Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
Senior service desk technician education requirements
Updated January 8, 2025
4 min read
There are several educational requirements to become a senior service desk technician. Senior service desk technicians usually study business, information technology, or computer science. 51% of senior service desk technicians hold a bachelor's degree, and 33% hold an associate degree. We analyzed 261 real senior service desk technician resumes to see exactly what senior service desk technician education sections show.
The most common colleges for senior service desk technicians are the University of Phoenix and the University of Phoenix.
There are also many online senior service desk technician courses to help get the education required to be a senior service desk technician.
There are certain senior service desk technician certifications that you should consider. These senior service desk technician certifications include Security 5 Certification and IT Information Library Foundations Certification (ITIL).
What education do you need to become a senior service desk technician?
What degree do you need to be a senior service desk technician?
- Bachelor's, 51%
- Associate, 33%
- Master's, 5%
- High School Diploma, 5%
- Other Degrees, 6%
What should I major in to become a senior service desk technician?
- Business, 15%
- Computer Science, 14%
- Other Majors, 44%
Most common colleges for senior service desk technicians
| Senior service desk technician common college | Percentages |
|---|---|
| University of Phoenix | 17.14% |
| DeVry University | 14.29% |
| University of Iowa | 5.71% |
| New York University | 5.71% |
| University of West Alabama | 5.71% |
Best majors for senior service desk technicians
| Rank | Major | Percentages |
|---|---|---|
| 1 | Business | 15.2% |
| 2 | Information Technology | 14.4% |
| 3 | Computer Science | 13.6% |
| 4 | Computer Information Systems | 12.9% |
| 5 | Computer Networking | 9.8% |
Best colleges for senior service desk technicians
The best colleges for senior service desk technicians are Stanford University, University of Pennsylvania, and Northwestern University.
A senior service desk technician with advanced education typically earns a higher salary and has access to better jobs. That's why Zippia looked into the best colleges for senior service desk technicians. We based this list on several metrics: admissions rate, retention rate, mean earnings of graduates, the ratio of working vs. non-working students ten years after admission, the average cost of attendance, and median debt for graduates who become senior service desk technicians.
1. University of Pennsylvania
Philadelphia, PA • Private
In-state tuition
$55,584
Enrollment
10,764
2. University of Southern California
Los Angeles, CA • Private
In-state tuition
$56,225
Enrollment
19,548
3. Stanford University
Stanford, CA • Private
In-state tuition
$51,354
Enrollment
7,083
4. Boston University
Boston, MA • Private
In-state tuition
$53,948
Enrollment
17,238
5. New York University
New York, NY • Private
In-state tuition
$51,828
Enrollment
26,339
6. University of Minnesota - Twin Cities
Minneapolis, MN • Private
In-state tuition
$14,760
Enrollment
31,451
7. Rensselaer Polytechnic Institute
Troy, NY • Private
In-state tuition
$53,880
Enrollment
6,590
8. George Washington University, The
Washington, DC • Private
In-state tuition
$55,230
Enrollment
12,161
9. Northwestern University
Evanston, IL • Private
In-state tuition
$54,568
Enrollment
8,451
10. Saint Ambrose University
Davenport, IA • Private
In-state tuition
$30,894
Enrollment
2,289
20 best online courses for senior service desk technicians
Advertising disclosure
1. Customer Service Fundamentals
There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...
2. IT service operations and Service Desk management
Improve Service Desk and IT support processes and service functions. Better preparation for the professional exam...
3. Service Desk Analyst Crash course for beginners.
Get Hands-On Experience for following JOB roles - Service Desk Analyst IT Help Desk Professional L1 IT Support GSD...
4. Computer Network Fundamentals- IT Helpdesk & Desktop Support
Learn the basic fundamentals of computer networking & OSI model for desktop support and IT service desk technicians...
5. IT Help Desk for Beginners
The essentials to become an IT Help Desk Technician...
6. Help Desk Analyst
Boost your career with this course, pass the e-Learning course, and achieve your Help Desk Analyst certificate...
7. Learning IT Help Desk Basics
Get the skills you need to pursue an entry-level position as an IT help desk technician...
8. IT Support and Service Desk jobs -Crash Course for Beginners
Let me help you land your first job in IT. Learn about different roles, procedures, tools, and applications - Part 1...
9. Learning IT Help Desk for Beginners
Must know skills for Helpdesk and Service Desk Professionals!!...
10. ComputerCavalry: IT Help Desk Training for IT Professionals!
Help Desk Training for IT Professionals is a 10 lecture course that provides valuable work experience to beginners in IT...
11. Customer Service & Support For Customer Service Executives
Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...
12. Customer Service Foundation
An introductory course about understanding the foundations of Customer Service...
13. Computer Hardware, Operating System and Networking
For Any Graduates/Engineering/Diploma/Arts & Science/Freshers/Home Users/Individuals/Desktop Support/FM/Service Engineer...
14. Customer Service Basics: Improve your Service now
The basic golden rules to kickstart your service...
15. Customer Service Fundamentals: Putting People First
Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...
16. [2023] Customer Service 2.0: Learn Digital Customer Service
Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...
17. Customer Service, Customer Support, And Customer Experience
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...
18. Start Improving Customer Service
Creating a Customer Service advantage in Your department or business through communication and Customer Management...
19. Customer Service Mastery: Delight Every Customer
Master Customer Service using this practical customer care course...
20. SAP Customer Service (CS/SM) - Service Management module
Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...
Top 10 most affordable universities for senior service desk technicians
The most affordable schools for senior service desk technicians are California State University - Bakersfield, suny farmingdale, and brooklyn college of the city university of new york.
If the best universities for senior service desk technicians are out of your price range, check out these affordable schools. After factoring in in-state tuition and fees, the average cost of attendance, admissions rate, average net price, and mean earnings after six years, we found that these are the most affordable schools for senior service desk technicians.
1. California State University - Bakersfield
Bakersfield, CA • Private
In-state tuition
$7,309
Cost of attendance
16,714
2. SUNY Farmingdale
Farmingdale, NY • Private
In-state tuition
$8,306
Cost of attendance
16,091
3. Brooklyn College of the City University of New York
Brooklyn, NY • Private
In-state tuition
$7,240
Cost of attendance
13,991
4. California State University - Dominguez Hills
Carson, CA • Private
In-state tuition
$6,942
Cost of attendance
14,469
5. Brigham Young University
Provo, UT • Private
In-state tuition
$5,620
Cost of attendance
18,136
6. Clayton State University
Morrow, GA • Private
In-state tuition
$5,419
Cost of attendance
17,697
7. University of Puerto Rico - Mayaguez
Mayaguez, PR • Private
In-state tuition
$4,094
Cost of attendance
14,302
8. California State University - Long Beach
Long Beach, CA • Private
In-state tuition
$6,798
Cost of attendance
18,306
9. California State University - Los Angeles
Los Angeles, CA • Private
In-state tuition
$6,749
Cost of attendance
14,823
10. SUNY Polytechnic Institute
Utica, NY • Private
In-state tuition
$8,238
Cost of attendance
21,567
Top 10 hardest universities to get into for senior service desk technicians
The hardest universities for senior service desk technicians to get into are Stanford University, University of Pennsylvania, and Northwestern University.
Some great schools for senior service desk technicians are hard to get into, but they also set your career up for greater success. The list below shows the most challenging universities to get into for senior service desk technicians based on an institution's admissions rates, average SAT scores accepted, median ACT scores accepted, and mean earnings of students six years after admission.
1. Stanford University
Stanford, CA • Private
Admissions rate
4%
SAT average
1,497
2. University of Pennsylvania
Philadelphia, PA • Private
Admissions rate
8%
SAT average
1,492
3. Northwestern University
Evanston, IL • Private
Admissions rate
8%
SAT average
1,508
4. Carnegie Mellon University
Pittsburgh, PA • Private
Admissions rate
17%
SAT average
1,507
5. University of Southern California
Los Angeles, CA • Private
Admissions rate
13%
SAT average
1,445
6. New York University
New York, NY • Private
Admissions rate
20%
SAT average
1,419
7. Boston University
Boston, MA • Private
Admissions rate
22%
SAT average
1,420
8. Rensselaer Polytechnic Institute
Troy, NY • Private
Admissions rate
43%
SAT average
1,415
9. George Washington University, The
Washington, DC • Private
Admissions rate
42%
SAT average
1,380
10. Vanderbilt University
Nashville, TN • Private
Admissions rate
10%
SAT average
1,514
Top 10 easy-to-apply-to universities for senior service desk technicians
The easiest schools for senior service desk technicians to get into are Oklahoma Wesleyan University, barry university, and nyack college.
Some schools are much easier to get into. If you want to start your career as a senior service desk technician without much hassle, check out the list of schools where you will be accepted in no time. We compiled admissions rates, average SAT scores, average ACT scores, and average salary of students six years after graduation to uncover which were the easiest schools to get into for senior service desk technicians.
1. Oklahoma Wesleyan University
Bartlesville, OK • Private
Admissions rate
68%
SAT average
964
2. Barry University
Miami, FL • Private
Admissions rate
91%
SAT average
1,006
3. Nyack College
New York, NY • Private
Admissions rate
98%
SAT average
999
4. La Roche College
Pittsburgh, PA • Private
Admissions rate
99%
SAT average
1,008
5. LIM College
New York, NY • Private
Admissions rate
83%
SAT average
1,061
6. Kean University
Union, NJ • Private
Admissions rate
86%
SAT average
991
7. Notre Dame College
Cleveland, OH • Private
Admissions rate
90%
SAT average
994
8. Saint Martin's University
Lacey, WA • Private
Admissions rate
96%
SAT average
1,111
9. University of Baltimore
Baltimore, MD • Private
Admissions rate
78%
SAT average
1,020
10. Iona College
New Rochelle, NY • Private
Admissions rate
88%
SAT average
1,089
Average senior service desk technician salary by education level
| Senior service desk technician education level | Senior service desk technician salary |
|---|---|
| Master's Degree | $58,505 |
| High School Diploma or Less | $46,306 |
| Bachelor's Degree | $51,329 |
| Doctorate Degree | $56,022 |
| Some College/ Associate Degree | $47,251 |
Senior service desk technician education FAQs
Have more questions? See all answers to common computer and mathematical questions.
Search for senior service desk technician jobs
Updated January 8, 2025
Updated January 8, 2025