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Senior customer care specialist education requirements

Updated January 8, 2025
2 min read
Usually, senior customer care specialists don't need a college education. The most common degree for senior customer care specialists is bachelor's degree with 52% graduates, with only 23% senior customer care specialist graduates earning associate degree. Senior customer care specialists who decided to graduate from college often finish University of Phoenix or University of Nebraska - Lincoln. Some good skills to have in this position include inbound calls, hipaa and sr.

What education do you need to become a senior customer care specialist?

What degree do you need to be a senior customer care specialist?

The most common degree for senior customer care specialists is bachelor's degree, with 52% of senior customer care specialists earning that degree. The second and third most common degree levels are associate degree degree at 23% and associate degree degree at 13%.
  • Bachelor's, 52%
  • Associate, 23%
  • High School Diploma, 13%
  • Master's, 5%
  • Other Degrees, 7%

What should I major in to become a senior customer care specialist?

You should major in business to become a senior customer care specialist. 38% of senior customer care specialists major in business. Other common majors for a senior customer care specialist include accounting and psychology.

Best majors for senior customer care specialists

RankMajorPercentages
1Business38.2%
2Accounting6.4%
3Psychology6.0%
4Criminal Justice5.6%
5Marketing4.7%

20 best online courses for senior customer care specialists

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1. Customer Service Fundamentals

coursera

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...

2. CVS Health Call Center Customer Service

coursera

The demand for call center customer service representatives is huge, there are thousands of open job roles in the US alone. If you are someone that enjoys talking to people and solving problems and are ready for new experiences, then this program is right for you. Customer service in a call center is an exciting career where every day is a new day and a new adventure. If you're considering a career in retail customer service and you're someone who is passionate about providing exceptional...

3. Customer Service Mastery: Delight Every Customer

udemy
4.7
(18,204)

Master Customer Service using this practical customer care course...

4. Customer Service, Customer Support, And Customer Experience

udemy
4.6
(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

5. Customer Service & Support For Customer Service Executives

udemy
4.5
(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

6. Customer Service Fundamentals: Putting People First

udemy
4.4
(313)

Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

7. Customer Service Foundation

udemy
4.5
(290)

An introductory course about understanding the foundations of Customer Service...

8. Customer Service

udemy
4.6
(11,267)

How to Approach New Customers and Maintain Existing Ones...

9. Start Improving Customer Service

udemy
4.8
(2,040)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

10. [2023] Customer Service 2.0: Learn Digital Customer Service

udemy
4.5
(3,956)

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

11. Customer Service: 6 Keys To Exceptional Customer Service

udemy
4.6
(601)

Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...

12. The Customer: Build a Customer Service Strategy (BITE SIZE)

udemy
4.5
(10,168)

For you and your team to be successful in providing great customer service, start by putting your customer first...

13. Customer Service Success: Take Your Skills to the Next Level

udemy
4.5
(2,276)

3-in-1 Customer Service Training: Levels 1, 2, 3 Improve Your Soft Communication Skills, Customer Support & Experience...

14. Brilliant Customer Service: How to Impress your Customers!

udemy
4.7
(12,891)

Enhance your customer support and truly differentiate yourself from your competition!...

15. Customer Service Training: Dealing with Difficult Customers

udemy
4.5
(1,035)

Learn how to deal with difficult customers Master customer relationship management Gain conflict management skills...

16. Your Customer Service Toolbox: Best Practices for Beginners

udemy
4.5
(4,101)

Excel as a front-line customer service agent using problem-solving & relationship-building skills, etiquette, and more...

17. Outstanding Customer Service - The Ultimate Guide!

udemy
4.5
(292)

Unlocking the Powerful Secrets of OUTSTANDING Customer Service - Transform Your Business!...

18. Customer Retention: Maximise Your Profits

udemy
4.6
(481)

How CRM, Customer Care, Customer Service, Customer Satisfaction, and Customer Experience will 10X your profits...

19. Customer Service: Keep 'em coming back!

udemy
4.5
(3,150)

How to give the best customer service in your industry and keep those customers raving about your business...

20. Fundamentals of Logistics, Supply Chain & Customer Service

udemy
4.5
(3,822)

Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...

Average senior customer care specialist salary by education level

Senior customer care specialists with a Master's degree earn more than those without, at $42,525 annually. With a Bachelor's degree, senior customer care specialists earn a median annual income of $40,559 compared to $36,338 for senior customer care specialists with an Associate degree.
Senior customer care specialist education levelSenior customer care specialist salary
Master's Degree$42,525
High School Diploma or Less$34,887
Bachelor's Degree$40,559
Some College/ Associate Degree$36,338

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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