Senior systems support technician job description
Updated March 14, 2024
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Example senior systems support technician requirements on a job description
Senior systems support technician requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in senior systems support technician job postings.
Sample senior systems support technician requirements
- In-depth knowledge of system administration.
- Proficiency with network protocols and technologies.
- Experience with troubleshooting hardware and software.
- Familiarity with scripting languages.
- Understanding of security protocols.
Sample required senior systems support technician soft skills
- Excellent communication and interpersonal skills.
- Strong problem solving abilities.
- Ability to work well under pressure.
- Great organizational skills.
- High attention to detail.
Senior systems support technician job description example 1
IT Concepts senior systems support technician job description
Hybrid work from 2 locations: - Woodlawn, MD, or Durham, NC.
IT Concepts (ITC) is an 8(a) SDVOSB founded on the concepts of customer-centric, driven to deliver, teamwork, integrity, and innovation. Founded in 2003, ITC was established with a simple yet important promise to “deliver solutions that work”. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.
IT Concepts Inc. is currently seeking a qualified Senior Oracle and POSTGRES Support Technician to support The Social Security Administration.
This role will support the SSA's Office of Systems Operations and Hardware Engineering (OSOHE) supports and maintains the Oracle Linux (OL) Operating System (OS), the Oracle Database Projects involving x86 Hardware, Oracle Virtual Machine, Cloud Services: system and 3rd party software. The Linux administrators that support this system can be located in the Perimeter East Building (PEB) in Baltimore, MD, or the Second Support Center (SSC) and Research Triangle Park (RTP) in Durham, NC.
Requirements
Bachelors' Degree
Minimum of 10 years combined support experience with Oracle, Oracle/VM, and Postgres in an on-prem or Cloud environment, Linux/UNIX servers, Oracle RAC, OID/OUD, OEUS, DataGuard, Oracle and Postgres troubleshooting, change management.
Use Agile, Confluence, BitBucket, Jenkins and other tools to facilitate task automation and version control and modern development environment practices.
Experience with customer technical support and routing/escalating requests.
Collaborate with support team members on solutions.
Located within driving distance of either SSA building - Perimeter East Building (PEB) in Baltimore, MD or the Second Support Center (SSC) in Durham, NC.
Ability to qualify for Public Trust Suitability.
Hours and Location of Service Full-time support is required within a flexible band of 6:00 a.m. to 6:00 p.m., Monday through Friday, excluding Federal holidays. However, individual schedules shall be set in response to the needs of the Government. After hours and weekend support will be required.
The contractors are required to carry a cell phone and respond to SSA calls at all times
Benefits
The Company:
Founded in 2003, IT Concepts was established with a simple yet important promise to “deliver technology concepts that work.” This founding principle, which permeates throughout our team and company culture, has propelled ITC to the upper echelons of the industry. With award-winning services and unflinching dedication to country and clients, ITC remains committed to teamwork, innovation, and collaboration.
We're an SBA 8(a) and CVE certified Service-Disabled Veteran Owned Small Business focused on providing best in class IT Services, Management Consulting, and Data Services Solutions to our clients.
We're ISO 27001:2013, ISO (phone number removed):2011, and ISO 9001:2015 certified and have CMMI DEV and SVC ML3 ratings
We've been named part of: Inc 5000's Fastest Growing Private Companies in 2016, 2018, 2020 and 2021; Washington Business Journal's Fastest Growing Companies in 2015, 2016, 2017 and 2019; Washington Business Journal's Best Places to Work in 2015, 2016, 2017 and 2019.
The Employer:
We offer great benefits - Competitive Paid Time Off, Medical, Dental and Vision Insurance, Identity Protection, Pet Insurance, 401(k) with company matching.
We invest in our employees - Every employee is provided with a stipend to invest in certifications, a master's degree, or even a doctorate.
We work hard, we play hard -Nationals Games, Happy Hours, Vacation events, philanthropic endeavors, etc…at ITC we enjoy working together but also take time to connect with each other and our community through various events and activities.
IT Concepts is an Affirmative Action/Equal Opportunity employer. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and/or employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, the genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.
IT Concepts (ITC) is an 8(a) SDVOSB founded on the concepts of customer-centric, driven to deliver, teamwork, integrity, and innovation. Founded in 2003, ITC was established with a simple yet important promise to “deliver solutions that work”. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.
IT Concepts Inc. is currently seeking a qualified Senior Oracle and POSTGRES Support Technician to support The Social Security Administration.
This role will support the SSA's Office of Systems Operations and Hardware Engineering (OSOHE) supports and maintains the Oracle Linux (OL) Operating System (OS), the Oracle Database Projects involving x86 Hardware, Oracle Virtual Machine, Cloud Services: system and 3rd party software. The Linux administrators that support this system can be located in the Perimeter East Building (PEB) in Baltimore, MD, or the Second Support Center (SSC) and Research Triangle Park (RTP) in Durham, NC.
Requirements
Bachelors' Degree
Minimum of 10 years combined support experience with Oracle, Oracle/VM, and Postgres in an on-prem or Cloud environment, Linux/UNIX servers, Oracle RAC, OID/OUD, OEUS, DataGuard, Oracle and Postgres troubleshooting, change management.
Use Agile, Confluence, BitBucket, Jenkins and other tools to facilitate task automation and version control and modern development environment practices.
Experience with customer technical support and routing/escalating requests.
Collaborate with support team members on solutions.
Located within driving distance of either SSA building - Perimeter East Building (PEB) in Baltimore, MD or the Second Support Center (SSC) in Durham, NC.
Ability to qualify for Public Trust Suitability.
Hours and Location of Service Full-time support is required within a flexible band of 6:00 a.m. to 6:00 p.m., Monday through Friday, excluding Federal holidays. However, individual schedules shall be set in response to the needs of the Government. After hours and weekend support will be required.
The contractors are required to carry a cell phone and respond to SSA calls at all times
Benefits
The Company:
Founded in 2003, IT Concepts was established with a simple yet important promise to “deliver technology concepts that work.” This founding principle, which permeates throughout our team and company culture, has propelled ITC to the upper echelons of the industry. With award-winning services and unflinching dedication to country and clients, ITC remains committed to teamwork, innovation, and collaboration.
We're an SBA 8(a) and CVE certified Service-Disabled Veteran Owned Small Business focused on providing best in class IT Services, Management Consulting, and Data Services Solutions to our clients.
We're ISO 27001:2013, ISO (phone number removed):2011, and ISO 9001:2015 certified and have CMMI DEV and SVC ML3 ratings
We've been named part of: Inc 5000's Fastest Growing Private Companies in 2016, 2018, 2020 and 2021; Washington Business Journal's Fastest Growing Companies in 2015, 2016, 2017 and 2019; Washington Business Journal's Best Places to Work in 2015, 2016, 2017 and 2019.
The Employer:
We offer great benefits - Competitive Paid Time Off, Medical, Dental and Vision Insurance, Identity Protection, Pet Insurance, 401(k) with company matching.
We invest in our employees - Every employee is provided with a stipend to invest in certifications, a master's degree, or even a doctorate.
We work hard, we play hard -Nationals Games, Happy Hours, Vacation events, philanthropic endeavors, etc…at ITC we enjoy working together but also take time to connect with each other and our community through various events and activities.
IT Concepts is an Affirmative Action/Equal Opportunity employer. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and/or employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, the genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.
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Updated March 14, 2024
Updated March 14, 2024