Senior product specialist job description

Role and Responsibilities

This role implies providing 2nd level support, troubleshooting and responding to customer reported issues related to the application. This support includes investigating on testing labs, reviewing and analyzing logs, data manipulation and investigation on databases, as well as providing support through online-shared sessions with customers.
The ideal candidate is a team focused player who enjoys helping users overcome issues, understands and practices excellent customer service by providing quality and timely support.
Provides training and coaching to less experienced team members.

This position requires consistent customer facing interactions during high severity situations.

Responsibilities:
Assist in diagnosing and resolving complex issues by correcting problems on customer environments or replicating and troubleshooting the issue in our labs.Connect and collaborate with other teams to escalate client issues via email, ticketing system and internal meetings.Gather client feedback and provide feedback to internal stakeholders Document issues and solutions and perform administrative tasks as required

Requirements:
Ability to handle multiple projects simultaneously Ability to work under pressure Ability to work flexible shifts and to adapt to changing work schedules.Advanced computer software skills Advanced knowledge/experience on Microsoft Windows OS is required (knowledge on Windows Server is a plus) SQL knowledge is required UNIX/Linux knowledge is a plus Good written and verbal communication skills Fluency in English

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity
At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we're proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability or age.

The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.

Senior Strategic Product Sales Specialist SAAS Sales

Why YOU want this position

Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus' innovative technologies drive production and investment strategies, enable best practices for energy and commodity trading and risk management, and reduce costs through automated processes across critical business functions. Enverus is a strategic partner to more than 6,000 customers in 50 countries.

We are currently seeking a highly driven Senior Strategic Product Sales Specialist to join our Sales team. This role offers the opportunity to join a rapidly growing company delivering industry-leading solutions to customers in a dynamic and fast-growing sector.

Performance Objectives

* Execute annual sales goal and meet targets for new client acquisition and account growth in the financial services market.
* Team with Technical Advisors to effectively present a value proposition to capitalize on new business opportunities.
* Team with Customer Education Managers to identify opportunities for increased ROI within your account base.
* Provide quarterly, semi-annual, and annual forecasts within an acceptable accuracy rate.
* Deliver client feedback to marketing and development teams to build more effective products and services.
* Complete company certifications and training on a regular basis.
* Expected to attend trade shows, sales summit, and client meetings with travel up to 50%.

Competitive Candidate Profile

* The intangibles include being driven by results, high goal-orientation, working with urgency. In other words, you MUST have a strong motor!
* At least 5 years of sales experience as an Account Executive or Director.
* Experience working with large Oil and Gas companies strongly preferred
* SaaS experience!
* Must have Salesforce experience.
* Sandler experience is desired.
* Must know outside sales and account management/retention with the ability to demonstrate expertise of an enterprise sales process (CLC markers, discovery, value proposition, buying process, decision-makers, risk mitigation, retention and closing).
* Demonstrated experience forecasting new business on a monthly, quarterly, and semi-annual basis.
* No problems with cold calling

Senior Specialist, eCommerce Product Management - (22010030) Description Supports the execution (scope, requirements definition, and delivery) of feature/functional enhancements within their assigned functional disciplines. Utilizes digital analytics insights to support eCommerce site strategy. Researches and identifies conversion rate optimization (CRO) opportunities, and works with cross functional partners to design, test, and implement enhancements and new functionality.
1. Collaborates with Product Management peers to build and maintain prioritized product roadmap.
2. Translates business requirements and customer needs into user stories and acceptance criteria.
3. Coordinates across internal and external IT resources to help ensure that product features are implemented per specifications.
4. Collaborates with User Experience (UX) professionals on specifications supporting the business needs.
5. Ensures User Experience standards are met during the development phase of new features and enhancements.
6. Maintains a cohesive vision of user experience for the development team.
7. Collaborates with Scrum Masters/Project Managers to maintain and communicate development schedules, statuses, and issues.
8. Serves as point of contact for questions from the Development team.
9. Utilizes a Digital Analytics tool to mine for conversion rate optimization opportunities on BigLots.com.
10. Presents and prioritizes opportunities to cross-functional partners and manager.
11. Works with business teams to obtain user acceptance of delivered features and enhancements.
12. Organize and prioritize A/B testing requests for enhancements and new functionality
13. Evaluates post-launch performance of new features and enhancements, to analyze ROI.
Qualifications 1. Bachelor's Degree in a related technical or business field, or equivalent experience, required.
2. Three to five years of related work experience required.
3. Strong understanding of retail ecommerce and digital landscape required.
4. Demonstrated skill in translating technical details for non-technical business users required.
5. Demonstrated self-starter who can work autonomously and as part of a team required.
6. Able to prioritize, organize, and manage work with a high attention to detail while meeting deadlines in a fast-paced environment required.
7. Strong verbal and written communication skills and strong presentation skills required.
8. Able to collaborate with developers, UX designers, marketing, customers, and partners to solve business problems preferred.
9. Experience with Scrum, Agile, or Lean methodologies, JIRA, and Conversion Rate Optimization preferred.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
Primary Location: US-OH-COLUMBUSWork Locations: GO~910_BL CORPORATE HEADQUARTERS 4900 E Dublin Granville Rd COLUMBUS 43081-7651Job: ECommerceSchedule: RegularShift: StandardJob Type: Full-time Day JobJob Posting: Sep 13, 2022, 1:25:06 PMEmployee Referral Bonus: US Dollar (USD) Refer a friend for this job Refer a friend