How to hire a senior desktop support analyst

How to hire a senior desktop support analyst, step by step

Here's a step-by-step senior desktop support analyst hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a senior desktop support analyst job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new senior desktop support analyst
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you post your senior desktop support analyst job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a senior desktop support analyst for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect senior desktop support analyst also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list presents senior desktop support analyst salaries for various positions.

   Type of Senior Desktop Support Analyst	Description	Hourly rate
   Senior Desktop Support Analyst	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$17-31
   Desktop Engineer	A desktop engineer is responsible for monitoring the efficiency and performance of computer systems across the organization to deliver high-performance on business operations and client specifications. Desktop engineers resolve computer desktop issues, including navigation and security complications that create delays in the operational process... Show more	$37-65
   Support Lead	A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members... Show more	$30-56

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Desktop Support
   • Troubleshoot
   • Technical Support
   • Hardware Support
   • Remote Desktop
   • PC
   • Customer Service
   • Network Printers
   • Mac
   • VPN
   • SCCM
   • Android
   • OS
   • Service Desk

   Check all skills

   Responsibilities:

   • Manage the support desk's SLA's, creation to resolution time, and ticket task priority.
   • Maintain ownership and manage support case from start to finish working with stores with POS transactions and orders through web purchases.
   • Utilize SCCM for software deployment, and CUCM for telephony system and VOIP.
   • Support Citrix remote users, Citrix Xendesktop creation and support.
   • Coordinate software installs, data backup & recovery, OS and hardware upgrades.
   • Work on the creation of company wide creation and presentation of SLA's for each individual business line.

3. Make a budget

   Including a salary range in your senior desktop support analyst job description is one of the best ways to attract top talent. A senior desktop support analyst can vary based on:

   • Location. For example, senior desktop support analysts' average salary in oklahoma is 45% less than in hawaii.
   • Seniority. Entry-level senior desktop support analysts 44% less than senior-level senior desktop support analysts.
   • Certifications. A senior desktop support analyst with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a senior desktop support analyst's salary.

   Average senior desktop support analyst salary

   $49,935yearly

   $24.01 hourly rate

   ---

   Entry-level senior desktop support analyst salary

   $37,000 yearly salary

   Updated January 22, 2026

4. Writing a senior desktop support analyst job description

   A senior desktop support analyst job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a senior desktop support analyst job description:

   Senior desktop support analyst job description example

   Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.
   
   The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.
   
   In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
   
   In 2021, Eurofins generated total revenues of EUR 6.72 billion, and has been among the best performing stocks in Europe over the past 20 years.
   
   The Senior Desktop Support Analyst role is primarily responsible to provide a single point of contact for end users to receive broad and comprehensive support within the US Clinical desktop computing environment. A high level of skill and knowledge will allow the Desktop Support Analyst to navigate installing, diagnosing, repairing, maintaining, and upgrading all end user equipment and desktop software to ensure optimal performance. The role provides leadership by defining and documenting best practices and processes for the US Clinical NDSC and by engaging in project management for large-scale initiatives.
   * Works under minimal supervision on complex projects and assist less experienced peers.
   * Keeps self-educated on Microsoft Product Roadmaps and develops migration plans and upgrade strategies including capital and expense estimates and project plans.
   * Develops and manages project plans for OS and Hardware upgrades, PC Refresh, Printers, and other projects as needed to keep our environment current, available, and secure.
   * Ensures desktops are secure, available and responsive for our users by identifying recurring issues and determining solutions.
   * Develops best practices, writes SOP's and trains other staff.
   * Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
   * Conduct research on desktop products in support of PC procurement and development efforts.
   * Evaluate and recommend products for purchase.
   * BA/BS Degree is preferred.
   * 6 to 10 years of experience in an environment servicing multiple desktops and users.
   * Proactive learning on hardware, operating system and desktop software advances that can be applied to our environment.
   * Experience working for a Clinical Laboratory is preferred.
   
   Position is full-time. Mon.- Fri., 8:30am- 5pm
   
   * Excellent full time benefits including comprehensive medical coverage, dental, and vision options
   * Life and disability insurance
   * 401(k) with company match
   * Paid vacation and holidays
   
   Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
   
   Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.
   
   The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.
   
   In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
   
   In 2021, Eurofins generated total revenues of EUR 6.72 billion, and has been among the best performing stocks in Europe over the past 20 years.
   
   Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

   Copy this example

   

5. Post your job

   To find senior desktop support analysts for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any senior desktop support analysts they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level senior desktop support analysts with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your senior desktop support analyst job on Zippia to find and attract quality senior desktop support analyst candidates.
   • Use niche websites such as dice, engineering.com, stack overflow, it job pro.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with senior desktop support analyst candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   Sometimes, it's not enough to interview senior desktop support analyst candidates, so you can ask them to do a test project. If you are not a technical person and don't know what a test project should be, you can use these websites:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new senior desktop support analyst

   Once you've selected the best senior desktop support analyst candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   Once that's done, you can draft an onboarding schedule for the new senior desktop support analyst. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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