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Senior field service representative skills for your resume and career
15 senior field service representative skills for your resume and career
1. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Developed automated RMA tracking system and technical support library.
- Work with customers, electricians, sales partners, technical support, DSM and RSD to resolve escalated issues.
2. FSR
- Provide on-site training for new hire Field Service Representatives (FSR) and re-training for FSR's and clients as needed.
- Served as a field technician, holding full accountability for the USF-I Service Desk, DIVAS Interrogation System FSR, Multi-Int.
3. Technical Problems
- Provided on-site technical and maintenance assistance, analyzed complex technical problems, and provided training to site operations and maintenance personnel.
- Resolved difficult technical problems for retailers and provided detailed technical feedback reports to Volvo engineering for use in enhancing quality assurance.
4. Troubleshoot
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
- Utilize schematics, drawings, specifications and General Purpose Electrical/Electronic Test Equipment (GPETE) to troubleshoot and repair faults.
- Repaired, maintained, inspected, troubleshoot, and train soldiers on proper use of the Sparks Mine Rollers.
5. Customer Satisfaction
- Selected to participate in new program for NE Region to improve overall profitability and customer satisfaction in key customers.
- Established and maintained effective customer relations and developed a high level of customer satisfaction for two territories.
6. Test Equipment
Test equipment is a mechanical tool or a device which is used create signals and gather response from an electronic device under test. It helps in detecting any faults in the device and it also proves the proper operation of the electronic device.
- Experienced and familiar with the tools and test equipment commonly used in electronic installation maintenance and testing.
- Managed the use of Electronic Warfare related test equipment both in the lab and on the aircraft.
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Technical assistance is the non-financial assistance provided by local or international specialists. The purpose of technical assistance is to maximize the project's implementation and quality of the final product. Technical assistance consists of sharing information, the transmission of working knowledge, and other transfer of technical data which would aid the administration, management team and help build the project. The technical assistance focuses on particular needs identified by the beneficiary country and is delivered in the form of missions.
- Provide technical assistance and consultation to customer's installation, operations and maintenance personnel.
- Supported international companies, governments, and military with training, technical assistance, and troubleshooting aerospace products and services.
8. Technical Training
Technical Training refers to the act of teaching individuals the technical skills needed for various positions. This training may be on a form of software (though this doesn't include any coding technology), how to repair a piece of machinery, or how to operate a piece of machinery.
- Conducted technical training for new hires and hospital equipment maintenance professionals.
- Selected new hires and provided technical training to both new and established personnel; handled weekly payroll functions.
9. Switches
- Project manager, and performed installs, upgrades and problem resolutions for all Rockwell switches and interface equipment.
- Configure Cisco 1900 and 2900 Series Routers, Layer Three switches and other devices using IOS.
10. DOD
Definition of Done (DoD) is a set of deliverables that are needed to devise software. These deliverables are valuable to the system and can be exemplified by writing code, coding comments, unit testing, integration testing, design documents, release notes, and so on.
- Traveled internationally in support of DoD customers.
- Collaborated with other vendors to install and support customer systems both local at our DoD site and at remote locations.
11. Problem Resolution
A problem resolution refers to how a person identifies the problem, determining its cause, creating a reasonable solution, and implementing a conclusion. With the help of a client specialist, it is easier to handle such a situation. Problem resolution plays a vital role in helping resolve problems efficiently and effectively.
- Serve as the customer's primary point of contact for problem resolution and project identification.
- Supported engineering and R&D with product specifications and problem resolution.
12. Technical Expertise
Technical Expertise or skills refer to having the abilities and knowledge needed to perform specific tasks often relate to information technology, mechanical, mathematical, scientific, or related tasks. Examples include knowledge of designing programs, mechanical equipment or tools, programming languages, etc. However, technical expertise can be acquired either through on-the-job experience or structured learning.
- Provide technical expertise to solve field problems as a highest priority.
- Provide technical expertise, troubleshooting, support, maintenance, and training to the Warfighter in combat.
13. Routine Maintenance
- Perform routine maintenance to allow customer products to run at full potential.
- Performed routine maintenance and repair on large variety of clinical equipment and electronic patient care systems within the hospital environment.
14. Workstations
- Trained fellow Field Service Representatives on SCSI disk replacement and repair for HP UNIX workstations and C-Class File Servers.
- Performed break/fix repair on printers, servers and workstations.
15. Electronic Systems
- Trained U.S. Military troops in troubleshooting and repair of surveillance, radar and electronic systems utilized on reconnaissance/attack helicopters.
- Performed Fabrication cost estimating and construction/installation cost estimates for production and engineering electronic systems.
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List of senior field service representative skills to add to your resume
The most important skills for a senior field service representative resume and required skills for a senior field service representative to have include:
- Technical Support
- FSR
- Technical Problems
- Troubleshoot
- Customer Satisfaction
- Test Equipment
- Technical Assistance
- Technical Training
- Switches
- DOD
- Problem Resolution
- Technical Expertise
- Routine Maintenance
- Workstations
- Electronic Systems
- RF
- Preventive Maintenance
- Field Maintenance
- Maintenance Support
- Customer Support
- Retrofit
- Technical Issues
- Fault Isolation
- US Army
- Customer Relations
- ISR
- Site Surveys
- Windows
- Combat
- OEM
- Product Line
- Customer Sites
- Technical Manuals
- Electronic Equipment
- Parts Inventory
- LAN
- SATCOM
- PC
- Operational Procedures
- Customer Specifications
- Customer Complaints
- Service Calls
- Computer System
- Raid
- SME
- PLC
Updated January 8, 2025
