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Senior credit and collections analyst skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical senior credit and collections analyst skills. We ranked the top skills for senior credit and collections analysts based on the percentage of resumes they appeared on. For example, 6.5% of senior credit and collections analyst resumes contained customer accounts as a skill. Continue reading to find out what skills a senior credit and collections analyst needs to be successful in the workplace.

15 senior credit and collections analyst skills for your resume and career

1. Customer Accounts

Here's how senior credit and collections analysts use customer accounts:
  • Partnered with Associate Directors and Process Managers to implement processes for newly acquired customer accounts.
  • Analyze existing customer accounts to ensure additional orders are credit worthy per company guidelines.

2. Reconciliations

Here's how senior credit and collections analysts use reconciliations:
  • Team Lead for Write-Off Reconciliations of domestic & international accounts, resulting is reduction of >80% of outstanding receivables.
  • Handled account reconciliations for military, states and distributor's accounts including resolutions for deductions and past due items.

3. Portfolio

Here's how senior credit and collections analysts use portfolio:
  • Collected on first payment defaults and ensured portfolio was performing appropriately.
  • Reported ongoing portfolio performance for $40MM D&B outsourced account base which exceeded monthly revenue objectives.

4. Financial Analysis

Here's how senior credit and collections analysts use financial analysis:
  • Provide financial analysis as needed in particular for capital investments, pricing decisions and contract negotiations.
  • Develop and perform routine and complex financial analysis to support account decision making.

5. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how senior credit and collections analysts use financial statements:
  • Analyze customer financial statements, credit resource and industry information to establish appropriate line of credit and risk category.
  • Evaluate Financial Statements and Analyze Credit References to determine credit worthiness.

6. Past Due Accounts

A credit card account in a bank or any other financial association that is past due in payment is called a past due account. Past due account holders are required to recompense their scheduled payments to the bank or their creditor. The more credit account holders are due, the more they are compelled by their lender to make the payment.

Here's how senior credit and collections analysts use past due accounts:
  • Created daily Net A/R change report for management to make informed decisions on all US past due accounts.
  • Contributed to the successful collection of many past due accounts, increasing revenue and lowering write offs.

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7. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how senior credit and collections analysts use customer service:
  • Utilize negotiation/collections skills while maintaining excellent customer service, telephone etiquette, and use of grammar and vocabulary.
  • Provided professional prompt and courteous customer service to internal and external customers.

8. Credit Worthiness

Here's how senior credit and collections analysts use credit worthiness:
  • Analyze credit worthiness of new customer orders, interacting with Sales and customer banks via phone and email regarding new orders.
  • Analyzed all accounts for credit worthiness, set each credit line and terms of payment.

9. DSO

Here's how senior credit and collections analysts use dso:
  • Collaborated with internal departments and management to eliminate problems on large accounts reducing receivables and DSO.
  • Gathered data necessary for preparing company cash forecasts and DSO calculations.

10. Credit Hold

Here's how senior credit and collections analysts use credit hold:
  • Authorized to place credit holds on existing client accounts in which clients deviated from agreed payment terms.
  • Investigated orders on credit hold daily and took appropriate action to release the order from hold.

11. Due Balances

Here's how senior credit and collections analysts use due balances:
  • Develop rapport with customers and utilize persuasion and negotiation to resolve disputed items and obtain payment of past due balances.
  • Respond to customer and sales department inquiries regarding past due balances, payments, or credit analysis activities.

12. SOX

Here's how senior credit and collections analysts use sox:
  • Assisted with internal and external quarterly and year-end audits, always receiving favorable remarks for being in compliance with SOX regulations.
  • Participated in multiple projects on annual SOX and monthly risk evaluations for existing/ new companies across strategic Business Units.

13. Collection Efforts

In general, collection efforts referr to the process of collecting specific objects. The object can be tangible such as clothes, money, any physical product, or intangible such as data and information. However, the term is mostly used to indicate the collection of money or funds.

Here's how senior credit and collections analysts use collection efforts:
  • Identify delinquent accounts requiring 3rd party collection efforts and working closely with our agencies when transitioning an account.
  • Maintain up to date record keeping and reporting about collection efforts and financial status of customer.

14. Credit Risk

Credit risk entails the risk experienced by a lender from the possibility of losing money due to a borrower failing to repay or meet their obligations set out in a loan contract. Credit risk manifests in many forms including loans (the most popular), letters of credit, foreign exchange and lines of credit.

Here's how senior credit and collections analysts use credit risk:
  • Assess credit risk and establish/recommends credit limits in accordance with established limits of authority matrix.
  • Negotiated payment arrangements and guaranties with credit risky customers.

15. Credit Analysis

Credit analysis is the process of evaluating a person's or company's ability to repay their debts.

Here's how senior credit and collections analysts use credit analysis:
  • Act as Manager on duty in absence of supervisor Complete loan applications, including credit analysis and summaries of loan requests.
  • Assist in Conduct credit analysis and provide recommendations on credit limits and payment terms.
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List of senior credit and collections analyst skills to add to your resume

Senior credit and collections analyst skills

The most important skills for a senior credit and collections analyst resume and required skills for a senior credit and collections analyst to have include:

  • Customer Accounts
  • Reconciliations
  • Portfolio
  • Financial Analysis
  • Financial Statements
  • Past Due Accounts
  • Customer Service
  • Credit Worthiness
  • DSO
  • Credit Hold
  • Due Balances
  • SOX
  • Collection Efforts
  • Credit Risk
  • Credit Analysis
  • Payment Terms
  • Credit Lines
  • A/R
  • Credit Reports
  • Delinquent Accounts
  • Credit Card Payments
  • ERP
  • Journal Entries
  • Trade References
  • Billing Issues
  • Collection Issues
  • Collection Calls
  • Payment History
  • Overdue Accounts
  • Treasury
  • Cash Flow
  • Cash Application
  • Credit Decisions
  • Collection Process
  • Cash Receipts
  • Credit Memos
  • Bradstreet
  • Customer Orders
  • Account Issues
  • Credit Reviews
  • Payment Arrangements
  • Credit Applications
  • Collection Agencies
  • International Accounts
  • Credit Terms
  • ACH
  • Experian
  • Customer Disputes
  • Customer Inquiries
  • Customer Payments

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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