Receptionist/accounts receivable job description

Accounts Payable / Receptionist

Conway, AR

WestRock makes consumer and corrugated packaging solutions that give our customers a winning edge in the global marketplace. We partner closely with customers on everything from beverage packs and pizza boxes to trigger sprayers and fragrance pumps to paperboard used for a wide variety of packaging and shipping containers. We consider ourselves to be part of their team - as we strive for continuous improvement together.

Accounts Payable / Receptionist (Food & Beverage)

The Accounts Payable / Receptionist position requires a knowledge of company policies and procedures. Responsible for greeting customers and vendors, answering phones, mail and overnight shipments. Responsible for vendor payments and month end reports. Reconciliation of Company credit card transactions.

Duties and Responsibilities

- Answer incoming calls

- Log incoming packages/process outgoing overnight shipments

- Vendor/Contractor safety guidelines

- Track/record all receiving/shipping documentation

- Processing all invoices for payment, research problems, check vendor statements

- Receiving/Creating Purchase Orders

- Allocating credit card purchases

- Distribute paychecks

- Maintain files for all accounts payable transactions

- Meeting deadlines for month end reporting

Requirements/ Job Skills

- Detailed Oriented

- Good oral and written communication skills

- Strong organizational skills - Multi-taking is a must.

- Strong Computer Skills (Excel, Word, Access)

- JDE experience a plus

- Knowledge of general accounting practices

- Flexibility

If this sounds great to you and you think you fit in, please submit your application. We want to hear from you!

WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

About The Role


Position serves as primary receptionist for branch; greets, directs and responds to customers in person and on the phone. Provides back up for additional duties for new accounts personnel and may be assigned to handle customer access to safe deposit boxes.


DUTIES AND RESPONSIBILITIES:

• Answer incoming telephone calls, determine purpose of callers, and directly help customers with transfers and account information when possible or forwards call to appropriate personnel or department as necessary. Take and deliver messages or transfer calls to voice mail when appropriate personnel are unavailable. Greet customer, determine nature of business, and direct customer to appropriate personnel. Direct customers to various personnel to ensure referrals are distributed equally.
• Perform daily tasks such as responding to customer account balance inquiries, reconciling customer statements, processing debit card requests, input check orders, complete customer research requests, check information on signature cards, and inputting new/changed information. May provide back-up to New Accounts.
• Depending on location, may assist consumer/commercial lenders/processors by scanning financials and loan documents and reviewing/researching insurance requests.
• Maintain knowledge of all bank products and services. Answer questions and sell the Bank's financial services and cross-selling products and services within the policies, objectives and guidelines established by the Bank. Promote the HPG program by performing related duties such as, but not limited to, distributing promotional materials, discussing program/gifts with customers, and actively participating in Big Day and other HPG activities within the branch.
• Depending on location, may serves as safe deposit custodian and ensures adherence to established policies and procedures regarding access. Safe deposit customers are greeted in a timely and courteous manner. Safe deposit entrance cards are completed accurately. Customer signatures are verified. Identification is requested when appropriate. Safe deposit box entrance cards, contracts and history cards are maintained in an orderly and efficient manner. Safe deposit box guard keys are kept in a secure location with limited access to bank personnel only. Maintains record of paid and past-due deposit safe deposit boxes.
• Receive, sort, and route incoming mail. Collect and deposit outgoing mail to appropriate location. Create and/or distribute memos, correspondence and other documents when necessary or requested. Print and/or mail any notices or checks that are generated within the department. Complete daily documentation and/or transaction reviews, for DDA, Time or Safe Deposit products as assigned. May open/close doors at opening/closing times. Maintain neatness of customer reception area and ensure coffee, water and supplies are available before lobby opens and throughout the day.

About You



QUALIFICATIONS:

• High school degree or equivalent.
• Six months to one year of similar or related experience to include customer service experience.

KNOWLEDGE, SKILL, ABILITY:

• Working knowledge of banking products and services; general office practices and procedures.
• Skill in areas related to operation of multi-line phone systems.
• Appropriate and effective phone etiquette.
• Operation of 10-key and proficient keyboarding skills.
• Computer software applications, including MS Word, MS Excel, Internet and Ecommerce products.
• Ability to effectively follow written and oral instructions; work well under pressure in fast-paced environment; work both independently and in a team environment.

WORK ENVIRONMENT:


Must be able to routinely perform work indoors in climate-controlled work environment with moderate noise.


PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include: may be required to lift and/or move 25 lbs periodically.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.


What We Offer



COMPENSATION & BENEFITS:
Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, and paid sick, holiday, and vacation time.
Visit our website for more details!



COMPANY OVERVIEW:
We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website.
Check it out!



We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.



Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.



No Recruiters or unsolicited agency referrals please.

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect
hero !

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Responsibilities

Perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform general office duties, such as drafting correspondence, filing, and creating reports.

Primary Roles and Responsibilities

Receptionist

Receive and enter lead calls and job referrals (FNOL)

Perform excellent customer service

Receive general phone calls and greet visitors

Document calls for weekly call log report

Dispatch and Pending Follow-Up

Dispatch lead calls and job referrals

Track pending lead calls and job referral follow-up

Analyze dispatch report

Schedule Tracking and General Administration

Coordinate production schedule and monitor logistics

Coordinate on-call schedule

Perform general administration


Perform AR duties

Necessary Experience and Skill Set

A minimum two years of business experience

Working knowledge of current business software technologies is required

Superb customer service, administrative, and verbal and written communication skills

Experience in the commercial cleaning and restoration or insurance industry is desired

Formal Education/Training

High school diploma/GED

Associates/bachelor's degree preferred

Physical and Work Environment Requirements

This is a largely sedentary role in an office environment. However, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position working 7:00 a.m.-4:00 p.m., Monday through Friday. This position may require longer hours and some flexibility in hours may be needed dependent upon the business needs.

The contents of this Job Description have been discussed with me and I have received a copy. I understand that this document is general in nature and responsibilities required may be amended from time to time. The signing of this Job Description acknowledges a complete understanding of the responsibilities of this position. An item not understood should be clarified before signing to ensure that I understand what is expected.

Compensation: $15.00 - $20.00 per hour


PICTURE YOURSELF HERE
FULFILLING YOUR POTENTIAL


At SERVPRO, you have the opportunity to make a positive difference in the lives of people around you each and every day. We are seeking individuals who are self-motivated, proactive, responsible, and service-oriented teammates. Please join us in our mission to help our customers in their greatest moments of need. If you are highly dependable and excited about exceeding expectations, then you may be just the person we're looking for. Please search for a franchise near you to explore the opportunities waiting for you at SERVPRO. We look forward to hearing from you.


WORKING TOGETHER TO MAKE IT
Like It Never Even Happened®


As a team, we are proud to offer our customers the industry-leading level of service. Each of our nearly 1800 franchises offers a broad variety of opportunities to help, to serve, and to repair and restore people's homes and businesses. If you have a passion for making a difference, our franchises are looking for you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.