The Chief Operations Officer (COO) is a key member of the Senior Management Team responsible for planning, organizing, and controlling all day-to-day operational activities of the bank. This role requires a proven leader at the intersection of customer experience, technology, and industry transformation. The COO will provide strategic leadership to ensure operational effectiveness, sustainability, and efficiency across both traditional banking functions and our fintech partnerships, ensuring all operations operate in a safe, sound, and compliant manner.
Primary Duties and Responsibilities:
Strategic Planning: Collaborate with the CEO and Senior Management Team to translate the bank's vision and strategy into actionable operational plans, with a specific focus on Making Business Banking Easy and integrating Fintech initiatives into the core business model.
Operations Management: Oversee and optimize all core banking operations, including deposit and loan operations, payment processing (ACH, wire), and general ledger reconciliations.
Fintech & BaaS Partnerships Oversight: Manage the operational aspects of the bank's BaaS partnership(s). This includes vendor underwriting, SLA negotiation, and ensuring operational controls are effective for all partner programs.
Regulatory Compliance & Risk Management: Manage the existing compliance teams to ensure strict adherence to all local and federal banking laws and regulations (BSA/AML, OFAC, etc.) across all operations and third-party vendor relationships.
Technology & Innovation: Oversee the integration and implementation of new technologies, ensuring existing processes align with strategic digital goals. This includes leveraging technology to automate processes and improve productivity.
Process Improvement: Analyze internal operations and identify opportunities for improvement, driving end-to-end solutions that enhance operational efficiency and the customer experience.
Financial Oversight: Work closely with the CFO to manage operational budgets, monitor performance against targets, and contribute to financial reporting to ensure strong financial health.
Team Leadership: Provide visionary and strategic leadership to the Operations, Fintech, and Compliance teams, fostering a culture of accountability, collaboration, and continuous improvement. Manage and mentor staff, including hiring, training, and performance evaluations.
Professional Development: Actively invests in professional growth and external networks, maintaining relevant industry relationships, peer forums, and leadership development opportunities to stay current on best practices and bring forward-thinking ideas back to the organization.
Committee Assignments:
Member of the IT Steering Committee
Member of Asset Liability Committee
Member of the Compliance Committee
Chair of the Fintech Committee
Minimum Qualifications:
Education:
Bachelor's degree in Business Administration, Finance, or a related field. An MBA or a related Master's degree is preferred.
Experience:
5+ years of progressive experience in senior management within community banking operations is required.
Demonstrated experience managing fintech partnerships is a significant advantage.
Proven track record of managing operational scale, strategic transformations, and leading large, cross-functional teams.
Skills:
Exceptional strategic thinking, operational management, and problem-solving skills.
Deep understanding of community bank compliance requirements and risk management principles.
Strong technical skills, with knowledge of banking applications, data analysis, and project management software.
Excellent written and verbal communication skills, with the ability to effectively present information to the Board of Directors, staff, and external partners.
Key Attributes for Success:
Strategic thinker with a strong hands-on execution capability.
High ethical standards, personal integrity, and commitment to operational excellence.
Ability to foster positive internal and external relationships, including strong board relations.
Deep understanding of the banking industry's regulatory environment and operational risk dynamics.
A leadership style that inspires trust, promotes cross-functional collaboration, and aligns with RiverBank's mission and values.
Why RiverBank?
We're a purpose-driven bank that values Collaboration, Kindness, Motivation, Innovation, and Productivity. You'll step into a high-impact role with visibility, influence, and the opportunity to shape the financial future of a growing, values-led institution.
More to Know:
RiverBank has consistently been named one of the Best Places to Work in the Inland Northwest since 2020.
Vacation (4 Weeks), Sick Leave (12 days a year), Volunteer Time off (24 hours) & All Bank Holidays (at least 40+ paid days off a year total that increase with tenure)
90% Employer Paid Medical & 100% Employer Paid Vision, Dental, & Long-Term Disability Insurance for every Team Member
An HRA where an employee only pays $600 towards their medical deductible and the company reimburses any other deductible costs ($4,900+ value)
Employer-paid Life Insurance (two times your annual earnings)
Employer Paid Employee Assistance Program
4% company 401k match on contributions after 3 months
Paid Parental Leave
Discounted Rates on Pet, Home, & Auto Insurance
Is this role not an exact fit? Feel free to check out the rest of our opportunities @ BambooHR!
Go here to see an overview of the hiring process of RiverBank, how you can best prepare, and give us your thoughts on this posting!
RiverBank
is an equal opportunity employer, committed to hiring a diverse workforce and preserving inclusive hiring practices.
RiverBank
, Inc. does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
$135k-180k yearly est. 17d ago
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Commercial Banker
Riverbank 4.2
Riverbank job in Spokane, WA
The Commercial Banker builds, manages, and grows a portfolio of commercial relationships by serving as a trusted financial advisor to local business owners. This role blends business development, credit structuring, and portfolio management to deliver locally approved, relationship-driven solutions that support client growth, stability, and long-term success.
More than a lender, the Commercial Banker is responsible for developing full-service banking relationships that include deposits, credit facilities, treasury and merchant services, and concierge branch support. This role requires a strong understanding of RiverBank's full suite of products and the ability to identify, recommend, and coordinate solutions across teams while maintaining strong asset quality, delivering an exceptional client experience, and representing RiverBank in the community and upholding the bank's core values.
Primary Duties and Responsibilities:
Relationship Management & Business Development
Build and expand commercial relationships through intentional outreach, referrals, and active engagement with local business owners and community partners.
Serve as the primary relationship owner for commercial clients, maintaining regular contact and delivering responsive, high-touch service.
Assess clients' needs holistically and recommend solutions that may include credit facilities, deposit accounts, treasury and merchant services, and concierge banking solutions.
Own the client onboarding experience, coordinating credit, deposits, treasury services, and internal partners to ensure smooth execution, strong early relationships, and long-term client success.
Represent RiverBank at community, networking, and business development events to strengthen brand presence and generate new opportunities.
Apply sound judgment and creativity to deliver flexible, locally approved solutions aligned with client needs and bank policy.
Maintain work hours aligned with business-owner schedules, including early mornings, evenings, or occasional weekends as needed.
Credit Analysis & Deal Structuring
Collect and evaluate financial, operational, and collateral information for new credit relationships.
Analyze financial statements, cash flow, and global debt service capacity to assess risk and repayment ability.
Structure credit facilities in compliance with bank policy, regulatory guidance, and prudent risk standards.
Deliver high-quality credit presentations that demonstrate sound analysis, thoughtful structuring, and alignment with bank policy and risk standards.
Communicate credit decisions, terms, and conditions clearly and professionally to clients.
Portfolio & Risk Management
Manage commercial loan portfolio to maintain strong asset quality and policy compliance.
Monitor financial performance, covenant compliance, and collateral requirements on an ongoing basis.
Partner with Credit and Loan Operations to ensure accurate documentation, booking, and servicing of loans.
Identify emerging risks early and collaborate with clients and internal teams to address issues proactively.
Team & Culture
Report directly to the Commercial Team Lead and collaborate closely with Credit, Operations, and Treasury Management teams.
Uphold and model RiverBank's core values: Kind, Innovative, Motivated, Productive, and Collaborative.
Minimum Qualifications:
Bachelor's degree in Business, Finance, Accounting, or a related field; or equivalent professional experience.
Minimum of five (5) years of experience in commercial banking, commercial lending, or credit.
Knowledge, Skills, and Abilities
Demonstrated strength in commercial credit analysis and underwriting.
Working knowledge of commercial loan structures, collateral types, and guarantor support.
Strong interpersonal, written, verbal, and presentation skills.
Ability to manage multiple priorities while maintaining attention to detail and follow-through.
High level of professionalism, judgment, and integrity.
Commitment to relationship-based, community-focused banking.
Ability to exercise independent judgment while collaborating effectively across teams.
What Success Looks Like in Year One:
Year one quantitative performance goals will include 30-60-90 day ramp for onboarding. Annual goals will be established with Banker and Team Lead to align with RiverBank's strategic growth goals.
Year one qualitative goals are as follows:
Establish a strong, visible presence in the local business community and develop a consistent pipeline of new commercial opportunities.
Build a portfolio of well-structured, relationship-driven commercial clients that reflects RiverBank's focus on full-service banking relationships, including meaningful deposit balances.
Develop trusted advisor relationships with clients, evidenced by repeat business, referrals, and expanded use of RiverBank products and services.
Maintain a well-managed portfolio with strong asset quality, timely financial reporting, and proactive risk identification.
Collaborate effectively with Credit, Loan Operations, Treasury Management, and branch teams to ensure smooth onboarding and exceptional client experience.
Starting Pay Range: $101,636 - $127,046 plus production-based incentive up to 50% of annual salary
Why RiverBank?
We're a purpose-driven bank that values Collaboration, Kindness, Motivation, Innovation, and Productivity. You'll step into a high-impact role with visibility, influence, and the opportunity to shape the financial future of a growing, values-led institution.
More to Know:
RiverBank has consistently been named one of the Best Places to Work in the Inland Northwest since 2020.
Vacation (3 Weeks), Sick Leave (12 days a year), Volunteer Time off (24 hours) & All Bank Holidays (at least 40+ paid days off a year total that increase with tenure)
90% Employer Paid Medical & 100% Employer Paid Vision, Dental, & Long-Term Disability Insurance for every Team Member
An HRA where an employee only pays $600 towards their medical deductible and the company reimburses any other deductible costs ($4,900+ value)
Employer-paid Life Insurance (two times your annual earnings)
Employer Paid Employee Assistance Program
4% company 401k match on contributions after 3 months
Paid Parental Leave
Discounted Rates on Pet, Home, & Auto Insurance
RiverBank
is an equal opportunity employer, committed to hiring a diverse workforce and preserving inclusive hiring practices.
RiverBank
, Inc. does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
$101.6k-127k yearly 18d ago
Chief Operations Officer
Riverbank 4.2
Riverbank job in Spokane, WA
The Chief Operations Officer (COO) is a key member of the Senior Management Team responsible for planning, organizing, and controlling all day-to-day operational activities of the bank. This role requires a proven leader at the intersection of customer experience, technology, and industry transformation. The COO will provide strategic leadership to ensure operational effectiveness, sustainability, and efficiency across both traditional banking functions and our fintech partnerships, ensuring all operations operate in a safe, sound, and compliant manner.
Primary Duties and Responsibilities:
Strategic Planning: Collaborate with the CEO and Senior Management Team to translate the bank's vision and strategy into actionable operational plans, with a specific focus on Making Business Banking Easy and integrating Fintech initiatives into the core business model.
Operations Management: Oversee and optimize all core banking operations, including deposit and loan operations, payment processing (ACH, wire), and general ledger reconciliations.
Fintech & BaaS Partnerships Oversight: Manage the operational aspects of the bank's BaaS partnership(s). This includes vendor underwriting, SLA negotiation, and ensuring operational controls are effective for all partner programs.
Regulatory Compliance & Risk Management: Manage the existing compliance teams to ensure strict adherence to all local and federal banking laws and regulations (BSA/AML, OFAC, etc.) across all operations and third-party vendor relationships.
Technology & Innovation: Oversee the integration and implementation of new technologies, ensuring existing processes align with strategic digital goals. This includes leveraging technology to automate processes and improve productivity.
Process Improvement: Analyze internal operations and identify opportunities for improvement, driving end-to-end solutions that enhance operational efficiency and the customer experience.
Financial Oversight: Work closely with the CFO to manage operational budgets, monitor performance against targets, and contribute to financial reporting to ensure strong financial health.
Team Leadership: Provide visionary and strategic leadership to the Operations, Fintech, and Compliance teams, fostering a culture of accountability, collaboration, and continuous improvement. Manage and mentor staff, including hiring, training, and performance evaluations.
Professional Development: Actively invests in professional growth and external networks, maintaining relevant industry relationships, peer forums, and leadership development opportunities to stay current on best practices and bring forward-thinking ideas back to the organization.
Committee Assignments:
Member of the IT Steering Committee
Member of Asset Liability Committee
Member of the Compliance Committee
Chair of the Fintech Committee
Minimum Qualifications:
Education:
Bachelors degree in Business Administration, Finance, or a related field. An MBA or a related Masters degree is preferred.
Experience:
5+ years of progressive experience in senior management within community banking operations is required.
Demonstrated experience managing fintech partnerships is a significant advantage.
Proven track record of managing operational scale, strategic transformations, and leading large, cross-functional teams.
Skills:
Exceptional strategic thinking, operational management, and problem-solving skills.
Deep understanding of community bank compliance requirements and risk management principles.
Strong technical skills, with knowledge of banking applications, data analysis, and project management software.
Excellent written and verbal communication skills, with the ability to effectively present information to the Board of Directors, staff, and external partners.
Key Attributes for Success:
Strategic thinker with a strong hands-on execution capability.
High ethical standards, personal integrity, and commitment to operational excellence.
Ability to foster positive internal and external relationships, including strong board relations.
Deep understanding of the banking industrys regulatory environment and operational risk dynamics.
A leadership style that inspires trust, promotes cross-functional collaboration, and aligns with RiverBanks mission and values.
Why RiverBank?
Were a purpose-driven bank that values Collaboration, Kindness, Motivation, Innovation, and Productivity. Youll step into a high-impact role with visibility, influence, and the opportunity to shape the financial future of a growing, values-led institution.
More to Know:
RiverBank has consistently been named one of the Best Places to Work in the Inland Northwest since 2020.
Vacation (4 Weeks), Sick Leave (12 days a year), Volunteer Time off (24 hours) & All Bank Holidays (at least 40+ paid days off a year total that increase with tenure)
90% Employer Paid Medical & 100% Employer Paid Vision, Dental, & Long-Term Disability Insurance for every Team Member
AnHRA where an employee only pays $600 towards their medical deductible and the company reimburses any other deductible costs ($4,900+ value)
Employer-paid Life Insurance(two times your annual earnings)
Employer PaidEmployee Assistance Program
4% company 401k matchon contributionsafter 3months
Paid Parental Leave
Discounted Rates on Pet, Home, & Auto Insurance
Is this role not an exact fit? Feel free to check out the rest of our opportunities@BambooHR!
Go hereto see an overview of the hiring process of RiverBank, how you can best prepare, and give us your thoughts on this posting!
RiverBank
is an equal opportunity employer, committed to hiring a diverse workforce and preserving inclusive hiring practices.
RiverBank
, Inc. does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
$135k-180k yearly est. 18d ago
Commercial Banker
Riverbank 4.2
Riverbank job in Spokane, WA
Job DescriptionSalary: $101,636 - $127,046 plus production-based incentive up to 50% of annual salary
The Commercial Banker builds, manages, and grows a portfolio of commercial relationships by serving as a trusted financial advisor to local business owners. This role blends business development, credit structuring, and portfolio management to deliver locally approved, relationship-driven solutions that support client growth, stability, and long-term success.
More than a lender, the Commercial Banker is responsible for developing full-service banking relationships that include deposits, credit facilities, treasury and merchant services, and concierge branch support. This role requires a strong understanding of RiverBanks full suite of products and the ability to identify, recommend, and coordinate solutions across teams while maintaining strong asset quality, delivering an exceptional client experience, and representing RiverBank in the community and upholding the banks core values.
Primary Duties and Responsibilities:
Relationship Management & Business Development
Build and expand commercial relationships through intentional outreach, referrals, and active engagement with local business owners and community partners.
Serve as the primary relationship owner for commercial clients, maintaining regular contact and delivering responsive, high-touch service.
Assess clients needs holistically and recommend solutions that may include credit facilities, deposit accounts, treasury and merchant services, and concierge banking solutions.
Own the client onboarding experience, coordinating credit, deposits, treasury services, and internal partners to ensure smooth execution, strong early relationships, and long-term client success.
Represent RiverBank at community, networking, and business development events to strengthen brand presence and generate new opportunities.
Apply sound judgment and creativity to deliver flexible, locally approved solutions aligned with client needs and bank policy.
Maintain work hours aligned with business-owner schedules, including early mornings, evenings, or occasional weekends as needed.
Credit Analysis & Deal Structuring
Collect and evaluate financial, operational, and collateral information for new credit relationships.
Analyze financial statements, cash flow, and global debt service capacity to assess risk and repayment ability.
Structure credit facilities in compliance with bank policy, regulatory guidance, and prudent risk standards.
Deliver high-quality credit presentations that demonstrate sound analysis, thoughtful structuring, and alignment with bank policy and risk standards.
Communicate credit decisions, terms, and conditions clearly and professionally to clients.
Portfolio & Risk Management
Manage commercial loan portfolio to maintain strong asset quality and policy compliance.
Monitor financial performance, covenant compliance, and collateral requirements on an ongoing basis.
Partner with Credit and Loan Operations to ensure accurate documentation, booking, and servicing of loans.
Identify emerging risks early and collaborate with clients and internal teams to address issues proactively.
Team & Culture
Report directly to the Commercial Team Lead and collaborate closely with Credit, Operations, and Treasury Management teams.
Uphold and model RiverBanks core values: Kind, Innovative, Motivated, Productive, and Collaborative.
Minimum Qualifications:
Bachelors degree in Business, Finance, Accounting, or a related field; or equivalent professional experience.
Minimum of five (5) years of experience in commercial banking, commercial lending, or credit.
Knowledge, Skills, and Abilities
Demonstrated strength in commercial credit analysis and underwriting.
Working knowledge of commercial loan structures, collateral types, and guarantor support.
Strong interpersonal, written, verbal, and presentation skills.
Ability to manage multiple priorities while maintaining attention to detail and follow-through.
High level of professionalism, judgment, and integrity.
Commitment to relationship-based, community-focused banking.
Ability to exercise independent judgment while collaborating effectively across teams.
What Success Looks Like in Year One:
Year one quantitative performance goals will include 30-60-90 day ramp for onboarding. Annual goals will be established with Banker and Team Lead to align with RiverBanks strategic growth goals.
Year one qualitative goals are as follows:
Establish a strong, visible presence in the local business community and develop a consistent pipeline of new commercial opportunities.
Build a portfolio of well-structured, relationship-driven commercial clients that reflects RiverBanks focus on full-service banking relationships, including meaningful deposit balances.
Develop trusted advisor relationships with clients, evidenced by repeat business, referrals, and expanded use of RiverBank products and services.
Maintain a well-managed portfolio with strong asset quality, timely financial reporting, and proactive risk identification.
Collaborate effectively with Credit, Loan Operations, Treasury Management, and branch teams to ensure smooth onboarding and exceptional client experience.
Starting Pay Range:$101,636 - $127,046 plus production-based incentive up to 50% of annual salary
Why RiverBank?
Were a purpose-driven bank that values Collaboration, Kindness, Motivation, Innovation, and Productivity. Youll step into a high-impact role with visibility, influence, and the opportunity to shape the financial future of a growing, values-led institution.
More to Know:
RiverBank has consistently been named one of the Best Places to Work in the Inland Northwest since 2020.
Vacation (3 Weeks), Sick Leave (12 days a year), Volunteer Time off (24 hours) & All Bank Holidays (at least 40+ paid days off a year total that increase with tenure)
90% Employer Paid Medical & 100% Employer Paid Vision, Dental, & Long-Term Disability Insurance for every Team Member
AnHRA where an employee only pays $600 towards their medical deductible and the company reimburses any other deductible costs ($4,900+ value)
Employer-paid Life Insurance(two times your annual earnings)
Employer PaidEmployee Assistance Program
4% company 401k matchon contributionsafter 3months
Paid Parental Leave
Discounted Rates on Pet, Home, & Auto Insurance
RiverBank
is an equal opportunity employer, committed to hiring a diverse workforce and preserving inclusive hiring practices.
RiverBank
, Inc. does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.