Jobs that use help-desk support the most include pc support manager, junior help desk technician, and senior help desk specialist.
| Rank | Job title | Salary | % of all skills | Job openings |
|---|---|---|---|---|
| 1 | PC Support Manager | $88,845 | 16% | 69,681 |
| 2 | Junior Help Desk Technician | $48,069 | 10% | 104,343 |
| 3 | Senior Help Desk Specialist | $53,425 | 10% | 94,175 |
| 4 | Desktop/Helpdesk Technician | $49,913 | 6% | 63,890 |
| 5 | Junior Technical Support Specialist | $41,238 | 6% | 166,646 |
| 6 | Help Desk Engineer | $52,444 | 6% | 100,003 |
| 7 | Senior Help Desk Analyst | $51,327 | 5% | 56,069 |
| 8 | Help Desk Assistant | $28,262 | 4% | 83,479 |
What jobs use Help-Desk Support the most?
1. PC Support Manager
How pc support manager uses Help-Desk Support:
- Manage all VTC live video conferencing work with installation and setup of Polycom camera and FX/Spider phone voice over I.P.
- Manage all their PC needs including Novell, Appleshare, electronic mail, network and local backups and all desktop support.
- Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
Most common skills for pc support manager:
- Pc Support
- Help-Desk Support
- Teleconferencing
- OS
- Technical Issues
- Virus Protection
2. Junior Help Desk Technician
How junior help desk technician uses Help-Desk Support:
- Manage remedy ticket queue to ensure tickets are being handle properly and resolve within SLA.
- Provide remote support for Citrix applications, VPN log-in portal, and RSA token authentication.
- Assist with VOIP deployments and configuration.
Most common skills for junior help desk technician:
- Escalate
- Help-Desk Support
- Technical Support
- PC
- Mac
- Troubleshoot Issues
3. Senior Help Desk Specialist
How senior help desk specialist uses Help-Desk Support:
- Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
- Assist users using laptops with RAS setup, VPN connections, and troubleshot network connectivity issues.
- Resolve issues with VPN connectivity and remote user access to network resources.
Most common skills for senior help desk specialist:
- Help-Desk Support
- Technical Support
- Desk Support
- Troubleshoot
- Network Troubleshooting
- Phone Calls
4. Desktop/Helpdesk Technician
How desktop/helpdesk technician uses Help-Desk Support:
- Coordinate and manage a large-scale VOIP phone system conversion project for high-profile corporate customer.
- Install and upgrade software on PCs.
- Assist with installing Cisco voip phones.
Most common skills for desktop/helpdesk technician:
- Desktop Support
- Phone Calls
- Help-Desk Support
- Helpdesk Support
- Troubleshoot
- Provide Technical Assistance
5. Junior Technical Support Specialist
How junior technical support specialist uses Help-Desk Support:
- Manage customer complaints and internal GMP audits for product manufacturing, coordinate FDA audits and recommend corrective actions.
- Field thousands of technical support calls from customers with crash PCs and software issues relaying information to the softwaredevelopers.
- Configure individual PCs, routers, and printers.
Most common skills for junior technical support specialist:
- Password Resets
- Mac
- Help-Desk Support
- Switches
- Network Troubleshooting
- Troubleshoot
6. Help Desk Engineer
How help desk engineer uses Help-Desk Support:
- Manage and maintain consistency of software configurations for the Citrix & VMWare environments.
- Manage VOIP phone user, hunt groups, short codes, incoming call routes, time profiles, and auto attendants.
- Configure, establish and manage local area network (LAN) connectivity and remote access per customer configuration requirements.
Most common skills for help desk engineer:
- Troubleshoot
- Help-Desk Support
- Technical Support
- Escalate
- PC
- Windows Server
7. Senior Help Desk Analyst
How senior help desk analyst uses Help-Desk Support:
- Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
- Support Citrix base applications, PeopleSoft applications; IBM mainframe, IBM-POS, and various UNIX base applications.
- Resolve DNS issues and internet portal connections.
Most common skills for senior help desk analyst:
- Troubleshoot
- Desk Support
- Phone Calls
- Technical Support
- Help-Desk Support
- VPN
8. Help Desk Assistant
How help desk assistant uses Help-Desk Support:
- Manage the PC refresh program transferring all user data remotely and installing require software applications.
- Produce legal proposals, memorandum agreements and PowerPoint presentations.
- Create PowerPoint presentations used for business development.manage daily office operations and maintenance of equipment.
Most common skills for help desk assistant:
- Computer Lab
- Customer Service
- Desk Support
- Help Desk
- Help-Desk Support
- Computer Software
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Updated December 28, 2023