Schedule planning manager job description

Mortenson's success is not a matter of luck; it's a result of our ingenuity, expertise, and exceptional people coupled with our unparalleled focus on customer service.

Our foundation and culture are based upon our values of trust, safety, teamwork, responsibility, service and stewardship. We are inspired by a compelling purpose to build structures and facilities for the advancement of modern society and a mission to create an exceptional customer experience. Mortenson has built a reputation for being a leader in our industry and in the communities in which we live and work.

It all starts with our extraordinary people and collaborative teams. Mortenson has been voted a "best place to work" over 40 times since 2002…
…What are you waiting for?

PRIMARY PURPOSE OF POSITION

Perform non-routine planning and scheduling assignments that require the selection and application of complex scheduling principles and techniques on highly complex or multiple projects. This role is responsible for leading and coordinating team members and processes to implement planning and scheduling strategies on our projects.

EXPECTATIONS OF ALL TEAM MEMBERS

At Mortenson, we believe everyone is a leader. For that reason, every team member is expected to apply our leadership principles - Do the Right Thing, We Before Me and Inspire What's Possible - in their work. This means we act with dependability, initiative and a positive attitude to produce high quality work and deliver an exceptional customer experience. We are on time, productive and consistent in our attendance. We approach work as part of a team, listen to the opinions of others and cooperate to achieve project goals. We accept direction from supervisors and seek out constructive feedback. We follow rules and procedures to ensure quality work and safeguard the wellbeing of ourselves and others. We push to exceed the established goals, standards and accountabilities of our positions to increase quality, safety and innovation.

All team members are responsible for supporting a diverse, equitable and inclusive work environment, as well as positively contributing to our company culture. This begins by aligning with Mortenson's values and ethical standards as stated in the Mortenson Code of Ethics and Business Conduct, in addition to abiding by the procedures and practices outlined in the Mortenson Operations Manual.

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KEY RESULT AREAS (ESSENTIAL FUNCTIONS)

* Lead and coordinate site teams and trade partners in the development of project schedules using common CPM scheduling programs on large, complex or multiple projects
* Support group leadership through the monitoring and updating of project schedules on multiple projects or larger projects
* Generate mitigation options and assist site management to formulate mitigation plans to correct scheduling problems on a project
* Coach, mentor, and train other team members in scheduling methods
* Collaborate with Business Development on proposals, including leading successful project pursuit strategy with regard to project schedule
* Support roll-out of all company-wide training plans
* Participate in corporate planning and scheduling improvement initiatives and best practice sharing
* Effectively work and build relationships with those of diverse backgrounds and organizational levels

KNOWLEDGE, SKILLS, AND ABILITIES

* Advanced knowledge of scheduling concepts, principles, practices and company software
* Thorough knowledge of standard construction practices, project sequencing and installation methods
* Shown ability to exercise creativity and mature judgment in independently anticipating, identifying and solving unprecedented problems on complex projects
* Strong plan and specification reading, review and interpretation skills with ability to identify concerns in document review
* Knowledge of project management, buyout and contracts
* Working knowledge of 4D visual planning methodologies
* Strong organization and delegation skills as well as the ability to manage the work of others
* Ability to deliver exceptional customer experience resulting in superior service rankings from both our external and internal customers
* Basic understanding of project estimates to assist with schedule development, cost loading and resource loading of schedules
* Ability to interpret and implement customer scheduling specifications and contract requirements
* Ability to quickly understand complex projects at the proposal stage, often without project plans, developing strong project schedule strategies based on anticipated project challenges
* Ability to work in a cross-functional, collaborative, team-based environment
* Excellent analytical and problem-solving skills with initiative to seek innovative solutions
* Results-oriented to ensure delivery of appropriate products and services in an accurate, complete and timely fashion
* Excellent oral and written communication skills
* Active listening skills and effective communication including an openness to diverse input and feedback
* Knowledge of Equal Employment Opportunity, inclusive behaviors, and Affirmative Action plans and their intended use
* Excellent leadership and rapport building skills with direct reports, other team members, and customers
* Ability to travel may be required based on operating group

EDUCATION AND EXPERIENCE REQUIREMENTS

* Bachelor's degree in Construction Management, Engineering or equivalent field
* Minimum of eight (8) years construction experience; or equivalent combination of training and experience
* Previous experience implementing basic claims avoidance and resolution techniques
* Experience as a project manager or superintendent is desirable

Mortenson is an EOE/Affirmative Action/M/F/Veteran/Disabled employer.

Visa sponsorship is not offered for this position

#LI-BF1

StubHub is the world's largest ticket marketplace, enabling fans to buy and sell tickets to tens of thousands of sports, concert, theater and other live entertainment events. StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. The company's unique online marketplace, dedicated solely to tickets, provides all fans the choice to buy or sell their tickets in a safe, convenient, and highly reliable environment. All transactions are processed and delivered by StubHub and backed by the company's FanProtect Guarantee™ processing a ticket every second today with billions of ticket sales each year globally. Company partners MLB, AEG, ESPN along with over 60 other teams in MLB, NBA, NHL and NCAA.
OUR VALUES:

StubHub One - We act as one team in pursuit of connecting people through inspiring event experiences.

At StubHub, we are:

* Driven - We strive for excellence - constantly improving our game
* Courageous - We are bold & not afraid to challenge the status quo
* Inventive - We see what others don't & pioneer new paths
* Richly Diverse - We recognize & respect everyone as a unique individual
* Brand - We experience the world through StubHub

The Role:

A global Workforce Management leader with strong leadership and communication skills to consistently deliver on cost, revenue, service level and operational goals. Lead and develop the Workforce Management Planning and Scheduling team members, providing support and direction enabling the team to meet their training and career development needs. Develop and coach team identifying strengths and areas for opportunity for each of their departments ensuring each department is meeting their respective goals. Manage monthly review process for each analyst ensuring they are on track to achieving their KPOs. Ensure all team members have a Personal Development Plan that aligns with their career path goals and objectives.

Manage the capacity planning and scheduling processes to ensure adequate and proper staffing across all StubHub business units and ensuring proper schedule efficiency and effectiveness. Consult and collaborate with global operational management teams, leading the communication with each of the operational teams to ensure they have actionable insights and root cause analysis for their departments and answer questions pertaining to the data. Ensuring the capacity plans adequately staff and prepare the contact centers for success through an accurate hiring plan and financial forecast. Consult and collaborate with HR, Finance, and other stakeholders as necessary to ensure all capacity plans are incorporating business growth, projects, and initiatives.

Responsibilities - Workforce Management Processes and Procedures:

* Manage and lead the entire capacity planning process, including finance lock, to ensure all business growth initiatives, marketing campaigns, financial forecasts, and operational metrics are incorporated into the forecasting process with the output of an accurate hiring plan and financial forecast
* Ensure the planning analysts have a two-way communication channel with all key stakeholders incorporating Global Customer Service insights back into other areas of the business
* Manage and lead the entire scheduling process to ensure adequate staffing across all days and intervals, proactively making adjustments to the staffing, when necessary, with key stakeholders involvement
* Lead the communication with each of the operational teams to ensure they have actionable insights for their departments and have a clear understanding of the data enabling them to achieve their key metrics
* Lead projects and initiatives for WFM Planning and Scheduling teams enabling the achievement of key road map strategic projects and initiatives
* Ensure monthly, weekly, daily and interval level cost and service level targets are consistently met ensuring optimal planning and scheduling efficiency across all locations
* Develop WFM planning and scheduling score boards and score cards for each center, department, and team member ensuring proper tracking toward operational and WFM goals, measuring all operational metrics
* Manage the WFM planning, scheduling, and reporting and analytical processes to ensure adequate and proper staffing, covering business requirements for a global 24x7 hour operation
* Work closely with operational management teams to ensure teamwork and communication lead to successfully meeting operational and service level targets
* Manage, as a backup resource, command center and playbook processes when service levels or other key metrics are out of target range, and ensuring proper information is collected and escalated up to the proper teams and leadership escalations are timely
* Ensure WFM planning and scheduling are adequately staffed to support operational teams during their hours of operation, or when business needs require coverage
* Lead the onboarding of operational management new hires in WFM tools, increasing awareness of WFM education, processes and procedures, and tool adoption.

Responsibilities - Leadership / Employee Development:

* Ensure all WFM planning, and scheduling team members have a Personal Development Plan that aligns with their career path goals and objectives
* Ensure all team members are receiving on going monthly training opportunities on Workforce Management processes, procedures, or system training, as necessary
* Ensure team members have quarterly evaluations completed ensuring they clearly know and understand their progress toward goals and/or department objectives
* Provide management support and direction to team enabling them to our Global Customer Service goals, objectives, projects, and initiatives
* Ensure team members are collaborating across the entire Workforce Management, Operational teams, and other key stakeholders to optimize the balance between costs, service levels, and operational metrics efficiency and effectiveness and to ensure best practices in WFM processes.
* Develop and coach team members identifying strengths and areas for opportunity for each of their departments ensuring each department is hitting their respective goals

Experience & Qualifications:

* Bachelor's degree in a business-related field - Accounting, Finance, Mathematics, Statistics, Economics, etc. or equivalent experience in Workforce Management contact center planning, statistical analysis, and problem solving
* 5 - 7+ years business experience with capacity planning and scheduling Workforce Management experience in contact center operations and analysis
* 5 - 7+ years' experience in contact center or Workforce Management reporting and analytics
* 5 + years' experience in contact center leadership role
* Knowledge and understanding of Calabrio / Teleopti WFM and Amazon Connect / Twilio Flex Reporting for phone and non-phone contacts preferred
* Knowledge and understanding of call center methodology which must include an understanding of Erlang C theory, random call arrival and call queuing theory, service level staffing and other call center dynamics
* Knowledge and understanding of SQL coding preferred
* Strong understanding of variable cost models and how staffing decisions impact the cost structure
* Excellent computer skills with an emphasis in MS Excel, MS PowerPoint, and MS Power BI
* Strong analysis skills and experience with problem solving; including detailed variance analysis for contact center metrics
* Detail oriented and extremely accurate with work
* Strong communication skills with operational teams, peers, and executive management

StubHub is on a mission to give the world the freedom to connect to powerful live experiences no matter where they are, whenever they want. Whether it's Harry Styles, the Yankees, Billie Eilish or Real Madrid, we're here to give fans the access to the live entertainment they love. That means we must power the destination for every type of live event fan to unlock the transformative live experience that's right for them. We are their ticket to unforgettable memories - the crack of the bat, the first guitar chord or drum tap, the roar of the crowd at the championship winning goal, the joke that makes their belly ache from laughter. To do this, we must have the most premiere industry partnerships that deliver more seamless integrated solutions and aggregate the widest event catalogue, know our customers to design more personalized discovery of that very catalogue and get that fan into the event of their dreams so they keep coming back. Daily innovation is at the crux of how we do this and a passionate team that rigorously prioritizes the most results-oriented work they can deliver is what gets it done and keeps us leading the industry.

COVID\-19 continues to significantly impact our employees, families and communities\. With employee health and safety as our top priority, and as a federal contractor, Lockheed Martin is taking action to address the increased risk and uncertainty COVID\-19 variants pose in the workplace and ensuring we meet our commitments to national security\.

To uphold safety for all employees, we will continue to request vaccination status for all Lockheed Martin employees including new hires\. All current and newly hired employees are required to follow onsite safety measures based upon the COVID\-19 Community Level at the specific work location\.

**Description:** Check out this video of what it's like to work in Lockheed Martin Missiles and Fire Control Integrated Program Planning & Integration

Our mission is clear\. At Lockheed Martin Missiles and Fire Control \(MFC\), we solve complex challenges, advance scientific discovery and deliver innovative solutions to help our customers keep people safe\. We take rocket science to the next level and develop systems that protect from both a distance and in close\-combat\. We are pioneering the future of missile defense and hypersonic technology\. And we're doing it all with a team of incredible employees across the world\.

Lockheed Martin Missiles and Fire Control is hiring at a record pace\. With numerous business wins and advancing innovation for tomorrow, we're looking for the brightest minds to come join our team Lockheed Martin Missiles and Fire Control Integrated Program Planners propel our programs forward\. As part of the Program Planning family, you will support the preparation and maintenance of program schedules and plans\. Our Program Planners are trusted partners and strategic advisors\.

This position is located at our Orlando, Florida location, with the possibility of relocation assistance\.
As an Integrated Program Planner Manager, your duties may include:

\-Act as primary point of contact with program Directors and Senior Program Planning Management

\-Supervise Planning team and provide direction and oversight through daily interactions

\-Collaborate with Senior Planning Manager for personnel assignments, establishment of priorities and ensuring adequate training

\-Maintain and provide guidance to team members based on organizational goals and company policy

\-Responsibility for accuracy and timeliness of Planning artifacts for business area

\-Formulating and recommending corrective action measures such as schedule revisions, fund allocations, and work requirements

Check out our world class benefits package

Additionally, if you're a veteran, this video provides further insight into working at Lockheed Martin with a military background\.

\#mfcvets

**Basic Qualifications:**

\-Proficient with Microsoft Office applications

\-Demonstrated critical thinking and problem solving abilities

\-Proficient at developing/maintaining complex Network Schedules including integrity checks, critical path analysis, and Schedule Risk Analysis

\-Experiences delivering project briefings to internal and external customers

\-Knowledge and experiences of Earned Value Management \(EVM\) including Cost / Schedule Integration

\-Proficient and effective team building skills

\-Demonstrated influencing and relationship management skills

**Desired Skills:**

\-15 years or more of experience in planning or program management related discipline

\-Must be able to obtain a DoD clearance

\-Experience in leading diverse teams virtually across multiple locations

\-Experience in creating, maintaining, and providing analysis for Programs

\-Demonstrated practical application of Program Planning processes and tools

\-Experience with DCMA surveillances

\-Demonstrated understanding of the Integrated Program Management DIDs \(IPMR & IPMDAR\)

\-Experience with the capture/proposal management process - development and management of capture/proposal schedules, support of the various color reviews, demonstrated understanding and successful support of the executive review process

\-Expert user with Microsoft Project 2016 and Project Server 2016

\-Work Breakdown Structure development and maintenance experience

\-IMS development and maintenance expertise

\-Integrated Master Plan \(IMP\) creation, maintenance, and integration with IMS

\-Demonstrated knowledge of subcontractor and government furnished equipment integration with the Prime Contractor's IMS

\-Earned Value Management experience / certification

\-Production / Sustainment / Depot Operations

\-Advanced Excel skill set including macros, lookup tables and VBA

\-Proficiency in Schedule Risk Assessment process/tools

\-Ability to communicate utilizing different techniques and build strong relationships

**BASIC QUALIFICATIONS:**

job\.Qualifications

**Lockheed Martin is an Equal Opportunity/Affirmative Action Employer\. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status\.**

Join us at Lockheed Martin, where your mission is ours\. Our customers tackle the hardest missions\. Those that demand extraordinary amounts of courage, resilience and precision\. They're dangerous\. Critical\. Sometimes they even provide an opportunity to change the world and save lives\. Those are the missions we care about\.

As a leading technology innovation company, Lockheed Martin's vast team works with partners around the world to bring proven performance to our customers' toughest challenges\. Lockheed Martin has employees based in many states throughout the U\.S\., and Internationally, with business locations in many nations and territories\.

**EXPERIENCE LEVEL:**

Experienced Professional