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Sales and installation manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Adry S. Clark Ph.D.,

Andrea Dixon Ph.D.

Below we've compiled a list of the most critical sales and installation manager skills. We ranked the top skills for sales and installation managers based on the percentage of resumes they appeared on. For example, 17.8% of sales and installation manager resumes contained sales floor as a skill. Continue reading to find out what skills a sales and installation manager needs to be successful in the workplace.

15 sales and installation manager skills for your resume and career

1. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how sales and installation managers use sales floor:

Managed inventory and responsible for sales floor merchandising & recovery.
Led the sales floor towards accomplishing team goals such as finishing No.

2. Project Management

Here's how sales and installation managers use project management:

Project management of customer orders from negotiation to completion.
Worked with store management to resolve project management issues with internal store team members, contract installers and vendors.

3. Plumbing

Here's how sales and installation managers use plumbing:

LIST OF PROJECTS: Installs of carpet, fences, doors, windows, plumbing fixtures, etc.
Performed metal fabrication and refurbishing, fresh and waste water plumbing installations/repairs, masonry including concrete, block and brick work.

4. Store Sales

Here's how sales and installation managers use store sales:

Netted highest store sales for several months, and netted highest store service sales most months.
Increased Store sales by 50% and soon to be transferred to the Davenport store to increase their sales.

5. Inventory Control

Here's how sales and installation managers use inventory control:

Maintained inventory control, mentored sales and management associates from company stores.
Write and negotiate proposals * Install, service and monitoring contacts of national accounts * Manage equipment purchases/inventory control.

6. OSHA

Here's how sales and installation managers use osha:

Manage and Prepare Contracts for Customers Resolve customer complaints regarding sales and service OSHA / Safety Training for all employees
Make sales and keep inventory Maintain the shop and grounds Skills/and certi cations: AED, First Aid, OSHA certi ed

7. Installation Services

Here's how sales and installation managers use installation services:

Managed the sales staff and provided basic/advanced installation services to customers.
Managed overall operations and technical support of all installation services.

8. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how sales and installation managers use product knowledge:

Coordinated and conducted in-house training to update team members about product knowledge and customer relationship management skills and services.
Scheduled and attended at least 10-15Shared product knowledge with customers while making personal recommendations.

9. General Contractors

A general contractor is a person who has the job of overseeing a construction project after a contract has been signed between the property owner and the contractor. A general contractor is also called a direct contractor and provides all of the labor, material, equipment like tools, and transport. Most of the time, a general contractor also hires multiple subcontractors to do all or different parts of the construction work.

Here's how sales and installation managers use general contractors:

Cultivate relationships with builders, general contractors, architects, designers, retailers, and end users.
Pull material and coordinate with general contractors who provide Install services and project work.

10. Customer Satisfaction

Here's how sales and installation managers use customer satisfaction:

Negotiated with customers to resolve complaints after inspecting installations for reasonableness or damage during installation, increasing customer satisfaction.
Increased overall customer satisfaction by resolving issues in a timely and efficient manner.

11. Install Sales

Here's how sales and installation managers use install sales:

Maintained and exceeded install sales budget and performed job site inspections to ensure the customer is satisfied with their installation.
Trained and developed new install sales managers throughout market stores at request of Area Installation Manager.

12. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how sales and installation managers use payroll:

Monitored department controllable expenses such as hourly/overtime payroll
Manage employees, Sales, install stereo systems, do employee payroll, order product from distributors and dealers.

13. Inventory Management

Here's how sales and installation managers use inventory management:

Return Authorization / Inventory Management.
Inventory management and demand forecasting, including receiving, control and shipping.

14. Customer Complaints

Here's how sales and installation managers use customer complaints:

Managed installation schedules, monitored team productivity, handled all customer complaints, provided support to installation team.
Take care of any customer complaints and any issues involved with customer from installation.

15. Installation Projects

Here's how sales and installation managers use installation projects:

Coordinated Installation projects and managed Installation crews.
Coordinated installation projects with contractors.

What skills help Sales And Installation Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on sales and installation manager resumes?

Adry S. Clark Ph.D.

Director, Western Oregon University

The skills that stand out on resumes fall into two categories: 1) Skills required to do the job and 2) Skills almost all employers look for. The most important aspect of resumes is to make sure it reflects exactly what the employer needs. Study the job description, identify key skills, and have them reflected on your resume. Think about transferrable skills, not the specific roles you've had.

Most employers look for skills such as communication (written/oral), flexibility, proactivity, problem-solving, project management, and technical. Make sure to cultivate those skills in whatever role you have, and have examples that demonstrate those skills.

What soft skills should all sales and installation managers possess?

Andrea Dixon Ph.D.

Executive Director, Center for Professional Selling, Frank and Floy Smith Holloway Endowed Professorship in Marketing, President, University Sales Center Alliance 2019-2021, Baylor University

Since sales professionals have a lot of information available to them today via customer relationship management (CRM) systems, the sales manager's "supervisory" role is less important (especially for experienced sellers). Consequently, the sales manager needs to be more of a coach and enabler of high performance. Having confidence balanced with humility allows the sales manager to engage more effectively with their salespeople.
One of the critical soft skills for sales managers going forward will be the ability to connect members of the sales team to others in the organization - in other words, the sales manager of the future needs to have strong skills in network building for others. Sellers have access to data which helps them build success.
They also need access to the right people to turn to when they need specific expertise or assistance.

What hard/technical skills are most important for sales and installation managers?

Andrea Dixon Ph.D.

Executive Director, Center for Professional Selling, Frank and Floy Smith Holloway Endowed Professorship in Marketing, President, University Sales Center Alliance 2019-2021, Baylor University

One of the growing technical skill requirements for sales managers is in the area of data analytics. Our performance and customer systems provide a myriad of data, and the role of the sales manager is to be a sense-maker of that mound of data. What are the implications for changes in strategy or behavior evident in last quarter's activity? How can the sales manager help a specific seller "see" where the data suggest new approaches?

What sales and installation manager skills would you recommend for someone trying to advance their career?

Kerri Orders

Assistant Professor of Business, Aquinas College

In terms of a gap year, I recommend that international business students acquire tangible skills, relevant experience and/or certifications which will enhance their success in their desired area of interest. For example, a gap year could consist of gaining technical or digital training overseas, which would also further the students' cultural intelligence and language proficiency. These types of enriching gap year experiences will assist students to distinguish themselves in a highly competitive market. Furthermore, students should focus on broadening and maintaining their global network during a gap year in order to be ready for the job market once the gap year is concluded.

What type of skills will young sales and installation managers need?

Michael Mikitka

Executive Vice President, MHI – Material Handling Industry

Courses and internships are essential. While the required depth of knowledge may vary from one position to another, employers are generally looking for candidates with strong "people-related" skills, those who are willing to continue to learn, and those with the ability to be flexible and adapt.

By "people-related" skills, I mean the abilities associated with effective communication (listen and express ideas and direction) and the skills related to working independently and a team.

As for the interest to continually learn... from a technology, data, and equipment perspective, today's supply chain looks very different than it did 10-years ago. The willingness and ability to continually learn are essential for anyone in a leadership role.

As for flexibility and adapting...supply chain/logistics is as much about responding to disruption and demand as it is planning for it. There is a predictable demand (i.e., seasonal...everyone knows when back-to-school shopping begins). Then there is the unpredictable demand (i.e., power-outages, wildfires, pandemic) that impact market and the ability to operate. Candidates that express flexibility and problem-solving skills will be much sought-after.

Do you want to know more?

List of sales and installation manager skills to add to your resume

The most important skills for a sales and installation manager resume and required skills for a sales and installation manager to have include:

Sales Floor
Project Management
Plumbing
Store Sales
Inventory Control
OSHA
Installation Services
Product Knowledge
General Contractors
Customer Satisfaction
Install Sales
Payroll
Inventory Management

Customer Complaints
Installation Projects
Sales Associates
HVAC
Order Management System
Security Systems
CCTV
Sales Performance
Sales Strategies
Sales Presentations
Installation Process
RAN
Sales Reports

Customer Issues
Sales Process
Service Calls
Sales Budget
Cycle Counts
Performance Evaluations
Loss Prevention
Customer Relations
Retail Sales
Electronic Equipment
Customer Expectations
Sales Projects
Alarm Systems

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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