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Retail service specialist skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical retail service specialist skills. We ranked the top skills for retail service specialists based on the percentage of resumes they appeared on. For example, 26.1% of retail service specialist resumes contained retail sales as a skill. Continue reading to find out what skills a retail service specialist needs to be successful in the workplace.

15 retail service specialist skills for your resume and career

1. Retail Sales

Retail sales are the method to track consumer demand for finished goods by assessing the purchases of durable and non-durable products over a definite period. Data on retail sales is accumulated monthly by the U.S. Bureau of the Census.

Here's how retail service specialists use retail sales:
  • Handled inbound and outbound retail sales and customer service related phone calls, emails, instant messaging and walk in customers.
  • Designated as Retail Sales Specialist due to extensive knowledge of engine components, and automotive parts by make and model.

2. Cross-Selling

Here's how retail service specialists use cross-selling:
  • Assisted customers in finding products, while cross-selling other products.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how retail service specialists use customer service:
  • Demonstrate high skill levels in supervision and management of Customer Service Representatives, general ledger entries and daily balancing efforts.
  • Provide outstanding customer service by meeting or exceeding customer expectations through great responsiveness, timeliness, and accuracy.

4. Inventory Management

Here's how retail service specialists use inventory management:
  • Shift supervisor, trustworthy advice, sales, cashier, deposits, inventory management, regional merchandising team,
  • Inventory management skills Except knowledge in cars and parts.

5. Retail Service

Here's how retail service specialists use retail service:
  • Coordinated and assisted with other store development/retail service projects as needed.
  • Retail service specialist for over a year now, helping customers as they come in getting them the parts they need.

6. Customer Satisfaction

Here's how retail service specialists use customer satisfaction:
  • Trained and implemented processes to improve customer satisfaction.
  • Assist customers in-person and over the phone, review inventory, work closely with businesses to ensure customer satisfaction

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7. Inbound Calls

Here's how retail service specialists use inbound calls:
  • Communicated via inbound calls to customers to provide guidance Investigated escalated claims, authorization and eligibility issues and provided resolutions.
  • Assisted customers through inbound calls regarding product troubleshooting, billing inquiries and effectively sold additional parts and accessories.

8. Cataloging

Here's how retail service specialists use cataloging:
  • Utilize computer cataloging systems to locate parts and check availability.
  • Store inventories and cataloging of auto parts.

9. Store Appearance

Here's how retail service specialists use store appearance:
  • Make planograms and keep store appearance good.
  • Maintain store appearance and complete day-to-day paperwork as directed.

10. Strong Customer Service

Here's how retail service specialists use strong customer service:
  • Assisted register personnel as required and ensured strong customer service standards were maintained in accordance with company policy.
  • Provided strong customer service to wholesale business customers.

11. RSS

Here's how retail service specialists use rss:
  • Provide appropriate Sales/ Retention coaching to RSS's that will allow them to handle future customer interactions autonomously.
  • Total of 50 RSS Reps through the United States.

12. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how retail service specialists use pos:
  • Operated POS cash register/Electronic parts catalog.
  • Build and maintain POS displays that further promote seasonal brand strategy.

13. Store Management

Here's how retail service specialists use store management:
  • Communicate with store management and associates effectively to determine product placement.
  • Coordinated with store management to properly reset product placement of aisle during remodels and renovations of store.

14. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how retail service specialists use product knowledge:
  • Assess and meet customer merchandise and service needs by sharing product knowledge, answering questions and directing customers to merchandise.
  • Help resolve customer problems and make suggestions using product knowledge to turn returns into exchanges.

15. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how retail service specialists use bank deposits:
  • Count cash drawers, preform bank deposits, teach new team members, encourage new team members to do their best.
  • Entered bank deposits in computer and locked funds from day in safe.
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List of retail service specialist skills to add to your resume

Retail service specialist skills

The most important skills for a retail service specialist resume and required skills for a retail service specialist to have include:

  • Retail Sales
  • Cross-Selling
  • Customer Service
  • Inventory Management
  • Retail Service
  • Customer Satisfaction
  • Inbound Calls
  • Cataloging
  • Store Appearance
  • Strong Customer Service
  • RSS
  • POS
  • Store Management
  • Product Knowledge
  • Bank Deposits
  • Customer Complaints
  • Depot
  • Customer Inquiries
  • Sales Floor
  • Inventory Control
  • Cycle Counts
  • ATM
  • Store Operations
  • Cash Drawers
  • Computer System
  • Retail Store
  • Management
  • Professional Assistance
  • Customer Relations
  • Customer Orders
  • Sales Associates
  • Customer Issues
  • Store Inventory
  • Inventory Counts
  • Charge Slips
  • Brake Lathe

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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