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Senior software support engineer skills for your resume and career

Updated January 8, 2025

8 min read

Quoted experts

Nikyra Capson,

John Russo

Below we've compiled a list of the most critical senior software support engineer skills. We ranked the top skills for senior software support engineers based on the percentage of resumes they appeared on. For example, 26.6% of senior software support engineer resumes contained java as a skill. Continue reading to find out what skills a senior software support engineer needs to be successful in the workplace.

15 senior software support engineer skills for your resume and career

1. Java

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

Here's how senior software support engineers use java:

Use the BankSphere Technologies, likes Mira, Vega, Java, JavaScript, and Server WSAD.
Increased knowledge of Java based product utilizing IBM RAD, Subversion, Spring, Hibernate.

2. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how senior software support engineers use windows:

Provided specialized cross-platform technology engineering assistance for application support, Windows Server, OS level/integration, and networking incidents.
Work individually or in small teams to integrate internally developed or vendor applications within current Windows platform systems.

3. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how senior software support engineers use linux:

Ported DSL loop measurement C++ code from Window CE system to real-time Linux system.
Implemented ATM AAL1 in the product and test tools in Linux using C/C++.

4. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how senior software support engineers use troubleshoot:

Analyzed logs and relevant data to troubleshoot and recreate customer issues to determine the root cause of the problem.
Created and installed various shell scripts in customers field systems and test beds to collect data and troubleshoot.

5. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how senior software support engineers use technical support:

Trained and assisted technical support team members in supporting Storage Foundation products including VolumeManager, and File System.
Demonstrate outstanding insight and technical acumen providing management and technical support for the organization.

6. JavaScript

Here's how senior software support engineers use javascript:

Developed software installation reports to reveal correlation between software releases installs and specific trace data using SQL, HTML and JavaScript.
Developed web analytic tracking mechanism using JavaScript injection techniques with ASP.NET to extract specific data elements from web business applications.

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7. Customer Support

Here's how senior software support engineers use customer support:

Developed a complete Web based Customer Support and RMA system using PHP and MySQL.
Lead customer support for software automation related issues.

8. Software Support

Software support is a service provided to clients by software providers to assist them to resolve any challenge they may encounter while using the product. It could also extend beyond addressing challenges to helping them update the software and providing resources that will help clients maximize the product like user guides and demos. Software support at its core involves the troubleshooting and identification of problems which then leads to solutions.

Here's how senior software support engineers use software support:

Provided leadership to a group of senior software support engineers for collaboration for the purpose of permanent infrastructure improvements.
Promoted to a senior software support position

9. Jenkins

Jenkins is an open source automation server that is free to use. It aids continuous deployment and execution by automating the aspects of product creation related to building, analyzing, and deploying. It is a system based on the server that runs in servlet containers like Apache Tomcat. Jenkins is a Java-based fully accessible automation platform with plugins designed for Continuous Integration.

Here's how senior software support engineers use jenkins:

Worked on distributed test automation execution on different environment as part of Continuous Integration Process using Selenium Grid and Jenkins.
Deployed applications into Continuous integration environments like Jenkins to integrate and deploy code on CI environments for development testing.

10. Architecture

Here's how senior software support engineers use architecture:

Provide technical leadership to Junior Engineers, developing overall project architecture.
Work in the Architecture, and define which products, software, API's, etc use the new application.

11. HTML

Here's how senior software support engineers use html:

Provide HTML solutions for both document and dashboard functionality in MicroStrategy and ExactTarget email campaigns.
See: http://www.sas.com/en_us/software/analytics/enterprise-miner.html.

12. PHP

PHP, the abbreviation for hypertext preprocessor, is a scripted language used in websites to manage content.

Here's how senior software support engineers use php:

Developed PHP web based application to manage spatial metadata attributes within an Oracle database.
Developed back-end application in PHP to register thousands of records submitted by universities.

13. XML

XML is a medium for storing and transporting data that is independent of software and hardware. XML stands for eXtensible Markup Language. XML, like HTML, is a markup language that was created to store and transport data. It was created with the intention of being self-descriptive. There are no predefined tags in the XML language. Another feature is that XML is extensible.

Here's how senior software support engineers use xml:

Configured DataPower XML firewall for LDAP-based retrieval of certificate revocation lists for multiple certificate authorities; used OpenSSL and OpenLDAP.
Developed Generic Plugin for provisioning a subscription with Vendors that comply to a generic XML specification.

14. C

Here's how senior software support engineers use c:

Analyzed client requirements and developed code using C, SQL on a UNIX environment.
Debug and code application fixes using C, Pascal, PLM, and Assembly.

15. C++

C++ is a general-purpose programming language that is used to create high-performing applications. It was invented as an extension to the C language. C++ lets the programmer have a high level of domination over memory and system resources. C++ is an object-oriented language that helps you implement real-time issues based on different data functions

Here's how senior software support engineers use c++:

Involved in IE programming in c++, VC++ 6.0 & Java script in windows environment.
Provided inputs in development of test plans and procedures in Python/C++ for cabin pressure systems.

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What skills help Senior Software Support Engineers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What senior software support engineer skills would you recommend for someone trying to advance their career?

Nikyra Capson

Assistant Professor, Idaho State University

Don't be afraid of being rejected. If they see a job they want, apply. Even if they don't think they'll get it, still apply. The worst thing that could happen is being told no. Not applying is an automatic no, so they might as well try.

What technical skills for a senior software support engineer stand out to employers?

John Russo

Associate Professor and Program Coordinator of Computer Science, Landmark College

As I mentioned above, the ability to adapt to change. My favorite course is database management systems. I tell my students that the software that we use today likely will not be around for the entire span of their careers. They really need to learn how to quickly work with new technologies, languages and systems. In the span of my career much has changed. I have always found new technologies exciting and refreshing. Employers want to hire graduates who have a set of technical skills in programming languages, database management systems and techniques (such as data mining) but also can learn on the job and be excited to learn new things.

What soft skills should all senior software support engineers possess?

Christian Hansen Ph.D.

Professor and Department Chair, Eastern Washington University

The soft skills that all graduates should possess include strong communication and teamwork skills regardless of the discipline. Analytical skills will be in high demand, as well as the ability to adapt and learn new technology. Data will continue to play a bigger role in almost any type of business; therefore, the ability to analyze and interpret data for decision making will be increasingly critical. Many jobs in the future are jobs that do not yet exist and as a result, new graduates must have the ability to adapt.

What hard/technical skills are most important for senior software support engineers?

Sal Aurigemma Ph.D.

Associate Professor of CIS, J. Bradley Oxley Professor of Computer Information Systems, University of Tulsa

Students graduating with Information Systems and related degrees usually have little problem finding employment upon graduation. However, the pandemic upended that paradigm for some. For those who recently graduated and are still looking for employment, keep the faith and develop your technical skills. Developers should show prospective employers that they are familiar with agile programming methodologies and modern DevOps stacks and processes. Data analysts should be focused on presenting their ability to work with structured and unstructured data, effectively query data using SQL & NoSQL, and, most importantly, provide actionable insight by making data accessible and relatable to decision-makers at all levels of an organization. Those interested in cloud architecture and cyber security careers have to keep current on their skills and certifications. Cloud engineers need to stay aware of the constant changes happening at the major providers (AWS, Azure, GCP) and, as with all other IT fields, provide tangible evidence of your skills via real projects that you have worked on. Prospective cyber security analysts should first focus on identifying their first specialization because there are too many security roles to learn them all at once, especially as beginners. Two popular entry-level cyber security jobs include information security consultant and Security Operations Center (SOC). Both of these roles require a sound foundation in networking fundamentals, vulnerability identification and mitigation, and an understanding of organizationally relevant security and privacy frameworks and regulations.

Do you want to know more?

List of senior software support engineer skills to add to your resume

The most important skills for a senior software support engineer resume and required skills for a senior software support engineer to have include:

Java
Windows
Linux
Troubleshoot
Technical Support
JavaScript
Customer Support
Software Support
Jenkins
Architecture
HTML
PHP
XML
C
C++

API
Production Environment
Perl
OS
SQL Server
Unix
Debugging
J2EE
Customer Issues
PL/SQL
Problem Resolution
QA
Ruby
Salesforce
Customer Service

UI
Performance Issues
Application Support
System Administration
TCP/IP
Tcp Ip
C Net
Software Applications
SME
Bug Fixes
Application Development
Software Products
ETL
Technical Issues
ClearCase

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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