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Route specialist skills for your resume and career

Updated January 8, 2025
2 min read
Below we've compiled a list of the most critical route specialist skills. We ranked the top skills for route specialists based on the percentage of resumes they appeared on. For example, 46.9% of route specialist resumes contained cdl as a skill. Continue reading to find out what skills a route specialist needs to be successful in the workplace.

15 route specialist skills for your resume and career

1. CDL

Here's how route specialists use cdl:
  • Delivered to areas covering Western and Central New York utilizing a box truck or A flatbed truck Non CDL.
  • Design & Implementation of CDL, Integration of Physical tape libraries.

2. Service Delivery

Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.

Here's how route specialists use service delivery:
  • Dispatched full service delivery routes for the second largest sale center in the Southeast Business Unit.
  • Assisted technicians, as necessary, to expedite service delivery.

3. GPS

GPS stands from Global Positioning System. It is a navigation system comprising of satellites that helps in determining the location, velocity, and synchronize time data for different modes of travel like air, sea, or land.

Here's how route specialists use gps:
  • Chart out appropriate route for delivery on the map or GPS.
  • Determined shortest routes based on GPS navigation and delivery list.

4. System Tools

Here's how route specialists use system tools:
  • Conduct assessment to route solution efficiency through the use of system tools and determine impacts to the business and customers.
  • Use system tools to evaluate route solution efficiency and predict impacts to the business and customers.

5. NPS

Here's how route specialists use nps:
  • Created routes for technicians utilizing multiple software programs including Services Manager, Service Integration and NPS.
  • Monitor out NPS system where we communicate with techs and third party vendors.

6. Customer Issues

Here's how route specialists use customer issues:
  • Resolve customer issues within established guidelines and partner with customers to identify satisfactory solutions.
  • Responded to escalated customer issues.

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7. Customer Satisfaction

Here's how route specialists use customer satisfaction:
  • Resolved service order discrepancies Created effective relationships with technicians and technical managers resulting in higher technician productivity and increased customer satisfaction.
  • Provide knowledgeable courteous customer service decreasing repair time and increasing customer satisfaction building future business opportunities.

8. Service Calls

Here's how route specialists use service calls:
  • Adhered to company procedures and parameters by completing service calls, objectives and solutions in a timely and efficient manner.
  • Assigned service calls to technicians according to level of expertise, technical concentration and geographic region.

9. Bus Route

Here's how route specialists use bus route:
  • Achieved OTP goals by planning bus routes and schedules using Dispatch Timetable Software.
  • Assign Students to their Bus Routes.

10. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how route specialists use telephone calls:
  • Received telephone calls from customers, technicians and transmit messages to mobile units for action.
  • Make routine adjustments through telephone calls and inter-departmental memos to perform follow-ups assessing the quantity and quality of services provided.

11. Customer Accounts

Here's how route specialists use customer accounts:
  • Interacted on a daily basis with current and new customer accounts to help promote growth throughout the company.
  • Researched customer accounts for case notes, special routing information, and time requirements.

12. GIS

A geographic information system (GIS) is a tool for capturing, storing, manipulating, analyzing, managing and presenting various forms of geographic data.

Here's how route specialists use gis:
  • Created balanced and efficient solid waste collection routes for several municipalities using RouteMart and GIS.
  • Input GIS data for mapping software for legal size truck traffic regulations.

13. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how route specialists use outbound calls:
  • Make outbound calls to Sears service and repair customers to maintain satisfaction.
  • Placed high volume of outbound calls to ensure customer service.

14. Customer Relations

Here's how route specialists use customer relations:
  • Developed customer relationships and analyzed business needs to provide timely, responsive service while maximizing efficiency.
  • Trained new hires by successfully communicating the fundamentals of quality customer relations and route management.

15. Inbound Calls

Here's how route specialists use inbound calls:
  • Assisted with inbound calls by providing quality service along with effective team management to meet daily service goals.
  • Answered inbound calls from technicians, managers & customer service representatives.
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List of route specialist skills to add to your resume

Route specialist skills

The most important skills for a route specialist resume and required skills for a route specialist to have include:

  • CDL
  • Service Delivery
  • GPS
  • System Tools
  • NPS
  • Customer Issues
  • Customer Satisfaction
  • Service Calls
  • Bus Route
  • Telephone Calls
  • Customer Accounts
  • GIS
  • Outbound Calls
  • Customer Relations
  • Inbound Calls
  • Dynamic Routing
  • AS400
  • Inventory Control
  • Delivery Route
  • Conference Calls

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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