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Senior service technician skills for your resume and career
15 senior service technician skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Trained junior service/installation technicians on company processes, procedures, quality standards, and customer service expectations.
- Administered first-rate customer service to the user community, routinely following up with users and management.
2. Preventative Maintenance
- Performed all services associated with a service technician position including preventative maintenance, troubleshooting and repairing HVAC/R units.
- Maneuver equipment in order to perform all mechanical services on cold drink equipment including preventative maintenance.
3. Java
Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.
- Provided Java and Perl programming expertise for innovative automation to facilitate expedited deployments using the Eclipse and Rational Functional Tester platforms.
- Contributed to testing, troubleshooting, and debugging of internally developed Java, PHP and SQL Server applications.
4. CAD
- Established CAD detail library for easy retrieval of standard construction details, erosion and sedimentation and other engineering details.
- Develop and maintain a web-based information system for access to cad drawings and other utility information.
5. Hand Tools
- Well versed in the use of various hand tools to make repairs when needed in the field.
- Used hand tools for installing cable, assembling digital signage displays, touchscreen kiosks and other hardware.
6. HVAC
- Provided architectural, electrical, HVAC, plumbing, and P&ID drawings for manufacturing facilities and office areas.
- Start Rate: $27 hr Duties: Service, maintenance and installation of residential and light Commercial HVAC equipment.
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- Instituted a space-utilization program that enhanced equipment accessibility, ignited customer satisfaction, drove profits, and halted the competition.
- Provide high quality, detailed consultation, technical support and troubleshooting with an emphasis on customer satisfaction.
8. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Provide exceptional technical support to corporate clients by executing timely, accurate repairs of computers and related hardware.
- Provide technical support for residential and commercial water treatment equipment manufacturing company with over 250 distributors world-wide.
9. Printers
Printers are a technological tool used to permanently apply ink to various surfaces and material but most often paper. They are used for printing books, fliers, images, billboard advertisements, and so on. There are many different types of printers, too, each built for a different purpose, material, and processes. A new generation of printers, usually referred to as 3D printers, can use materials such as plastic or resin to build different three-dimensional physical objects and can be used to create props, statues, and various other items.
- Completed troubleshooting analysis/ repair of numerous manufacturers' computers and printers both on warranty and non-warranty repairs.
- Coordinated a district-wide printer replacement project (approximately 1200 printers).
10. Test Equipment
Test equipment is a mechanical tool or a device which is used create signals and gather response from an electronic device under test. It helps in detecting any faults in the device and it also proves the proper operation of the electronic device.
- Identified and implemented technical calibration procedure changes on precision test equipment necessary to streamline and create more efficient repair procedures.
- Maintained inventory and test equipment and supervised technical staff.
11. Computer System
- Coordinated personnel efforts in the computer department for the preventive and corrective maintenance of all mainframe computer systems and associated peripherals.
- Work includes configuration, specification, and implementation of desktop and mobile computer systems by corporate and individual users.
12. SQL
- Complete Solution Support responsibility for 50+ customer systems including OnBase, MS SQL, and custom-developed solutions.
- Repaired SQL database and created shadow database ensuring system was never down from user's perspective.
13. Desktop Support
- Provided a single user-interface for desktop support services to divisional and Central Engineering on IBM, Apple, and Wang platforms.
- Support 1600 users for PC hardware, software, LAN and WAN connectivity issues; provide desktop support for all users.
14. Service Calls
- Responded to service calls from residential and commercial customers requesting various electrical installations and/or repairs
- Go out on service calls daily for trouble calls for Telephone, Fire Alarms, Security Alarms or CATV Camera issues.
15. FTP
- Specialized in troubleshooting network connections, system errors, printing problems, Internet Connections, FTP problems.
- Maintain file and FTP server for 13 foreign ground stations providing critical data.
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John Terasconi
Associate Professor, HVAC-R Department Chair, Benjamin Franklin Institute of Technology
List of senior service technician skills to add to your resume
The most important skills for a senior service technician resume and required skills for a senior service technician to have include:
- Customer Service
- Preventative Maintenance
- Java
- CAD
- Hand Tools
- HVAC
- Customer Satisfaction
- Technical Support
- Printers
- Test Equipment
- Computer System
- SQL
- Desktop Support
- Service Calls
- FTP
- Technical Assistance
- Customer Support
- Technical Issues
- Network Connectivity
- PCS
- Technical Problems
- Aided Design
- CCTV
- OS
- DNS
- Linux
- VPN
- DHCP
- Customer Sites
- LAN
- FDA
- PLC
- User Accounts
- Help-Desk Support
- Citrix
- Customer Relations
- Software Issues
- Windows XP
- Apple
- Windows Server
- TCP/IP
- Inventory Control
- Pc Support
Updated January 8, 2025
