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  • Training and QA Lead

    Maximus 4.3company rating

    Columbus, OH

    Description & Requirements Maximus is looking to hire a Training and QA Lead. This position is remote but will occasionally require travel to the work site in Alexandria, Virginia. The role will require the candidate to possess an active Public Trust security clearance or the ability to successfully pass a Public Trust clearance process. Essential Duties and Responsibilities: - Support the design, development, and distribution of training programs and materials. - Develop and support the design, development, and distribution of training programs and materials. - Establish and communicate the training methodologies to participants. - Schedule training sessions and individual training programs, ensuring facilities set-up, audio-visual set up, and participant notification. - Support the change management process, including ensuring accuracy and timeliness of document review, approval, and storage. Job-Specific Essential Duties and Responsibilities: - Design, develop, and implement training curriculum - Develop qualitative and quantitative assessment tools to measure learner requirements and competencies - Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable. - Maintain continuous monitoring of call and chat quality - Conduct regular calibrations with the team to ensure quality standards are understood - Conduct feedback sessions with Analysts based on monitoring results - Conduct regular calibrations with the team to ensure quality standards are understood - Support leadership with assigned duties and acts as the department's subject matter expert Job-Specific Minimum Requirements: - Due to contract requirements candidates must be U.S. citizens without dual citizenship with another country - Additionally, candidates must have an active Public Trust clearance or be able to successfully pass a Public Trust clearance process - Bachelor's degree in related field of study strongly preferred - 5 years in Learning and Development and quality role - Ability to create new curriculum and update existing curriculum - Must be able to provide feedback to a team and individual - Must know the ADDIE (or other applicable) learning and development lifecycle - Must be able to travel to work site in Alexandria, VA as required Minimum Requirements - High School diploma or equivalent with 2-3 years of experience. - Bachelor's degree preferred. - May have additional training or education in area of specialization. Preferred Skills and Qualifications: - Experience with DTMO TAC processes, policies and systems - Working knowledge of DTMO terminology - Experience with eLearning tools and Learning Management Systems (LMS) - Excellent written and oral communications and presentation skills. - Ability to work independently #techjobs #LI-Remote #veteranspage #HotJobs1209LI #HotJobs1209FB #HotJobs1209X #HotJobs1209TH #TrendingJobs #LI-Remote EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 25.00 Maximum Salary $ 48.86
    $82k-103k yearly est. Easy Apply 2d ago
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  • Technical Trainer Senior-Casual

    LM Careers

    Remote job

    We are recruiting to fill an Operations (OPS) Room role: Game Controller / Officer in Tactical Command (OTC) / Cubicle Commanding Officer (CO) Above-Water Warfare Commander (AWWC) Underwater Warfare Commander (UWWC) Tactical Air (TacAir) Commander Anti-Surface Warfare Commander (ASuWC). Facilitator/Mentor responsibilities: Participate in training serials in the Synthetic Environment Advanced Combat Operator Trainer (SEACOT)/Synthetic Environment Advanced Warfare Operations and Leadership Facility (SEAWOLF) training simulators Provide training support in the roles listed above Provide mentoring in the development of OPS team personnel Support training in the role of Warfare Commander during Operational Team Training serials Support the Navy by providing instructors with lesson plan integration support Support training development activities and delivery Provide classroom and mentoring support Recommend operational insertions that will make the SEACOT/SEAWOLF classrooms more effective for their intended purpose Liaise with Lockheed Martin Canada Inc (Lockheed Martin)'s on-site Configuration Management (CM) and Data Management (DM) as required Conduct tours and provide demonstrations of the SEACOT/SEAWOLF as tasked by Department of National Defence (DND) Support a flexible work schedule, including travel, and overtime when necessary to support program, team and customer milestones. Support inclusivity in our day-to-day interactions, both internally across teams and programs, as well as externally with our customer. Identify (with the aid of instructors) and report discrepancies between application contents and operational systems functionality Work with minimum supervision and following common company processes. As a member of our team, the successful candidate contributes to our key projects as follows: Work independently within a DND Naval Training System providing operational support for the warfare command roles in training scenarios using the SEACOT and the SEAWOLF training simulators. Conducting training development and delivery Support instructors by determining how to incorporate SEACOT/SEAWOLF into lesson plans and how to conduct operational scenarios to support training. This includes: Conducting training scenarios in command roles of mission-based scenarios Liaise between DND and Lockheed Martin staff to report defects and areas for enhancement. Equal Opportunity Statement Lockheed Martin is committed to upholding principles of equal opportunity, fostering a work environment that is aligned with our core values of integrity, respect, and exceptional performance. We recognize the importance of leveraging the unique talents and experiences of all our employees to drive innovation, deliver superior solutions, and maximize value for our customers. Our focus is on identifying the most qualified candidate for each role, regardless of their background. If you are interested in a position, we invite you to share how your skills and perspectives could bolster our team and encourage you to apply, even if you feel your qualifications do not fully meet all the job criteria outlined in our advertisement. Furthermore, Lockheed Martin is dedicated to ensuring our recruitment process is inclusive for all individuals. We are prepared to accommodate reasonable adjustments for applicants as needed. Diploma from a recognized school or military/civilian technical training with 8-12 years of professional experience Recent experience or demonstrated capacity to perform any one of the Warfare Commander roles described (e.g. ORO/Director coursing) Experience with Voice Communication Procedures and Naval tactics is necessary Solid knowledge of Combat Management System 330 (CMS 330) and associated trainers Solid working knowledge of Microsoft Office Recent experience or demonstrated capacity to instruct in a DND/Canadian Forces Individual Training System (CFITS) based classroom environment is an asset Training and experience in a CFITS environment with course scheduling, authoring training materials, and applying these in the trainers is an asset Strong analytical and communication skills The potential exists for fulltime employment as we may draw from the pool of temp and casual employees. French, German, Portuguese, and/or Spanish language skill an asset. About us Headquartered in Ottawa, Lockheed Martin Canada is the Canadian unit of Lockheed Martin Corporation, a global defense technology company driving innovation and advancing scientific discovery. Our all-domain mission solutions and 21st Century Security vision accelerate the delivery of transformative technologies to ensure those we serve always stay ahead of ready. We operate major facilities in Ottawa, Montreal, Halifax, Calgary and Victoria and work on a wide range of programs from advanced naval technology products, aircraft sustainment, and unmanned systems software. This position is part of the Rotary and Mission Systems business area, where employees across Canada support engineering, systems integration, training, sustainment and in-service support programs for Canadian and international military customers across land, air and sea. What we offer you We walk our talk when it comes to work/life balance! Your physical, mental and financial wellbeing matters to us. On top of working in a highly supportive, friendly, respectful environment, this is what you can expect when you join our team as a Regular Full-Time employee: Flexible, compressed work schedules, depending on business requirements, where you have the option of Fridays off, as well as the possibility to work remote part-time Competitive compensation Time to recharge with vacation, personal days, holidays, and parental leaves Comprehensive Family Medical, Dental and Vision coverage available on your first day of employment, along with: Virtual Health Care (24/7 access to medical professionals) A Wellness Spending Account to aid in your wellness journey Employee & Family Assistance Program (EFAP) which includes free face to face counselling sessions Medical Travel Insurance Onsite fitness facilities at our main office locations A Registered Retirement Savings Plan that includes matching company contributions on your first day of employment, that also includes access to Financial Advisors providing investment advice and comprehensive financial planning Employee discounts to save on goods, services and various recreational activities Access to a robust spectrum of development resources to enhance your skills and/or advance your career including: Free learning resources through a modern and engaging platform Education Assistance Program Reimbursement for a professional membership Self-directed Mentoring Pay Transparency At Lockheed Martin Canada, we comply with all pay transparency requirements and believe sharing pay ranges for open roles can foster a more equitable workforce. Controlled Goods Program
    $81k-112k yearly est. 60d+ ago
  • Clinical Training Specialist II

    RWD Consulting

    Remote job

    Clinical Training Specialist - Level II Bethesda, MD-On Site Only Salary: $105,000 annually Benefits: medical, dental and vision, life LTD, STD and 401k with company match Role Designation: Health IT Senior Clinical Systems Trainer - Level II IT Security Designation: None Investigation Required: Tier 1 (T) IA Technical/Management Designation: Not Required Experience in this Discipline: Four (4) years of progressive experience demonstrating the required proficiency. Experience working with distance learning tools and presenting in a remote-work environment Functional Responsibility: Develops teaching outlines and determines instructional methods, using knowledge of specified training needs and effectiveness of such methods as individual training, group instruction, lectures, demonstrations, conferences, meetings, or workshops. Prepares, organizes and heads training sessions covering standard training, specialized training or counseling in designated areas. Prepares training plans and curriculum. Develops computer-based training with tools such as Adobe Captivate. Minimum Education: Bachelor's degree and/or equivalency. Responsibilities include but are not Limited to: Assesses, designs, and conceptualizes health information technology training scenarios, approaches, objectives, plans, tools, aids, curriculums, and other state of the art technologies related to training and behavioral studies. Identifies the best approach training requirements to include, but not limited to hardware, software, simulations, course assessment and refreshment, assessment centers, oral examinations, interviews, computer assisted and adaptive testing, behavior-based assessment and performance, and team and unit assessment and measurement. Develops and revises health information technology training courses. Prepares training catalogs and course materials. Trains personnel by conducting formal classroom courses, workshops, and seminars. Application of common Health IT industry practices when supporting Clinical/Healthcare environments. Utilizes understanding of Health IT process and systems to produce Health IT training related deliverables.
    $105k yearly 60d+ ago
  • SECURITY SPECIALIST

    Department of The Air Force

    Wright-Patterson Air Force Base, OH

    Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is to serve as an advanced trainee to receive formal and on-the-job training in the Security Administration Career Field and to complete developmental assignments and training outlined in the formal training and development plan. The recognized full performance ("target") grade for this position is GS-0080-11. Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is to serve as an advanced trainee to receive formal and on-the-job training in the Security Administration Career Field and to complete developmental assignments and training outlined in the formal training and development plan. The recognized full performance ("target") grade for this position is GS-0080-11. Overview Help Accepting applications Open & closing dates 10/01/2025 to 09/30/2026 Salary $49,960 to - $115,113 per year Pay scale & grade GS 7 Locations Few vacancies in the following locations: Beale AFB, CA Edwards AFB, CA Los Angeles County, CA Peterson AFB, CO Show morefewer locations (17) Schriever AFB, CO Eglin AFB, FL Patrick AFB, FL Tyndall AFB, FL Barksdale AFB, LA Hanscom AFB, MA Andrews AFB, MD Kirtland AFB, NM Wright-Patterson AFB, OH Tinker AFB, OK Dyess AFB, TX Fort Sam Houston, TX Lackland AFB, TX Randolph AFB, TX Hill AFB, UT Langley AFB, VA Pentagon, Arlington, VA Remote job No Telework eligible No Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Permanent - Internships Work schedule Full-time Service Competitive Promotion potential 11 Job family (Series) * 0080 Security Administration Supervisory status No Security clearance Top Secret Drug test No Position sensitivity and risk Special-Sensitive (SS)/High Risk Trust determination process * Suitability/Fitness Financial disclosure No Bargaining unit status No Announcement number 8-26-DHA-0080-SECURITY-PJK Control number 851804200 This job is open to Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Federal employees - Competitive service Current federal employees whose agencies follow the U.S. Office of Personnel Management's hiring rules and pay scales. Veterans Veterans of the U.S. Armed Forces or a spouse, widow, widower or parent of a veteran, who may be eligible for derived preference Recent graduates Individuals who have graduated from an accredited educational institute or certificate program within the last 2 years or 6 years for Veterans. Clarification from the agency This is an Administrative Careers With America (ACWA) announcement used to fill one or more vacancies at the grades GS-05 and GS-07 only. This Public Notice is to gather applications which may or may not result in a referral or selection. Duties Help * Provides assistance on staff assistance visits and staff surveys for serviced activities. Participates in conducting industrial security visits for on-site visitor groups. Schedules and assists with conducting recurring surveys for the establishment and maintenance of controlled areas. * Administers elements of the security education program. Researches and develops educational materials to assist users in implementing security counter measures.- Assists with maintenance and processing of Security Information Files. Provides assistance and guidance on security clearance eligibility. * Assists, conducts, and monitors conferences, seminars, symposia, exhibits, or other gatherings where classified material will be discussed. Provides assistance with technical security guidance pertaining to the construction of classified storage vaults, secure, rooms, and classified conference rooms. * Assists with maintenance and processing of Security Information Files. Requirements Help Conditions of employment * U.S. Citizenship Required * Males must be registered for Selective Service, see *********** * A security clearance may be required * PCS expenses, if authorized, will be paid IAW JTR and Air Force Regulations * This position is subject to provisions of the DoD Priority Placement Program * Shift work and emergency overtime may be required * Employee must maintain current certifications * Disclosure of Political Appointments * Advance in hire may be authorized if there is demonstrable proof provided on your resume * Student Loan Repayment may be authorized * Recruitment Incentive may be authorized for this position * Grade Point Average - 2.95 or higher out of a possible 4.0 * You will be required to serve a one-year probationary period * Total salary varies depending on location of position Qualifications Air Force Qualification Standards To qualify for a GS-07: Completion of 1 full year of graduate level education, or bachelor's degree with Superior academic Achievement as provided in the "General Policies and Instructions" for Qualifications Standards Operating Manual, or 5 academic years of pre-professional study, or 1 year specialized experience equivalent to at least GS-5. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: * Knowledge of Department of War (DoW) and Air Force directives relative to security administration. * Knowledge of the policies, procedures, and methods of the Information, Personnel and Industrial security programs. * Knowledge and understanding of programs concerned with classifying and declassifying defense information. * Ability to recognize employee security awareness needs and implement program to acquaint them with their security responsibilities. * Ability to conduct periodic security surveys and inspections of contractor facilities to ensure compliance with security requirements and to advise management of deficiencies and corrective actions needed to meet security requirements. * Ability to deal effectively with personnel in presenting the policies, procedures, and methods connected with the Air Force security mission. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience, transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying YOUR TRAINING AND DEVELOPMENT COVERS: * Participant Agreement .· * Orientation program. · * Mentorship throughout the Program. · * Individual Training & Development Plan to assist with career planning, professional development, and training activities .· * At least 40 hours of formal, interactive training each year of the Program · Opportunity for career advancement. Additional information For Direct Hire (DHA) Positions: This is a Direct Hire Public Notice, under this recruitment procedure applications will be accepted for each location/ installation identified in this Public Notice and selections are made for vacancies as they occur. There may or may not be actual/projected vacancies at the time you submit your application. This Public Notice is to gather applications which may or may not result in a referral or selection. This Public Notice may be used to fill positions in other equivalent pay systems (i.e., NH, NJ, NK). See "Additional Information" in this announcement for further information regarding DHA Positions. Interagency Career Transition Assistance Program (ICTAP): For information on
    $31k-61k yearly est. 12d ago
  • Quality Improvement Analyst

    Yale University 4.8company rating

    Remote job

    Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community- eligible for opportunities through the New Haven Hiring Initiative or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale! Salary Range $90,000.00 - $165,750.00 Overview In 1971, Yale University established Yale Health to provide health services to its faculty, staff and students through a multidisciplinary health maintenance organization located on campus. Yale Health has more than 49,000 members including students, staff, faculty and their families who come from every state in the country and almost every country in the world. Our state-of-the-art facility at 55 Lock Street, is where our members receive most of their care from our 150+ providers. It is a 144,000 square foot medical facility with over 90 exam rooms, an Acute Care Department, a 15-bed inpatient facility with two negative pressure rooms, a diagnostic imaging suite including MR and CT scan, x-ray and ultrasound and a full-service retail pharmacy. Yale Health is seeking a Quality Improvement Analyst who will collaborate with operational leaders to ensure accurate claims processing and network compliance. This is a remote role. The Quality Improvement Analyst promotes quality claims management by collaborating with other leaders to detect improvement opportunities and implement corrective actions. This is a 2-year Fixed Duration, remote position Schedule: Full-Time - 37.5 HRS, Monday - Friday, 8:30 a.m. - 5:00 p.m. EST. Occasional evenings, weekends or holidays/recess may also be required. Required Skills and Abilities 1. Working knowledge of medical terminologies and coding, proven experience in a claim's environment, and understanding of HIPAA Confidentiality laws. 2. Excellent written and oral communication, interpersonal, and negotiation skills with a demonstrated ability to prioritize tasks as required. Demonstrated problem-solving/analysis skills. 3. Proven experience building and running SQL queries. Demonstrated experience with Microsoft Office (Word, Excel, Outlook, and PowerPoint). 4. Strong analytical aptitudes, communication, and comprehension capabilities. 5. Enthusiastic attitude, cooperative team player and demonstrated ability to adapt to new or changing circumstances. Preferred Skills and Abilities Principal Responsibilities Principal Responsibilities 1. Audit system configuration against provider contract requirements. 2. Identify fee schedule, provider rate, and benefit setup discrepancies. 3. Collaborate with IT and operations to resolve claims configuration gaps. 4. Perform routine and complex audits of claim transactions processed within our Production a to validate results and communicate exceptions. 5. Detailed review of internal and external reporting. 6. Support quarterly claim audits and updates. 7. Assess the impact of configuration changes by processing claim adjustments, manual claim entry, void-reissue of payment, etc. 8. Support new claims adjudication by validating benefits and claims logic were loaded correctly. 9. Develop and prepare reporting results of findings from process audits and testing. 10. Assisting in identifying the root cause of errors inline to system configuration vs manual processing. 11. Assist in drafting reimbursement policies. 12. Support network assessment and gap identification. 13. Help identify solutions for system issues impacting claim processing results. 14. Provide audit feedback to the claim's leadership team when a need for group and/or individual training has been identified. 15. Perform focus audits, create ad hoc reports and summarize results for management and/or client. 16. Perform other duties as assigned in support of effective, efficient operations related to provider contracting and reimbursement. Required Education and Experience Bachelor's degree and a minimum of 5 years of advanced claims adjudication experience including facility, professional and ancillary claims; and a minimum of 3 year's experience auditing of claims adjudication. Job Posting Date 01/23/2026 Job Category Professional Bargaining Unit NON Compensation Grade Administration & Operations Compensation Grade Profile Manager; Program Leader (M6) Time Type Full time Duration Type Staff Fixed Duration (Fixed Term) Work Model On-site Location 55 Lock Street, New Haven, Connecticut Background Check Requirements All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website. Health Requirements This role is a healthcare worker position. Healthcare workers (HCW) are defined as university employees working a healthcare setting who have the potential for direct or indirect exposure to patients, human research subjects or infectious materials including body substance, contaminated medical supplies, devices and equipment, surfaces, or air. HCW have specific health requirements that must be met prior to starting work, including MMR vaccine or immunity, varicella (chickenpox) vaccine or immunity, TB screening, COVID vaccine according to University policy, hepatitis B vaccine or immunity, and annual flu vaccination. Posting Disclaimer Salary offers are determined by a candidate's qualifications, experience, skills, and education in relation to the position requirements, along with the role's grade profile and current internal and external market conditions. The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department. The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran. Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA). Note Yale University is a tobacco-free campus.
    $90k-165.8k yearly Auto-Apply 8d ago
  • Library Technology Specialist

    City and County of Denver 4.6company rating

    Remote job

    About Our Job The Denver Public Library (DPL) isn't just a place to borrow books; it's a vibrant, essential hub for our diverse city. As a growing urban library system with 28 locations and over 4 million annual visitors, we're deeply woven into the fabric of Denver. Join a team where your values align with your work. At the Denver Public Library, we're not just serving our community; we're building a culture guided by values that empower both our staff and the public. Welcoming: We make our resources, services, and expertise accessible for all, recognize the inherent dignity in each person, and provide safe places where everyone can be themselves. Curiosity: We foster a culture of exploration, innovation, and forward thinking by creating environments that support learning and growth. Connection: We are neighbors. We foster relationships, listen and act to build and strengthen our community. We bring people together to share information, ideas, and experiences. Equity: We work to change inequitable practices, structures and policies, and attitudes that drive them, to provide opportunities for every person in our community to thrive. As we do so, we actively examine our roles in perpetuating oppressive systems. Stewardship: We are accountable to our community, using our resources responsibly. We lead with honesty and integrity, protect privacy and preserve and share the full history of our Denver community. If you're passionate about service, community engagement, and creating positive change, we invite you to explore career opportunities with us. Come join a team that believes in the power of knowledge, connection, and equity. Unrivaled Benefits The City and County of Denver offers a competitive salary commensurate with education and experience. We also offer generous benefits for full-time employees which include but is not limited to: Four (4) Medical Plans, Dental, Vision Insurance Pension Plan for Life (employee contributes 8.45%, employer matches at 17.95%) and 457 (b) Retirement Plan PTO (over 3 weeks in your first year), 4 paid wellness days, and 12 paid holidays CARE Bank, Family Leave Benefits Enhanced Work/Life Balance: Employee Assistance Program (6 counseling sessions per year, legal assistance, financial counseling, discounted recreation center passes), Employee Volunteer Program Learning and Development Opportunities; Courses and Career Development Resources EcoPass (unlimited free RTD bus/train rides) For more information please visit our website. About Our Department The Community Technology Center (CTC) is the technology access and training hub for Denver Public Library and is located at the Central Library. The Community Technology Center consists of a technology classroom, two Video Conference rooms, a digital media lab and makerspace, and a large public access computing area with 100+ computers. The CTC offers a wide variety of group and individual training opportunities on topics ranging from using a mouse to 3D printing and web development. The Central Library is located in downtown Denver and welcomes a wide variety of customers of all ages and backgrounds, and the CTC strives to create an inclusive environment for people to connect with and learn about technology. In a single shift, CTC staff might help someone create their first email address or record their own song. In addition to offering technology programs at the Central Library, CTC staff also offer tech training at other DPL branches and local community organizations. This job is located on site at the Central Library in downtown Denver with very limited opportunities to work from home.The successful candidate for this position should be prepared for the Central branch not offering free parking. We can offer a fully funded EcoPass and easy access to public transportation or other alternative means of transportation to get to and from work. Additionally, the Denver Public Library system is committed to promoting equity, diversity, and inclusion in all aspects of its operations. The successful candidate for this position should share this common commitment and have experience working with diverse populations to create a welcoming and inclusive environment. About Our Position DPL is hiring for two Library Technology Specialist to staff a busy public service desk at the Central Library. Assist people of all backgrounds in using the Library's public computers and other technology. Answer a variety of technology-related questions for customers and other library staff. Assist customers with a wide range of technology needs including, but not limited to, basic computing skills, downloading eBooks, and creating documents. Assist customers with creative technology in Idealab Maker spaces including audio recording, 3D printing, and digital media creation, and drop-in technology help. Work closely with staff in the daily operations of the CTC. Cross-train to provide service in other library departments and different DPL locations. Communicate effectively with customers, staff, and administration. Participates in developing, revising, and updating instructional materials, manuals, and websites. Trains employees on new procedures and other areas that are specific to the work area. What You Would BringOur Ideal Candidate: Knowledge of the Web, technology, online trends and popular culture. Ability to demonstrate excellent interpersonal skills and sensitivity to the needs of a diverse customer group. Ability to problem solve, negotiate and handle stressful situations in a positive manner. Ability to train people with varied skill levels. Ability to demonstrate innovation and flexibility. Ability to multi-task, prioritize and work with attention to detail. Ability to interpret, communicate and present information. Ability to embrace the challenge of learning new tools, software and technology. Ability to provide excellent customer service. Ability to establish appropriate boundaries with customers. Ability to thrive working in an environment with constant public contact. Ability to bring a positive energy, excellent interpersonal skills, cultural sensitivity and a sense of humor to the workplace. Ability to troubleshoot and accurately report technology problems. Ability to utilize PC reservation and print release systems and online calendaring. Ability to use extensive workplace and other technology including email, internet, databases, social media and other software. Minimum Qualifications: Graduation from high school or the possession of a GED, HiSET or TASC Certificate Three (3) years of clerical or technical operational support. Substitutions: Additional appropriate education may be substituted for two years of the minimum experience requirement. which doesn't allow for substitution for 1 of the 3 years. Preferred Qualifications: Experience providing customer service in a library setting. Two years of technology support or training experience Bilingual in Spanish Don't let a "checklist" hold you back! Research shows that women and other underrepresented and historically marginalized groups often self-select out if they don't meet every qualification. If you're reading this and feel a true passion for making an impact, we wholeheartedly encourage you to apply, as an equal combination of education and experience will be considered for all applicants. Your excitement for this work matters just as much as your resume. A resume that lists your work experience and a cover letter that connects your experience to this position. Work Environment & Location The Denver Public Library's branches are the arms to the community-each a unique reflection of the dynamic, diverse communities we serve. At DPL, we pride ourselves on showing up and providing support whenever there is a need. While you may be hired for a specific location, please know that we are hiring with the expectation that at any time, you may be required to work at any one of our branches based on operational needs. This allows our staff to experience the full breadth of Denver's communities and ensures we consistently deliver the highest level of service across our branches. DPL employees may be redeployed to work in other locations or capacities to support core functions of the library system during branch closures or other emergencies. The current schedule is Sunday - Thursday, 9am - 6pm and may move to a Tuesday - Saturday schedule sometime in Spring. Application & Additional Info Ensure that the 'Work Experience" section of the application is complete and contains all relevant work experience related to the position that you are applying for. Qualified applicants are encouraged to apply immediately. Job postings will close at 12AM on the posted ending date. If interested in this opportunity, please apply as soon as possible. Offer of employment contingent upon successful completion of criminal history and employment verification All Denver Public Library employees must apply through their internal profile. Ready to learn more and see how you can contribute? Visit us at denverlibrary.org and connect with our community on Facebook, Twitter, Instagram, YouTube, and LinkedIn. About Everything Else Job Profile LA2383 Operations Assistant To view the full job profile including position specifications, physical demands, and probationary period, click here. Position Type Unlimited Library Hiring Range $21.26 - $26.57 Target Pay Agency Denver Public Library Redeployment during Citywide Emergencies City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor. Assessment Requirement The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact ****************** with three business days' notice. Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. For information about right to work, click here for English or here for Spanish.
    $21.3-26.6 hourly Auto-Apply 9d ago
  • Development Specialist

    JM Family 4.8company rating

    Ohio

    The Development Specialist is an incredible opportunity to join JM&A Group. The purpose of this role is to develop the next generation of top talent for JM&A. The Development Specialist would have the opportunity to grow their skills under the guidance of a Lead Specialist, getting exposure to a large variety of environments by training in our dealer partner locations across the country and within the corporate office. The expectation is for the Development Specialist to be ready for promotion into multiple career paths within 12 months of their start date. Prior to promotion, the Development Specialist is a salaried position and pays $65,000 annually. Responsibilities: Provide hands-on individual training to our dealer partners Fostering relationships with our dealer partners through the JM&A value proposition Proactively managing professional development and adapting through constructive feedback. Agility in navigating and excelling within a high-paced work environment Qualifications: Highly motivated Self-Starter Automotive retail sales experience Persistent and resilient- you handle objections and rejections well Executive presence - exhibits comfort, curiosity, and poise when engaging with any level of leadership. Versatility in tailoring communication to diverse audiences with emotional intelligence. Capacity to shape outcomes through non-authoritative means Willing and able to travel 100% nationwide Willingness to work non-traditional hours to meet business needs Open to relocate upon promotion The pay grade for this position is 49,141 - 109,215. Base pay is determined by factors including candidate experience and qualifications, education and work location. At JM Family, we offer an extremely competitive benefits package tailored to your needs and those of your family. Beyond base pay, this position is eligible for an annual discretionary bonus as well as participation in our robust retirement plans including 401k, profit sharing and pension. Yes, you read that right, a pension plan! We offer medical, dental and vision insurance, as well as flexible spending accounts. We also provide access to emergency backup care and family support services, supplemental life insurance, a lifestyle spending account, parental leave and paid time off. During your interview process, our talent team can fill you in on the details of our benefits and career development opportunities. #LI-BS2 This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary. JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law. DISABILITY ACCOMMODATIONS If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family's Talent Acquisition department at ****************************** for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.
    $65k yearly Auto-Apply 18d ago
  • F&I Specialist

    JM Family 4.8company rating

    Ohio

    Our core business is expanding, and we are adding to our industry-leading field sales team. The F&I Specialist role is part of our development program, built to deliver value to our dealers. Ideal candidates are highly motivated self-starters who will grow into leaders of their designated territory. After demonstrating mastery of core processes, technology, training, and communication skills, F&I Specialists are eligible for promotion, with most promoted within 18 months. Prior to promotion, the F&I Specialist is a salaried position and pays $95,000 annually. Our F&I Specialists go through extensive training that is delivered through a dedicated Development Manager as well as with our Field Sales leadership team. Specialists receive curated training classes at our headquarters in South Florida, as well as in the field. Our territories are divided into Zones to best serve our dealer partners. Upon promotion, associates will have the ability to relocate in Zone or throughout the US based on performance, business need and associate preference. This position would primarily cover Zone 12. Zone 12 includes Virginia, Kentucky, West Virginia, Maryland, DC, Indiana, Ohio, Pennsylvania, New York, Delaware, New Jersey, Connecticut, Rhode Island, Massachusetts, Maine, New Hampshire, Vermont, and Michigan. Responsibilities: Provide hands-on individual training to our dealer partners Effectively communicating strengths and opportunities to dealership and JM&A leadership teams Fostering meaningful, deep relationships with our dealer partners through the JM&A value proposition Embracing a growth mindset and demonstrates accountability for self-directed professional development Qualifications: Must currently reside in Zone 12. 2+ years experience as a full-time primary F&I Manager; additional dealership Variable Operations experience a plus Willing and able to travel 100% nationwide Willing to relocate anywhere in the country upon promotion A passion and interest in the automotive industry Ability to roll up sleeves for tactical work, while understanding the impact on the big picture Key Competencies: Persistent and Resilient - you handle objections and rejections well Executive Presence - exhibits comfort, curiosity, and poise when engaging with any level of leadership. Communication Skills - Versatility in tailoring communication to diverse audiences with clarity and proficiency. Emotional Intelligence - Ability to communicate effectively verbally and non-verbally, with active listening and ability to read others Influence and Persuasion - Capacity to shape outcomes through non-authoritative means Technical and Product Proficiency - serve as subject matter expert for our tools and products This role requires the execution of a Confidentiality and Non-Compete Agreement. The pay range for this position is 49,920-124,9162. Actual base pay will be determined by factors including candidate experience and qualifications, education and work location. At JM Family, we offer an extremely competitive benefits package tailored to your needs and those of your family. Beyond base pay, this position is eligible for an annual discretionary bonus as well as participation in our robust retirement plans including 401k, profit sharing, and pension. Yes, you read that right, a pension plan! We offer medical, dental and vision insurance, as well as flexible spending accounts. We also provide access to emergency backup care and family support services, supplemental life insurance, a lifestyle spending account, parental leave, and paid time off. During your interview process, our talent team can fill you in on the details of our benefits and career development opportunities. #LI-BS2 This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary. JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law. DISABILITY ACCOMMODATIONS If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family's Talent Acquisition department at ****************************** for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.
    $28k-49k yearly est. Auto-Apply 4d ago
  • Training and QA Lead

    Maximus 4.3company rating

    Cincinnati, OH

    Description & Requirements Maximus is looking to hire a Training and QA Lead. This position is remote but will occasionally require travel to the work site in Alexandria, Virginia. The role will require the candidate to possess an active Public Trust security clearance or the ability to successfully pass a Public Trust clearance process. Essential Duties and Responsibilities: - Support the design, development, and distribution of training programs and materials. - Develop and support the design, development, and distribution of training programs and materials. - Establish and communicate the training methodologies to participants. - Schedule training sessions and individual training programs, ensuring facilities set-up, audio-visual set up, and participant notification. - Support the change management process, including ensuring accuracy and timeliness of document review, approval, and storage. Job-Specific Essential Duties and Responsibilities: - Design, develop, and implement training curriculum - Develop qualitative and quantitative assessment tools to measure learner requirements and competencies - Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable. - Maintain continuous monitoring of call and chat quality - Conduct regular calibrations with the team to ensure quality standards are understood - Conduct feedback sessions with Analysts based on monitoring results - Conduct regular calibrations with the team to ensure quality standards are understood - Support leadership with assigned duties and acts as the department's subject matter expert Job-Specific Minimum Requirements: - Due to contract requirements candidates must be U.S. citizens without dual citizenship with another country - Additionally, candidates must have an active Public Trust clearance or be able to successfully pass a Public Trust clearance process - Bachelor's degree in related field of study strongly preferred - 5 years in Learning and Development and quality role - Ability to create new curriculum and update existing curriculum - Must be able to provide feedback to a team and individual - Must know the ADDIE (or other applicable) learning and development lifecycle - Must be able to travel to work site in Alexandria, VA as required Minimum Requirements - High School diploma or equivalent with 2-3 years of experience. - Bachelor's degree preferred. - May have additional training or education in area of specialization. Preferred Skills and Qualifications: - Experience with DTMO TAC processes, policies and systems - Working knowledge of DTMO terminology - Experience with eLearning tools and Learning Management Systems (LMS) - Excellent written and oral communications and presentation skills. - Ability to work independently #techjobs #LI-Remote #veteranspage #HotJobs1209LI #HotJobs1209FB #HotJobs1209X #HotJobs1209TH #TrendingJobs #LI-Remote EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 25.00 Maximum Salary $ 48.86
    $80k-101k yearly est. Easy Apply 2d ago
  • Training and QA Lead

    Maximus 4.3company rating

    Cleveland, OH

    Description & Requirements Maximus is looking to hire a Training and QA Lead. This position is remote but will occasionally require travel to the work site in Alexandria, Virginia. The role will require the candidate to possess an active Public Trust security clearance or the ability to successfully pass a Public Trust clearance process. Essential Duties and Responsibilities: - Support the design, development, and distribution of training programs and materials. - Develop and support the design, development, and distribution of training programs and materials. - Establish and communicate the training methodologies to participants. - Schedule training sessions and individual training programs, ensuring facilities set-up, audio-visual set up, and participant notification. - Support the change management process, including ensuring accuracy and timeliness of document review, approval, and storage. Job-Specific Essential Duties and Responsibilities: - Design, develop, and implement training curriculum - Develop qualitative and quantitative assessment tools to measure learner requirements and competencies - Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable. - Maintain continuous monitoring of call and chat quality - Conduct regular calibrations with the team to ensure quality standards are understood - Conduct feedback sessions with Analysts based on monitoring results - Conduct regular calibrations with the team to ensure quality standards are understood - Support leadership with assigned duties and acts as the department's subject matter expert Job-Specific Minimum Requirements: - Due to contract requirements candidates must be U.S. citizens without dual citizenship with another country - Additionally, candidates must have an active Public Trust clearance or be able to successfully pass a Public Trust clearance process - Bachelor's degree in related field of study strongly preferred - 5 years in Learning and Development and quality role - Ability to create new curriculum and update existing curriculum - Must be able to provide feedback to a team and individual - Must know the ADDIE (or other applicable) learning and development lifecycle - Must be able to travel to work site in Alexandria, VA as required Minimum Requirements - High School diploma or equivalent with 2-3 years of experience. - Bachelor's degree preferred. - May have additional training or education in area of specialization. Preferred Skills and Qualifications: - Experience with DTMO TAC processes, policies and systems - Working knowledge of DTMO terminology - Experience with eLearning tools and Learning Management Systems (LMS) - Excellent written and oral communications and presentation skills. - Ability to work independently #techjobs #LI-Remote #veteranspage #HotJobs1209LI #HotJobs1209FB #HotJobs1209X #HotJobs1209TH #TrendingJobs #LI-Remote EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 25.00 Maximum Salary $ 48.86
    $84k-106k yearly est. Easy Apply 2d ago

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