Service support supervisor job description

The Service and Support Specialist is an entry level position, responsible for maintaining and troubleshooting devices and systems; following maintenance protocols to ensure systems are secure and ready for users; identify and document emerging issues and system performance.

This individual requires supervision but will also work independently. This individual ensures that software systems, business data and related procedures adhere to organizational standards and goals.
Job Duties and Responsibilities:
Provides technical support via phone, email, and chat to resolve simple to complex issues to the end user's satisfaction and document all actions in accordance with standard company policies and procedures Update and maintain hardware inventory and assist in technical upgrading and maintaining of systems Perform basic systems testing and operational tasks Working with other departments to ensure timely resolutions to project rollouts and issue resolution Serves as a liaison between System Administrators and users, implementing approved solutions Assist in ensuring maximum availability of all network and systems components, performs technical analysis of system issues and outages as they occur across enterprise networks.Create and maintain documentation for equipment tracking, system performance, bugs and program requirements Interact with vendor support contacts to resolve technical problems with desktop equipment and software Working with the Security department assist with compliance, data privacy and data security standards of the organization Other responsibilities and duties as assigned

Qualifications (Education, Experience, Certifications & KSA):
Bachelor's degree required or equivalent work experience in computer science or engineering2 - 3 years' experience with end user IT support including desktops, laptops, and mobile devices Microsoft certification is a plus Working knowledge of Microsoft products, Windows, and Office 365Basic knowledge of networking concepts Ability to handle multiple projects and deadlines Must occasionally lift and/or move up to 30 lbs.Provides outstanding customer service and technical support, with excellent written and verbal communication skills Strong customer-service orientation.Excellent written and oral communication skills.Excellent listening and interpersonal skills.Ability to communicate ideas in both technical and user-friendly language.Ability to conduct research into application development issues and products.Highly self-motivated and directed.Keen attention to detail.Able to prioritize and execute tasks in a high-pressure environment.Able to work in a team-oriented, collaborative environment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

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We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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At Ohio Machinery Co., our employees take pride in building the world around them. From our Serviceman and Technicians keeping the equipment running, our knowledgeable sales staff helping maximize efficiency for our customers, our front-line workers preparing equipment and parts orders, to our support staff making sure everything runs smoothly internally. Our employees are making a difference, and you can too! Ohio Machinery offers a career path, great pay, and a truly comprehensive benefits package including an annual Success Share bonus, retirement options (pension plan for Union employees, 401(k) Match for Non-Union employees), medical/dental/vision insurance options including a zero employee payroll contribution for an HSA health insurance option with an employer contribution that adds $1,200.00 per year. Spouses and children scholarship opportunities (through the Ohio Machinery Education and Opportunity Foundation), and many others.

Provide support to the Service Supervisors in a broad range of functions such as service letters, warranty, internal/external communications, opening/closing work orders, scheduling and prioritizing all work performed, and assisting with customer calls to help increase customer satisfaction and loyalty. This position is responsible for the implementation of business strategies to support company growth and future opportunities.
COMPETENCIES:


Leadership skills, verbal and written communications, organizational skills, problem-solving skills,

Time management skills, planning, listening, and computer skills.


JOB QUALIFICATIONS:


High school diploma, college helpful.

Experience in the truck or automotive service industry preferred

Individual must have a proven record of above-average job performance, be highly motivated, and have a

positive attitude, be customer-oriented and be willing to function in a team environment.


PHYSICAL REQUIREMENTS:


Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard, and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.


EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.

Administration/Consultant


Date Posted:

8/5/2022


Location:

Hamilton County Educational Service Center


District:

Hamilton County ESC - website

TITLE:
Supervisor/Consultant - Assigned to a District-Intervention & Support Services- PT and FT positions available



QUALIFICATIONS
: A minimum of five years' experience in the field of special education/related services and a Master's degree from an accredited college or university with ODE licensure/certification in supervision or administration. Minimum of two years' experience in administration preferred. Emphasis in [School Psychologist, Intervention Specialist, Occupational Therapist, Speech Language Pathologist] is preferred.


REPORTS TO:
Center Director- Intervention and Support Services


JOB SUMMARY:
Provide leadership and guidance to drive the education program for students with disabilities at assigned district and ensure compliance to established policies, procedures, and regulations


ESSENTIAL FUNCTIONS:


Leadership
Recommend policies, planning and implementation of research-based practices in the area of special education by working with school staff to meet the needs of students with special needs Serve as a resource for information regarding special education services, programs, policies, and ensure that procedures are appropriate in relation to policies required by district, state, and federal regulatory requirements Analyze data, plan activities, monitor programs/services, respond to others, and consult with district stakeholders Evaluate special education programming and staff Address other duties and processes required to maintain the district's program of services and compliance Maintain knowledge of current Special Education laws and best practices Support district staff in implementation of appropriate strategies, accommodations, and modifications to meet the needs of students with IEPs Ensure Special Education compliance is adhered to within district Create and maintain Special Education documentation as required by federal, state, and district regulations Serve as district representative Recruit, supervise, and evaluate staff Coordinate curricular resources for students with disabilities Develop budget and demonstrate fiscal responsibility


Professional Development


Lead, design, deliver and/or collaborate in support of professional development Provide professional development to support staff in their professional growth Participate in continuous professional improvement activities
Collaboration and Contribution to Organizational Prosperity


Develop positive relationships with district staff, families, and outside agencies Collaborate with district staff Build strategic alliances and superior relationships with district, HCESC, and regional partners Demonstrate collaboration by sharing knowledge, ideas for improvement, and concerns Identify areas of needed improvement and pursue a course of action Demonstrate knowledge and skills with technology and software consistent with job assignment and office protocol Perform other duties/projects assigned by the district or HCESC
TERMS OF EMPLOYMENT:

Shall be appointed to a limited contract with the number of work days established by the employment contract. Salary to be established by the Board.

EVALUATION:

Supervisor/Consultant-Assigned to a District-ISS will be evaluated in accordance with the provisions of the Board's evaluation policy.

Attachment(s):
Supervisor/Consultant