Schedule supervisor job description

Join our Team and Elevate the Human Spirit!
Do you love helping others? Do you want to work with a team of caring professionals dedicated to the promise of Elevating the Human Spirit? Are you looking for a career that offers competitive pay, a generous benefits package, and the opportunity to make a difference in the life of others? If so…Comfort Keepers is the place for you!

Starting Pay $17 per hour

Benefits include: Personal Time Off, Sick Leave, Paid Holidays, 401 K Match of 4% after 1 yr, PayActiv - Instant access to your pay between pay periods, Paid Training, ,Room for Advancement!

Responsibilities

• Assign caregivers to shifts and make sure daily care notes are completed.
• Support caregivers for clocking in/out issues, or other scheduling issues as needed.
• Office phone support
• Willing to cover shifts as needed ( A MUST)
• Works closely with caregivers and facilitates ongoing training and education.
• Supervises caregivers and ensures excellent customer care to our clients. This includes managing caregiver schedules.
• Takes lead calls from prospective clients and successfully presents available services and pricing. Follows up with home visits
• Build community relationships and assist in marketing services.
• Manages required paperwork and records,
• Adheres to Comfort Keeper standards.
• Completes in-home supervisory visits per state and Comfort Keepers standards.
• Takes part in the hiring process and new hire orientation program.
• Takes part in the on-call rotation.
• Must be willing to travel to Albuquerque and the East Mountain Area. ( Paid Mileage)

Qualifications

• At least one year of home care experience is preferred.
• At least one year experience in an office setting.
• At least one year supervisory experience.
• Ability to pass a background test and drug screen.
• Reliable transportation and ability to drive in the snow.

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BLURB AND BENEFITS



Responsibilities

• Identify primary requirements and responsibilities of the Supervisor of the clinical staff.
• Deliver the highest standard of Home Care services through efficient/effective scheduling for agency employees and clients.
• Handle agency personnel files and report to the Scheduling Supervisor.
• Schedule Home Care, Home health, Placement, DME and Hospice when necessary and occasional private duty services by matching clients and caregivers with input from Program Director.
• Recruit, screen and hire the best teams and run new hire orientation of paraprofessional staff.
• Maintain personnel files in compliance with agency policy and state regulations.
• Assist with the referral/intake process for clients and verify third party payer coverage, as needed.
• Run initial client visit, complete and implement all required paperwork. Review and revise plan of care by RN, as needed.
• Work closely with office staff to promote positive/effective communication to ensure appropriate client care.
• Promote effective compliance within agency philosophy, policies, and procedures and in accordance with State licensing laws and regulations.
• Assure the Home Care Plan is followed.
• Oversee and document the employee's performance every six (6) months, develop and carryout yearly employee evaluations.
• Assure that a qualified alternate is appointed to act in the supervisor's absence.
• Provide on-call services after hours and weekends as needed or directed by the Administrator.

Qualifications

• Ability to communicate effectively with clients, families, caregivers, and administrative staff
• Confirmed leadership and interpersonal skills as well as flexibility and while working within of a high standard of stress
• You are passionate, ambitious, eager to improve and computer-literate
• 2+ years working in Home Care or related services
• Valid Driver's License

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Check out this video and find out why our team loves to work here!
Role and Scope of Position:

This position is responsible for implementing the integrated master schedule and resource plan for all
Substation/Transmission
and Distribution Capital, Maintenance and Reliability Projects under the responsibility of Electric Operations. Provides master scheduling for district operations, Vegetation and Conduit, Substation Operations or Major Projects. Responsible for the overall data integrity and adherence to scheduling standards. Maintains cost templates, activity models and historical data to provide accurate estimates and forecasts. Works with district/substation management and Centralized Resource Planning to ensure that the required workload is completed in the most efficient and cost-effective manner. Adheres to prescribed timeframes for all capital, maintenance and compliance workload to maximize the productivity of district/substation operations. Responsible for monitoring district performance through utilization analyses. Participates in the supervisory on-call rotation.
Essential Functions:
Maintain and implement the master work schedules for district operations, Vegetation and Conduit, Substation Operations or Major Projects.Maintain data for the global templates used to create schedules and forecasts of future resource requirements. Tracks historical costs and durations for continuous improvement of work plan estimates.Work with the Senior Scheduling Supervisors and district/substation management to provide contingency plans for rebalancing the workload.Monitor current and future workload to ensure district plans and schedules maximize productivity, control costs and meet or exceeds service level agreements (SLA's).Monitor district performance through analysis of manpower utilization and workload trends and productivity. Keeps district/substation management informed of results.Identify, develop and implement work process and best practices for overall planning and scheduling.Responsible for the integrity of data input into work management systems and operating databases
Technical Knowledge/Skill/Education/Licenses/Certifications:
Requires expert level project and schedule management skills, including knowledge of scheduling tool, Primavera 5 or better Knowledge of Construction Principles and Practices, Operations, Maintenance, Safety Standards and Business ProcessesRequires working knowledge of labor contracts Ability to use PC desktop applications (e.g. Microsoft Word and Excel)
Education:
Bachelor's Degree in Engineering, Business Administration, related discipline or equivalent experience

Experience:
Five (5) or more years of experience in planning, scheduling or related field
Working Conditions:
Must be available to work emergency restoration assignment as required Must be available to travel between MA/CT/NH as necessary
Work is performed primarily in an office environment which requires sitting, standing and general movement throughout the office area Attends to problems in off-hours and for extended periods
Mental Aspects:
Work includes analyzing, consulting, designing, implementing, presenting, leading and coordinating This role works in an environment that often requires the performance of multiple simultaneous activities, where deadlines need to be met and work is performed under pressure while involving significant business commitments and results
Leadership Behaviors/Competencies:
Set and Communicate Direction and Priorities
Communicate priorities and goals (company, department, team) Show how employee's work fits in Provide business updates, news Communicate, communicate, communicate

Build Trusting Relationships
Role model honesty/integrity in communication and action Balance “getting results” with concern for individual needs Have honest dialogue with employees; get to know them
Manage and Develop People
Set realistic performance objectives and expectations Give ongoing, honest feedback; coach for success Recognize good performance Visit crews in the field Remove obstacles to day-to-day performance Provide tools, information, training
Foster Teamwork and Cross-functional Collaboration
Encourage cooperation/remove obstacles between work groups/departments Encourage collaboration/peers helping peers
Create a Diverse, Inclusive Workforce
Ask for employee input on work process/practice improvements and before implementing change that will affect them Encourage ideas
Lead Change
Deliver effective, positive communications about change to your team Exhibit a “can-do” attitude to successfully implement changes in priorities and work processes Respond positively to new demands or circumstances
Focus on the Customer
Ensure that everyone on the team understands our customer promise and provides superior customer service Be a role model for the team on delivering superior customer service
Worker Type:
Regular
Number of Openings:
1
EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor
Vaccination Information:

Eversource requires all new employees to be fully vaccinated for COVID-19 by their first day of employment. If you have any concerns regarding compliance with this requirement, you will need to discuss your concerns with Eversource's HR department after you have been made a conditional offer of employment. Eversource does not require applicants to discuss vaccination status prior to receipt of a conditional offer of employment and complies with all applicable laws.
Emergency Response:

Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.