Regional branch manager job description

Starting Pay Range: $98,325 -$122,900 per year

Location: Redmond, OR

OCCU is here to enrich lives. We do this by hiring tenacious, humble, and big-hearted individuals who are driven to work hard; contribute to an outstanding member experience; support their community through volunteering and advocating for community needs and are dedicated to their own individual growth and development. By bringing your talent and experience to OCCU, you have the opportunity to help expand our footprint and help us to build a new market in Redmond. There are exciting things happening here at OCCU, join our team and help take the charge in this new adventure!

As the Regional Branch Manager (Central Oregon) you are responsible for leading the branch operations teams in which you oversee. This includes business development, community development, member acquisition and retention and ensuring branch profitability. You will plan, direct, and oversee the administration and coordination of all retail operations activities for your assigned region within the Retail Branch network. This includes establishing and monitoring production goals, branch growth strategies, community relationship building, network development, member service quality standards, team member development, and ensuring the operations of the branches meet OCCU's internal control requirements

The Regional Branch Manager (Central Oregon) will manage at hub branch while developing and growing the OCCU brand in the market. As additional branch locations in the region are opened, they will oversee those locations as well as manage the hub location.

Every day you will:

• Hire, schedule, develop, mentor, coach and assess team members. Oversee disciplinary action with the assistance of Human Resources (HR).
• Maintain a cohesive, highly trained, and motivated staff to meet daily department demand and long-term organizational goals.
• Establish and maintain commitments and professional business relationships with employees, members, vendors, the community, professional organizations, and Credit Union trade organizations.
• Lead branch management in obtaining branch objectives and goals, including deposit objectives, lending objectives, account relationships, transactions, referrals, employee engagement, NPS and profitability
• Engage branch management in the development of strategies that assist in serving the underserved, providing community opportunities for financial wellness, and organically builds branch awareness in markets served
• Develop a highly skilled team of branch managers which are effective in meeting branch and organizational objectives, have strong business development skills, fully understand what is required to manage a profitable and sustainable branch, demonstrate leadership skills required of OCCU leaders and are skilled at employee engagement and development.
• Remain active in the community, including building key external relationships, attending various networking opportunities, developing new strategic partnerships and opportunities, active with the local Chamber of Commerce, serves on local boards and is creative and innovative when other business development strategies are required.
• Leads team members through change management effectively when required.

To thrive in this role, you need:

• A minimum of five years or more in financial services experience and three or more years of successfully managing multiple profitable branch locations.
• Bachelor's degree required and/or demonstrated experience driving measurable business outcomes.
• Experience developing and growing an effective team that actively delivers an enriching member experience.
• Must maintain licensing and relevant updates with the NMLS Safe Act website including address changes, name changes and other relevant personal information changes required by NMLS.
• Stay current on products, procedure, and other pertinent changes. Attend and complete training that enhances one's ability to perform the job.

Qualified candidates for this position will have relevant education and experience necessary to perform the essential functions and meet the minimum performance expectations for this position with or without an accommodation.

OCCU offers additional compensation for bilingual Spanish speaking employees who pass a standardized language test. Those who meet the criteria receive $1.00 per hour.

OCCU is an Equal Opportunity Employer

PI194128248

Are you an independent, self-starting, team player with a positive attitude? Are you passionate about giving back to your community? Do you want to work for a company that we like to think as the happiest place in mortgage and has been voted a Best Place to Work for the last 17 years? Join our family at Homeowners Financial Group and you can take advantage of our great benefits.

Benefits:

• Award-Winning Company Culture
• Employee volunteer opportunities
• Cigna Healthcare Benefits including medical, dental, vision, life, and disability
• Kaiser Permanente Benefits option for eligible California employees
• Ancillary Benefits include: Aflac, MetLaw Legal Plan, United Pet Care
• 401k with discretionary match
• Employee tenure program
• President's Club eligibility for both Sales and Operations staff
• 9 holidays
• Paid Sick Leave (as applicable per state law)

Who We Are: Homeowners Financial Group has over 450 employees in 45 offices across the country and has helped tens of thousands of homeowners realize home ownership. We are not your typical mortgage company: we foster a family environment, we give back to the community through dozens of charities and we love what we do!

Who We Want: We want a Branch Manager who is responsible for managing the day-to-day sales activities of their branch, including the origination of mortgage loans within defined target goals. The Branch Manager will work with Licensed Mortgage Professionals (LMPs) to build volume and customer/client relationships. This position assures excellent quality service is provided to internal and external customers maximizing branch profits. The Branch Manager anticipates and prepares for the growth of the branch, ensuring to actively and effectively recruit, coach, manage, and motivate a high- performance sales team.

Essential Duties :

• Manages three or more LMPs that are not part of their personal sales team
• Recruits and hires branch personnel that have a proven book of self-generated business
• Trains and manages their staff in accordance with HFG and industry standards, including training and mentoring in areas such as product knowledge and sales
• Conducts performance reviews and documents employee files according to HFG policies
• Provides strategic direction, market analysis, and oversight to ensure the branch is maximizing production while maintaining efficient and accurate operations
• Communicates goals on a regular basis to branch personnel
• Conducts weekly and monthly production meetings to establish sales goals and quotas and motivate LMPs to achieve maximum production levels
• Monitors quality of loans originated by LMPs and ensures they are within HFG guidelines
• Responsible for overall customer interaction and interface with all parties involved on each individual loan that is originated from application to closing, including but not limited to: counseling and pre-qualifying potential home buyers; taking complete and accurate applications; obtaining all necessary support documents along with the appropriate rates and lock information; overseeing the loan process by monitoring loan status and ensuring conformance with terms; assisting in collecting additional documents after closing as directed by Corporate or senior management
• Promotes HFG's brand in assigned geography; supports efforts that enhances the Branch
• Establishes, develops, and maintains a strong client referral base by selling HFG's loan products and services to meet the needs of its client base in order to develop new business and/or retain existing business
• Generates new business through contacts with builders, developers, and realtors to expand market share
• Provides regular reporting on branch performance within their assigned market
• Manages expenses for the branch within budget and HFG requirements
• Ensures the branch culture is aligned with HFG's corporate culture, values, and mission
• Responsible for the communication and implementation of Company policies
• Identifies training needs for LMPs in the branch and helps implement the training
• Informs Area Manager or Regional Manager of concerns about direct reports and participates in corrective counseling, if needed
• Responsible for producing personal loan volume at or above target expectations
• Maintains an accurate, up-to-date, working pipeline
• Ensures all functions of the branch are in complete compliance with federal, state, regulatory, and company policy and procedures
• Demonstrates a commitment to professional ethics and adheres to HMDA requirements
• Keeps informed of trends, changes, and developments in the local and national real estate market
• Stays abreast of all origination, processing, appraisal, underwriting and closing requirements for both company and investor guidelines pertaining to both government- insured and privately- insured mortgages
• Participates in HFG internal meetings and required training
• Maintains a professional image and demonstrates an understanding of and follows all HFG Policies and Procedures
• Other duties as assigned

Qualifications :

• High School Diploma or GED equivalent required
• Bachelor's Degree in Business or related field preferred
• Minimum of 3-5 years of recent mortgage loan origination experience for both FHA and conventional loans
• Minimum of 2 years of management/supervisory experience within the mortgage industry preferred
• Active Mortgage Originator License through NMLS required in all states in which loans are originated
• Proven sales ability
• Excellent written and verbal communication skills
• Strong customer service skills to internal and external customers
• Ability to develop positive relationships
• Exceptional organization and time management skills
• Must be able to implement written procedures
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Demonstrates leadership, enthusiasm, and ability to recruit and motivate others
• Independent, self-starting, team player with a positive attitude
• Proficient PC skills to include Excel, Word, and Microsoft Outlook
• Experience utilizing laptop technology for communication purposes including accessing rate, credit and loan status information
• Experience with Encompass/ Optimal Blue/ DU/ LP and other major origination systems preferred
• Ability to read, analyze, and interpret financial data
• Extensive knowledge of mortgage industry, products, lending practices, and regulatory (federal and state) guidelines
• Strong knowledge of mortgage origination process, FNMA, FHA, VA, RD, and SAFE Act guidelines
• Local market knowledge including key competitors, high profile recruits, and potential business opportunities

Working Conditions :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job may require handling objects up to 10 pounds frequently and 20 pounds occasionally. While performing the duties described herein, the employee is regularly required to sit; use hands and fingers to handle or feel in addition to talking and hearing. The employee is frequently required to stand and walk. The noise level in the work environment is usually moderate. Office environment is normally climate controlled.

Homeowners Financial Group is an Equal Opportunity Employer. All employment is decided on the basis of qualifications, merit and business need.

PM20

PI194566125