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Residential program manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Dr. Malissa Scheuring Leipold,

Angela Sebby Ph.D.

Below we've compiled a list of the most critical residential program manager skills. We ranked the top skills for residential program managers based on the percentage of resumes they appeared on. For example, 10.2% of residential program manager resumes contained residential program as a skill. Continue reading to find out what skills a residential program manager needs to be successful in the workplace.

15 residential program manager skills for your resume and career

1. Residential Program

Here's how residential program managers use residential program:

Establish and monitor residential programs, train providers, investigate incidents, protect vulnerable individuals, serving adults with developmental disabilities.
Provided administrative oversight for an efficient residential program operation for a locked unit facility of 46 adolescent children with mental illness.

2. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how residential program managers use mental health:

Assist Staff Development Department by facilitating seminars on mental health and Mental Retardation training requirements.
Provide ongoing documented supervision, training and professional development of Mental Health Specialist.

3. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how residential program managers use oversight:

Provided oversight to direct care staff with individual's integration into the community by arranging transportation to recreational and social activities.
Provided financial oversight of the household and client finances; provided 24-hour on-call availability for staff phone consultation and shift coverage.

4. Developmental Disabilities

Here's how residential program managers use developmental disabilities:

Position requires developing staff skills in engagement & assessment pertaining to a population diagnosis with a mental illness and developmental disabilities.
Provided personal assistance, medical attention, emotional support, and personal care to adults with Developmental Disabilities.

5. Autism

Here's how residential program managers use autism:

Worked with adolescent and adults with moderate to severe autism.
Conduct behavioral observations, assessments, crisis intervention and prevention skills on individuals with autism spectrum, behavioral and psychiatric disorders.3.

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7. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how residential program managers use cpr:

Have training in OIS, OIS Level O, CPR, First Aid, Abuse training and Medication Administration.
Certified in CPR, First Aid, Fire Safety and Medication Administration.

8. Intellectual Disabilities

Here's how residential program managers use intellectual disabilities:

Progress is a non profit agency that contracts with the State Department of Intellectual Disabilities Services.
United Cerebral Palsy of Maine Maintain supported living homes in Bangor and Brewer for adults diagnosed with developmental or intellectual disabilities.

9. Crisis Intervention

Here's how residential program managers use crisis intervention:

Trained and educated staff and consumers on crisis intervention and recognition of possible relapses and/or psychiatric decomposition.
Provide Crisis Intervention and Medication Administration as needed to support Residential Staff during training and crisis management.

10. Medication Administration

Here's how residential program managers use medication administration:

Perform various assessments; chart reviews, medication administration observations, mealtime, environmental and other monitoring.
Train and oversee staffing team, medication administration and legal documentation.

11. Residential Facilities

Here's how residential program managers use residential facilities:

Served as an advocate for clients residing in residential facilities for available community resources.
Complete financial, staff, and medical and behavioral program management for two residential facilities serving adults with traumatic brain injury.

12. Mental Illness

Here's how residential program managers use mental illness:

Supervised a 5 Bed 24-hour Residential Home for Developmentally Disabled adults with co-occurring mental illness/behavioral challenges.
Provided individual and group counseling to clients with persistent mental illness and co-occurring disorder.

13. Substance Abuse

Here's how residential program managers use substance abuse:

Facilitated substance abuse groups and assisted with the development of psycho-educational group curriculum.
Manage a staff of over 50 employees in the day to day operations of a 24/7 Substance Abuse Treatment facility.

14. Incident Reports

An Incident Report, in a medical facility such as hospitals and nursing homes, is a type of paperwork filled out immediately after and in the case of an incident of some sort, with the goal of describing the incident and its consequences, as well as the measurements taken after or during the incident, as well as any other information relevant to said incident. Such an incident might be a patient acting out or a patient being injured.

Here's how residential program managers use incident reports:

Review and provide follow-up to all incident reports regarding persons-supported within assigned residential units.
Revise, Finalize Incident Reports and submit to Authorized Representatives.

15. Rehabilitation

Here's how residential program managers use rehabilitation:

Received and maintained Commission on Accreditation of Rehabilitation Facilities (CARF) Accreditation.
Coached, developed and encouraged excellence from a diverse team of 15 Rehabilitation Assistants.

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What skills help Residential Program Managers find jobs?

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What residential program manager skills would you recommend for someone trying to advance their career?

Dr. Malissa Scheuring Leipold

Chair & Associate Professor, Iona College

If a graduate needs to take a gap year, I would recommend that they keep their footing in the education field in some manner. Whether this is training in educational platforms, like Google Classroom or IXL which have become very popular among PK-12 schooling, this will enhance the skills which are now required in most classrooms today since the current climate dictates whether schooling may be in-person one day and remote another. Such classes/workshops are offered through colleges and universities, such as Iona, as well as through professional educator groups, such as Kappa Delta Pi, which is an international honor society in education. Also, every curricular area has professional memberships for teachers, and they consistently offer refresher workshops which keep teachers abreast of the latest in their field. Employers want to know that their teacher candidates and teachers take the initiative to be lifelong learners and model continuous best practice.

What technical skills for a residential program manager stand out to employers?

Angela Sebby Ph.D.

Assistant Professor, Western Carolina University

Business, creative, and organizational skills - I would recommend that upcoming graduates are proficient in Word, Excel (highly used), Powerpoint, Outlook (especially how to send meeting requests and calendar organization), TEAMS, Gantt charts for team management, Mindmapping for creativity, and design software. Additionally, I would recommend that they learn how to properly utilize social media for marketing and PR, not just personal posting. Finally, email etiquette would be essential.

What soft skills should all residential program managers possess?

Todd Terry

Department Chair, Management, Davenport University

Graduates as they prepare to enter the workforce should pay particular attention to their ability to communicate with coworkers. This communication could happen through face-to-face interactions, remote meetings with the aid of technology for example, meeting by computer software, written communication through instant messaging, or emails. Also, part of communicating is being a good listener.
Graduates should have good critical thinking skills. They will need to be adaptive and able to analyze data to make good informed decisions.
In today's work environment, working on teams is a regular function. Therefore, employers are looking for the candidate who can professionally interact with other team members, have a positive attitude and a good work ethic.

Do you want to know more?

List of residential program manager skills to add to your resume

The most important skills for a residential program manager resume and required skills for a residential program manager to have include:

Residential Program
Mental Health
Oversight
Developmental Disabilities
Autism
Social Work
CPR
Intellectual Disabilities
Crisis Intervention
Medication Administration
Residential Facilities
Mental Illness
Substance Abuse
Incident Reports
Rehabilitation
Direct Supervision
ISP

Emergency Situations
Residential Service
Residential Treatment
Staff Development
Medical Appointments
Performance Evaluations
Direct Support Professionals
HIPAA
Independent Living
Data Collection
Group Homes
Staff Schedules
Community Resources
State Regulations
Service Delivery
Discharge Planning
Federal Regulations

Staff Training
Clinical Supervision
Community Integration
Disciplinary Actions
Program Development
Crisis Situations
CARF
ADL
Residential Homes
Petty Cash
Staff Supervision
Group Therapy
DDS
Conflict Resolution
HUD
Supported Living

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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