Senior program operations manager job description
Updated March 14, 2024
10 min read
Find better candidates in less time
Post a job on Zippia and take the best from over 7 million monthly job seekers.
Example senior program operations manager requirements on a job description
Senior program operations manager requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in senior program operations manager job postings.
Sample senior program operations manager requirements
- Bachelor’s degree in business, management or related field.
- Minimum five years of professional experience in program operations.
- Demonstrated success in managing and leading a diverse team.
- Excellent project management and organizational skills.
- Strong analytical and problem-solving capabilities.
Sample required senior program operations manager soft skills
- Outstanding interpersonal and communication skills.
- Able to work effectively in a fast-paced environment.
- Excellent negotiation and conflict resolution abilities.
- Ability to stay current with best practices and trends.
Senior program operations manager job description example 1
Vencore senior program operations manager job description
The Program Operations Manager provides leadership and oversees the day-to-day operations and delivery of all of Program Operations tasks in support of the program while focusing on strategic and operational planning in support of the overall program.
The Program Operations Manager acts as the Program Director in times of absence of the Program Director.
Coordinates with the Program Director and Resource Manager to identify current and future staffing needs.
Collaborates with the Program Director, Business Operations Manager, and Task Leads to review and submitprogram deliverables.
Supports planning the program budget in collaboration with the Program Director, FEDSIM COR and TPOC.
Enhances the operational procedures, systems and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities for efficiencies.
Develops and maintains strong relationships with customer directorates, teammates, external partners, and vendors.
Requires BA/BS with 18+ years of experience, including at least 6 years as a Program Manager Incumbent will have a specialized knowledge in one or more fields of disciplines and general knowledge in a number of others. Position requires an active TS/SCI with Polygraph level clearance.
Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can't be done, solving the most daunting challenges facing our customers.
An Equal Opportunity Employer including Disability/Veteran.
Colorado Salary Minimum: $128,200
Colorado Salary Maximum: $311,100
The estimate displayed represents the typical salary range for this position, and is just one component of Peraton's total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Peraton provides a variety of benefits to employees.
The Program Operations Manager acts as the Program Director in times of absence of the Program Director.
Coordinates with the Program Director and Resource Manager to identify current and future staffing needs.
Collaborates with the Program Director, Business Operations Manager, and Task Leads to review and submitprogram deliverables.
Supports planning the program budget in collaboration with the Program Director, FEDSIM COR and TPOC.
Enhances the operational procedures, systems and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities for efficiencies.
Develops and maintains strong relationships with customer directorates, teammates, external partners, and vendors.
Requires BA/BS with 18+ years of experience, including at least 6 years as a Program Manager Incumbent will have a specialized knowledge in one or more fields of disciplines and general knowledge in a number of others. Position requires an active TS/SCI with Polygraph level clearance.
Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can't be done, solving the most daunting challenges facing our customers.
An Equal Opportunity Employer including Disability/Veteran.
Colorado Salary Minimum: $128,200
Colorado Salary Maximum: $311,100
The estimate displayed represents the typical salary range for this position, and is just one component of Peraton's total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Peraton provides a variety of benefits to employees.
Post a job for free, promote it for a fee
Senior program operations manager job description example 2
Atlassian senior program operations manager job description
Working at Atlassian
Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it's necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Your future team
Atlassian's mission to help unleash the potential of every team. To support this, the Accessibility Team owns our strategy and programs to make every Atlassian experience accessible for people living with disability.
We are the Core Accessibility Team with expertise in research, design, engineering, program management, assistive technologies, and more. We work across the company to help teams build accessibility expertise, understand user needs and create great experiences that are inclusive and easier for everyone to use.
We are looking for a chief of staff or operations expert with an understanding of Accessibility who connects strategy to action and brings operational excellence to their teams. You will report to the Global Head of Accessibility and will partner with teams across the company to land strategic initiatives. You will be an important thought leader and catalyst for activation - collaborating across the business to ensure alignment of goals and successful execution.
What you'll do Mature our program practices and business metrics to reliably deliver the most important outcomes Increase the effectiveness of our team (e.g. diagnosing pain points and implementing changes, creating scalable processes, improving decision-making) Establish and lead team rituals (e.g. weekly team meetings, quarterly health monitors, retrospectives, team offsites) and find new ways to make the program run smoother.Support budget and operationalresponsibilities (e.g. identifying and bringing on new vendors, managing statements of work, compiling and drafting funding requests) Manage change initiatives to improve communication, collaboration and execution with partner teams Ensure a steady rhythm of reporting and communications to maintain visibility and awareness of program status Monitor projects to ensure completion of deliverables according to schedule
Your background5+ years of relevant professional experience in business operations, consulting, strategy or program management You are a thoughtful teammate and an excellent collaborator, so you excel at developing trusted partnerships with other teams and are known for high-quality results You enjoy bringing order to disorder. You love to create new structures, frameworks, and processes from scratch, and ensure activities run well You have experience leading programs of work, managing partner expectations and dependencies, and driving change management across a large, globally distributed organizations You understand the software development lifecycle and Agile methodologies and can draw upon best practices, patterns and Agile frameworks Know how to strike the right balance - creating just enough process to achieve the desired outcome You embrace diversity and are receptive to new ideas and people who are different
Great but not required Experience managing and working with outsourced resources and vendors3+ years of experience developing statements of work and procurement processes Experience managing or contributing to Accessibility programs at scale (5000+ employees) Professional certifications, like IAAP's CPACC or CPWA
Our perks & benefits
To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.
About Atlassian
The world's best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
To learn more about our culture and hiring process, explore our Candidate Resource Hub.
Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it's necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Your future team
Atlassian's mission to help unleash the potential of every team. To support this, the Accessibility Team owns our strategy and programs to make every Atlassian experience accessible for people living with disability.
We are the Core Accessibility Team with expertise in research, design, engineering, program management, assistive technologies, and more. We work across the company to help teams build accessibility expertise, understand user needs and create great experiences that are inclusive and easier for everyone to use.
We are looking for a chief of staff or operations expert with an understanding of Accessibility who connects strategy to action and brings operational excellence to their teams. You will report to the Global Head of Accessibility and will partner with teams across the company to land strategic initiatives. You will be an important thought leader and catalyst for activation - collaborating across the business to ensure alignment of goals and successful execution.
What you'll do Mature our program practices and business metrics to reliably deliver the most important outcomes Increase the effectiveness of our team (e.g. diagnosing pain points and implementing changes, creating scalable processes, improving decision-making) Establish and lead team rituals (e.g. weekly team meetings, quarterly health monitors, retrospectives, team offsites) and find new ways to make the program run smoother.Support budget and operationalresponsibilities (e.g. identifying and bringing on new vendors, managing statements of work, compiling and drafting funding requests) Manage change initiatives to improve communication, collaboration and execution with partner teams Ensure a steady rhythm of reporting and communications to maintain visibility and awareness of program status Monitor projects to ensure completion of deliverables according to schedule
Your background5+ years of relevant professional experience in business operations, consulting, strategy or program management You are a thoughtful teammate and an excellent collaborator, so you excel at developing trusted partnerships with other teams and are known for high-quality results You enjoy bringing order to disorder. You love to create new structures, frameworks, and processes from scratch, and ensure activities run well You have experience leading programs of work, managing partner expectations and dependencies, and driving change management across a large, globally distributed organizations You understand the software development lifecycle and Agile methodologies and can draw upon best practices, patterns and Agile frameworks Know how to strike the right balance - creating just enough process to achieve the desired outcome You embrace diversity and are receptive to new ideas and people who are different
Great but not required Experience managing and working with outsourced resources and vendors3+ years of experience developing statements of work and procurement processes Experience managing or contributing to Accessibility programs at scale (5000+ employees) Professional certifications, like IAAP's CPACC or CPWA
Our perks & benefits
To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.
About Atlassian
The world's best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
To learn more about our culture and hiring process, explore our Candidate Resource Hub.
Dealing with hard-to-fill positions? Let us help.
Senior program operations manager job description example 3
CVS Health senior program operations manager job description
This position reports to the CA Medicare Director of Operations and will work with key business partners to evaluate, document, and implement business requirements specific to the California Market. Serves as a subject matter expert on Medicare operations and business process improvement in a capitated HMO structured model where health plan functions are delegated to contracted Medical Groups. In this role, candidate will partner with functional areas to conduct an end-to-end assessment of the member experience to define requirements, identify and document gaps in processes, identify key stakeholders, solutions, and prioritization for resolution. This individual will be responsible to lead and implement operational system enhancements and process improvements to ensure that requirements are built into multiple Aetna business platforms including but not limited to enrollment, sales, provider search, customer support, claims processing, etc to close gaps and ensure alignment between Aetna and our contracted Medical Groups. Candidate will be accountable for owning critical projects and driving them to completion to promote operational excellence and improve metrics related to member and provider experience. Individual will also maintain operational reporting and conduct monthly capitation audits. Candidate must be resourceful and creative to navigate through multiple departments and operate strategically to improve system functions and able to implement and track multiple projects from end to end.
Pay Range
The typical pay range for this role is:
Minimum: 75,400
Maximum: 158,300
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
Required Qualifications
- 5+ years' experience in Medicare product and/or health plan operations, or managed care programs. - 3+ years' experience in implementation and process improvement projects- 3+ years' experience in California delegated network model0-10% travel may be required Hybrid Work Model- 2 days in office;3 Days Remote - Excellent interpersonal, analytical, problem-solving, organizational, issue resolution, and customer relationship management skills - Understanding of system process flows- Excellent verbal and written communication skills - A collaborative project manager, accountable for the overall execution of multiple key projects and driving them to completion- A problem solver with experience with validating business requirements, generating key insights, performing test case scenarios, and monitoring internal processes to ensure consistency- Establishing multiple operational reports - High-level of attention to detail and accuracy- Team player- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
Preferred Qualifications
- MS Excel - Advanced- Tableau - Advanced- Lean Six Sigma Certification- Process Flow Management- Advanced analytical skills - 3-5+ years' experience in project managing/reporting/system - Healthcare background with knowledge of the CA Market health care delivery system, Delegated Network Models, Medicare Advantage, Managed Care, Medicare operations, Medicare Stars, Member Experience KPIs
Education
MBA, Business Administration or equivalent work experience
Business Overview
Bring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Pay Range
The typical pay range for this role is:
Minimum: 75,400
Maximum: 158,300
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
Required Qualifications
- 5+ years' experience in Medicare product and/or health plan operations, or managed care programs. - 3+ years' experience in implementation and process improvement projects- 3+ years' experience in California delegated network model0-10% travel may be required Hybrid Work Model- 2 days in office;3 Days Remote - Excellent interpersonal, analytical, problem-solving, organizational, issue resolution, and customer relationship management skills - Understanding of system process flows- Excellent verbal and written communication skills - A collaborative project manager, accountable for the overall execution of multiple key projects and driving them to completion- A problem solver with experience with validating business requirements, generating key insights, performing test case scenarios, and monitoring internal processes to ensure consistency- Establishing multiple operational reports - High-level of attention to detail and accuracy- Team player- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
Preferred Qualifications
- MS Excel - Advanced- Tableau - Advanced- Lean Six Sigma Certification- Process Flow Management- Advanced analytical skills - 3-5+ years' experience in project managing/reporting/system - Healthcare background with knowledge of the CA Market health care delivery system, Delegated Network Models, Medicare Advantage, Managed Care, Medicare operations, Medicare Stars, Member Experience KPIs
Education
MBA, Business Administration or equivalent work experience
Business Overview
Bring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Start connecting with qualified job seekers
Resources for employers posting senior program operations manager jobs
Average cost of hiring
Recruitment statistics
How to write a job description
Examples of work conditions
Senior program operations manager job description FAQs
Ready to start hiring?
Updated March 14, 2024
Updated March 14, 2024