How to hire a senior technical service specialist

How to hire a senior technical service specialist, step by step

Here's a step-by-step senior technical service specialist hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a senior technical service specialist job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new senior technical service specialist
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   First, determine the employments status of the senior technical service specialist you need to hire. Certain senior technical service specialist roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A senior technical service specialist's background is also an important factor in determining whether they'll be a good fit for the position. For example, senior technical service specialists from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list shows salaries for various types of senior technical service specialists.

   Type of Senior Technical Service Specialist	Description	Hourly rate
   Senior Technical Service Specialist	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$28-62
   Technical Team Lead	The responsibilities of a technical team lead revolve around overseeing the progress and performance of a technical team, ensuring they are functioning efficiently. They mostly delegate tasks, manage schedules, set goals, produce reports and presentations, respond to correspondence, and coordinate with staff, clients, and other department personnel to ensure accuracy and timeliness for all projects... Show more	$31-58
   Technical Advisor	Technical advisors are experts in a specific field of knowledge, offering information and advice to those in the field. They develop applications, coordinate the activities of technicians, and provide technical expertise... Show more	$37-68

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Technical Support
   • CRM
   • Test Equipment
   • FDA
   • Customer Service
   • Customer Accounts
   • API
   • Technical Documentation
   • LAN
   • R
   • Technical Issues
   • SLA
   • Windows Server
   • VPN

   Check all skills

   Responsibilities:

   • Manage Syteline ERP software database to enter complete production release packages for components and assemblies.
   • Lead and assist in troubleshooting problems and assure appropriate communication with physicians and patients.
   • Support FDA and Parexel audits.
   • Lead raw material and API qualification projects.
   • Work on OLTP and OLAP database systems.
   • Install and maintain LAN base hardware point-of-sale systems for the hospitality industry.

3. Make a budget

   Including a salary range in your senior technical service specialist job description is one of the best ways to attract top talent. A senior technical service specialist can vary based on:

   • Location. For example, senior technical service specialists' average salary in alaska is 52% less than in hawaii.
   • Seniority. Entry-level senior technical service specialists 55% less than senior-level senior technical service specialists.
   • Certifications. A senior technical service specialist with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a senior technical service specialist's salary.

   Average senior technical service specialist salary

   $88,080yearly

   $42.35 hourly rate

   ---

   Entry-level senior technical service specialist salary

   $59,000 yearly salary

   Updated December 18, 2025

4. Writing a senior technical service specialist job description

   A good senior technical service specialist job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a senior technical service specialist job description:

   Senior technical service specialist job description example

   Come Work with Us!
   
   At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
   
   Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
   
   Job Title
   
   Sr. Technical Specialist, Network Services
   
   Job Description
   
   What is the opportunity?
   
   Senior Network Engineer with exposure to a large financial institutions
   
   What will you do?
   
   * Expert-level exposure to highly visible network Engineering and Integration projects
   * High level of creativity while adhering to enterprise standards
   * Work independently and be proactive
   * Expected to have an opinion on current and future challenges
   * Work alongside the service delivery team to drive network deployments
   
   What do you need to succeed?
   
   Must Have
   
   * 10+ years of hands-on experience with various Cisco and Arista platforms
   * Expert-level enterprise-level routing, switching and automation with Ansible
   * Expert-level understanding of infrastructure security stack
   * IP unicast routing: BGP, OSPF
   * VXLAN
   * IP multicast routing: IGMP, PIM, MSDP and anycast RP
   * LAN switching. VLANs, IEEE 802 standards, PAgP, LACP, MLAG
   * Routing & Switching platforms: Arista
   * Excellent communication and interpersonal skills
   * Proficient tcp/udp troubleshooting with Wireshark and or Ngenius
   
   Nice to Have
   
   * Enterprise-level network design and integration
   * TCP-level troubleshooting
   * Exposure to financial industry networking
   * CCIE and or Azure/AWS certifications
   
   What's in it for you?
   
   We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
   
   * A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
   * Leaders who support your development through coaching and managing opportunities
   * Ability to make a difference and lasting impact
   * Work in a dynamic, collaborative, progressive, and high-performing team
   * Flexible work/life balance options
   * Opportunities to do challenging work as part of a global team
   
   Job Summary
   
   Sr. Network Engineer with experience in low-latency trading networks. The ideal candidate would have extensive experience working with market data feeds, be a strong
   
   multicast troubleshooter, have experience in troubleshooting FIX latency issues and be very familiar with the different exchange colo's across the US, Canada, UK and APAC.
   
   Address:
   
   Jersey City, New Jersey, United States of America
   
   City:
   
   USA-NJ-JERSEY CITY
   
   Country:
   
   United States of America
   
   Work hours/week:
   
   40
   
   Employment Type:
   
   Full time
   
   Platform:
   
   Technology and Operations
   
   Job Type:
   
   Regular
   
   Pay Type:
   
   Salaried
   
   Posted Date:
   
   2022-10-14-07:00
   
   Application Deadline:
   
   2022-11-18-08:00
   
   Inclusion and Equal Opportunity Employment
   
   At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
   
   We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
   
   Join our Talent Community
   
   Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
   
   Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right senior technical service specialist for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your senior technical service specialist job on Zippia to find and recruit senior technical service specialist candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with senior technical service specialist candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   If your interviews with senior technical service specialist applicants aren't enough to make a decision, you should also consider including a test project. These are often the best, most straightforward, and least bias-prone ways of determining who will likely succeed in the role. If you don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new senior technical service specialist

   Once you've found the senior technical service specialist candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   To prepare for the new senior technical service specialist first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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