other amenities to guestrooms. * Assist with room changes. * Maintain current listing of local and area attractions, special events and activities. * Maintain list of local transportation guides, churches, sports arenas, etc. * Assist Houseperson with guest requests. * Ensure lobby reader board is correct. * Provide information, maps and directions as required. * Where applicable answer console to assist front desk agents. * Show guestrooms and suites as needed and emphasize the hotel's amenities. * Perform other duties as requested by management. Qualifications * High School diploma or equivalent required and/or experience in a hotel or a related field preferred. * Must have a valid driver's license for the applicable state. (If applicable) * Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. * Ability to stand during entire shift. * Must be able to effectively communicate both verbally and in writing * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to maintain confidentiality of information.

We are looking for an experienced Building Engineer to join our Engineering team! While this description is meant to give you an idea of how we see the role, it is not meant to be all-inclusive. As we adjust our service offerings and model, additional responsibilities may be asked of you to meet the ongoing operational needs. What you'll do… * Responding to engineering requests and work orders in a timely and professional manner * Monitoring the BAS system and the hotels electrical, mechanical and HVAC systems * Assist with ordering tools and equipment as well and inventory control * Seeking continual improvement for the department and hotel * Performing roof to basement walk throughs along with guest room audits looking for signs of necessary preventative maintenance to ensure maximum efficiency * Comply with all the policies, procedures and regulations that relate to the local, state and federal laws * Test and ensure cooling tower water are within the correct levels * Ensure we are compliant with all New York Fire Department regulations * Always maintain a positive and friendly attitude, even when working to achieve solutions to challenges * Lend a hand to not only guests but your colleagues and team alike What we're looking for… * You have several years of related Engineering experience in a similar role. * Ability to handle a multitude of tasks simultaneously * You're all about having a positive impact on the people you interact with, leaving them with a memorable experience * We leave our egos at the door and help get stuff done * You'll take safety seriously and follow all fire & security procedures, health & safety standards, and ensure you're working in a safe manner at all times * You're up for doing things differently and trying (almost) everything once * You're flexible and open to lending a hand where needed * You want to join a team that works hard, supports each other and has fun along the way What's in it for you… * PTO, great healthcare, competitive salary & tips, and nifty rewards for going the extra mile and living our values * Excellent discounts across the Hoxton family for you and your nearest and dearest (even if you decide to leave us!) * Plenty of opportunity to progress and change it up as part of a global family of brands * Training to get you settled into your role, learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work * Regular team get togethers - we know how to have a good time! The Hoxton, Williamsburg We brought the Hox way to North America with The Hoxton, Williamsburg, located on the site of the Rosenwach water tank factory, the maker of the iconic NYC water towers. It has 175 rooms, three restaurants, a rooftop with stunning views of Manhattan, lively public spaces, and our meetings & events concept, The Apartment, which can be booked for work or play.

Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location The Manhattan at Times Square is a convenient hotel with best Times Square location directly on Seventh Avenue in the heart of Midtown. This comfortable hotel is walking distance to the best Manhattan has to offer and is only steps from Broadway theaters, Times Square, Central Park, Rockefeller Center, Radio City Music Hall and much more. The Manhattan at Times Square has 659 oversized guestrooms. For guests seeking an upgraded experience, the hotel has unveiled their Executive Class accommodations; located on the 18th floor, these brand-new guestrooms feature ultra-modern amenities, plush bedding and marble baths.

Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Overview The Director of Human Resources is responsible for staffing qualified personnel; ensuring employment statute compliance; overseeing all aspects of wage, benefit, worker's compensation unemployment; training program direction, implementation and administration; and employee relations coaching, counseling and discipline. Responsibilities * Direct and supervise Human Resources staff. * Prepare and maintain Human Resources budget. * Maintain thorough and current knowledge of all Human Resources/employee regulations and laws, and ensure that the property is in compliance. * Participate in EEO, Unemployment, Wage & Hour, Worker's Compensation, OSHA, ADA, Immigration and Naturalization Service hearings. Implement policies and programs to guarantee compliance. * Communicate new policies, information, and directives to all employees. * Instruct staff in interpretation of HR policies and procedures. * Ensure staffs compliance with HR policies and procedures. * Coordinate and monitor recruitment, screening and reference checking of all non-exempt personnel. * Recruit, interview and recommend all exempt personnel. * Maintain employee benefits programs. * Set up, approve, and maintain all wage and salary programs, including performance evaluations. * Recommend and/or approve all employee transitions, i.e. new hire, transfer, promotion, etc. * Maintain open door policy. * Monitor and analyze turnover statistics. * Conduct training classes. * Update and submit required reports in a timely manner. * Participate in and monitor safety committee in compliance with Loss Prevention SOP's. * Ensure compliance with all HR related Loss Prevention SOP's. * Establish and maintain safety incentive program. * Become a certified trainer in all current HR training modules. * Participate in and monitor effectiveness of Highgate Hotel Enrichment committee. * Maintain Heroes of Hospitality (Employee of Month/Year) program. * Practice positive employee relations, including coaching, counseling & discipline. * Develop and maintain "no cost" benefit programs. * Monitor Service Standards by Position training program. * Participate in and monitor orientation programs. * Develop managers for future advancement. * Ensure managers are using coaching, counseling and discipline to address issues/concerns. * Ensure Associate Opinion Survey is completed by all employees. * Condense and expedite paperwork, develop internal communications, improve record keeping. * Develop and maintain suggestion box program. * Plan and edit employee newsletter. * Manage all personnel files. * Manage resume and application files. * Develop and monitor recruitment resources. Qualifications * At least 5 years of progressive Human Resources experience in a hotel or a related industry; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 3 or more years of related experience. * Previous supervisory responsibility required. * College course work in related field helpful * Familiarity with and knowledge of employment laws required. * Long hours sometimes required. * Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Participate in M.O.D. coverage as required. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

Opportunity: Breakfast Attendant Prepare breakfast bar for hotel guests while greeting and servicing them in a friendly manner consistent with brand and/or hotel and sustainability standards. Your Growth Path Restaurant Server or Guest Service Agent - Restaurant Supervisor or Front Desk Manager. Your Focus Carry food, dishes, trays, or silverware from pantry to serving counters. Set up attractive food displays and maintain cleanliness to ensure food safety. Wipe tables or seats with dampened cloths. Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning. Clean up spilled food, drink or broken dishes and remove trash. Maintain adequate supplies of items such as clean glassware, dishes, or trays. Fill beverage and ice dispensers. Stock cabinets or serving areas with condiments and refill condiment containers. Locate and provide items requested by guests. Clean and polish counters, shelves, walls, furniture, or equipment in pantry or breakfast area and mop or vacuum floors. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Follow sustainability guidelines and practices related to HHM's EarthView program Practice safe work habits and use required safety equipment. Ensure overall guest satisfaction. Perform other duties as requested by management. Your Background and Skills High School diploma or equivalent preferred. Food sanitation certification a plus and required within 90 days of employment. Previous food and beverage experience preferred or equivalent training. HHM Benefits and Perks Competitive wages for full time and part time opportunities Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Free Basic Life Insurance Travel Discounts Commuter Transit and Commuter Parking Benefits Employee Assistance and Wellness Program Educational/Professional Development Referral Bonus Program Work Environment and Context Work schedule varies and may include working on holidays and weekends. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunties at this location, click here.

Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Margaritaville Resort Time Square New York City, NY Overview The Director of Housekeeping is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. Responsibilities * Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's. * Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards. * Establish and maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position. * Maintain and control all housekeeping equipment. * Ensure compliance with all corporate Risk Management standards (MSDS, HazComm, etc.). * Conduct monthly guest supplies and cleaning supplies inventories. * Ensure that large guestroom turns are managed efficiently. * Ensure consistency with departmental opening and closing procedures. * Manage vendor contracts (i.e. dry cleaners, window washers, etc.). * Prepare and conduct all Housekeeping interviews and follow hiring procedures according to Highgate Hotel International SOP's. * Develop employee morale and ensure training of Housekeeping personnel. * Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis. * Inspect all VIP rooms prior to arrival. * Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards. * Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis. * Conduct monthly and quarterly Housekeeping inventories on a timely basis. * Ensure guest privacy and security by correctly following Highgate Hotel procedures. * Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion. * Conduct pre-shift meetings for room attendants and housemen. * Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies. * Review Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis. * Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements. * Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting. * Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. * Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms. * Ensure sign off of all Service Standards by Position competencies for Housekeeping staff. * Carry a pager at all times. Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. * Manage and organize large turn days (including group check-ins or check-outs). * Monitor out-of-order, out-of-service, discrepant and show rooms. * Must maintain constant communication with Guest Services. * Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc. * Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards. * Establish and maintain key control system. * Ensure participation within department for monthly Highgate Hotel team meeting. * Focus the Housekeeping Department on their role in contributing to Medallia Scores. * Monitor all V.I.P.'s, special guests and requests. * Review Housekeeping log book and Guest Request log on a daily basis. Qualifications * At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and 2 or more years of related experience. * Supervisory experience required. * Must be profecient with MS Word and MS Excel. * Long hours sometimes required. * Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Participate in M.O.D. coverage as required. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, including wearing nametags. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to maintain confidentiality of information. * Perform other duties as requested by management.

* Schulte Companies is seeking a dynamic, service-oriented Night Auditor to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Audits the daily guest ledger Handles all end-of-day accounting functions including posting daily room rates and room tax Ensures accuracy of all charges to guest folios Averages sum of revenues of all accounts receivable from food, room and other departments Acts as front desk clerk, checking guests in and out, booking reservations and resolving guest issues Make cash drops in accordance with proper cash handling procedures Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift Monitors hotel security camera system Ensures that lobby is well-maintained, properly lit and with music at proper volume Work nights, weekends, and holidays as needed Any other duties as assigned * EDUCATION AND EXPERIENCE Minimum of 1 year in Accounting or Night Auditor role Knowledge of PMS High School Diploma/GED * * KNOWLEDGE, SKILLS AND ABILITIES Ability to multi-task Ability to communicate effectively verbally and in writing Team player Ability to exceed expectations of guests Basic accounting/math skills * *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. * Schulte Hospitality Group is an Equal Opportunity Employer.

Design Manager As The Manner Design Manager, you will work in partnership with our Managing Director, Senior Executive team, and Corporate Design team in New York to deliver a diverse range of Interior Design and Creative initiatives for the property. The Manner SoHo is our flagship property for this new Lifestyle Brand, and you will have full responsibility for maintaining the staging of all public areas and outlets, guest rooms, suites, and special events, maintaining all finishing touches and Design elements that are in place, and maintaining our brand design ethos. It is important that the design resonates with the local SoHo, NYC market and our brand DNA. The ideal candidate has a background in and passion for hospitality, working with the team to deliver a detail and service-oriented experience at the property. The Design Manager is hands on, implementing brand guidelines, overseeing important projects, and problem-solving operational needs that tie back to structural design, FF&E and OS&E, while ensuring Design concepts and interior schemes adhere to plan, timeline, and budget. On a day-to-day basis, you will support the Hotel, Restaurants and Bars with approved scopes of work, requests for proposals, project schedules related to renovation and FF&E projects and be the point of contact for all hotel design projects. You'll work closely with our senior Engineering teams to assist departments in overseeing and ensuring the accurate production of bid/construction sets and that the documents are completed in a timely manner, including needed permits, and that design and construction documents meet all requirements. Once project plans are approved you will coordinate orders and delivery with vendors and suppliers to ensure the seamless delivery of the project so there is minimal impact to the Hotel operation. An important part of your role is the continual upkeep of the overall Design ethos of all guest spaces with regard to furniture layouts and room set-ups to ensure this remains consistent and that all colleagues are familiar with the specific design concepts and staging related to their areas so that daily checks are conducted by the team to review the set-up of all restaurants, bars and public areas to ensure that they are set to standard and that any special seasonal themes or activations are in place. You'll take ownership of all seasonal activations, such as holiday and New Year through the design and proposal of various schemes to the GM so that these are agreed in advance and are planned accordingly within realistic timeframes via an annual calendar. In conjunction with the Events Manager and Marketing, undertake, design and stage all aspects of any key special events requirements on the behalf of clients and guests to apply bespoke ‘Finishing touches' to guest events. MAIN DUTIES & RESPONSIBILITIES Principle Responsibilities Responsible for assisting the Regional Design Manager with design development, processing and follow through of all FF&E, remodel, repair and maintenance projects. Interact with departments and vendors to ensure all requests are being completed satisfactorily and in a timely manner. Coordinate all approved projects with selected departments and vendors. Ensure that all necessary communications are handled in a proactive and professional manner. Assist departments with the preparation of scopes of work, requests for proposals, project schedules related to renovation and FF&E projects. Assist departments in overseeing and ensuring the accurate production of bid/construction sets and that the documents are completed in a timely manner, including needed permits, ensuring that design and construction documents meet all requirements. Review all bids, proposals and invoices to ensure proper budget and payment. Work with Regional Design Manager on design requests and projects that require approval of FF&E funds. Assist Regional Design Manager in ensuring that all information necessary to prepare and distribute the project documents has been assimilated and that the documents are distributed accurately and on time with construction schedules and timelines. Assist in ensuring that clear and accurate reporting of active, pending and completed projects is maintained and understood within the team and that all departments are kept abreast of their related projects on an ongoing basis including punch lists. Creative & Brand DNA Act as our brand ambassador by ensuring all design and creative interior elements throughout the hotel are reflective of our brand values, DNA and identity. Assume overall responsibility for overseeing the final staging of all guest rooms, suites and public areas, ensuring all ‘finishing touches' (including any floral/planting schemes, fragrances, lighting and occasional objects such as books, vases, sculptures) are placed and are in line with design concepts for each area and on brand. Maintain the overall design ethos of all public spaces with regard to furniture layouts, room set ups to ensure this remains consistent and that all colleagues are familiar with the specific design concepts related to their areas, via look books. Undertake daily walk rounds to inspect the staging of all restaurants, bars and entertainment outlets to ensure that they are set to standard and that any special themes are in place, reporting any defects, damaged or missing items to the engineering team via proper channels/systems. Train and coach colleagues in design concepts, including the use any seasonal design elements such as holiday themes so that they are aware of any specific staging requirements in their areas. Take ownership of all seasonal set ups, such as Christmas or Easter, if applicable for property, through the design and proposition of various schemes to the Regional Design Manager & Managing Director so that these are agreed in advance and are planned accordingly within realistic timeframes and FF&E budget. In conjunction with the Events and Marketing teams, support any design requests for special events and ensure these align to brand standards. Work closely with the Director of Marketing & Culture to support and coordinate any special staging or creative requirements for photo shoots or filming in the hotel, ensuring areas are inspected prior to shoots taking place. Provide support and guidance to line managers on the production of ad hoc creative schemes, amenities or promotions to ensure brand guidelines are followed and consistent. Implement all Creative and Design Policies & Procedures on behalf of the hotel, ensuring these are cascaded down to the relevant teams within the business. In conjunction with the Director of Marketing maintain and develop a directory of design language to communicate the architectural concepts and ethos across the business and within external communications. In conjunction with our uniform providers, department managers and HR team assist in the management of colleague styling to ensure uniforms are worn properly and grooming standards are adhered to throughout the business. Develop styling guides and look books for non-uniformed employees to ensure that colleagues reflect The Manner brand, whilst retaining their own individual style and personality. Act as a role model by providing strong leadership and direction to the wider hotel and Leadership team, fostering a positive and collaborative work environment that embodies our ethos. Work in partnership with the Hotel Leadership team to support goals (KPIs) and objectives for hotel performance. Lead by example, demonstrating professionalism, integrity, and dedication; whilst displaying a passionate, fun, and enthusiastic approach to work in order to inspire and motivate junior members of the team, creating an enjoyable, cohesive, and supportive working environment. Promote a culture of teamwork and collaboration among the team, ensuring that communication throughout the property remains effective from daily briefings to regular team, department, and management meetings to encourage inter department support, creative thinking and ensure production and service standards are maintained throughout the hotel. Required skills and Qualifications: A minimum of 5-7 years of experience related experience in interior design, architecture, construction or project management or an equivalent combination of education and experience. Must include experience managing renovations and/or construction projects in the New York tri-state area. In addition to this, the ideal candidate will also… Have a good understanding of the New York City Hotel market along with current design trends Some knowledge of New York City building, construction and engineering codes Be familiar with local suppliers, designers and partners in arts, fashion and cultural events Be a confident and proactive self-starter with strong project management skills and ability to work independently Hotel experience is an advantage but not necessary Be experienced of producing a design proposals, costings and plans, combined with strong negotiating skills Monthly reports for both Corporate Office & Private Ownership. Exceptional attention to detail across various design styles with strong Administration and IT skills including Microsoft Office, Microsoft Project, AutoCAD, Adobe Creative Suite, Procore, Rhino or Sketch-Up a Plus Minimum USD $85,000.00/Hr. Maximum USD $100,000.00/Hr.

Opportunity: Revenue Manager Maximize room revenue and yield penetration through proper management of room inventories and using analytics and technical knowledge of hotel reservations and front office systems. Potential Career Path Area Director - Regional Director - VP Revenue Management Essential Job Functions Control room rates and availability in accordance with established guidelines to maximize occupancy and revenues. Develop, communicate and implement sales strategies, mix of business, channel management, pricing strategies, as well as reservations systems and related policies. Initiate short and long term revenue forecasts and generate weekly and monthly critiques, identifying areas of opportunity and strategies to improve revenue and overall profitability. Measure and analyze booking trends, pickup, no shows, and sources of business. Manage, produce and monitor rate strategy tiers, booking pace by Market Segment, GDS, inventory and monthly results. Work with the different departments to ensure similar goals, and implement action plans to achieve optimum revenue management. Communicate with hotel functional leaders to establish a collaborative approach to revenue management. Establish and maintain meaningful external and internal relationships Follow sustainability guidelines and practices related to HHM's EarthView program. Practice safe work habits. Perform other duties as requested by management. Position Requirements College Degree in related discipline and/or prior revenue management experience. Work Environment and Context Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. To see other opportunities at this location, click here.

Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Highgate - Hospitality Investment & Management Company Location OYO Times Square (formerly the Night Hotel) provides guests with a chic and welcoming experience steps from the excitement of Times Square, the Theater District, Fifth Avenue, Restaurant Row and Rockefeller Center. This marks the second OYO property Highgate has welcomed in recent months, joining OYO Las Vegas from this past August. Overview The Concierge is responsible for creating a welcoming first impression and for providing current information about the local area, attractions and events. He/she is also responsible for greeting guests, assisting with questions, and providing recommendations and directions for restaurants, attractions and events in the area. Responsibilities * Provide information and assist guests concerning: restaurants, theater/musical productions, airlines, automobile rental, transportation directions, office services, beauty/barber establishments, and other appropriate services, and render reservations for such. * Maintain current listing of local and area attractions, special events and activities. * Maintain a listing of local transportation guides, churches, sports arenas, etc. * Provide hours of operations for all restaurants, lounges and shops within the hotel. * Provide information, maps and directions as required. * Maintain lobby reader board. * Maintain all property brochure racks, order and restock when necessary. * Knowledge of all emergency procedures and the ability to assist and/or respond accordingly. * Provide personalized phone calls to VIP's and other designated guests welcoming them to the hotel. * Communicate all daily functions and their location in the hotel in order to assist and direct guests. * Assist the front desk when needed. * Assist guests with retrieval of packages. * Provide gift certificates for purchase. * Maintain in-room TV channel listings. * Show guestrooms and suites as needed. * Oversee cleanliness of lobby and entrance areas Qualifications * Experience in a hotel or a related field preferred. * High School diploma or equivalent required. * Excellent time management skills. * Able to prioritize multple requests. * Computer experience required. * Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to maintain confidentiality of information. * Must be able to show initiative, including anticipating guest or operational needs. * Perform other duties as requested by management. Hourly Rate: $31.25 - $33.66

Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Overview The Hotel Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees training and engagement, while maintaining the integrity of the hotel. Responsibilities * Participate in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis. * Tour the operating departments, daily, ensuring the smooth operation and staffing in all areas making adjustments as needed via department heads. * Conduct weekly staff meetings, including weekly training sessions and review of previous and future sales and operations efforts. * Conduct weekly one-on-one meetings with all operational department heads to ensure proper training, review of financials, goals and operational performance. * Attend operational line ups at least once a week (Housekeeping, Front Desk, MaSo, Culinary and Banquets) * Meet all financial review dates and corporate directed programs in a timely fashion. * Hold a monthly financial review with all department managers, M.OI.D.s and available supervisors. * Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures. * Develop managers for future advancement through competency training and corporate sponsored training programs. * Participate in required M.O.D. coverage as scheduled. * Maintain, develop and monitor the effectiveness of the Lobby Ambassador program * Maintain direct contact with and monitor the development of management trainees. * Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance. * Oversee and assist in the Highgate Hotel's budget process as required. * Oversee and assist in the Highgate Hotel's monthly forecast process as required * Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards. * Ensure that all department heads follow the payroll procedure, managing Overtime and meal break penalties according to Highgate SOP * Ensure that all operational departments as well as our vendors and partners follow the PCI compliance protocol. * Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. * Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. And GM * Ensure complete processing of invoices daily by using the A/P process. * Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. * Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. * Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees. * On a monthly basis, forecast the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate Reforecast. * Prepare and conduct all operational management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff. * Interview all prospective final candidates for any vacant operational management position within the hotel prior to any offer being extended. * Perform all department manager performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance to the standards in their administration of performance appraisals to their staff. * Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance to the standards in their administration of counseling and disciplinary steps. * Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, General Manager. * Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s. * Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. * Be in the public areas during peak times, greeting guests and offering assistance as needed. * Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur. * Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies. * Complete required corporate training modules, and become certified to train those as required. * Ensure that all scheduled meetings take place on the property. * In conjunction with the Director of Sales, conduct daily WBR meeting. Qualifications * At least 6 years progressive experience in a hotel or a related field * Bachelor's Degree preferred. * Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Participate in M.O.D. coverage as required. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which include wearing nametags. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to maintain confidentiality of information. * Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. * Perform other duties as requested by management.

Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location Edging the bright lights of Broadway and the calm of Bryant Park, The Knickerbocker is a legendary New York landmark reborn as the first luxury hotel in Times Square. Filled with fabled legends, The Knickerbocker once played host to legendary political bigwigs, actresses, oil tycoons and sports figures-and it's rumored the martini was invented here in the hotel. While historic details like the hotel's gorgeous Beaux-Arts facade remain unchanged, a soothing new luxury aesthetic is offered within. The stunning transformation of this treasured Manhattan monument invites discerning travelers to discover 300 luxe guestrooms and suites boasting incredible views and bespoke furnishings. An air of posh authenticity embraces New York City's premier luxury lifestyle hotel. Overview The Reservations Manager is responsible for maximizing Rooms revenue through management of the hotel's room inventory, and for assisting in managing of the day-to-day activities and duties of the Reservations Department. Responsibilities * Maximize room revenue and occupancy by reviewing status daily. Monitor selling status of house daily, such as: flash report, allowances, etc. * Attend daily and weekly Revenue Strategy meetings. * Follows the Revenue Strategy program according to SOP. * Review arrivals report and daily flash report to ensure accuracy. * Be completely competent in all PMS functions used by Reservations. * Monitor competitors for occupancy and rate, and recommend changes based on findings. * Be knowledgeable on property information (outlets, hours of operation, etc.) and ensure the staff is trained to communicate hotel information to callers. * Comply with hotel policies on billing, routing, master accounts, A/R accounts and PM accounts. * Ensure timely processing of travel agent checks. * Control suite inventory. * Maintain rate integrity program. * Make weekly test calls according to hotel standards. * Be knowledgeable about the uses and functions of, GDS FTCRS and OPERA. * Ensure that Forecast is completed on a timely basis, according to SOP's. * Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. * Assist in preparation of monthly revenue and occupancy forecasting. * Know the hotel's rate quoting standards. * Complete weekly work schedule for reservation sales agents according to business forecast, payroll budget guidelines and productivity requirements. * Process/correct daily payroll sheets. * Follow and enforce all hotel credit policies. * Understand and follow Revenue Strategy restrictions. * Be familiar with all corporate sponsored programs such as airline mileage, Triple Upgrade, or VIP programs, and the standards and procedures for each. Ensure that staff is knowledgeable in understanding and implementing corporate programs. * Update group information daily. Maintain and be familiar with future group blocks. * Communicate availability/close outs to wholesalers. * Monitor all V.I.P.'s, special guests and requests. * Maintain required pars of all Reservations and stationary supplies. * Review Reservations log book and Guest Request log on a daily basis. * Maintain an organized and comprehensive filing system with documentation of reservations, reports, restrictions, etc. Qualifications * A 4-year college degree; or a 2-year college degree and at least 1 year of related experience; or at least two to three years of experience in a hotel or related field required. * Previous management experience preferred. * Must be proficient in Windows and company approved spreadsheets and word processing. * Flexible and long hours sometimes required. * Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to cross-train in other hotel related areas. * Must be able to maintain confidentiality of information. * Must be able to show initiative, including anticipating guest or operational needs.

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location The New Yorker Hotel continues to thrive, attracting visitors from all over the world, including those right here in NYC. With the Jacob Javits Covention Center and Hudson Yards just minutes away, and the revitalized West Side of Manhattan becoming increasingly desirable, we're confident that our hotel will enjoy continued success well into the future. And we invite you to experience it with us! Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities * Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. * Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). * Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. * Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. * Review Front Office log and Trace File daily. * Answer inquires from guests regarding restaurants, transportation, entertainment, etc. * Follow all cash handling and credit policies. * Be aware of all rates, packages and special promotions as listed in the Red Book. * Be familiar with all in-house groups. * Be aware of closed out and restricted dates. * Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. * Be familiar with hospitality terminology. * Have knowledge of emergency procedures and assist as needed. * Handle check-ins and checkouts in a friendly, efficient and courteous manner. * Use proper two-way radio etiquette at all times when communicating with other employees. * Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. * Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. * Be able to complete a bucket check, room rate verification report, and housekeeping report. * Balance and prepare individual paperwork for closing of shift according to hotel standards. * Maintain and market promotions and guest programs. * Maintain a clean work area. * Assist guests with safe deposit boxes. Qualifications * College course work in related field helpful. * Experience in a hotel or a related field preferred. * High School diploma or equivalent required. * Computer experience and OPERA CLOUD experience required. * Customer Services experience preferred. * Flexible and long hours sometimes required. * Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Ability to stand during entire shift. * Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to cross-train in other hotel related areas. * Must be able to maintain confidentiality of information. * Must be able to show initiative, including anticipating guest or operational needs. * Perform other duties as requested by management.

Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location The Manhattan at Times Square is a convenient hotel with best Times Square location directly on Seventh Avenue in the heart of Midtown. This comfortable hotel is walking distance to the best Manhattan has to offer and is only steps from Broadway theaters, Times Square, Central Park, Rockefeller Center, Radio City Music Hall and much more. The Manhattan at Times Square has 659 oversized guestrooms. For guests seeking an upgraded experience, the hotel has unveiled their Executive Class accommodations; located on the 18th floor, these brand-new guestrooms feature ultra-modern amenities, plush bedding and marble baths. Overview The Assistant Director of Front Office is responsible for ensuring the operation of the Guest Services, Concierge in a friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Responsibilities * Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. * Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s. * Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. * Develop employee morale and ensure training of Guest Services personnel. * Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc. * Attend daily and monthly Rooms Merchandizing meetings. * Participate in required M.O.D. program as scheduled * Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis * Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements. * Ensure that no-show revenue is maximized through consistent and accurate billing. * Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting. * Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s. * Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. * Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc. * Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming. * Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use. * Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s. * Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms. * Ensure sign off of all Service Standards by Position for Guest Services staff. * Assist in preparation of revenue and occupancy forecasting. * Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. * Must maintain constant communication with Housekeeping, Reservations and the Credit Manager.. * Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service. * Ensure correct and accurate cash handling at the Front Desk. * Follow and enforce all Highgate Hotel credit policies. * Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees. * Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards. * Establish and maintain key control system. * Ensure participation within department for monthly Highgate Hotel team meeting. * Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores. * Monitor all V.I.P.'s, special guests and requests. * Maintain required pars of all front office and stationary supplies. * Review daily Front Office work and activity reports generated by Night Audit. * Review Front Office log book and Guest Request log on a daily basis. Qualifications * At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. * Supervisory experience required. * Must be proficient in Windows, Company approved spreadsheets and word processing. * Must have a valid driver's license from the applicable state. * Long hours sometimes required. * Light hours sometimes required. * Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Participate in M.O.D. coverage as required. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which include wearing nametags. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to maintain confidentiality of information. * Perform other duties as requested by management.

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Location LeMeridien NYC Park Central Tap into the inimitable energy of Midtown Manhattan at Le Méridien New York, Central Park, where iconic attractions and world-class cultural experiences beckon. Exquisitely designed to reflect the ethos of the city - bold, vibrant and authentic - our hotel is located in the heart of Midtown, on West 57th Street between 6th and 7th Avenues. From this enviable vantage point, guests may discover Central Park, Carnegie Hall, Rockefeller Center, MoMA and Columbus Circle. Ascend to our rooftop bar, LiFE Rooftop, and enjoy panoramic views of Central Park as you enjoy handcrafted cocktails and delicious bites from our carefully curated menu. Indulge in shared plates, fresh seasonal seafood and innovative rolls at Kumi Japanese Restaurant + Bar. With modern event spaces enhanced by thoughtful Le Méridien service, we provide an inspiring destination for events; when it's time to relax, intuitively designed hotel rooms and suites encourage tranquility. We await your arrival at Le Méridien New York, Central Park. Overview The Concierge is responsible for creating a welcoming first impression and for providing current information about the local area, attractions and events. He/she is also responsible for greeting guests, assisting with questions, and providing recommendations and directions for restaurants, attractions and events in the area. Responsibilities * Provide information and assist guests concerning: restaurants, theater/musical productions, airlines, automobile rental, transportation directions, office services, beauty/barber establishments, and other appropriate services, and render reservations for such. * Maintain current listing of local and area attractions, special events and activities. * Maintain a listing of local transportation guides, churches, sports arenas, etc. * Provide hours of operations for all restaurants, lounges and shops within the hotel. * Provide information, maps and directions as required. * Maintain lobby reader board. * Maintain all property brochure racks, order and restock when necessary. * Knowledge of all emergency procedures and the ability to assist and/or respond accordingly. * Provide personalized phone calls to VIP's and other designated guests welcoming them to the hotel. * Communicate all daily functions and their location in the hotel in order to assist and direct guests. * Assist the front desk when needed. * Assist guests with retrieval of packages. * Provide gift certificates for purchase. * Maintain in-room TV channel listings. * Show guestrooms and suites as needed. * Oversee cleanliness of lobby and entrance areas Qualifications * Experience in a hotel or a related field preferred. * High School diploma or equivalent required. * Excellent time management skills. * Able to prioritize multple requests. * Computer experience required. * Maintain a warm and friendly demeanor at all times. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to maintain confidentiality of information. * Must be able to show initiative, including anticipating guest or operational needs. * Perform other duties as requested by management.

Opportunity: Revenue Manager Maximize room revenue and yield penetration through proper management of room inventories and using analytics and technical knowledge of hotel reservations and front office systems. Potential Career Path Area Director - Regional Director - VP Revenue Management Essential Job Functions * Control room rates and availability in accordance with established guidelines to maximize occupancy and revenues. * Develop, communicate and implement sales strategies, mix of business, channel management, pricing strategies, as well as reservations systems and related policies. * Initiate short and long term revenue forecasts and generate weekly and monthly critiques, identifying areas of opportunity and strategies to improve revenue and overall profitability. * Measure and analyze booking trends, pickup, no shows, and sources of business. * Manage, produce and monitor rate strategy tiers, booking pace by Market Segment, GDS, inventory and monthly results. * Work with the different departments to ensure similar goals, and implement action plans to achieve optimum revenue management. * Communicate with hotel functional leaders to establish a collaborative approach to revenue management. * Establish and maintain meaningful external and internal relationships * Follow sustainability guidelines and practices related to HHM's EarthView program. * Practice safe work habits. * Perform other duties as requested by management. Position Requirements * College Degree in related discipline and/or prior revenue management experience. Work Environment and Context * Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It Source: HHM Hotels