Sales special agent job description

Toshiba America Business Solutions, a leader in digital technology, is seeking an Order Support Specialist to support our Lousiville, KY office. . Our people bring innovative, real-world solutions for our client's print management needs; we help cut costs, secure documents and reduce the environmental footprint. We are a growing, dynamic organization that has a need for someone to contribute their professional best.

Responsible for the review, audit, and administration of sales orders including the review of bids, sales contract conditions, and terms for accuracy to ensure sustained profitability. Support the Sales Team in the achievement of key performance indicators/metrics thru the implementation of tools, processes, policies, and initiatives that ensure the accuracy of sales order documentation
Responsibilities:


Ensure all necessary paperwork is included in sales orders. Review and audit sales contracts for accuracy, profitability, and compliance, which includes coordinating pricing requests to the sales team. Work with Sales Team to resolve problems with sales orders to ensure effective and efficient processing. May be required to research order components and available sales promos that could impact the order. Ensure all sales orders are accurate and complete per standard policies and procedures. Ensure records are updated accordingly in all designated systems. Act as the main point of contact for major accounts and special contracts as well as resolving lease-related issues. Collaborate and work closely with Contracts, Sales, and Corp Leasing to maintain profitable deals. Identify problematic areas and may make recommendations for correction. Work in conjunction with the sales team, contracts, and Corp Leasing to review lease rates and non-standard document analysis to ensure profitability targets are met. Collaborate with sales and service management to locate optimal lease rates and submit them for finalization. Obtain lease approvals for credit-challenged orders to increase revenue potential. Coordinate and conduct training of new Sales Reps and Managers in regard to proper paperwork completion and processes. Perform a variety of administrative activities in support of region/marketplace operations. Develop, maintain, and generate queries, reports, and correspondence as necessary. Participate in sales meetings as required. Respond to inquiries from staff, vendors, customers regarding areas of responsibility and initiate appropriate action relative to problem resolution. May provide guidance to less senior order processors. Perform other related duties and administrative support as assigned.


Qualifications:


High School Diploma or GED. Bachelor's degree in Accounting or Finance is preferred but not required. 5 plus years of demonstrated experience with lease transactions, contract support, billing, pricing, account maintenance, and customer service /sales support. Must be comfortable with Journal entries, reconciliation, or general accounting transactions. Knowledge of basic math skills with the ability to work in a fast-paced environment with changing priorities and proven experience meeting deadlines. Ability to follow processes/policies and understand the impact that actions have on other parts of the organization. Good organizational skills with the ability to communicate with clients and internal departments. Demonstrated experience with Microsoft suite (Excel, Word, and PowerPoint). Must have demonstrated experience with ERP or CRM systems. Ability to work overtime if required. Must have the ability to travel periodically.

Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following:

Group health coverage (medical, dental, & vision) Employee Assistance Programs Pre-tax spending accounts Pet Insurance 401(k) plan Company provided life insurance Employee discounts Generous paid holiday schedule and paid vacation & sick/personal business/volunteer days

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need reasonable accommodation because of a disability for any part of the employment process should email to request accommodation.

Sales Supervisor

Reports To: Team Leaders

Department: Store Operations

Exemption Status: Non-Exempt

Position Overview:

The Sales Supervisor grows department sales to achieve the store sales plan. The Sales Supervisor responsibilities include aspects of merchandising, customer service, and store maintenance.

Primary Responsibilities:

* Greet and acknowledge every customer as they enter and exit the store and as they approach the department and front end.
* Be knowledgeable of all products, promotions, and advertisements to ensure that customer questions can be answered and to assist with selling product; support Ollie's Army and other donation programs throughout the year.
* Assist with receiving the truck and pricing items.
* Ensure that all product within the department is merchandised and recovered per the visual merchandise standards.
* Complete price changes within the department per company guidelines.
* Communicate customer needs to Team Leaders when necessary.
* Assist with training new Associates.
* Accurately and efficiently operate the register.
* Maintain the cleanliness of the overall store.
* Complete any additional responsibilities and/or duties as assigned.

Qualifications:

* High School diploma or equivalent preferred.
* Minimum of six months' retail experience in a mid-size to large retail service-oriented business.
* Ability to work evenings, weekends, and holidays on a regular basis.
* Ability to read, write and speak English.
* Ability to exercise sound judgment.
* Ability to preserve confidentiality of information.
* Accuracy and attention to detail.
* Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines.
* Outstanding interpersonal and listening skills.
* Must have a positive attitude and the ability to interact well with customers and Associates.

Physical Requirements:

* Ability to lift and carry up to 50 pounds.
* Ability to push and pull up to 35 pounds.
* Ability to stand for extended periods.
* Ability to bend and twist frequently.
* Ability to grip, reach, and pinch with arms and hands frequently.
* Ability to squat, kneel, balance, and climb ladders occasionally.
* Ability to see, hear, and speak regularly.
* Ability to work in a constant state of alertness and safe manner.

Ollie's is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, sexual orientation and identity, national origin, age, veteran's status, disability, or any other legally protected status.

Sales Specialists & Consultants are product, services, software or solution specialists that are responsible for leading pursuit in their assigned focus areas. Collaborates with and supports Account Managers and provides specialist expertise within the sales team. Drives proactive campaigns to build the pipeline, uses specialized knowledge and skills to prospect, qualify, negotiate and close opportunities. May have named accounts allocated, cover a designated geography, or may be allocated to one high-potential, competitive attack account.
Responsibilities:

* Develops long term sales pipeline to increase the company's market share in specialized area.
* Use specialty expertise to seek out new opportunities for customer value by expanding and enhancing existing opportunities to build the pipeline in and drive pursuit in specialty area.
* Provide support to the Account managers.
* Set direction for business development and solution replication.
* Creates and grows reference customers.
* Sell complex products or solutions to customers on a partnership basis.
* May act as a dedicated resource to a few strategic accounts.
* Services specialists may also be responsible for selling small outsourcing deals.
* For Services Consultants: Focus on growing contractual renewals for large accounts with more complexity, to higher- total contract-value renewals.
* Establish a professional, working, and consultative, relationship with the client, including the C- level for mid-to-large accounts by developing a core understanding of the unique business needs of the client within their industry.
* Maintain and use overall cross-portfolio knowledge to support account leads with integration of solutions.
* Contribute to enduring executive relationships that establish the company's consultative professionalism and promote its total solution capabilities.
* Maintains expertise on IT at all levels - new applications, maintenance, typical budgets of the CIO's, typical objectives, measures, metrics.
* Maintains broad market and competitor knowledge to ensure credibility with Customer Executives.

Education and Experience Required:

* University or Bachelor's degree; Advanced University or MBA preferred.
* Directly related previous work experience.
* Demonstrated achievement of progressively higher quota diversity of business customer, and higher level customer interface.
* Prior selling experience includes multiple, diverse set of selling responsibilities.
* Viewed as expert in given field by company and customer.
* Considered a mentor of selling strategy, including designing strategy.
* Typically 12+ years of related sales experience.
* Project management skills required.
* 3-5 years' experience.

Knowledge and Skills:

* Is considered a master in knowledge of products, solution or service offerings as well as competitor's offerings to be able to sell large, complex solutions.
* Know strengths and weaknesses of key competitors in account and how to leverage this knowledge in the account.
* Uses expertise specialty, consultative solution selling and business development skills to align the client's business needs with solution.
* In-depth knowledge of client's business, organizational structure, business processes and financial structure.
* Considerable knowledge of the customer's infrastructure and architecture.
* Demonstrates leadership and initiative in successfully driving services sales in accounts - prospecting, negotiating and closing deals.
* Demonstrates leadership and initiative in successfully driving full portfolio including hardware, software and services needed for the customer's requirements.
* Strategic planning on a business development level; can build an effective business case reflecting the value of an appropriate strategy.
* Balance strategic and tactical pursuits to optimize coverage and develop a predictable revenue stream.
* Uses C-level engagement skills in collaboration with account leads to offer value-add solutions to the client.
* Excellent project oversight skills.
* Works with the account team to build an effective account plan and strategy to drive incremental revenue in the account.
* Utilizes Siebel as an expert and accurately forecasts business.
* Successful partner engagement experience.

Works effectively with our partners to drive additional revenue.
* Understand and sells high value software solutions.
* Demonstrates the ability to leverage the company's portfolio of products and services to change the playing field against our competition.
* Understands the leverage of services as part of strategic portfolio of products.
* Promotes services as part of all strategic opportunities.
* Maintain knowledge of industry trends, associated solutions, and key partner/ISV solutions.

Job:

Sales

Micro Focus is proud to be an Equal Opportunity Employer. Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status