Security/customer service job description
Updated March 14, 2024
9 min read
A security and customer service worker is in charge of both ensuring the security of a business and providing customer service as necessary. In addition, their duties include carrying out customer requests, helping with purchase decisions, and securing the store.
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Example security/customer service requirements on a job description
Security/customer service requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in security/customer service job postings.
Sample security/customer service requirements
- Must have a high school diploma or equivalent
- Must be able to pass a criminal background check
- Must have prior experience in security or customer service
- Must possess basic computer skills
- Must be able to work flexible hours and weekends
Sample required security/customer service soft skills
- Excellent communication and interpersonal skills
- Ability to work well under pressure and in a fast-paced environment
- Strong problem-solving and critical thinking skills
- Attention to detail and ability to multitask
- Ability to remain calm and professional in difficult situations
Security/customer service job description example 1
Allied Universal security/customer service job description
Allied Universal , North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions!
Pay Rate: $16.50 / hour!
Weekly And DailyPay Available!
Must be available to work on weekends!
Apply Now!!
As a Security Guard, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more.
Responsibilities:
* Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
* Respond to incidents and critical situations in a calm, problem solving manner
* Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site.
Minimum Requirements:
* Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles
* Possess a high school diploma or equivalent, or 5 years of verifiable experience
* As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
* As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
* Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
* A valid driver's license will be required for driving positions only
Perks and Benefits:
* Health insurance and 401k plans for full-time positions
* Flexible part time and full-time schedules that fit with your personal life goals
* Ongoing paid training programs and career growth opportunities
* Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Pay Rate: $16.50 / hour!
Weekly And DailyPay Available!
Must be available to work on weekends!
Apply Now!!
As a Security Guard, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more.
Responsibilities:
* Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
* Respond to incidents and critical situations in a calm, problem solving manner
* Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site.
Minimum Requirements:
* Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles
* Possess a high school diploma or equivalent, or 5 years of verifiable experience
* As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
* As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
* Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
* A valid driver's license will be required for driving positions only
Perks and Benefits:
* Health insurance and 401k plans for full-time positions
* Flexible part time and full-time schedules that fit with your personal life goals
* Ongoing paid training programs and career growth opportunities
* Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
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Security/customer service job description example 2
Securitas AB security/customer service job description
Wage: $14.75 - $15.50/hour
We help make your world a safer place.
Are you interested in being part of our Security Team?
+ Apply quickly and efficiently online
+ Interview from the convenience of your own home
+ Weekly pay
+ Competitive benefits
+ Flexible schedules
+ Employee Referral Bonus
Security Officer/Guard
+ Security Positions are Full and Part Time
+ Must have excellent Customer Service skills
+ Security positions require you pass our drug screen and background check
+ Must be able to meet and continue to meet any applicable state, county, and municipal licensing requirements for Security Officers/Guard
Job Requirements of the Security Officer/Security Guard include but are not limited to:
+ Security Officers/Security Guards observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel.
+ Frequent sitting, standing, and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
+ Additional physical requirements of the security officer/guard may include frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds
We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions.
No experience necessary! If you have retail, food service or hospitality industry background you are a great fit for this role; if not, we will provide you with the training and everything you need for a great introduction to a career in the security industry.
Securitas plays an essential role for our clients and in society. The Security Officer position helps maintain a safe and secure environment for our clients by actively monitoring the premises, including patrolling a variety of locations. They preserve order while enforcing regulations and directives for a client site pertaining to personnel, visitors, and the area. Frequently our Security Officers will provide customer service and information to a client's employees and customers.
See a different world.
EOE/M/F/Vet/Disabilities
We help make your world a safer place.
Are you interested in being part of our Security Team?
+ Apply quickly and efficiently online
+ Interview from the convenience of your own home
+ Weekly pay
+ Competitive benefits
+ Flexible schedules
+ Employee Referral Bonus
Security Officer/Guard
+ Security Positions are Full and Part Time
+ Must have excellent Customer Service skills
+ Security positions require you pass our drug screen and background check
+ Must be able to meet and continue to meet any applicable state, county, and municipal licensing requirements for Security Officers/Guard
Job Requirements of the Security Officer/Security Guard include but are not limited to:
+ Security Officers/Security Guards observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel.
+ Frequent sitting, standing, and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
+ Additional physical requirements of the security officer/guard may include frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds
We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions.
No experience necessary! If you have retail, food service or hospitality industry background you are a great fit for this role; if not, we will provide you with the training and everything you need for a great introduction to a career in the security industry.
Securitas plays an essential role for our clients and in society. The Security Officer position helps maintain a safe and secure environment for our clients by actively monitoring the premises, including patrolling a variety of locations. They preserve order while enforcing regulations and directives for a client site pertaining to personnel, visitors, and the area. Frequently our Security Officers will provide customer service and information to a client's employees and customers.
See a different world.
EOE/M/F/Vet/Disabilities
Dealing with hard-to-fill positions? Let us help.
Security/customer service job description example 3
Apple security/customer service job description
Santa Clara Valley (Cupertino),California,United States
Corporate Functions
+ Customer Service experience is preferred
+ Flexibility to work various shifts in a 24/7/365 operation and ability to work overtime when needed
+ Must be able to possess and maintain BSIS PSO License (training will be provided)
+ Dependable, reliable, hardworking and has a drive for results
+ Ability to work with a sense of purpose and exercise good judgment, even in stressful situations
+ Thrives on a team where expertise is shared and feedback is welcomed
+ This is a physical job that requires Specialists to work in a number of different environments and terrains as well as frequent travel between Apple buildings and/or campuses.
**Description**
The ideal person must possess strong critical thinking skills and the ability to build trust-based relationships with key partners inside and outside of Global Security. The responsibilities include but are not limited to: Assist with questions, directions, and general inquiries from employees or visitors Provide visible patrol presence ensuring safety to employees, customers, visitors, and Apple properties Respond to medical emergencies and provide basic first aid, CPR, and AED as certified Conduct exterior door checks to ensure doors are secure and functioning properly Conduct exterior building checks for glass breaks, maintenance issues or hazards Ensure that all necessary equipment (including radios, bikes, and vehicles) and accessories are in operating condition. This requires regular inspection of equipment to ensure serviceability. Work with Apple employees at special events, such as product launches, shareholder meetings, communications meetings, and other events that require safety and security support Participate in daily briefings to receive updated information in preparation of shift Communicate effectively with all levels of management Physical and Environmental Factors - Individuals in this role need to be able to: Successfully complete required onboarding training, including CPR, AED (Automated External Defibrillator) use, vehicle training, [other] Operate a variety of equipment and tools, including driving vehicles, operating bikes or other alternative methods of travel (if adopted), and using telephones, security systems, computer or workstation keyboards, and hand-held equipment (such as a radio, iPad, cell phone, etc.) Perform repetitive actions such as standing at a static post, getting in and out of a vehicle, using hand-held radio equipment and flashlight, writing/typing reports, and carrying safety equipment including cones, medical bags, etc. Operate vehicle, bike, or alternative methods of travel in a safe and prudent manner In addition, you will be exposed to the following environments while performing their duties: Exposure to computer screens Temperature controlled environment while indoors Inclement weather to include heat/cold, rain and wind (both while driving and outside of a vehicle) Possibility of personal danger, including armed and/or dangerous people, fire and medical situations, and other hazards associated with natural and man-made disasters
**Education & Experience**
High School diploma (or GED) required. College or equivalent professional experience preferred
**Additional Requirements**
+ Possess/maintain a valid California driver's license, a clean driving record for the last three years, and maintain driving privileges per Apple policy
+ Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.
**Apple Footer**
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .
Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .
Apple is required to comply with a COVID-19 vaccination mandate issued by the New York City Department of Health. We will verify the vaccination status of all New York City team members who are working at an Apple Store, office, or partner store in New York City. New York City Department of Health Learn more (Opens in a new window) .
Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you're applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.
Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .
Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .
Corporate Functions
+ Customer Service experience is preferred
+ Flexibility to work various shifts in a 24/7/365 operation and ability to work overtime when needed
+ Must be able to possess and maintain BSIS PSO License (training will be provided)
+ Dependable, reliable, hardworking and has a drive for results
+ Ability to work with a sense of purpose and exercise good judgment, even in stressful situations
+ Thrives on a team where expertise is shared and feedback is welcomed
+ This is a physical job that requires Specialists to work in a number of different environments and terrains as well as frequent travel between Apple buildings and/or campuses.
**Description**
The ideal person must possess strong critical thinking skills and the ability to build trust-based relationships with key partners inside and outside of Global Security. The responsibilities include but are not limited to: Assist with questions, directions, and general inquiries from employees or visitors Provide visible patrol presence ensuring safety to employees, customers, visitors, and Apple properties Respond to medical emergencies and provide basic first aid, CPR, and AED as certified Conduct exterior door checks to ensure doors are secure and functioning properly Conduct exterior building checks for glass breaks, maintenance issues or hazards Ensure that all necessary equipment (including radios, bikes, and vehicles) and accessories are in operating condition. This requires regular inspection of equipment to ensure serviceability. Work with Apple employees at special events, such as product launches, shareholder meetings, communications meetings, and other events that require safety and security support Participate in daily briefings to receive updated information in preparation of shift Communicate effectively with all levels of management Physical and Environmental Factors - Individuals in this role need to be able to: Successfully complete required onboarding training, including CPR, AED (Automated External Defibrillator) use, vehicle training, [other] Operate a variety of equipment and tools, including driving vehicles, operating bikes or other alternative methods of travel (if adopted), and using telephones, security systems, computer or workstation keyboards, and hand-held equipment (such as a radio, iPad, cell phone, etc.) Perform repetitive actions such as standing at a static post, getting in and out of a vehicle, using hand-held radio equipment and flashlight, writing/typing reports, and carrying safety equipment including cones, medical bags, etc. Operate vehicle, bike, or alternative methods of travel in a safe and prudent manner In addition, you will be exposed to the following environments while performing their duties: Exposure to computer screens Temperature controlled environment while indoors Inclement weather to include heat/cold, rain and wind (both while driving and outside of a vehicle) Possibility of personal danger, including armed and/or dangerous people, fire and medical situations, and other hazards associated with natural and man-made disasters
**Education & Experience**
High School diploma (or GED) required. College or equivalent professional experience preferred
**Additional Requirements**
+ Possess/maintain a valid California driver's license, a clean driving record for the last three years, and maintain driving privileges per Apple policy
+ Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.
**Apple Footer**
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .
Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .
Apple is required to comply with a COVID-19 vaccination mandate issued by the New York City Department of Health. We will verify the vaccination status of all New York City team members who are working at an Apple Store, office, or partner store in New York City. New York City Department of Health Learn more (Opens in a new window) .
Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you're applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.
Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .
Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .
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Updated March 14, 2024
Updated March 14, 2024