Senior field service representative job description

Discover. A brighter future.

With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description

What You'll Do

Responsible for securing non accepting merchants, closing complaints, and improving the cardholder experience with merchants in assigned market or portfolio. Prioritizes key issuer needs with merchants in market. Works collaboratively with Global Marketing and Global Acceptance to gain acceptance, especially for larger merchants or key verticals, and/or works to train down stream acquiring and intermediary payment partners. Sources and capitalizes on opportunities to grow merchant stated acceptance and/or network transaction volume. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You'll Do It

* Secures non-accepting merchants and closes merchant complaints in assigned market or portfolio.

* Conducts standard training with acquirer's sales staff, merchants, and issuers in market to promote acceptance and drive volume.

* Improves merchant stated acceptance and merchant activations.

* May develop and maintain relationships with associations, malls and hotels to ensure successful promotion of offers programs. Ensures relevant offers are sourced in a timely manner.

Qualifications You'll Need

The Basics

* H.S. Diploma or GED

* 2+ years of experience in financial services, payments, sales, marketing, or related field

Bonus Points If You Have

* Bachelor's Degree in Marketing or related field

* 4+ years of experience in financial services, payments, sales, marketing, or related field

#LI-KH1

What are you waiting for? Apply today!

All Discover employees place our customers at the very the center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

Who We Are

Textron Systems is part of Textron, a $14 billion, multi-industry company employing 35,000 talented makers, thinkers, creators and doers worldwide. We make things that fly, hover, zoom and launch. Things that move people. Protect soldiers. Power industries. We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care and fuel systems.

This role is in Textron System's Sea Systems Sea Systems business area. Visit TextronSystems.com & Lycoming.com to read more about who we are and the products we make!

About This Role

We believe people should love what they do - in this role, you will be responsible for:

A Sr. Field Service Representative performs the actual hands on repair or modification of Sea Systems crafts as directed, and supervises those personnel assigned to assist with these actions.

Responsibilities :

• Perform repairs, modifications or builds crafts at customer location
• Mechanical system troubleshooting & repair capability
• Electrical/C4N troubleshooting & repairs capability
• Flight Operations/Deck Hand support
• Aluminum, stainless steel, & inconel welding capability
• Preventive Maintenance capability
• Requires CONUS travel to correct problems or provide support to customer's crafts.
• Interfaces with Customers on reported problems and provides technical information and status updates on a regular basis.
• Generates and maintains data base for Electronic Customer Service Request (ECRS) forms to track daily efforts during on and offsite operations.
• Researches data for service bulletins and assists in writing.
• Initiates RTGM's and PR's to support material requirements.
• Prepares modification kit paperwork.
• Maintains tracking reports for warranty and modification kit control (Computerized Tracking System).
• Reviews trial cards and identifies open work or potential work items which are candidate for modification kits.
• Reviews approved ECR's, DCR's, CICR's, EO's and drawings to determine modification kit requirements.
• Performs other job-related duties as assigned by management.

Qualifications

Education:

• Associate degree in electrical/electronics disciplines preferred but not required
• Military related technical education.

Position Requirements:

• Technical training with 4+ years of experience
• Four years of proven Electrical experience in Fabrication and Troubleshooting and/or six years experience as an electrician or technician on U.S. military aircraft or ships.
• Excellent communication skills both written and oral.
• Must have demonstrated ability to troubleshoot and repair these systems in a production line or field operations environment.
• Ability to effectively interface with peers, management and customers across and within the organization.
• Must travel and work extended hours to support customer requirements.
• Ability to read and interpret electrical schematics.
• Ability to use and interpret diagnostic equipment used during the course of daily activities.
• Must be proficient in MS software specifically, Outlook, Excel, and Access.
• This position will require permanent relocation to the customer location. Must be willing to relocate.

How We Care

At Textron Systems, our talented people make us successful. We promote an inclusive environment where we value individuality, differences, and unique perspectives.

Our Company is committed to offering employees opportunities to grow and develop. Our benefits and compensation packages are designed to help our talented employees excel and achieve their goals, so they can make a difference every day in and outside of the workplace. Below are just a few examples!

- Flexible Work Schedules

- Education Assistance

- Career Development & Training Opportunities

- Wellness Program (including Fitness Reimbursement)

- Medical, Dental, Vision & 401(K) with Company Funding

- Paid Parental Leave

Are you a Military Veteran?

Textron's products and services are trusted everyday by those who protect our country. We are dedicated to hiring these Veterans and aim to translate their skills to make an impact on our Company.

Eaton's Electrical Engineering Service & Systems Division is currently seeking a Senior Field Service Representative to join our team. This position is based in our Chandler, AZ facility. Only candidates within a 50-mile radius of the listed facility will be considered.

Eaton's Engineering Service & Systems division wants to help you fuel your career! Eaton has the largest and most experienced team of field services technicians and engineers in the industry. This team brings extensive skills and experiences to field service engineering. Active participation in recognized technical societies such as NFPA and IEEE and collaboration with a variety of utilities and industries ensures that our technicians are knowledgeable about today's cutting-edge technology and engineering techniques.
We assist customers at every stage of the power system:

* Offering start-up and commissioning of equipment
* Performing planned maintenance
* Monitoring performance
* Diagnosing system problems remotely
* Responding to emergencies on a 24/7 basis
* 365 days a year

Our support services help businesses make the most of their existing electrical equipment by optimizing performance and extending the life of existing facilities.

The Power Distribution Systems organization offers career opportunities at various levels representing increased scope and responsibility within the organization.

The Sr. Field Service Engineer will provide field service support and consultation such as acceptance testing, commissioning, and troubleshooting of low, medium, and high voltage systems. Advise customers and provide the best technical solution to solve the customer issue-complete assigned jobs with assistance from lead technicians and engineers. Conduct required tests and calibration using test equipment; check and maintain equipment to ensure compliance with applicable standards.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention, and discovery become a reality daily. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours.

Essential Functions:

* Continuously improve personal, technical, and professional business skills that enable incumbents to service products for customer satisfaction-and being current with product technology that enhances your ability to troubleshoot and repair various products and instruct others.
* Provide timely, detailed, and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.
* Become computer efficient using laptops provided and mastering all required software.
* Maintain all services, including test equipment, tools issued to meet specifications (EBE), ISO requirements, etc., and maintain sufficient inventory to respond to standard calls.
* Provide customers basic application information via phone or on-site consultation and be available for 24-hour x 7 days a week on-call duty and respond to emergencies with minimal notification.
* Demonstrate ability to service newly designed and experimental equipment, which has not been seen before, and instill confidence in the customer.
* Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction. Incumbent demonstrates an awareness of customer needs, preferences, and time and financial constraints.
* Proven customer service and sales ability. Ability to handle irate or difficult customers and gain satisfaction.
* Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites.

Skilled proficiency in the following:

* Basic Test Equipment Operation
* Basic Troubleshooting Techniques
* Ability to run small projects
* Intermediate Test Equipment Operation
* Advanced Troubleshooting Techniques
* Ability to run minor outages and projects.

When we embrace the different ideas, perspectives, and backgrounds that make each of us unique, we - as individuals and as a company - are stronger.

Qualifications

Required (Basic) Qualifications:

* High school diploma plus a minimum of 3 years field experience servicing electrical distribution control systems; OR relevant Military experience OR Associate degree from an accredited institution.
* Must be legally authorized to work in the United States without company sponsorship.
* No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Pleasanton, CA will be considered. Active Military Service member candidates are exempt from the geographical area limitation.

Preferred Qualifications:

* Licensed Journeyman Electrician
* Experience evaluating and servicing electrical distribution or control systems is desirable.
* Experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems.
* Experience performing power quality measurements, troubleshooting, and analysis.
* Experience with protective relays.
* Experience with low and medium-voltage drives.

Position Success Criteria:

* Strong communication skills both oral and written.
* Strong computer skills
* Understanding of the company's and competitor's electrical, electronic, and mechanical products and services.
* Knowledge and practice of safety precautions related to working with electrical and electronic equipment.
* Demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction.
* Submit to the periodic customer-required background and drug screenings.
* Possess an active and unrestricted driver's license.
* Must be able to obtain a government TWIC card
* Ability to work on night shifts and weekends as needed

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

At Eaton, we know that good benefit plans are important to employees and their families. In addition to a competitive base salary, Eaton provides various Health and Welfare benefits as well as Retirement benefits. Click here for more detail: Eaton Benefits at a Glance.

Why work at Eaton?

We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site.

* Flexible work options to help balance work/life demands (at participating Eaton sites)
* Healthcare/retirement savings programs
* Competitive compensation packages to reward skills and performance
* Tuition assistance or financial help for ongoing learning and development
* Health, Dental, Vision & Wellness programs
* Donation matching (U.S., Canada, Puerto Rico)

#LI-MHT12

We make what matters work. Everywhere you look-from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day-you'll find one thing in common. It all relies on power. That's why Eaton is dedicated to improving people's lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We're ethical, passionate, accountable, efficient, transparent and we're committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Engineering

Region: North America - US/Puerto Rico

Organization: ESSG EESSD Electrical Engrg Svcs Systems Div

Job Level: Individual Contributor

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No

Does this position offer relocation?: No

Travel: Yes, 50 % of the Time