San Francisco Community Clinic Consortium jobs in San Francisco, CA

Case Manager (Trans Services) Agency Description: San Francisco Community Health Center (formally API Wellness Center) is a multicultural health services, education, research, and policy organization. We transform lives by advancing health, wellness, and equality. We strengthen the well-being and lead under-served communities of all races, ethnicities, gender identities, sexual orientations, and immigration statuses toward justice and health. Founded in 1987 as an all-volunteer, community-based response to the AIDS crisis in communities of color, we are an anchor-organization for San Francisco's Tenderloin neighborhood, and we also lead regional, statewide, and national programming. We believe that everyone deserves to be healthy and needs access to the highest quality health care. About You: You focus and center your work around giving a high level of service. You are empathetic in responding to any situation with compassion and curiosity. You are driven by your own internal integrity as well as that of the agency. You have a justice and equity mind-set. You feel that everyone deserves dignity and respect. You consistently pay attention to details. You collaborate well in a diverse andinterdisciplinary workplace. About the Space: Since 2007, SFCHC's Trans:Thrive has provided comprehensive medical and social services for the trans/GNC community of San Francisco. More than a drop-in center, Trans:Thrive is a safe space and “one stop shop” for community members to access programming to improve their quality of life - offering case management, medical services (including primary care, dental care, behavioral health services, gender affirming hormone therapy and surgeries), substance use services and treatment (including harm reduction supplies, counseling, treatment linkage), support groups, hot meals, and community events. Programs: San Francisco Transgender Alliance for Health Resources (STAHR): STAHR is an innovative, collaborative, client-centered Health Access Point (HAP) program specifically focused on addressing the needs of trans women in San Francisco (SF). STAHR operates through a close working partnership that brings together five highly respected SF agencies and programs, all of whom have distinguished and extensive experience in reaching, serving, and retaining trans women in HIV, HCV, and STD testing, care, and support. STAHR strives to reach and serve all trans women living in SF, with a strong emphasis on African American and Latina trans women. House of Thrive (HOT): The HOT program is an innovative, multi-level intervention designed to build life skills, increase education and employability, and build healthier, more self-directive futures for low-income and marginalized trans people in SF. The H.O.T. Program is a year-long goal-setting case management program that supports a cohort of TGNC participants and is funded through the Mayor's Office of Housing & Community Development (MOHCD). Role Summary: The Case Manager will work closely with the Program Manager of Trans Services, the Program Specialist and Outreach and Community Engagement Specialist, and will be responsible for overseeing case management of clients in the STAHR and HOT programs. Essential Duties: Manage case management services of both STAHR and HOT programs by conducting intake, assessment, care plans, and re-assessment of eligible transgender clients Provide case management services to ongoing caseload and develop individual-client centered goals, resource and care navigation, harm and risk reduction counseling, and treatment plans following agency's standards of practice. Assess and enroll eligible clients into Enhanced Care Management (ECM) to ensure smooth and consistent care coordination across SFCHC departments as well as other community clinics and health care providers. Provide comprehensive linkage support, education, shelter, and treatment regarding PrEP, PEP DoxyPEP, HIV/STI testing, substance use, harm reduction, access to basic need services, primary medical care, and behavioral health services. Work occasional community pop-up testing events on weekends for outreach. Meet with clients on a regular basis to ensure client retention in medical care, behavioral health services, substance use treatment and prevention, stable housing and shelter, and other individual client goals, depending on acuity level. Ensure timely and accurate notes and documentation are input in applicable systems such as EPIC, CareLink, GMS, ONE System, and other secure tracking systems. Enroll clients in various medical care services including primary care, mental health services, needle exchange and syringe access, gender affirming care, and safer sex and substance use. Provide supportive services and resources to trans clients at Trans:Thrive, other SFCHC sites, as well as inside various SF jails, psychiatric facilities, and rehabilitation sites. Conduct outreach and recruitment activities to deliver peer-based HIV prevention services in venues where transgender communities congregate and socialize including city-wide events, clubs, bars, support groups, etc. Perform quality data collection, data entry, maintenance, tracking of client enrollment/ activities, and timely submission of units of services for monthly, quarterly, and yearly reporting requirements. Promote and represent agency services at outreach events. Participate in trainings, monthly staff, program, and department meetings, agency events, and necessary HAP meetings for SFDPH as well as MOHCD grantee meetings. Other duties and responsibilities as assigned. Minimum Qualifications Ability to sit, stand and walk at least 50% of the work hours (this position requires outreach). Two years of college or equivalent combination of education and experience. Three years of experience working or closely associating with transgender individuals and issues. Familiarity with issues and concerns of transgender sex workers and substance users; experience working with multiply diagnosed patients (HIV, mental health conditions, and substance abuse), sexual and gender minorities, people experiencing homelessness, immigrants and refugees. Experience working professionally and ethically within multi-racial and multi-cultural settings. Ability to work independently as well as within a multidisciplinary team. Demonstrated excellence in attendance and reliability, interpersonal, organizational, verbal, and written communication skills in English Detail-oriented with strong follow-through skills, including attention to accuracy and deadlines. Available to work weekends, evenings, and non-traditional work hours. Up to date with vaccinations, especially the latest COVID-19 and seasonal flu vaccine. Proof of TB clearance (issued within the past 12 months). Preferred Qualifications Bilingual English and Spanish. HIV/HCV/STI Test Counselling certification. Benefits: Competitive compensation Comprehensive health, vision, and dental insurance Company sponsored life, and long-term disability insurance Generous paid time off including paid holidays Company-sponsored retirement plan Opportunities for professional growth and development EEOC Statement: San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate based on age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.

Project Manager - Complex Care Program Enhanced Care Management About Us: San Francisco Community Health Center is a Federally Qualified Health Center (FQHC) that provides culturally competent high quality medical care, mental health services, education, and outreach. We are a safety-net for vulnerable populations including unsheltered community, people who use substances, immigrants, and those with mental health needs. We are an anchor-organization for San Francisco's Tenderloin neighborhood, and we also lead regional, statewide, and national programming. We believe that everyone deserves access to the highest quality care and are treated with dignity and respect! About You: You are passionate about advancing health equity and thrive in a mission-driven, patient-centered environment. You bring strong attention to detail and pride yourself on producing accurate, reliable work that supports program excellence. You are tech-savvy and enjoy leveraging tools, data systems, and technology to streamline processes and improve outcomes. You are energized by training, coaching, and mentoring staff, and you approach leadership as an opportunity to build skills and confidence in others. You think in terms of systems change, always looking for ways to improve workflows, strengthen care coordination, and enhance patient experience. You have a strong interest in financial systems and resource management, understanding how budgets and funding streams shape program sustainability. You are skilled at using metrics to guide decision-making and ensure accountability. You are a collaborative communicator, able to connect effectively with clinicians, case managers, administrators, and external partners. You balance big-picture thinking with operational detail, ensuring that day-to-day activities align with long-term program goals. You remain adaptable and solutions-oriented, even when navigating complex challenges or competing priorities. Role Summary: The Project Manager for the Complex Care program provides operational support for the Enhanced Care Management program to ensure the delivery of high-quality, patient-centered care coordination services at SFCHC, compliance with program requirements, and effective collaboration across clinical and administrative teams. This role is responsible for training and coaching staff, managing complex program workflows, ensuring financial and regulatory compliance, and driving continuous quality improvement. The Project Manager works closely with clinical, administrative, and finance teams-as well as managed care partners-to support seamless care transitions and optimize outcomes for patients with complex needs. The Project Manager reports to the Director of Complex Care and collaborates with Complex Care leadership to implement the Enhanced Care Management program at SFCHC, in addition to any future Complex Care initiatives. Essential Duties: Manage and track ECM rosters with a high degree of accuracy, including processing referrals, transfers, and disenrollments for over 200 patients, ensuring seamless transitions and continuity of care. Provide onboarding and training for new ECM staff and teams to ensure consistent understanding of program goals, workflows, and documentation standards. Coach and support existing ECM staff by addressing workflow updates, correcting recurring errors, and reinforcing best practices. Conduct monthly ECM file reconciliations in collaboration with managed care plans, ensuring accuracy and compliance with program requirements. Partner with the Finance team to troubleshoot billing errors, implement corrective processes, and provide coaching to staff on accurate billing practices. Implement workflows and policies that promote efficiency, accuracy, and consistency across ECM teams. Use data and reporting tools to monitor program performance, identify trends, and recommend improvements to meet contract and quality goals. Facilitate communication and collaboration between ECM teams, managed care plans, and internal departments to support integrated care coordination. Ensure compliance with state, federal, and managed care plan requirements related to documentation, billing, and reporting. Contribute to continuous quality improvement initiatives, including staff feedback loops, workflow redesign, and performance reviews. Perform other duties as needed, including as related to future Complex Care initiatives. Minimum Qualifications: Bachelor's degree in Public Health, Health Administration, Social Work, Nursing, Business, or a related field (Master's strongly preferred). 3-5 years of project management experience in healthcare, community health, or a related setting. Proven ability to oversee complex, multi-stakeholder programs in a fast-paced environment. Extreme attention to detail with strong organizational and time-management skills. Tech-savvy, with proficiency in project management software, EHR systems, data tracking tools, and Microsoft Office/Google Workspace. Experience with quality improvement initiatives and performance measurement. Strong analytical skills with the ability to use data to inform decision-making and program adjustments. Exceptional communication and facilitation skills (written, verbal, and interpersonal). Demonstrated ability to work effectively with multidisciplinary teams, including clinicians, case managers, and external partners. Ability to navigate complex regulatory and reporting requirements (e.g., HRSA, Medicaid, CalAIM). Strong problem-solving and critical-thinking skills to anticipate challenges and implement solutions. Commitment to health equity, culturally responsive care, and patient-centered approaches. Knowledge of harm reduction philosophies and principles of trauma-informed care. Comfortable and culturally competent in working with LGBTQ communities. Demonstrated excellence in attendance and reliability. Up-to-date with vaccinations, especially the latest COVID-19 and flu vaccines and able to show proof of vaccination. Experience in federally qualified health centers (FQHCs), safety-net healthcare, or programs serving vulnerable populations preferred. Benefits: Competitive compensation Comprehensive health, vision, and dental insurance Company sponsored life, and long-term disability insurance Generous paid time off including paid holidays Company-sponsored retirement plan Opportunities for professional growth and development EEOC Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating an inclusive work environment and consider all qualified applicants for employment without regard to these factors.

Program Specialist/HepC Navigator Agency Description: San Francisco Community Health Center (formerly known as API Wellness Center) is a federally qualified health center that provides culturally competent, high quality medical care, health services, education, and outreach. We transform lives by advancing health, wellness and equality. We strengthen the well-being and lead under-served communities of all races, ethnicities, gender identities, sexual orientations, and immigration statuses, toward justice and health. Founded in 1987 as an all-volunteer, community-based response to the AIDS crisis in communities of color, we are an anchor-organization for San Francisco's Tenderloin neighborhood, and we also lead regional, statewide, and national programming. We believe everyone deserves to be healthy and have access to the highest quality health care. About You: You focus and center your work around giving a high level of service. You are empathetic responding to any situation with compassion and curiosity. You are driven by your own internal integrity as well as that of the agency. You have a justice and equity mind-set. You feel that everyone deserves dignity and respect. You consistently pay attention to details. You collaborate well in a diverse and cross-functional workplace. Position Summary: Project HOPE (Hepatitis C and Overdose Prevention Empowerment) is a program which provides low-barrier and accessible hepatitis C treatment and navigation in high impact settings such as syringe exchange sites, opioid treatment sites, and various drop-in services as well as sexual health clinics which aim to reach target priority populations. This program utilizes incentivization for picking up stored medication in a timely manner. Project HOPE Program Specialist will work across various SFCHC sites including the Community Living Room at 730 Polk, Trans Thrive at 1460 Pine, and Taimon Booton Navigation Center to deliver HCV, HIV, and overdose education and treatment services to community members. The Program Specialist will also assist the Community Engagement team with its various projects and programming including the Community Living Room, and will report to the Program Manager of Community Outreach & Linkage. Essential Duties: Work collaboratively with direct supervisor and clinical team on to ensure that program activities are implemented and completed successfully; Conduct city-wide outreach to engage and assess individuals at risk for Hep C, HIV, and accidental overdose and provide health education and linkage support to supportive programming within SFCHC and throughout San Francisco. Develop and facilitate support groups for clients to address risks for HIV, Hep C, and accidental overdose, and monitor client progress throughout experience. Coordinate with SFCHC Wellness Clinic providers to support clients living with Hep C with linkage and follow-up support, providing outreach and navigation assistance, as needed, to support with treatment adherence and engagement. Become certified as a HIV and Hep C Test Counselor through SFDPH and provide as-needed rapid testing and counseling. Work collaboratively with direct supervisor, Community Engagement department management and staff, and community partners to ensure high quality service delivery for agency guests, clients, and patients. Provide high quality customer service to guests, clients, and patients accessing SFCHC programming and care. Support guests, clients, and patients, with linkage and navigation support to other SFCHC programming as requested. Coordinate supportive programming for the Community Living Room and SFCHC's Wellness Clinic; work with the Community Engagement team to maintain a regular calendar of activities for community members, facilitate or coordinate other staff and guest speakers for educational presentations and workshops, and ensure that space is available/reserved for activities. Work with the Program Manager for the Community Living Room to make sure supplies and materials needed for activities and events are ordered ahead of time and available for use. Create and distribute media including, but not limited to, promotional flyers for events and activities, educational presentations for the Community Engagement department as well as for the Wellness Clinic, and educational pamphlets and materials for distribution. Act as an ambassador of the organization and represent the work of the agency to the community including at street fairs, at partnering organizations, and at community events. Complete timely documentation of assignments and any other required documentation including, but not limited to, client interaction notes, trainings, responses to emails, presentations, etc. Function in a supportive role for the various programs and projects of the Community Engagement team. Participate in case conferences, staff meetings, in-service trainings, and supervisions. Perform other duties and tasks as assigned. Minimum Qualifications: Ability to sit, stand, and walk frequently (this position requires community outreach) At least one year of experience providing counseling, advocacy, education and service coordination and/or outreach work to disenfranchised communities, including people living with Hep C, HIV/AIDS, transgender and gender non-conforming identified individuals, and people experiencing homelessness and housing instability. Knowledge of HIV/AIDS, STIs, substance use, mental health, and social services. Knowledge of harm reduction philosophy, client centered counseling, and motivational interviewing techniques. Must be adaptive, flexible, and a team player. Strong verbal and written proficiency in English. Ability to work weekends and evenings occasionally. Bilingual language skills preferred. Ability to maintain HIPAA compliance, confidentiality, and privacy of people, documents, data, and communications. Up-to-date with vaccinations, especially the latest COVID-19 and flu vaccines. Proof of TB clearance (issued within the past 12 months). Benefits: Competitive compensation Comprehensive health, vision, and dental insurance Company sponsored life, and long-term disability insurance Generous paid time off including paid holidays Company-sponsored retirement plan Opportunities for professional growth and development EEOC Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating an inclusive work environment and consider all qualified applicants for employment without regard to these factors.

Job Title: Shelter Monitor - Part Time, Taimon Booton Navigation Center About Us: San Francisco Community Health Center is a federally qualified health center that provides culturally competent high quality medical care, mental health services, education, and outreach. We are a safety-net for the LGBTQ community, the unsheltered community, people who use substances, and those with mental health needs. We are an anchor-organization for San Francisco's Tenderloin neighborhood, and we also lead regional, statewide, and national programming. We believe that everyone deserves access to the highest quality care served with dignity and respect! About You: You focus and center your work around giving a high level of service. You are empathetic responding to any situation with compassion and curiosity. You are driven by your own internal integrity as well as that of the agency. You have a justice and equity mind-set. You feel that everyone deserves dignity and respect. You consistently pay attention to details. You collaborate well in a diverse and cross-functional workplace. Program Summary: Taimon Booton Navigation Center (TBNC) is our shelter and service center for transgender, gender non-conforming & intersex people, as well as cisgender women, to find sanctuary, community, and a pathway to housing. Gender-supportive housing offers a crucial refuge, fostering belonging and safety. It is our hope that everyone who stays at TBNC leaves feeling safer, more supported, and on their way to stable housing. Role Summary: Under the supervision of the Shift Supervisor and Director, Shelter Monitors are responsible for the operation and security of the shelter site and the supervision of the shelter guests. The shelter operates 7 days per week, 365 days a year, and staff work one of three shifts: Day shift; 630am-3pm swing shift; 230pm-11pm overnight- 1030pm-7am Key Responsibilities: Demonstrate a profound understanding and knowledge of working with LGBTQ, and people experiencing homelessness. Ensure the safety and security of shelter site and respond to emergency situations as needed. Always enforce all shelter policies with guests. Have a deep understanding of and can explain shelter rules and policies to guests. Report issues requiring repairs and maintenance to Operations Manager. Create daily reports in compliance with shelter policies and regulations. Facilitate daily check-in and check-out of guests from the shelter. Mediate and de-escalate conflicts using methods learned in training. Remain awake and alert during assigned shifts. Attend regularly scheduled meetings, trainings, and activities. Always nurture a respectful and inclusive environment. Comply with policies, procedures, and laws pertaining to the operation of a navigation center. Monitor the perimeter of the site and escort staff and participants as required for safety. Inspect and report damaged or malfunctioning equipment to Operations Manager immediately. Maintain highest level of client confidentiality following HIPAA regulations. Work on weekends and/or holidays as needed. Perform other duties as assigned. Minimum Qualifications: At least 2 years of experience providing services to low-income, and homeless individuals. At least 2 years of customer service experience or equivalent. Must be able to work on weekends and/or holidays as needed. Strong commitment to serving low-income and underserved communities. Ability to relate to and communicate with Transgender and gender non-conforming individuals. Commitment to social justice issues, and familiarity with SFCHC's mission. Proficient English language skills verbal and written. Computer proficiency (Microsoft suite, e-mail, digital forms, etc.) High School Diploma or equivalent Must obtain TB clearance (within past 12 months) and complete background check upon hire. Current with vaccinations including latest Covid-19 vaccine with at least one booster, and seasonal flu, and able to provide proof. Preferred Qualifications: Experience working with LGBTQ, and unhoused communities. Experience working in the shelter system Volunteer experience and transferable skills will be considered. Experience working in an FQHC or other type of Community Health Center. Benefits: Competitive compensation Comprehensive health, vision, and dental insurance Company sponsored life, and long-term disability insurance Generous paid time off including paid holidays Company-sponsored retirement plan Opportunities for professional growth and development EEOC Statement: San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.

Network Support Technician About Us: San Francisco Community Health Center (formally API Wellness Center) is a multicultural health services, education, research, and policy organization. We transform lives by advancing health, wellness, and equality. We strengthen the well-being and lead under-served communities of all races, ethnicities, gender identities, sexual orientations, and immigration statuses toward justice and health. Founded in 1987 as an all-volunteer, community-based response to the AIDS crisis in communities of color, we are an anchor-organization for San Francisco's Tenderloin neighborhood, and we also lead regional, statewide, and national programming. We believe that everyone deserves to be healthy and needs access to the highest quality health care. About You: You focus and center your work around giving a high level of service. You are empathetic, responding to any situation with compassion and curiosity. You are driven by your own internal integrity as well as that of the agency. You have a justice and equity mind-set. You feel that everyone deserves dignity and respect. You consistently pay attention to details. You collaborate well in a diverse and cross-functional workplace Job Description: The Network Support Technician is a visible role supporting and providing technical support to end-users in the office, as well as for all remote users. Tasks range from onboarding new hires to troubleshooting and solving user issues and requests, and hands-on support for all IT-supported equipment and functions. Essential Duties: Desktop Support: Provide onsite and remote support for all IT-related issues through ticketing system, walkups, or remote desktop tools, for diagnosing and resolving hardware and software issues. Hardware Maintenance: Install, configure, and maintain laptops, including upgrades and replacements. Troubleshoot hardware problems and coordinate repairs with vendors when necessary. Hardware Procurement: Assist in the selection and procurement of IT equipment. Manage inventory and asset tracking. Software Support: Install, configure, and troubleshoot SaaS applications, operating systems, and security updates. Assist with software licensing User Account Management: Modify and deactivate user accounts, email addresses, and access permissions as needed. Ensure proper access control and user authentication. Network Connectivity: Assist users in connecting to the network, troubleshooting network issues, and configuring VPN and Wi-Fi connections. Documentation: Maintain accurate records of support tickets/requests, resolutions, and hardware/software inventory. Create and update user guides and knowledge-base articles. IT Policies and Compliance: Enforce company IT policies and procedures and ensure compliance with relevant regulations, such as data protection and privacy laws. Onboarding Logistics: Manage and lead onboarding and IT training for new hires and offboarding logistics for retrieving equipment. A/V Support: Manage and support local A/V Operations. Meeting and Event Support: Manage IT requirements for all staff meetings and events, including setup and troubleshooting of audio-visual equipment. After Hours Support: Participate in an on-call rotation schedule for IT support and monitoring/ alerting activities, which involve after-office hours and weekends. Site IT Operations and Maintenance: Set up workstations for new or transferred employees, upkeep of conference room equipment, managing ticket queue, and performing network checks. Continuous Improvement: Stay updated with the latest technologies, trends and advancements. Propose and implement improvements to enhance the agency's IT infrastructure and support services. Other duties as assigned Minimum Qualifications: At least 3 years of experience in a customer-facing IT support function. Bachelor's or Associate's degree in a related field or completion of IT trainings certifications Strong familiarity with MacOS, Windows, iOS and Android operating systems and devices. Strong experience and knowledge in troubleshooting Apple devices, as well as Azure/Intune for troubleshooting Windows devices. Proven experience in IT support Strong knowledge of PC and Mac laptops, smartphones, network management, and phone systems. Excellent troubleshooting skills and the ability to resolve technical issues promptly. Experience with password management, software applications, and vendor management. Strong communication and interpersonal skills, with the ability to work effectively with diverse teams. Ability to handle multiple tasks and priorities in a fast-paced environment. Commitment to maintaining confidentiality and security of sensitive information. Comfortable and culturally competent in working with LGBTQ communities Able to work 4 days onsite and 1 day flexible/remote, depending on needs Have on-call availability for urgent IT issues. Able to travel to SFCHC's San Francisco work locations Must obtain TB clearance (within past 12 months) and complete background check upon hire. Current with vaccinations, including proof of latest Covid-19 vaccine and seasonal flu. Preferred Qualifications: Bachelor's degree in information technology, Computer Science, or a related field. Proven experience in IT support, preferably in a healthcare or community service-based setting Fluency in English, Competency in a second language. Experience working in an FQHC or other type of Community Health Center. Benefits: Competitive compensation Comprehensive health, vision, and dental insurance Company sponsored life, and long-term disability insurance Generous paid time off including paid holidays Company-sponsored retirement plan Opportunities for professional growth and development EEOC Statement: San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.

Registered Nurse, Wellness Clinic About Us: San Francisco Community Health Center is a federally qualified health center that provides culturally competent high quality medical care, mental health services, education, and outreach. We are a safety-net for the LGBTQ community, the unsheltered community, people who use substances, and those with mental health needs. We are an anchor-organization for San Francisco's Tenderloin neighborhood, and we also lead regional, statewide, and national programming. We believe that everyone deserves access to the highest quality care served with dignity and respect! About You: You focus and center your work around giving a high level of service. You are empathetic in responding to any situation with compassion and curiosity. You are driven by your own internal integrity as well as that of the agency. You have a justice and equity mind-set. You feel that everyone deserves dignity and respect. You consistently pay attention to details. You collaborate well in a diverse and interdisciplinary workplace. Program Summary: The Wellness Clinic is a core function of San Francisco Community Health Center. In 2015, we became the first new Federally Qualified Health Center (FQHC) in San Francisco in 40 years, enabling us to expand our capacity and provide full primary care services. The Wellness Clinic works in close collaboration with the Street Medicine team, Trans Thrive, Taimon Booton Navigation Center, and our other sites to coordinate primary care for patients accessing SFCHC services in multiple settings Role Summary: The Clinic Nurse (RN) will plan, coordinate, and oversee our day-to-day nursing services. They will support our primary care providers in patient adherence to treatment goals through coordination of care. In addition to clinical support, the RN will help us achieve our administrative goals. Opportunities will be available for professional growth and development through participation in educational programs, review of current literature, in-service meetings, and workshops. Essential Duties: Performs timely client/patient telephone advice and triage assessment with clinical competence and judgment for urgent/drop-in care. Documents appropriately in electronic medical record. Uses multiple EMR platforms to gather patient information. Responds to emergencies as they occur in a timely fashion with clear delegation to clinic staff. Performs nursing assessment, implements a plan of care, and arranges for follow up care for primary care patients. Provides patient education on a variety of topics (e.g. preventative care, such as PrEP, doxy PEP, HIV, STI's, harm reduction, colon cancer screening, diabetes, hypertension, asthma, nutrition, and other specific diagnostic procedures). Provides patient-centered and team-based medical management according to defined algorithms for patients with chronic diseases. Participates in the Enhanced Care Management (ECM) program to document medical case management delivered for reimbursement. Participates in care coordination meetings for ECM-enrolled patients. Provides wound care service under supervision of providers and clinical protocols on site. Participates in daily Quality Improvement activities. Performs initial and continued assessment of client health status, immunizations, and TB screening based on established protocols. Administers adult immunizations, medications, and phlebotomy consistent with current guidelines and established protocols. Provides culturally and racially competent client care in a manner that is both non-discriminatory and nonjudgmental. Communicates effectively with client/patient, clinic staff, the public at large and interdepartmental staff in a nondiscriminatory manner. Works with other members of the health care team to provide comprehensive primary care services. Participates in pre-clinic daily huddle, identifying high-needs patients for the clinic session. Covers clinical job duties of non-licensed staff when required by clinic management. Proficiently triages patients based on acuity, complexity, and immediate needs to appropriate Primary Care Provider. Links patient to appropriate in-house and outside medical, behavioral, and social services. Supervises vaccine management program in conjunction with Department of Public Health. Maintains accurate log of vaccines and therapeutic injection inventory, expiration dates and orders vaccines as needed. Conducts and or supervises administrative aspects of care coordination (eg. prior authorizations, specialty referrals, post-hospitalization discharge). Conducts and/or supervises clinic medication inventory and crash cart inventory. Evaluates and executes routine refills in a timely manner as well as prepares and submits prior authorizations according to established workflows. Coordinates treatment plans/procedures for routine services such as pre-exposure prophylaxis (PrEP), drug detox and medication assisted treatment of opioid use disorder, STI treatment, HIV treatment, and hepatitis C treatment. Coordinates follow-up care in accordance with treatment plan outlined by Primary Care Provider and interdisciplinary team. Evaluates patients for medication adherence by Primary Care Provider's treatment plan. Conducts accurate and thorough medication reconciliation and medication management (such as dispensing medications weekly or DOT) as ordered by PCP. Provides N95 FIT testing for staff as needed. Serves as an integral member of the clinical and interdisciplinary team to provide wrap-around services/ care for clients in a team-based care model. Other job-related duties as assigned. Physical Demands: Employees may need to occasionally lift up to 50 pounds unassisted. Requires clear close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Employees may be occasionally exposed to toxic or caustic chemicals. Work Environment: Employees have direct contact with clients/patients while administering care. This position may require traveling to other office locations or off-site meetings as required by the job. Minimum Qualifications: Associate or bachelor's degree in nursing. Current license as Registered Nurse through the California Board of Registered Nursing. Current Basic Life Support Certification. Two years of experience as a Registered Nurse Effective written and verbal communication skills. Must have a philosophy that is consistent with the Mission, Vision, and Core Values of the organization. Ability to organize, plan, and effectively work on an interdisciplinary team. Must obtain TB clearance and complete background check upon hire. Up-to-date vaccinations including 2024 COVID-19 and seasonal flu Preferred Qualifications: Experience/proficiency working with Epic EMR. Experience working with people of diverse backgrounds (gender identity, sexual orientation, race, ethnicity, immigration status). Experience working with clients affected by significant challenges with behavioral and/or mental health. Experience applying harm reduction principles in clinical care. Experience working with highly traumatized populations, using trauma-informed principles of care. Fluency in English and an additional language (e.g., Spanish, Arabic, Thai, Vietnamese, Tagalog, or Chinese). Experience working in an FQHC or other type of Community Health Center. Benefits: Competitive compensation Comprehensive health, vision, and dental insurance Company sponsored life, and long-term disability insurance Generous paid time off including paid holidays Company-sponsored retirement plan Opportunities for professional growth and development EEOC Statement: San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate based on age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.

Shift Supervisor, Taimon Booton Navigation Center About Us: San Francisco Community Health Center is a federally qualified health center that provides culturally competent high quality medical care, mental health services, education, and outreach. We are a safety-net for the LGBTQ community, the unsheltered community, people who use substances, and those with mental health needs. We are an anchor-organization for San Francisco's Tenderloin neighborhood, and we also lead regional, statewide, and national programming. We believe everyone deserves access to the highest quality care served with dignity and respect! About You: You focus and center your work around giving a high level of service. You are empathetic, responding to any situation with compassion and curiosity. You are driven by your own internal integrity as well as that of the agency. You have a justice and equity mind-set. You feel that everyone deserves dignity and respect. You pay attention to details no matter how big or small. Program Summary: Taimon Booton Navigation Center (TBNC) is a shelter and service center for transgender, gender non-conforming & intersex people, as well as cisgender women, to find sanctuary, community, and a pathway to housing. We offer beds, meals, showers, laundry facilities, medical services, case management, recreational activities and community. It is our hope that everyone who stays at the Taimon Booton Navigation Center leaves feeling safer, more supported, and on their way to stable housing. Role Summary: The Shift Supervisor is responsible for general oversight and supervision of the day-to-day operations, programming, staffing, and client services at TBNC. The Shift Supervisor is part of the leadership team and is the central point of contact and responsible for responding to the needs of both staff and participants, in addition to support the team wherever needed and address escalated issues as they arise. The Shift Supervisor will take part in the shared work of a diverse, multi-disciplinary team to provide a nurturing, welcoming and safe place for people to shelter and explore options for permanent housing. Essential Duties: Strong professional and polite behavior towards clients and staff Strong boundaries with guests and staff Ensure staff are on-site and equipped to provide the best service to program clients and ensure consistent provision of services. Create a safe and welcoming environment for clients, dealing with day to day situations that may pop up; escalating serious issues to Site Director Provide guidance, leadership, and consultation to staff with the support of the Director Participate in the implementation of the policies and procedures of TBNC. Participate in shift meetings. Complete daily shift reports and communicate with Leadership team of any incident immediately Attend shifts on time and be reliable Work with extreme integrity - doing the right things when no one is watching Regularly meet with staff and participants to address any disciplinary actions and accountability to ensure a trauma informed client experience Ensure that TBNC staff are familiar and up-to-date on trainings and understand and adhere to TBNC policy manual. De-escalate crisis situations and make decisions under pressure. Multi-task and remain focused in a fast-paced environment. Work on weekends and/or holidays as needed. Other duties as assigned Minimum Qualifications: Bachelor's degree in related field. A combination of experience and education will be considered. At least one year of experience working with people of different racial and ethnic backgrounds, genders identities, sexual orientations, people who use substances, including injection drugs, those experiencing homelessness, people with mental health challenges, people with disabilities, and people living with HIV/AIDS and/or Hepatitis C Comfortable and culturally competent in working with LGBTQ communities Ability to maintain confidentiality and privacy of persons, documents, data, and communications. Excellent written and verbal communications skills in English. Experience working in interdisciplinary teams. Demonstrated reliability and good interpersonal, organizational, verbal, written communication skills in English. Must be able to handle multiple tasks and have ability to work professionally and ethically within multi-racial and multicultural settings. Be able to provide customer service in an effective, courteous and friendly manner and meet the needs of diverse clientele. Some evening and weekend hours required. Fully vaccinated against COVID-19, complete with booster shot(s) and able to show proof of vaccination. Up to date with vaccinations, especially seasonal flu shot vaccine. Proof of TB clearance (issued within the past 12 months). Benefits: Competitive compensation Comprehensive health, vision, and dental insurance Company sponsored life, and long-term disability insurance Generous paid time off including paid holidays Company-sponsored retirement plan Opportunities for professional growth and development EEOC Statement: San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.

Outreach & Community Engagement Specialist (Trans Thrive) About Us: San Francisco Community Health Center (formally API Wellness Center) is a multicultural health services, education, research, and policy organization. We transform lives by advancing health, wellness, and equality. We strengthen the well-being and lead under-served communities of all races, ethnicities, gender identities, sexual orientations, and immigration statuses toward justice and health. Founded in 1987 as an all-volunteer, community-based response to the AIDS crisis in communities of color, we are an anchor-organization for San Francisco's Tenderloin neighborhood, and we also lead regional, statewide, and national programming. W e believe that everyone deserves to be healthy and needs access to the highest quality health care. About You: You focus and center your work around giving a high level of service. You are empathetic, responding to any situation with compassion and curiosity. You are driven by your own internal integrity as well as that of the agency. You have a justice and equity mind-set. You feel that everyone deserves dignity and respect. You consistently pay attention to details. You collaborate well in a diverse and cross-functional workplace Program Description: STAHR (San Francisco Transgender Alliance for Health Resources) is an innovative, collaborative, client-centered Health Access Point (HAP) program specifically focused on addressing the needs of trans women in San Francisco (SF). STAHR operates at Trans:Thrive and SFCHC through a close working partnership that brings together three highly respected SF agencies and programs, all of whom have distinguished and extensive experience in reaching, serving, and retaining trans women in HIV, HCV, and STD testing, care, and support. STAHR strives to reach and serve all trans women living in SF, with a strong emphasis on African American and Latina trans women. Job Description: The Outreach and Community Engagement Specialist will work closely with the STAHR Program, Trans Services Team and collaborators and will be responsible for creating new and innovative outreach recruitment strategies (including social media) and implementing community events that target trans women and GNC folks that are at high risk for HIV and STDs (e.g. sex workers, multiple sex partners, etc.). This position requires working occasional late nights and/or weekends Essential Duties: Provide clients with referrals, including trans cultural support services such as substance use treatment, temporary or permanent shelter, syringe exchange, PrEP services. Design, coordinate, and conduct outreach and recruitment activities and event-based community events to deliver peer-based HIV and STI prevention services where transgender communities congregate and socialize (including clubs, bars, street fairs, etc). Coordinate, manage, develop and work in partnership with the subcontractor agencies. Cultivate new partnerships with other organizations around program activities, recruitment, and linkage to health programs to improve successful access of sexual health treatment and prevention, primary medical care, and behavioral health services. Conduct intake, assessment, and re-assessment of eligible transgender clients. Provide basic prevention case management, and develop individual client-centered case management goals, harm and risk reduction counseling, and treatment plans. Oversee development of promotional materials for STAHR and Trans Services programming, as well as social media outreach efforts (including applications such as Facebook, Instagram, Eventbrite, Constant Contact, etc.) to engage diverse populations of TGNC people throughout the San Francisco Bay Area. Perform quality data collection, data entry, tracking of client enrollment/activities, and timely submission of documents for monthly, quarterly, and yearly reporting requirements. Enroll clients in needle exchange and syringe access program, providing education on prevention, safe use, and other topics relevant to injection drug and/or hormone users. Develop and implement program activities, special events, and innovative means of outreach, including social media. Promote and represent agency services and collaborate with community constituents and stakeholders. Participate in agency training, regular department meetings, agency events, and meetings with SF Department of Public Health (DPH). Other duties and responsibilities as assigned. Minimum Qualifications: One year of college or equivalent combination of education and experience. One year experience working or closely associating with transgender individuals and issues. Familiarity with issues and concerns of transgender sex workers and substance users; experience in working with multiply diagnosed patients (HIV, mental health conditions and substance abuse), sexual and gender minorities, immigrants, and refugees. Sensitivity to cultural and ethnic concerns as it relates to substance use and HIV/STI. Ability to maintain confidentiality and privacy of persons, documents, data, and communications, understand the importance of confidentiality and boundaries in prevention and education work. Experience working professionally and ethically within multi-racial and multicultural settings Ability to work independently as well as within a multidisciplinary team. Detail-oriented with strong follow-through skills, including attention to and respect for detail, accuracy, and deadlines. Ability to work weekends, evenings, and non-traditional work hours. Up-to-date with vaccinations, including the latest COVID-19 and seasonal flu shot vaccine Proof of TB clearance (issued within the past 12 months or less) Preferred Qualifications: Bilingual English and Spanish Certified HIV/HCV/STI Test Counselor Knowledge of Graphic Design Applications (Adobe Suite- Photoshop, Illustrator, InDesign) Benefits: Competitive compensation Comprehensive health, vision, and dental insurance Company sponsored life, and long-term disability insurance Generous paid time off including paid holidays Company-sponsored retirement plan Opportunities for professional growth and development EEOC Statement: San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.

Health Eligibility & Access Supervisor Agency Description : San Francisco Community Health Center is a federally qualified health center that provides culturally competent high quality medical care, mental health services, education, and outreach. We are a safety-net for the LGBTQ community, the unsheltered community, people who use substances, and those with mental health needs. We are an anchor-organization for San Francisco's Tenderloin neighborhood, and we also lead regional, statewide, and national programming. We believe that everyone deserves access to the highest quality care served with dignity and respect. About You : You focus and center your work around giving a high level of service. You are empathetic in responding to any situation with compassion and curiosity. You are driven by your own internal integrity as well as that of the agency. You have a justice and equity mind-set. You feel that everyone deserves dignity and respect. You consistently pay attention to details. You collaborate well in a diverse and interdisciplinary workplace. Role Summary: The Health Eligibility & Access Supervisor plays a pivotal role in the new Clinic Revenue Operations unit San Francisco Community Health Center [SFCHC]. This new role reports to the Revenue Cycle Manager and ensures accurate, complete, and timely submission of claims for medical, dental, mental health and enhanced care management [ECM]. The Health Eligibility & Access Supervisor administers Sliding Fee Discount Program ensuring everyone will have access to whole person care regardless of ability to pay. This role will work collaboratively with the ECM unit and our third-party provider, Ochin Billing Services [OBS]. Health Eligibility and Access Supervisor supervises 2 eligibility and 2 patient engagement specialists. This role works on site, full-time. Essential Duties : Ensure that patient registration is fully staffed and front desk is open at designated hours Assist in completing new patient Medi-Cal applications, renewals, and eligibility verifications Verify Medi-Cal and managed care plan status through online portals such as BenefitsCal, DHCS-Medi-Cal, San Francisco Health Plan and Anthem Blue Cross MCPs Liaise with San Francisco Health Plan and Anthem Blue Cross MCPs and county Medi-Cal offices to resolve application or coverage issues. Accurately review and scrub pending charges to ensure timely closeouts and billing Review and verify the completeness of claim documentation for Medi-CAL-AIM services Investigate and resolve discrepancies, denials, disallowance or issues Collaborate with the eligibility, patient registration and ECM care teams to gather necessary information for billing purposes Maintain accurate, complete, and relevant documentation of SFCHC's Sliding Fee Discount patients in Epic (EHR) and in digital files Generate a masked list of ECM and SFD patient encounters weekly and monthly for CFO and clinical team Collaborate with SFHP-Anthem MCPs, DHCS Medi-Cal representatives and regulatory bodies, to facilitate smooth billing processes Assist in new provider plan enrollment and credentialing serviced by Provider Passport Coordinate all billing issues with Ochin Billing Services [OBS] and clinical operations team Support the RCM in monthly compliance reporting requirements to the CFO and CMO Recruit, train, coach and guide professional development of staff reporting to this position. Provide administrative support in annual financial audit, HRSA on site visit and plan visit review Participate in periodic check-in or huddle with the RCM and ECM care teams Perform other duties as assigned Qualifications and Requirements : At least junior college or associate undergraduate, a bachelor's in healthcare management, accounting or business management or a related field is preferred. Completion of valid certification in medical billing or coding or must undergo a certification within 90 days from hire Minimum of 5 years of experience in billing and claims processing, with a focus on Medi-Cal, Medicare and sliding discount programs In-depth knowledge of the DHCS Cal-AIM program regulations, guidelines, and billing procedures Proficiency in using billing software and electronic health record (EHR) systems, Epic is a plus Strong attention to detail and accuracy in claims submission and documentation Excellent communication skills and the ability to collaborate effectively with cross-functions Detail oriented, focused, and exemplifies discretion in handling patient health information Comfortable and culturally competent in working with LGBTQ communities Experience in supervision of a diverse team of staff who serve marginalized communities. Must pass a full background check and LEIE reference check Benefits : Competitive compensation Comprehensive health, vision, and dental insurance Company sponsored life, and long-term disability insurance Generous paid time off including paid holidays Company-sponsored retirement plan Opportunities for professional growth and development EEOC Statement : San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate based on age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.

About Us: San Francisco Community Health Center is a Federally Qualified Health Center (FQHC) providing culturally competent, high-quality medical care, mental health services, education, and outreach. We are a safety-net for the LGBTQ community, the unsheltered community, people who use substances, and those with mental health needs. We are an anchor-organization for San Francisco's Tenderloin neighborhood and we also lead regional, statewide, and national programming. We believe that everyone deserves access to the highest quality care served with dignity and respect! About You: You focus and center your work around giving a high level of service. You are empathetic, responding to any situation with compassion and curiosity. You are driven by your own internal integrity as well as that of the agency. You have a justice and equity mind-set. You feel that everyone deserves dignity and respect. You pay attention to details no matter how big or small. Program Description: Our Street Medicine providers deliver primary health care, urgent care, wound care, phlebotomy and lab results, behavioral health care, and case management outside of our clinic walls, directly to our community members living on the streets. We meet people where they, build long term relationships, and partner with people to support their health and wellness. Position Description: The Street Medicine Therapist is part of a multidisciplinary team that includes medical providers, nurses, case managers and community health workers. You will meet community members where they are located in the Tenderloin area, be it at their residences, in shelters or on the street. In this role, you will provide ongoing and episodic therapy to unhoused and recently housed people where they live, and housed persons who are not able to engage in clinic-based care. You will have the opportunity to collaborate with your direct team members, community organizations, other clinicians on the behavioral health team, and most importantly clients/patients. You will work to engage clients facing systemic oppression and barriers to accessing medical and mental health care, including LGBTQ+ folx, persons experiencing houselessness, people living with HIV, and people who use drugs. Essential Duties: Conduct field-based intakes, assessments, and reassessments of clients with mental health and substance use disorders. Provide consultation to the interdisciplinary team for urgent situations and assist with treatment planning and development. Carry a caseload of street-based therapy clients while being able to provide brief behavioral health interventions. Conduct street-based crisis intervention with the ability to assess for risk, a psychiatric emergency and conduct a 5150 assessment. Attend regular ongoing individual and group clinical supervision (as applicable depending on licensure). Be a liaison between all psychosocial services and the client's medical provider to ensure that a client's care is coordinated. Develop and utilize multiple modalities to address clients' substance use and mental health needs, including but not limited to individual psychotherapy using evidence-based treatments. Continually update client care plans and develop appropriate discharge plans while coordinating with outside parties including hospital social work teams, psychiatric emergency providers and urgent care, etc. Participate in all required meetings, including huddles, case conferences, monthly staff meetings and in-service trainings. Provide service referrals, linkages, care coordination, and advocacy services for clients, and monitor the outcomes of these activities. Provide referrals to medical and psychosocial service resources and programs when needed. Complete necessary documentation, assessments, and treatment plans in a timely manner. Perform other duties and tasks as assigned. Minimum Qualifications: Must be able to sit, stand, and walk for extended periods of time Associate Clinical Social Worker (LCSW preferred), registered with the BBS in the State of California At least 1 year of experience working with the following communities: low-income populations, people living with HIV, people who use drugs, LGBTQ+ folks, immigrants and refugees Deep understanding of harm reduction practices, motivational interviewing, and crisis intervention Demonstrated ability to apply therapeutic modalities to client work in a way that meets clients where they are and supports healing from trauma Experience working in interdisciplinary teams. Must be able to work independently, be flexible and responsive, and be a strong contributor to team performance Demonstrated reliability and good interpersonal, organizational, verbal, written communication skills. Must be able to handle multiple tasks and have ability to work professionally and ethically within multi-racial and multicultural settings Knowledge of legal mandates and ethical issues related to client privacy and confidentiality Ability to travel within San Francisco and, at times, the Bay Area or nationally When eligible, completion of an Involuntary Hold/5150 certification Up-to-date with vaccinations, especially the latest COVID-19 and seasonal flu vaccination Proof of TB clearance (issued within the past 12 months or less) Benefits: Competitive compensation Comprehensive health, vision, and dental insurance Company sponsored life, and long-term disability insurance Generous paid time off including paid holidays Company-sponsored retirement plan Opportunities for professional growth and development EEOC Statement : San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.

Agency Description San Francisco Community Health Center (SFCHC), formerly known as API Wellness Clinic, is a federally qualified health center that provides culturally competent, high quality medical care, health services, education, and outreach. We transform lives by advancing health, wellness and equality. We strengthen the well-being and lead under-served communities of all races, ethnicities, gender identities, sexual orientations, and immigration statuses toward justice and health. Founded in 1987 as an all-volunteer, community-based response to the AIDS crisis in communities of color, we are an anchor-organization for San Francisco's Tenderloin neighborhood, and we also lead regional, statewide, and national programming. We believe that everyone deserves to be healthy and needs access to the highest quality health care. About You: You focus and center your work around giving a high level of service. You are empathetic responding to any situation with compassion and curiosity. You are driven by your own internal integrity as well as that of the agency. You have a justice and equity mind-set. You feel that everyone deserves dignity and respect. You consistently pay attention to details. You collaborate well in a diverse and cross-functional workplace. Position Summary: The Patient Service Associate [PSA ] is the first person at SFCHC primary care clinic welcoming and greeting patients. Patient registration is a critical phase of SFCHC's Clinic Business Operations as it directly impacts the financial stability, operational efficiency and delivery of patient-centered care. Accurate information collected at registration ensures proper billing and claims processing, minimizing denials thus improving cash flow. Meaningful and relevant data are collected during visits to assure patient safety and proper care. A streamlined registration process reduces wait time, increases patient satisfaction and builds trust in choosing SFCHC as the primary care home. As a federally qualified health clinic [FQHC], SFCHC serves vulnerable populations and must accurately process payments through Medicare, Medi-CAL and managed care systems and other private payers, including the uninsured, underinsured. other public health programs and SFCHC Sliding Fee Discount Program (SFD). The Patient Service Associate works collaboratively with eligibility, Enhanced Care Management [ECM] and clinic enabling support staff. The PSA reports to the Revenue Cycle Manager under the daily supervision of the Health Eligibility and Access Supervisor. Essential duties: Schedule initial visit, pre-registration, check-ins and follow-up appointments and call or text messaging reminders for medical, behavioral and dental clinic patients. Collect up-to-date health insurance plan data upfront for accurate billing and collection. Validate patient identity during registration to prevent miscommunications to ensure the correct patient is receiving the right care. Example: government-issued photo ID and insurance card. Collect personal, medical and insurance data adhering to Patient Health Information principle. Use clearinghouse/270-271 or payer portal. Request consent to treat, HIPAA, Patient Rights and Financial Responsibility acknowledgments. Answer phone calls, text or email messages of appointment-related inquiries. Direct clinical matter to the Nurse station or Care triage. Check voice, text and email messages every hour [60 minutes] and forward non-appointment inquiries to the Nurse or Medical Assistant station. Obtain proper information from patients eligible under the Sliding Fee Discount Program. Conduct follow-up or reschedule patient no-shows and cancelations, documenting follow-up attempts in EPIC Electronic Health Record (EHR). Accept and process patient payments (cash/credit/check) and deliver Payment Report to Accounting by 5 pm daily. Contact new patient assigned by the managed care plans [San Francisco Health Plan and Anthem Blue Cross] and schedule initial visit within 60 days. Notify Supervisor and RCM of any hindrances or barriers when scheduling new appointments. Scan remittance advice, explanation of benefits and other health plan documentation supporting payments onto EPIC-OBS server and shred already scanned documents immediately. Refer patients requiring financial assistance, good faith estimates to Health Eligibility and Access Refer patients that may require ABN (Medicare) or payer-specific notices and pre-authorization to Clinic Referral Services or Health Eligibility and Access units. Qualifications and requirements: Ability to work with diverse populations - LGBTQ communities, refugees/immigrants, people experiencing homelessness, and multiply-diagnosed populations (those with substance use and/or mental health barriers) A High school diploma or GED with accurate typing and handwriting skills This job requires prolonged sitting, occasional lifting up to 20 lbs and constant typing Proficiency in the use of computers (Adobe Acrobat, Microsoft Windows, and MS Office-Word, Excel, and Outlook). Strong written and verbal communication skills in English Strong attention to detail and demonstration of follow through and reliability. Ability to work with a multi-disciplinary team. Must complete Health Information Portability & Affordability Act [HIPAA] training, 340B Basic, Fraud Waste and Abuse trainings within the first 3 business days of hire Up-to-date with vaccinations, especially the latest COVID-19 and flu vaccines. Proof of TB clearance (issued within the past 12 months). Two years' experience in customer service, office, and clerical work, health clinic is desirable Spanish or other foreign language fluency is preferred Knowledge of EPIC is preferred Preferred Qualifications: Two years' experience in customer service, office, and clerical work, health clinic is desirable Spanish or other foreign language fluency is preferred Knowledge of EPIC is preferred Benefits: Competitive compensation Comprehensive health, vision, and dental insurance Company sponsored life, and long-term disability insurance Generous paid time off including paid holidays Company-sponsored retirement plan Opportunities for professional growth and development EEOC Statement : San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.

Social Worker/Therapist Agency Description: San Francisco Community Health Center (formally API Wellness Center) is a multicultural health services, education, research, and policy organization. We transform lives by advancing health, wellness, and equality. We strengthen the well-being and lead under-served communities of all races, ethnicities, gender identities, sexual orientations, and immigration statuses toward justice and health. Founded in 1987 as an all-volunteer, community-based response to the AIDS crisis in communities of color, we are an anchor-organization for San Francisco's Tenderloin neighborhood, and we also lead regional, statewide, and national programming. We believe that everyone deserves to be healthy and needs access to the highest quality health care. About You: You focus and center your work around giving a high level of service. You are empathetic in responding to any situation with compassion and curiosity. You are driven by your own internal integrity as well as that of the agency. You have a justice and equity mind-set. You feel that everyone deserves dignity and respect. You consistently pay attention to details. You collaborate well in a diverse andinterdisciplinary workplace. Role Summary: We are looking for a Social Worker / Therapist who is passionate about walking alongside people on their journey toward healing and wholeness. This role is part of a deeply collaborative, multidisciplinary team-including medical providers, nurses, case managers, and peer advocates-who believe in care that is relational, restorative, and rooted in dignity. Rather than focusing solely on symptoms or diagnoses, our work centers on supporting clients' overall wellness-body, mind, and spirit. We strive to create safe, welcoming spaces where clients can feel seen, heard, and empowered to move toward the life they want. This position is especially focused on supporting the transgender community, people experiencing homelessness, people living with HIV, people who use substances, and sex workers-individuals whose wisdom and resilience inspire us every day. This is more than a clinical role. It is a chance to build trusting relationships, nurture community, and be part of a team that cares for each other while caring for our clients. Essential Duties: Welcome new clients with warmth, respect, and curiosity-offering trauma-informed intake and assessment that invite people to share their story in their own way. Partner with clients to identify their hopes and goals for wellness and co-create care plans that center their strengths and priorities. Support transgender and gender non-conforming clients as they navigate the journey towards gender-affirming surgery. This includes conducting thoughtful assessments and preparing personalized letters to facilitate their individual healthcare needs. Provide therapy and supportive counseling using approaches that are client-centered, culturally attuned, and body-aware. Offer grounding presence and consultation to the care team during urgent or crisis situations. Support smooth transitions and endings, ensuring clients leave care with dignity and a plan that feels right for them. Work closely with a compassionate and multidisciplinary team-sharing insight, celebrating progress, and learning together. Complete documentation thoughtfully and accurately to ensure clients' stories are honored and their care is well coordinated. Contribute to creating a culture of wellness and growing restorative practices for staff as well as clients, recognizing that healing happens in community. Provide referrals, linkages, care coordination, and advocacy services for clients, and support them as they navigate complex systems Work collaboratively with internal and external social support programs Participate in all required meetings in order to ensure compliance with HRSA funded grant Complete necessary documentation, assessments and treatment plans in a timely manner; for third-party payers, thoroughly document visits for coding and billing Lead and participate in case conferences, monthly staff meetings and in-service trainings Welcome and take opportunities to collaborate on additional projects as they arise. What We're Looking For: Holds a Master's degree in Social Work (or equivalent) and has ASW registration (or equivalent). Licensure is welcomed but not required. Brings experience working with communities who face systemic barriers, including people living with HIV, people experiencing homelessness, immigrants, LGBTQ+ communities, BIPOC and people who use drugs. Values harm reduction and other approaches that promote autonomy and reduce stigma. Thrives in a team environment and enjoys co-creating solutions, while also being able to work independently. Has experience and/or interest in facilitating groups. Communicates with clarity, compassion, and respect for diverse ways of being. Is curious, reflective, and committed to their own ongoing growth and wellness. Is reliable, knowledgeable about legal and ethical issues related to client privacy and confidentiality and is able to be independently organized. Is fully vaccinated against COVID-19 and flu, has current TB clearance, and is up to date on other health requirements. When eligible, completes certification for 5150/involuntary hold. Spanish-speaking strongly preferred Benefits: Competitive compensation Comprehensive health, vision, and dental insurance Company sponsored life, and long-term disability insurance Generous paid time off including paid holidays Company-sponsored retirement plan Opportunities for professional growth and development EEOC Statement: San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate based on age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.

Agency Description: San Francisco Community Health Center (formerly known as API Wellness Center) is a federally qualified health center that provides culturally competent, high quality medical care, health services, education, and outreach. We transform lives by advancing health, wellness and equality. We strengthen the well-being and lead under-served communities of all races, ethnicities, gender identities, sexual orientations, and immigration statuses, toward justice and health. Founded in 1987 as an all-volunteer, community-based response to the AIDS crisis in communities of color, we are an anchor-organization for San Francisco's Tenderloin neighborhood, and we also lead regional, statewide, and national programming. We believe that everyone deserves access to the highest quality healthcare served with dignity and respect! Position Description: The Clinical Manager performs duties in office, clinic, and community settings that are within the scope of practice for a Certified Medical Assistant. This position is responsible for the direct supervision of clinical staff (MAs, phlebotomists, Patient Care Coordinator, Referral Coordinator, Medical Front Desk Staff, and other clinical administrative staff). The Clinical Manager is responsible for overseeing daily clinic activities of the front and back offices and working with the Associate Director (AD) of the Wellness Clinic to ensure adherence to clinical protocols and assure the highest level of clinical care. Essential Duties: Oversee and manage the day-to-day function of the health center and its staff and clients/patients. Recruit, supervise, coach and professionally develop staff reporting to this position. Oversee the client and patient satisfaction processes, including the implementation of quarterly satisfaction survey with collaboration from the front desk staff. Participate in the clinic facilities safety management, including disaster planning and emergency response in collaboration with the Chief Medical Officer (CMO). During emergency responses, Clinical Manager will coordinate care and serve as safety monitor for 4th floor and represent the Wellness Clinic at periodic Safety Committee meetings. Perform all regular tasks assigned to Medical Assistants, including patient rooming, collecting vital signs, managing health maintenance, phlebotomy, and performing injections - including vaccines and hormones under RN or provider direction. Medical Assistant job duties are done within the clinic setting, as well as non-traditional setting, “beyond the 4-walls” of the clinic (ie, on the streets, encampments, SROs, and patients' homes, etc.) Manage, in collaboration with the AD of the Wellness Clinic, all medical supplies, including in-house Durable Medical Equipment (DME), wound care, liquid nitrogen and other clinic supplies. Develop workflow for managing medical supply inventory and billing for supplies when used/dispensed. Ensure all medical equipment is calibrated and maintained in working order. Source and repair medical equipment as needed. Develop and manage a procedure cart for providers with an associated binder listing supplies needed for each binder. Develop protocol for managing the procedure cart. Manage or work with a designated RN to manage the vaccine program, including regular audits from the Department of Health, ensuring staff is trained to store vaccines, and that appropriate inventory is maintained. Develop contingency protocol for refrigerator temperature excursions. Work with Lead MA to coordinate coverage/schedule for the MA team and medical reception desk. Work with AD Wellness Clinic to coordinate RN drop-in schedule and provider on-call schedule. Work with Compliance/Finance to monitor and ensure Wellness Clinic compliance with applicable laws, regulations, and department policies for both back and front office. Participate in all certifications, quality assurance, or regulatory site visits by authorities. Review and reconcile all invoices related to clinical inventory/supplies, labs (Quest), EMR, equipment, and other vendors. Assist management with recruitment, interviewing, and selection of nursing and clinic personnel. Assure that all staff follow confidentiality measures (HIPAA et al). Other duties as assigned.

Community Health Worker About Us: San Francisco Community Health Center (formerly Asian and Pacific Islander Wellness Ctr) is a multicultural health services, education, research, and policy organization. We transform lives by advancing health, wellness, and equality. We strengthen the well-being and lead under-served communities of all races, ethnicities, gender identities, sexual orientations, and immigration statuses toward justice and health. Founded in 1987 as an all-volunteer, community-based response to the AIDS crisis in communities of color, we are an anchor-organization for San Francisco's Tenderloin neighborhood, and we also lead regional, statewide, and national programming. W e believe that everyone deserves to be healthy and needs access to the highest quality health care. About You: You focus and center your work around giving a high level of service. You are empathetic, responding to any situation with compassion and curiosity. You are driven by your own internal integrity as well as that of the agency. You have a justice and equity mind-set. You feel that everyone deserves dignity and respect. You consistently pay attention to details. You collaborate well in a diverse and cross-functional workplace Program Description: The Complex Care team at San Francisco Community Health Center (SFCHC) cares for the residents of the Tenderloin and adjacent San Francisco neighborhoods. The team consists of case managers, community health workers and nurses who strive to deliver quality care management to patients experiencing barriers to care due to mental health, substance use, homelessness, or a history of incarceration. Medical care and case management is delivered with an objective client driven approach, at the homes, shelters, temporary and permanent housing, acute care settings and within the SFCHC clinic. The Complex Care team provides complex nursing and case management via Enhanced Care Management (ECM), a Medi-Cal program seeking to provide intensive care coordination for patients experiencing complex medical and social comorbidities. Position Summary The Community Health Worker (CHW) is a trusted member of and/or a person who has a close understanding of the community served in the delivery of health-related services through either working directly with providers or their partner organizations. This trusting relationship with the community enables CHW's to serve as a liaison between health and social services and the community to facilitate members' access to services and improve the quality and cultural competence of services delivered. CHW's build individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, community education, informal counseling, social support, and advocacy. CHWs at SFCHC will have the opportunity to gain robust knowledge around services tailored for People living with HIV/AIDS (PLWHA), the trans community, transitional-aged youth, people experiencing homelessness (PEH), and active substance users. Essential Duties: Outreach and Engagement: Outreaching clients by conducting home visits and supporting clients' medical and social needs. Health Education and Promotion: Providing culturally appropriate health education and information on topics like nutrition, mental health, and chronic disease management. Navigation and Access: Guiding individuals through the health system of California and San Francisco (Medical, SFHP), as well as other services. Supporting individuals through the Human Services Agency of SF, for public assistance, employment support, and community resources. Navigating General Assistance, Social Security, Coordinated Entry Charitable Services, etc. Social Support and Advocacy: Offering companionship and emotional support to individuals with their medical and resources appointments when needed. Providing general advocacy for clients with internal and external service providers. Educating and supporting clients in becoming more familiar with the different services to improve their living. Complex Care Program ECM: The CHW at SFCHC Clinic is a role with a high level of responsibilities, including learning about the clients' medical needs and social determinants of health. Complex understanding about the client's barriers to health and wellness facilitates the development of a Care Plan, which includes crucial care coordination with the medical team at SFCHC. Other: Participating in required agency-wide meetings, clinic huddle, ongoing HR training, and ECM/EPIC training. Minimum Qualifications: Ability to sit, stand, and walk frequently. This position will have CHWs in the field more than 50% of the time Commit to a work schedule of Monday to Friday, 8:45am-4:45pm Have a deep understanding of the communities served by SFCHC or be a part of these communities. A high school diploma or equivalency or equivalent life experience. Community Health Worker Certification is preferred or willingness to become certified once state requirements are developed. Experience and ability to work with sexual and gender minorities, refugees, immigrants, homeless, and multiple-diagnosed populations (those with substance use and/or mental health issues) applying harm reduction principles. Sensitivity and familiarity with HIV/AIDS cultural issues in communities of color. Familiarity with HIV psychosocial and primary care service resources in San Francisco. Ability to maintain confidentiality and privacy of people, documents, data, and communications. Ability to travel locally to conduct home outreach Excellent verbal, interpersonal, and group communications skills Good documentation, organizational and time management skills Current on COVID-19 and seasonal flu vaccinations and able to show proof of vaccination. Preferred Qualifications: Bilingual Spanish (or other SF Threshold Language) speaking Self-starter, self-motivated and able to work within a team PC computer skills preferred, especially with MS Office products Experience in providing social services, and refugee assistance Knowledge of EPIC, Word, Excel, Zoom and being able to learn other computer programs related to administrative work. Benefits: Competitive compensation Comprehensive health, vision, and dental insurance Company sponsored life, and long-term disability insurance Generous paid time off including paid holidays Company-sponsored retirement plan Opportunities for professional growth and development EEOC Statement: San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.

Program Specialist- Community Engagement Agency Description: San Francisco Community Health Center (formerly known as API Wellness Center) is a federally qualified health center that provides culturally competent, high quality medical care, health services, education, and outreach. We transform lives by advancing health, wellness and equality. We strengthen the well-being and lead under-served communities of all races, ethnicities, gender identities, sexual orientations, and immigration statuses, toward justice and health. Founded in 1987 as an all-volunteer, community-based response to the AIDS crisis in communities of color, we are an anchor-organization for San Francisco's Tenderloin neighborhood, and we also lead regional, statewide, and national programming. We believe that everyone deserves to be healthy and needs access to the highest quality health care. About You: You focus and center your work around giving a high level of service. You are empathetic responding to any situation with compassion and curiosity. You are driven by your own internal integrity as well as that of the agency. You have a justice and equity mind-set. You feel that everyone deserves dignity and respect. You consistently pay attention to details. You collaborate well in a diverse and cross-functional workplace. Position Summary: The Program Specialist will work as part of the Community Engagement team to: work within SFCHC's Community Living Room program supporting guests who are accessing the drop-in for meals, support groups, medical appointments, and special events; support with development, implementation, and facilitation of support groups and health education sessions to assist clients and patients with reducing their risk for HIV, Hepatitis C, and accidental overdose; and, conduct as needed outreach and navigation support for clients to support with engagement in care and treatment; provide assessments, including onboarding, offboarding, and follow-up assessments, and linkage to the necessary resources to seamlessly move client through the REACT program; conduct both street and clinic-based assessments with special emphasis on people experiencing homelessness and people who use drugs, providing linkage to essential medical, behavioral, and social services Essential Duties: Coordinate supportive programming for the Community Living Room and SFCHC's Wellness Clinic, and work with Community Engagement team members to maintain a regular calendar of activities for guests, clients, and patients. Facilitate and coordinate with other SFCHC staff and guest speakers for educational presentations and workshops, and ensure space is available/reserved for activities and cleaned after use. Conduct intakes and assessments of new clients for REACT program and other SFCHC programs/services, including offboarding assessments, and post-program follow-up assessments. Provide high quality customer service to guests, clients, and patients accessing SFCHC programming. Support guests, clients, and patients with linkage and navigation support to SFCHC programming; ensuring successful completion of relevant intake packets and assisting with navigation as they establish care. Conduct street and clinic-based substance use assessments (SUA) to a diverse population of people, including people experience homelessness and people who use drugs, providing as needed linkage, navigation, and follow-up support to assist individuals with linkage to care, treatment, and essential resources. Work collaboratively with direct supervisor, Community Engagement Department management and staff, and community partners to ensure high quality service delivery for agency guests, clients, and patients. Work with the Program Manager for the Community Living Room to ensure supplies and materials needed for activities and events are ordered and available. Create and distribute media, including but not limited to, promotional flyers for events and activities, educational presentations for the Community Engagement department and other programming within SFCHC. Act as an ambassador of the organization and represent the work of the agency to the community at, including, but not limited to, street fairs, partnering organizations, and community events. Complete timely documentation of assignments and any other required documentation including, but not limited to, client interaction notes, trainings, responses to emails, presentations, etc. Function in a supportive role for the various programs and projects of the Community Engagement team. Participate in case conferences, staff meetings, in-service trainings, and supervisions. Perform other duties and tasks as assigned. Minimum Qualifications: Ability to sit, stand, and walk frequently (this position requires community outreach) At least one year of experience providing counseling, advocacy, education and service coordination and/or outreach work to disenfranchised communities, including people living with Hep C, HIV/AIDS, Trans-identified individuals, and people experiencing homelessness and housing instability. Knowledge of HIV/AIDS, STIs, substance use, mental health, and social services. Knowledge of harm reduction philosophy, client-centered counseling, and motivational interviewing techniques. Must be adaptive, flexible, and a team player. Strong verbal and written proficiency in English. Ability to work weekends and evenings occasionally. Ability to maintain confidentiality and privacy of persons, documents, data, and communications. Up to date with vaccinations, especially latest COVID-19 vaccine and flu shot vaccine. Proof of TB clearance (issued within the past 12 months). Spanish speaking is highly preferred Benefits: Competitive compensation Comprehensive health, vision, and dental insurance Company sponsored life, and long-term disability insurance Generous paid time off including paid holidays Company-sponsored retirement plan Opportunities for professional growth and development EEOC Statement: San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.

Shift Supervisor, Taimon Booton Navigation Center About Us: San Francisco Community Health Center is a federally qualified health center that provides culturally competent high quality medical care, mental health services, education, and outreach. We are a safety-net for the LGBTQ community, the unsheltered community, people who use substances, and those with mental health needs. We are an anchor-organization for San Francisco's Tenderloin neighborhood, and we also lead regional, statewide, and national programming. We believe everyone deserves access to the highest quality care served with dignity and respect! About You: You focus and center your work around giving a high level of service. You are empathetic, responding to any situation with compassion and curiosity. You are driven by your own internal integrity as well as that of the agency. You have a justice and equity mind-set. You feel that everyone deserves dignity and respect. You pay attention to details no matter how big or small. Program Summary: Taimon Booton Navigation Center (TBNC) is a shelter and service center for transgender, gender non-conforming & intersex people, as well as cisgender women, to find sanctuary, community, and a pathway to housing. We offer beds, meals, showers, laundry facilities, medical services, case management, recreational activities and community. It is our hope that everyone who stays at the Taimon Booton Navigation Center leaves feeling safer, more supported, and on their way to stable housing. Role Summary: The Shift Supervisor is responsible for general oversight and supervision of the day-to-day operations, programming, staffing, and client services at TBNC. The Shift Supervisor is part of the leadership team and is the central point of contact and responsible for responding to the needs of both staff and participants, in addition to support the team wherever needed and address escalated issues as they arise. The Shift Supervisor will take part in the shared work of a diverse, multi-disciplinary team to provide a nurturing, welcoming and safe place for people to shelter and explore options for permanent housing. Essential Duties: Strong professional and polite behavior towards clients and staff Strong boundaries with guests and staff Ensure staff are on-site and equipped to provide the best service to program clients and ensure consistent provision of services. Create a safe and welcoming environment for clients, dealing with day to day situations that may pop up; escalating serious issues to Site Director Provide guidance, leadership, and consultation to staff with the support of the Director Participate in the implementation of the policies and procedures of TBNC. Participate in shift meetings. Complete daily shift reports and communicate with Leadership team of any incident immediately Attend shifts on time and be reliable Work with extreme integrity - doing the right things when no one is watching Regularly meet with staff and participants to address any disciplinary actions and accountability to ensure a trauma informed client experience Ensure that TBNC staff are familiar and up-to-date on trainings and understand and adhere to TBNC policy manual. De-escalate crisis situations and make decisions under pressure. Multi-task and remain focused in a fast-paced environment. Work on weekends and/or holidays as needed . Other duties as assigned Minimum Qualifications: Bachelor's degree in related field. A combination of experience and education will be considered. At least one year of experience working with people of different racial and ethnic backgrounds, genders identities, sexual orientations, people who use substances, including injection drugs, those experiencing homelessness, people with mental health challenges, people with disabilities, and people living with HIV/AIDS and/or Hepatitis C Comfortable and culturally competent in working with LGBTQ communities Ability to maintain confidentiality and privacy of persons, documents, data, and communications. Excellent written and verbal communications skills in English. Experience working in interdisciplinary teams. Demonstrated reliability and good interpersonal, organizational, verbal, written communication skills in English. Must be able to handle multiple tasks and have ability to work professionally and ethically within multi-racial and multicultural settings. Be able to provide customer service in an effective, courteous and friendly manner and meet the needs of diverse clientele. Some evening and weekend hours required. Fully vaccinated against COVID-19, complete with booster shot(s) and able to show proof of vaccination. Up to date with vaccinations, especially seasonal flu shot vaccine. Proof of TB clearance (issued within the past 12 months). Benefits: Competitive compensation Comprehensive health, vision, and dental insurance Company sponsored life, and long-term disability insurance Generous paid time off including paid holidays Company-sponsored retirement plan Opportunities for professional growth and development EEOC Statement: San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.

Program Manager- RESTORE Case Management About Us: San Francisco Community Health Center is a federally qualified health center that provides culturally competent high quality medical care, mental health services, education, and outreach. We are a safety-net for the LGBTQ community, the unsheltered community, people who use substances, and those with mental health needs. We are an anchor-organization for San Francisco's Tenderloin neighborhood, and we also lead regional, statewide, and national programming. We believe that everyone deserves access to the highest quality care served with dignity and respect. About You: You focus and center your work around giving a high level of service. You are empathetic responding to any situation with compassion and curiosity. You are driven by your own internal integrity as well as that of the agency. You have a justice and equity mind-set. You feel that everyone deserves dignity and respect. You consistently pay attention to details. You collaborate well in a diverse and cross-functional workplace. Position Description: The Program Manager will oversee the day-to-day functions of the RESTORE case management program. RESTORE stands for Recovery Engagement to Start Treatment for Overdose Response Equity. This position will work under the supervision of the Associate Director of Community Response and Treatment, to ensure that the goals and objectives of the program are met. The Program Manager will be responsible for hiring and supervision of staff who are assigned to dedicated RESTORE sites, ensuring that staff members are trained to provide client responsive and harm reduction-oriented case management to individuals engaging in medically assisted treatment, and coordinating responsibly and effectively with community members and partner organizations to ensure that programmatic activities reach desired targets and outcomes. Essential Duties: Oversee the day-to-day functions of the RESTORE Case Management program. Hire, train, and provide direct supervision to staff within the program at their dedicated sites. Work collaboratively with other members of the RESTORE team which includes other Program Managers, Case Managers, Community Health Workers, and representatives from partnering organizations and The Health Department. Develop system to ensure timely submission of programmatic reporting for required partner meetings. Develop system to ensure timely submission of client encounter documentation in electronic health record (EHR) and regularly conduct quality assurance to ensure that case managers are documenting correctly. Provide as needed technical assistance to case managers around utilization of EHR, and their documentation style. Provide coaching to case managers to assist with increasing knowledge and awareness around client engagement methods and model desired case management approaches. Ensure timely submission of all progress reports, ensuring that reports accurately describe and represent completed work. Develop trainings, workshops, and educational materials, as needed to support programmatic activities. Manage relationships with key stakeholders, program consultants, and external partners from various health agencies and attend regular coalition and stakeholder meetings across the San Francisco Bay Area. Collaborate with the SFCHC Wellness Clinic and other departments within SFCHC to ensure successful integration between programs. Work directly with internal and external evaluators of programs to collect and analyze data across all projects. Ensure compliance with all outreach, promotion, and recruitment policies and procedures. Other duties as assigned. Minimum Qualifications: Ability to sit, stand, climb stairs and walk for an extended period of time Bachelor's degree in related field and 2 years of experience providing program management or coordination in a community health/community engagement in San Francisco, or equivalent combination of education and experience. At least 2 years of experience working with people who use drugs (PWUD), harm reduction as intervention, San Francisco-based substance use programming, client-centered counseling, and motivational interviewing. At least 2 years of experience and comfort working with sexual and gender minorities, refugees, immigrants, homeless, and multiple-diagnosed populations (those with substance use and/or mental health issues). Sensitivity and familiarity with HIV/AIDS and cultural issues in communities of color. Conflict Management and de-escalation skills Experience working in interdisciplinary teams. Demonstrated reliability and good interpersonal, organizational, verbal, written communication skills in English. Must be able to handle multiple tasks and have ability to work professionally and ethically within multi-racial and multicultural settings. Be able to provide customer service in an effective, courteous and friendly manner and meet the needs of diverse clientele. Knowledge of legal mandates and ethical issues related to client privacy and confidentiality. Strong knowledge of Microsoft Office, documentation in an electronic health record, and data entry and management. Up-to-date with vaccinations, especially COVID-19 and seasonal flu shot vaccinations Proof of TB clearance (issued within the past 12 months or less) Preferred Qualifications: Experience working with EPIC documenting client/patient encounters Spanish language proficiency Benefits: Competitive compensation Comprehensive health, vision, and dental insurance Company sponsored life, and long-term disability insurance Generous paid time off including paid holidays Company-sponsored retirement plan Opportunities for professional growth and development EEOC Statement : San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.

Registered Nurse, Wellness Clinic About Us: San Francisco Community Health Center is a federally qualified health center that provides culturally competent high quality medical care, mental health services, education, and outreach. We are a safety-net for the LGBTQ community, the unsheltered community, people who use substances, and those with mental health needs. We are an anchor-organization for San Francisco's Tenderloin neighborhood, and we also lead regional, statewide, and national programming. We believe that everyone deserves access to the highest quality care served with dignity and respect! About You: You focus and center your work around giving a high level of service. You are empathetic in responding to any situation with compassion and curiosity. You are driven by your own internal integrity as well as that of the agency. You have a justice and equity mind-set. You feel that everyone deserves dignity and respect. You consistently pay attention to details. You collaborate well in a diverse and interdisciplinary workplace. Program Summary: The Wellness Clinic is a core function of San Francisco Community Health Center. In 2015, we became the first new Federally Qualified Health Center (FQHC) in San Francisco in 40 years, enabling us to expand our capacity and provide full primary care services. The Wellness Clinic works in close collaboration with the Street Medicine team, Trans Thrive, Taimon Booton Navigation Center, and our other sites to coordinate primary care for patients accessing SFCHC services in multiple settings Role Summary: The Clinic Nurse (RN) will plan, coordinate, and oversee our day-to-day nursing services. They will support our primary care providers in patient adherence to treatment goals through coordination of care. In addition to clinical support, the RN will help us achieve our administrative goals. Opportunities will be available for professional growth and development through participation in educational programs, review of current literature, in-service meetings, and workshops. Essential Duties: Performs timely client/patient telephone advice and triage assessment with clinical competence and judgment for urgent/drop-in care. Documents appropriately in electronic medical record. Uses multiple EMR platforms to gather patient information. Responds to emergencies as they occur in a timely fashion with clear delegation to clinic staff. Performs nursing assessment, implements a plan of care, and arranges for follow up care for primary care patients. Provides patient education on a variety of topics (e.g. preventative care, such as PrEP, doxy PEP, HIV, STI's, harm reduction, colon cancer screening, diabetes, hypertension, asthma, nutrition, and other specific diagnostic procedures). Provides patient-centered and team-based medical management according to defined algorithms for patients with chronic diseases. Participates in the Enhanced Care Management (ECM) program to document medical case management delivered for reimbursement. Participates in care coordination meetings for ECM-enrolled patients. Provides wound care service under supervision of providers and clinical protocols on site. Participates in daily Quality Improvement activities. Performs initial and continued assessment of client health status, immunizations, and TB screening based on established protocols. Administers adult immunizations, medications, and phlebotomy consistent with current guidelines and established protocols. Provides culturally and racially competent client care in a manner that is both non-discriminatory and nonjudgmental. Communicates effectively with client/patient, clinic staff, the public at large and interdepartmental staff in a nondiscriminatory manner. Works with other members of the health care team to provide comprehensive primary care services. Participates in pre-clinic daily huddle, identifying high-needs patients for the clinic session. Covers clinical job duties of non-licensed staff when required by clinic management. Proficiently triages patients based on acuity, complexity, and immediate needs to appropriate Primary Care Provider. Links patient to appropriate in-house and outside medical, behavioral, and social services. Supervises vaccine management program in conjunction with Department of Public Health. Maintains accurate log of vaccines and therapeutic injection inventory, expiration dates and orders vaccines as needed. Conducts and or supervises administrative aspects of care coordination (eg. prior authorizations, specialty referrals, post-hospitalization discharge). Conducts and/or supervises clinic medication inventory and crash cart inventory. Evaluates and executes routine refills in a timely manner as well as prepares and submits prior authorizations according to established workflows. Coordinates treatment plans/procedures for routine services such as pre-exposure prophylaxis (PrEP), drug detox and medication assisted treatment of opioid use disorder, STI treatment, HIV treatment, and hepatitis C treatment. Coordinates follow-up care in accordance with treatment plan outlined by Primary Care Provider and interdisciplinary team. Evaluates patients for medication adherence by Primary Care Provider's treatment plan. Conducts accurate and thorough medication reconciliation and medication management (such as dispensing medications weekly or DOT) as ordered by PCP. Provides N95 FIT testing for staff as needed. Serves as an integral member of the clinical and interdisciplinary team to provide wrap-around services/ care for clients in a team-based care model. Other job-related duties as assigned. Physical Demands: Employees may need to occasionally lift up to 50 pounds unassisted. Requires clear close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Employees may be occasionally exposed to toxic or caustic chemicals. Work Environment: Employees have direct contact with clients/patients while administering care. This position may require traveling to other office locations or off-site meetings as required by the job. Minimum Qualifications: Associate or bachelor's degree in nursing. Current license as Registered Nurse through the California Board of Registered Nursing. Current Basic Life Support Certification. Two years of experience as a Registered Nurse Effective written and verbal communication skills. Must have a philosophy that is consistent with the Mission, Vision, and Core Values of the organization. Ability to organize, plan, and effectively work on an interdisciplinary team. Must obtain TB clearance and complete background check upon hire. Up-to-date vaccinations including 2024 COVID-19 and seasonal flu Preferred Qualifications: Experience/proficiency working with Epic EMR. Experience working with people of diverse backgrounds (gender identity, sexual orientation, race, ethnicity, immigration status). Experience working with clients affected by significant challenges with behavioral and/or mental health. Experience applying harm reduction principles in clinical care. Experience working with highly traumatized populations, using trauma-informed principles of care. Fluency in English and an additional language (e.g., Spanish, Arabic, Thai, Vietnamese, Tagalog, or Chinese). Experience working in an FQHC or other type of Community Health Center. Benefits: Competitive compensation Comprehensive health, vision, and dental insurance Company sponsored life, and long-term disability insurance Generous paid time off including paid holidays Company-sponsored retirement plan Opportunities for professional growth and development EEOC Statement: San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate based on age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.

Agency Description San Francisco Community Health Center (SFCHC), formerly known as API Wellness Clinic, is a federally qualified health center that provides culturally competent, high quality medical care, health services, education, and outreach. We transform lives by advancing health, wellness and equality. We strengthen the well-being and lead under-served communities of all races, ethnicities, gender identities, sexual orientations, and immigration statuses toward justice and health. Founded in 1987 as an all-volunteer, community-based response to the AIDS crisis in communities of color, we are an anchor-organization for San Francisco's Tenderloin neighborhood, and we also lead regional, statewide, and national programming. We believe that everyone deserves to be healthy and needs access to the highest quality health care. About You: You focus and center your work around giving a high level of service. You are empathetic responding to any situation with compassion and curiosity. You are driven by your own internal integrity as well as that of the agency. You have a justice and equity mind-set. You feel that everyone deserves dignity and respect. You consistently pay attention to details. You collaborate well in a diverse and cross-functional workplace. Position Summary: The Patient Service Associate [PSA] is the first person at SFCHC primary care clinic welcoming and greeting patients. Patient registration is a critical phase of SFCHC's Clinic Business Operations as it directly impacts the financial stability, operational efficiency and delivery of patient-centered care. Accurate information collected at registration ensures proper billing and claims processing, minimizing denials thus improving cash flow. Meaningful and relevant data are collected during visits to assure patient safety and proper care. A streamlined registration process reduces wait time, increases patient satisfaction and builds trust in choosing SFCHC as the primary care home. As a federally qualified health clinic [FQHC], SFCHC serves vulnerable populations and must accurately process payments through Medicare, Medi-CAL and managed care systems and other private payers, including the uninsured, underinsured. other public health programs and SFCHC Sliding Fee Discount Program (SFD). The Patient Service Associate works collaboratively with eligibility, Enhanced Care Management [ECM] and clinic enabling support staff. The PSA reports to the Revenue Cycle Manager under the daily supervision of the Health Eligibility and Access Supervisor. Essential duties: Schedule initial visit, pre-registration, check-ins and follow-up appointments and call or text messaging reminders for medical, behavioral and dental clinic patients. Collect up-to-date health insurance plan data upfront for accurate billing and collection. Validate patient identity during registration to prevent miscommunications to ensure the correct patient is receiving the right care. Example: government-issued photo ID and insurance card. Collect personal, medical and insurance data adhering to Patient Health Information principle. Use clearinghouse/270-271 or payer portal. Request consent to treat, HIPAA, Patient Rights and Financial Responsibility acknowledgments. Answer phone calls, text or email messages of appointment-related inquiries. Direct clinical matter to the Nurse station or Care triage. Check voice, text and email messages every hour [60 minutes] and forward non-appointment inquiries to the Nurse or Medical Assistant station. Obtain proper information from patients eligible under the Sliding Fee Discount Program. Conduct follow-up or reschedule patient no-shows and cancelations, documenting follow-up attempts in EPIC Electronic Health Record (EHR). Accept and process patient payments (cash/credit/check) and deliver Payment Report to Accounting by 5 pm daily. Contact new patient assigned by the managed care plans [San Francisco Health Plan and Anthem Blue Cross] and schedule initial visit within 60 days. Notify Supervisor and RCM of any hindrances or barriers when scheduling new appointments. Scan remittance advice, explanation of benefits and other health plan documentation supporting payments onto EPIC-OBS server and shred already scanned documents immediately. Refer patients requiring financial assistance, good faith estimates to Health Eligibility and Access Refer patients that may require ABN (Medicare) or payer-specific notices and pre-authorization to Clinic Referral Services or Health Eligibility and Access units. Qualifications and requirements: Ability to work with diverse populations - LGBTQ communities, refugees/immigrants, people experiencing homelessness, and multiply-diagnosed populations (those with substance use and/or mental health barriers) A High school diploma or GED with accurate typing and handwriting skills This job requires prolonged sitting, occasional lifting up to 20 lbs and constant typing Proficiency in the use of computers (Adobe Acrobat, Microsoft Windows, and MS Office-Word, Excel, and Outlook). Strong written and verbal communication skills in English Strong attention to detail and demonstration of follow through and reliability. Ability to work with a multi-disciplinary team. Must complete Health Information Portability & Affordability Act [HIPAA] training, 340B Basic, Fraud Waste and Abuse trainings within the first 3 business days of hire Up-to-date with vaccinations, especially the latest COVID-19 and flu vaccines. Proof of TB clearance (issued within the past 12 months). Two years' experience in customer service, office, and clerical work, health clinic is desirable Spanish or other foreign language fluency is preferred Knowledge of EPIC is preferred Preferred Qualifications: Two years' experience in customer service, office, and clerical work, health clinic is desirable Spanish or other foreign language fluency is preferred Knowledge of EPIC is preferred Benefits: Competitive compensation Comprehensive health, vision, and dental insurance Company sponsored life, and long-term disability insurance Generous paid time off including paid holidays Company-sponsored retirement plan Opportunities for professional growth and development EEOC Statement: San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.