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Senior customer service technician skills for your resume and career
15 senior customer service technician skills for your resume and career
1. Customer Complaints
- Performed troubleshooting and resolution of service issues and customer complaints.
- Respond to customer complaints in a timely manner and resolve any issues relating to network or phone problems.
2. Customer Support
- Full customer support for Class 4-5 Digital Central Offices nationwide.
- Managed customer support for Unisort XV Sorter/Conveyor System.
3. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Delivered comprehensive product and program education, performed accurate program value quantification, and provided advanced Level III technical support.
- Accepted special cases delegated by upper management in regard to advanced technical support and customer service.
4. Customer Inquiries
- Deliver customer satisfaction by facilitating customer inquiries accurately/promptly.
- Answered customer inquiries regarding product availability/estimated delivery.
5. Technical Troubleshooting
- Specialized in technical troubleshooting & followed various lottery procedures for all fifteen lottery jurisdictions.
- Experience with technical troubleshooting, billing disputes/questions and extensive problem-solving and account review.
6. Inbound Calls
- Managed escalated inbound calls and approved deviation from standard protocol when necessary to promote company goals and maintain customer base.
- Received inbound calls from utility customers regarding bill inquiries, payment arrangements, connecting and disconnecting service.
7. Technical Issues
- Install, configure, down load, troubleshoot and resolve technical issues related to voice and data.
- Performed extensive troubleshooting in order to properly identify, isolate, and resolve technical issues.
8. Windows
Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.
- Navigate multiple Windows and Rumba based programs to research and resolve customer complaints regarding contractual reimbursement for services provided.
- Skilled in locating and interpreting complex information from approximately 10+ computer applications residing in a Windows environment.
9. Sales Support
Sales support refers to a variety of functions that help sales reps focus on selling and closing deals. Sales support performs a variety of tasks that result in faster sales cycles, lower costs, and higher revenue. Sales support tasks include interviewing and tracking sales leads, matching offers to sales packages, monitoring sales and sales team performance, collecting sales data, providing training and customer service, and managing customers.
- Determine short and long-range technical staffing, training, and sales support needed to ensure attainment of team and organizational objectives.
- Order entry/warranty checks Domestic and International Sales Support Ensure orders are submitted properly and are released in a timely manner.
10. Customer Accounts
- Assist with extreme delinquent customer accounts by reconciling and providing resolutions to customers.
- Maintained customer accounts, provided technical support for wireless products, and offered problem/conflict resolution for Prepaid and Contract wireless customers.
11. Software Support
Software support is a service provided to clients by software providers to assist them to resolve any challenge they may encounter while using the product. It could also extend beyond addressing challenges to helping them update the software and providing resources that will help clients maximize the product like user guides and demos. Software support at its core involves the troubleshooting and identification of problems which then leads to solutions.
- Install, repair, align and provide hardware and software support for mail sorters/processors throughout the US and abroad.
- Provided software support, training, and consulting for Smart Practice Physicians Practice Management software.
12. Software Issues
Software issues are challenges related to the software installed in a computer that can be resolved by troubleshooting, bug fixes, and in extreme cases by a programmer. Software issues can cause the software to lag in the system, malfunction, or affect the entire function of the computer system in general.
- Processed more difficult and invasive hardware and software issues initiated by less-experienced representatives as needed.
- Diagnose and troubleshoot technical hardware and software issues involving internet connectivity and email clients.
13. Customer Issues
- Performed payment research, handled escalated customer issues, and corrected payment errors.
- Ascertained and remedied customer issues.
14. Customer Care
Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.
- Researched, wrote, and implemented the training manual used by the Customer Care department.
- Lead Customer Care Representative responsible for developing a Customer Care team during the acquisition and integration of American Lock Company.
15. Technical Training
Technical Training refers to the act of teaching individuals the technical skills needed for various positions. This training may be on a form of software (though this doesn't include any coding technology), how to repair a piece of machinery, or how to operate a piece of machinery.
- Prepared technical training and process documentation for company staff to aid with day-to-day operations.
- Received Verizon 4 weeks customer service and technical training.
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List of senior customer service technician skills to add to your resume
The most important skills for a senior customer service technician resume and required skills for a senior customer service technician to have include:
- Customer Complaints
- Customer Support
- Technical Support
- Customer Inquiries
- Technical Troubleshooting
- Inbound Calls
- Technical Issues
- Windows
- Sales Support
- Customer Accounts
- Software Support
- Software Issues
- Customer Issues
- Customer Care
- Technical Training
- PCS
- Outbound Calls
- Problem Resolution
- POS
- SME
- Service Calls
- Technical Assistance
- Parts Inventory
- Training Materials
- Proprietary Software
- Apple
- Inventory Control
- HR
- Billing Issues
- Customer Interaction
- Level II
Updated January 8, 2025
