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Reservations sales supervisor skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical reservations sales supervisor skills. We ranked the top skills for reservations sales supervisors based on the percentage of resumes they appeared on. For example, 54.0% of reservations sales supervisor resumes contained reservations as a skill. Continue reading to find out what skills a reservations sales supervisor needs to be successful in the workplace.

15 reservations sales supervisor skills for your resume and career

1. Reservations

Here's how reservations sales supervisors use reservations:

Communicated with customers to complete hotel reservations.
Promote phone airline reservations and problem resolution.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how reservations sales supervisors use customer service:

Designed, implemented and evaluated staff training and development programs, customer service initiatives and performance measurement criteria
Manage elevated issues involving client disputes in order to provide conflict resolution and superior customer service.

3. Booking

Here's how reservations sales supervisors use booking:

Communicated with third party on-line booking companies to ensure their booking systems properly reflected resort prices and availability.
Position required mandatory thorough knowledge of each unit to assist in booking the units via phone or online.

4. Inbound Calls

Here's how reservations sales supervisors use inbound calls:

Answered inbound calls to assist in any customer needs: returns, retail inquiries, appointment setting, etc.
Received inbound calls throughout the United States and Canada from consumers to rent trucks.

5. Front Desk

Here's how reservations sales supervisors use front desk:

Coordinate with Reservations/Front Desk on promotional rates/dates.
Input sales information into Opera database to create correspondence for Front Desk staff and Accounting staff.

6. Hotel Reservations

Hotel Reservations may be required for clients or high-level management staff members. To make these reservations, the caller must have all necessary information prepared: the client's name, the length of stay, the preferred room (if requested), and any additional amenities that may be requested by the client or guest.

Here's how reservations sales supervisors use hotel reservations:

Agent-in-Charge-Managed six agents booking domestic hotel reservations as well as contacting hotels with incoming guest information, and Customer Service.
Process all hotel reservations including casino, leisure, group and wholesale reservations in a customer-oriented and timely manner.

7. Airline Reservations

Here's how reservations sales supervisors use airline reservations:

Assisted passengers and travel agents over the telephone with domestic airline reservations
Booked and confirmed airline reservations and processed payments.

8. Resorts

A resort is any place designated for recreation and fun. It usually includes hotels, restaurants, pools, sports grounds, and other related activities.

Here's how reservations sales supervisors use resorts:

Support the Resorts by acting as the Liaison between the Sales Team and in-house Sales Team.
Provided upgrades to clients that wanted to enhance their getaways to one of out luscious resorts.

9. Customer Satisfaction

Here's how reservations sales supervisors use customer satisfaction:

Coordinate team members and goods to assure quality customer satisfaction while maintaining constant communication.
Arrange parcel pick up & deliveries for consumers Insures customer satisfaction, with quality professional service

10. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how reservations sales supervisors use credit card:

Operated computerized system and credit card terminal.
Completed transactions with debit/credit cards mostly.

11. Reservation System

A reservation system is a software or computer-based system which is used to keep a record of transactions related to travel, hotel booking, tickets, cab expenses, and others.

Here's how reservations sales supervisors use reservation system:

Input direct phone and Wholesale reservation for customer's into Reservation System.
Provided reservation scheduling and information services through automated reservation system ensuring that the optimal reservation conversions and sales were achieved.

12. Customer Complaints

Here's how reservations sales supervisors use customer complaints:

Implemented problem-solving techniques whenever customer complaints arose.
Assist customer with flight reservation, plan routes itineraries and resolve customer complaints by accommodating flight changes and scheduling.

13. Sales Techniques

Here's how reservations sales supervisors use sales techniques:

Used sales techniques to maximize revenue while locating and interpreting complex information from a number of databases.
Utilized sales techniques to secure instant revenue for Delta and its partners.

14. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how reservations sales supervisors use safety procedures:

Monitored activities to ensureadherence to rules and safety procedures to protect environment and maintain order, and ejects unrulypatrons.
Monitor activities to ensure adherence to rules and safety procedures, or arrange for the removal of unruly patrons.

15. Travel Arrangements

Here's how reservations sales supervisors use travel arrangements:

Answer incoming calls from passengers who want to make travel arrangements.
Checked availability and created leisure travel arrangements including flights, hotels, excursions, and arrival/departure transfers.

What skills help Reservations Sales Supervisors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of reservations sales supervisor skills to add to your resume

The most important skills for a reservations sales supervisor resume and required skills for a reservations sales supervisor to have include:

Reservations
Customer Service
Booking
Inbound Calls
Front Desk
Hotel Reservations
Airline Reservations
Resorts
Customer Satisfaction
Credit Card
Reservation System
Customer Complaints

Sales Techniques
Safety Procedures
Travel Arrangements
New Reservations
Upselling
Guest Complaints
Car Rentals
Disciplinary Actions
Telephone Calls
Call Monitoring
Ticket Sales
Customer Care

Group Sales
PBX
Customer Issues
Customer Problems
VIP
Customer Inquiries
Customer Relations
Direct Reports
Customer Support
Conversion Rates
Customer Feedback

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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