Senior customer support analyst demographics and statistics in the US
On this page
Senior customer support analyst demographics by:
Senior customer support analyst gender statistics
46.3% of senior customer support analysts are women and 53.7% of senior customer support analysts are men.
- Male, 53.7%
- Female, 46.3%
Senior customer support analyst gender ratio
| Gender | Percentages |
|---|---|
| Male | 53.7% |
| Female | 46.3% |
Senior customer support analyst gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$96,411
Female income
$93,936
Senior customer support analyst gender ratio over time
This data breaks down the percentage of men and women in senior customer support analyst positions over time. Currently, 46.3% of senior customer support analysts are female.
Senior customer support analyst gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 47.20% | 52.80% |
| 2011 | 48.41% | 51.59% |
| 2012 | 50.21% | 49.79% |
| 2013 | 50.88% | 49.12% |
| 2014 | 51.37% | 48.63% |
| 2015 | 53.68% | 46.32% |
| 2016 | 53.86% | 46.14% |
| 2017 | 53.74% | 46.26% |
| 2018 | 54.70% | 45.30% |
| 2019 | 52.97% | 47.03% |
| 2020 | 53.64% | 46.36% |
| 2021 | 53.70% | 46.30% |
Senior customer support analyst related jobs gender ratio
We compared senior customer support analysts with similar job titles to see how gender ratios vary. As you can see, dell certified systems expert and software applications architect have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Informatics Nurse Specialist | 13% | 87% |
| Clinical Support Specialist | 22% | 78% |
| Clinic Administrator | 23% | 77% |
| Senior Customer Support Analyst | 54% | 46% |
| Senior Data Center Engineer | 98% | 2% |
| Software Applications Architect | 98% | 2% |
| Dell Certified Systems Expert | 99% | 1% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Senior customer support analyst demographics by race
The most common ethnicity among senior customer support analysts is White, which makes up 55.7% of all senior customer support analysts. Comparatively, 15.9% of senior customer support analysts are Hispanic or Latino and 11.6% of senior customer support analysts are Asian.
- White, 55.7%
- Hispanic or Latino, 15.9%
- Asian, 11.6%
- Black or African American, 11.5%
- Unknown, 5.0%
- American Indian and Alaska Native, 0.3%
Senior customer support analyst race
| Senior customer support analyst race | Percentages |
|---|---|
| White | 55.7% |
| Hispanic or Latino | 15.9% |
| Asian | 11.6% |
| Black or African American | 11.5% |
| Unknown | 5.0% |
| American Indian and Alaska Native | 0.3% |
Senior customer support analyst race and ethnicity over time
See how senior customer support analyst racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Senior customer support analyst race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 64.28% | 11.93% | 8.17% | 12.88% |
| 2011 | 64.98% | 12.02% | 8.32% | 12.38% |
| 2012 | 63.71% | 12.26% | 8.57% | 13.02% |
| 2013 | 62.65% | 11.50% | 9.38% | 13.40% |
| 2014 | 62.36% | 11.71% | 9.02% | 14.11% |
| 2015 | 62.26% | 11.17% | 10.20% | 14.00% |
| 2016 | 62.05% | 11.14% | 10.18% | 13.89% |
| 2017 | 61.27% | 10.80% | 10.63% | 14.29% |
| 2018 | 61.39% | 10.76% | 10.72% | 14.03% |
| 2019 | 59.57% | 10.68% | 11.42% | 15.15% |
| 2020 | 57.53% | 11.25% | 11.20% | 15.32% |
| 2021 | 55.68% | 11.49% | 11.58% | 15.85% |
Senior customer support analyst wage gap by race
According to our data, asian senior customer support analysts have the highest average salary compared to other ethnicities. Black or african american senior customer support analysts have the lowest average salary at $92,345.
| Ethnicity | Salary |
|---|---|
| Unknown | $93,789 |
| White | $95,530 |
| Black or African American | $92,345 |
| Asian | $106,969 |
| Hispanic or Latino | $94,119 |
Average senior customer support analyst age
See how the average age of senior customer support analysts varies based on ethnicity and gender.
Male
Female
Senior customer support analyst age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 44 | 43 |
| Unknown | 40 | 45 |
| Asian | 41 | 41 |
| Hispanic or Latino | 37 | 39.5 |
| White | 41 | 46 |
| American Indian and Alaska Native | 41 |
Senior customer support analyst age breakdown
The average age of senior customer support analysts is 40+ years years old, representing 56% of the senior customer support analyst population.
Senior customer support analyst age breakdown
| Senior Customer Support Analyst Years | Percentages |
|---|---|
| 40+ years | 56% |
| 30-40 years | 30% |
| 20-30 years | 15% |
Senior customer support analyst educational attainment
The most common degree for senior customer support analysts is bachelor's degree, with 66% of senior customer support analysts earning that degree. The second and third most common degree levels are associate degree degree at 20% and associate degree degree at 5%.
- Bachelor's, 66%
- Associate, 20%
- Master's, 5%
- High School Diploma, 5%
- Other Degrees, 4%
Senior customer support analysts by degree level
| Senior customer support analyst degree | Percentages |
|---|---|
| Bachelor's | 66% |
| Associate | 20% |
| Master's | 5% |
| High School Diploma | 5% |
| Other Degrees | 4% |
Senior customer support analyst jobs you might like
Senior customer support analyst wage gap by degree level
According to the data, senior customer support analysts with a Master's degree earn more than those without, at $113,285 annually. With a Doctorate degree, senior customer support analysts earn a median annual income of $107,897 compared to $97,796 for senior customer support analysts with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $113,285 |
| High School Diploma or Less | $87,110 |
| Bachelor's Degree | $97,796 |
| Doctorate Degree | $107,897 |
| Some College/ Associate Degree | $89,109 |
Senior customer support analyst employment statistics
Most senior customer support analysts work for a public in the technology industry.
Company size where senior customer support analysts work
Below, you can see the size of companies where senior customer support analysts work.
Senior customer support analyst jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 7% |
| 100 - 500 employees | 8% |
| 500 - 1,000 employees | 10% |
| 1,000 - 10,000 employees | 26% |
| > 10,000 employees | 44% |
Senior customer support analyst jobs by company type
Employees with the senior customer support analyst job title have their preferences when it comes to working for a company. For instance, most senior customer support analysts prefer to work at public companies over private companies.
Senior customer support analyst jobs by sector
| Company type | Percentages |
|---|---|
| Public | 56% |
| Private | 42% |
| Government | 2% |
Senior customer support analyst jobs by industry
The most common industries for senior customer support analysts are technology, health care and telecommunication.
Senior customer support analyst industry statistics
| Industry | Percentages |
|---|---|
| Technology | 26% |
| Fortune 500 | 22% |
| Health Care | 7% |
| Telecommunication | 6% |
| Manufacturing | 5% |
| Finance | 5% |
| Retail | 5% |
| Media | 3% |
| Pharmaceutical | 2% |
| Energy | 2% |
| Government | 2% |
| Start-up | 2% |
| Utilities | 2% |
| Hospitality | 2% |
| Transportation | 2% |
| Professional | 2% |
| Insurance | 2% |
| Automotive | 1% |
| Non Profits | 1% |
| Agriculture | 1% |
Senior customer support analyst turnover and employment statistics
Senior customer support analyst unemployment rate over time
The unemployment rate for senior customer support analysts between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Senior customer support analyst unemployment rate by year
| Year | Senior customer support analyst unemployment rate |
|---|---|
| 2010 | 7.58% |
| 2011 | 6.70% |
| 2012 | 5.32% |
| 2013 | 5.21% |
| 2014 | 4.89% |
| 2015 | 4.00% |
| 2016 | 3.51% |
| 2017 | 3.56% |
| 2018 | 3.06% |
| 2019 | 3.58% |
| 2020 | 4.61% |
| 2021 | 4.34% |
Average senior customer support analyst tenure
The average senior customer support analyst stays at their job for 1-2 years, based on the 229 senior customer support analysts resumes in Zippia's database.
Senior customer support analyst tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 7% |
| 1-2 years | 29% |
| 3-4 years | 17% |
| 5-7 years | 22% |
| 8-10 years | 9% |
| 11+ years | 15% |
Senior customer support analyst LGBT ratio compared to similar jobs
Review the percent of senior customer support analysts that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Communications Systems Engineer | 7.31% | 105,092 |
| Senior SAP Consultant | 8.42% | 58,797 |
| SQL Developer | 8.46% | 80,751 |
| Information Security Consultant | 8.59% | 113,409 |
| Director Of Network Services | 9.03% | 85,967 |
| Project Manager/Senior Solutions Architect | 10.54% | 159,317 |
| Senior Customer Support Analyst | 10.88% | - |
Similar senior customer support analyst jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Communications Systems Engineer | 7.31% | 105,092 |
| Senior SAP Consultant | 8.42% | 58,797 |
| SQL Developer | 8.46% | 80,751 |
| Information Security Consultant | 8.59% | 113,409 |
| Director Of Network Services | 9.03% | 85,967 |
| Project Manager/Senior Solutions Architect | 10.54% | 159,317 |
Foreign languages spoken by senior customer support analysts
The most common foreign language among senior customer support analysts is Spanish at 40.0%. The second-most popular foreign language spoken is Swedish at 10.0% and Amharic is the third-most popular at 10.0%.
- Spanish, 40.0%
- Swedish, 10.0%
- Amharic, 10.0%
- Hindi, 10.0%
- Korean, 10.0%
- Other, 20.0%
Senior customer support analyst languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 40.0% |
| Swedish | 10.0% |
| Amharic | 10.0% |
| Hindi | 10.0% |
| Korean | 10.0% |
| Other | 20.0% |
