Tech Support Analyst
Inclusively
Remote job
Inclusively is partnering with a global professional services company to hire a Tech Support Analyst. **Please note: this role is NOT an internal position with Inclusively but with the partner company.** Inclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers-accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD). Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and veterans. However, Inclusively does not require candidates to disclose their specific disability to join the platform. You Are: The Information Technology Shared Services group is an internal Global IT organization for the company. We run the daily IT operations in our U.S. offices, including our Solutions/IT Tech bars, workstation support, AV support, network infrastructure support, high profile meeting support, inventory management, ticket/incident management, with a high level of face to face customer interaction. The Work: Provide service to customers at our Solutions bars resolving technology issues on our laptops Provide weekly laptop inventory to our inventory management group Provide customer support floor walks to engage with customers Develop strong relationships with clients and gain the trust of key advisors Engage in small local projects such as maintenance and repairs of technology Continue to learn and develop your technical skills and business expertise Continue to learn and develop your AI skills and capabilities This role may require some after hours or weekend work for maintenance activities that cannot be completed during office hours. This role may require a minimum amount of local travel. Note: This role is full time in the office in NYC without the option to work remotely, as you will be working directly with the company's employees at our IT Solutions bars. Here's What You Need Minimum 1 years experience with Customer Technical Support Minimum 1 years experience with Customer Experience Management. Minimum of 1 year of experience in Service Desk or Desktop Support Minimum of 1 working with ITIL software such as Service Now or Remedy Familiarity with enterprise collaboration platforms such as Microsoft Teams, Google Meets, Zoom and Webex Hands on Microsoft Windows 10, Windows 11, OSX and 0365 support experience Strong communication skills to interface with non technical stakeholders, senior leadership and executives High School Diploma or GED Bonus Points If: Comp TIAA Certifications ITIL Foundations Certification Customer Satisfaction experience Quality Assurance QA experience Hourly Salary Range $21.39 to $49.57$21.4-49.6 hourly 1d agoChannel Operations Manager
Keyfactor, Inc.
Remote job
About Keyfactor Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor! Title: Channel Operations Manager Location: United States; Remote, EST Experience: Mid-Senior Level Job Function: Business Transformation Employment Type: Full Time Industry: Computer and Network Security Job Summary We're looking for a Channel Operations Manager who wants to build and scale the systems, processes, and data that power Keyfactor's global channel motion. The Channel Operations Manager is responsible for managing, optimizing, and improving the systems, processes, and data that support Keyfactor's global channel go-to-market motions. This role is part of the RevOps organization (Business Transformation) and focuses on operational excellence rather than direct partner engagement. The person in this role will own the day-to-day administration and enhancement of the Partner Portal, maintain data quality for partner program operations, ensure channel-related CRM processes are functioning effectively, and support reporting needs for channel leadership. Acting as a critical operational resource, the Channel Operations Manager collaborates closely with CAMs, Operations, Finance and Business Analytics to drive scalable, efficient processes and high-quality data that enable informed business decisions. This is a global role, working with US, EMEA and APAC teams Applicants must hold US citizenship or US permanent resident status. Job Responsibilities Partner Portal Operations & Optimization Oversee the day-to-day functionality, performance, and user experience of the Partner Portal. Partner with the Business Analytics team for advanced reporting requests and data deep-dives. Prepare insights that support decision-making for the SVP and VP of Channel Sales. Cross-Functional Collaboration Act as the operational right hand to SVP/VP Channel, ensuring alignment on priorities, program needs, and process enhancements. Participate in cross-departmental initiatives related to system integrations, partner experience improvements, and revenue enablement. Provide subject-matter expertise on channel operations during cross-functional project planning and execution. Implement system updates, enhancements, and configuration changes to improve usability and partner engagement. Coordinate feedback from Channel Account Managers (CAMs) and internal stakeholders to identify improvements and manage a backlog of portal enhancements. Develop and maintain documentation, user guides, and internal enablement materials for portal functionality. Channel Process Optimization Champion process improvements across channel and resale workflows to support scalability and operational excellence. Partner with cross-functional teams (Channel Sales, Sales Ops, IT, Finance, Legal) to refine systems and processes related to partner onboarding, deal registration, renewals, and program compliance. Ensure alignment with broader RevOps standards, system architecture, and governance requirements. CRM & Systems Management (Salesforce & Related Tools) Support administration and optimization of Salesforce channel-related objects, workflows, and reporting structures. Ensure accuracy of channel data, including partner records, tier assignments, program compliance, and account mapping. Troubleshoot system issues, coordinate fixes with IT/CRM teams, and test updates prior to deployment. Maintain system rules, validation, and data governance for channel-related fields and automations. Partner Program Administration Maintain accurate partner program tiering according to program rules and criteria. Support program audits and ensure partner compliance with program requirements. Coordinate updates to partner program assets and information in relevant systems, including the Partner Portal and internal documentation. Reporting & Insights Build and maintain basic operational reporting for Channel leadership (e.g., partner tiering, portal usage, deal registration trends). Strong analytical skills. Self-motivated with the ability to manage projects to completion with minimal oversight. Able to thrive in a fast-paced, deadline-driven environment. Demonstrated ability to influence, motivate, and mobilize team members and business partners. Ability to use original thinking to translate goals into the implementation of new ideas and design solutions. Minimum Qualifications, Education, and Skills High School diploma, or equivalent experience. Strong business and technology acumen. Experience managing or participating in cross-functional projects. Strong knowledge of Microsoft Operating Systems and products. Significant experience in a similar role. Strong company software technology knowledge. Significant Salesforce experience or another CRM. Experience managing or working with Partner Portals or similar partner-facing platforms. Proficient in Microsoft Windows and Office. Strong oral and written communication skills. Strong organizational, multi-tasking, and time management skills. Strong collaboration skills within a team and other areas. Strong interpersonal skills. Travel Requirements Up to 10% travel time required. Compensation Salary will be commensurate with experience. Culture, Career Opportunities and Benefits We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas. Here are just some of the initiatives that make our culture special: Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change. Comprehensive benefit coverage globally. Generous paid parental leave globally. Competitive time off globally. Dedicated employee-focused ambassadors via Key Contributors & Culture Committees. DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology. The Keyfactor Alliance Program to support DEIB efforts. Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays. Global Volunteer Day, company non-profit matching, and 3 volunteer days off. Monthly Talent development and Cross Functional meetings to support professional development. Regular All Hands meetings - followed by group gatherings. Our Core Values Our core values are extremely important to how we run our business and what we look for in every team member: Trust is paramount. We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business. Customers are core. We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own. Innovation never stops, it only accelerates. The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve. We deliver with agility. We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals. United by respect. Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities. Teams make “it” happen. Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one. Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities. REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via ******************** and/or telephone at ************** to request and arrange for accommodations at any time. Keyfactor Privacy Notice$59k-98k yearly est. Auto-Apply 1d agoCriminal Digital Forensic Analyst
Viapath
Columbus, OH
ViaPath is seeking a Digital Forensic Analyst. The analyst will provide direct forensic services to customer staff. While in this critical position, you will have the opportunity to utilize your training and experience to forensically extract data from legally seized cellular devices, analyzing said data, and assist investigative staff in the development of actionable intelligence within the facilities and outside law enforcement. The selected candidate will be team oriented, capable of multitasking, and possess excellent verbal and written communication skills. This position will be based at the customer site in Columbus, OH. Targeting local area Criminal Intelligence Analysts and Law Enforcement/Corrections Investigators who have experience with the Intelligence Cycle/Process. Responsibilities Demonstrate understanding and performance of data extraction and data analysis Demonstrate fundamental understanding of departmental and corporate policies, and/or industry best practices surrounding the handling of electronic evidence Obtain and retain required forensic certifications and apply forensic extraction techniques and best practices Analyze data to establish trends within the facility and potential areas of interest Assist facility with investigations by utilizing specialized software provided for forensic data extraction, data mining and link analysis Demonstrate fundamental understanding of investigative and intelligence processes to include the intelligence cycle Submit detailed reports to supervisor's and facility regarding forensic and intelligence processes and findings Participation in court or other administrative related hearings Qualifications A Bachelor's degree, with a concentration in Criminal Justice, Security and Intelligence, Digital Forensics, or a Business-related field is preferred; will consider four years of related experience or a combination of education/experience in lieu of a degree. A minimum of 2 years of related experience is required, to include Intel Reporting and Analysis and strong Investigative experience; Digital/Cellular Forensics experience desired. Ability to obtain and retain required forensic certifications to include logical and physical data extractions and chip-off techniques. Existing Cellebrite and MSAB experience and certifications preferred. Ability to develop a fundamental understanding of intelligence processes in a correctional environment to include institutional operations and criminal procedures. Excellent verbal and written communication skills. Prepared to testify in court or other administrative related hearings as needed. Proficient in Microsoft Windows OS and Microsoft Suite. Ability to learn ViaPath and third-party software applications within the first six months of hire. Ability to work in a fast-paced environment and meet deadlines. Strong problem-solving skills with an interest and ability to conduct analysis and report on findings. Pro-active. Ability to handle confidential information. Fluency (written and verbal) in English is required. Fluency (written and verbal) in Spanish is desired. ViaPath, an innovation leader in correctional technology, education solutions that assist in rehabilitating inmates, and payment services solutions for government. ViaPath leads the fields of correctional technology, education, and government payment services with visionary solutions and customized products that integrate seamlessly to deliver security, financial value, and operational efficiencies while aiding inmate rehabilitation and reducing recidivism rates. ViaPath is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, pregnancy or pregnancy-related condition, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.$64k-89k yearly est. Auto-Apply 35d agoData Entry Clerk *REMOTE*
Remote Career
Remote job
Responsible for providing all prospective clients with an outstanding telephone experience during prospective client interview. Serves as first point of contact for our clients and plays a vital role in determining client satisfaction. Essential Functions: Handle a high volume of incoming calls, setting the tone and pace of every client call Accurately apply the firms criteria to callers circumstances; properly executes existing protocols and procedures Perform multiple activities while engaged with caller on the line, including scheduling potential client appointments, retrieving and analyzing accident reports, and highlighting the benefits of firm representation Effectively communicate next steps if legal representation is warranted Explain, kindly and professionally, when the firm will not be able to assist a prospective client Perform administrative duties related to customer service, client intake and overall client retention Treat the first and last calls of the day with the same level of care and compassion Requirements: Must have excellent oral and written communication skills Must be able to convey confidence and empathy over the phone Ability to multi-task Knowledge of Microsoft Windows/Office and ability to learn and use various software programs Bilingual (Spanish) a plus How to apply? If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV and Cover Letter$26k-32k yearly est. 60d+ agoHousing Case Manager
Damien Center
Remote job
Housing Case Manager Essential Servies Team Damien Center Values Dignity-Collaboration-Accountability-Access-Quality-Innovation Founded in 1987, Damien Center is Indiana's oldest and largest AIDS service organization (ASO) and serves more than 8,000 individuals living with or at risk for HIV through a comprehensive, innovative approach to care and prevention. Our purpose is to be a trusted partner in providing services, education and advocacy for all people living with or at risk for HIV and any person seeking a safe and welcoming home for care. Our services include care coordination, clinical and pharmacy services, mental health, housing, and nutrition. Position Summary: The Housing Case Manager provides comprehensive support to individuals and families experiencing chronic housing instability. This role delivers intensive, client-centered case management aimed at promoting long-term housing stability and enhancing overall quality of life. The Housing Case Manager collaborates closely with internal interdisciplinary teams and external partners within the Marion County Continuum of Care. The position requires strong communication and conflict resolution skills, a solid understanding of grant compliance and budgeting processes, and a commitment to person-centered, trauma-informed care. Duties and Responsibilities: Maintain an active caseload of individuals and families experiencing housing insecurity. Conduct comprehensive assessments of clients' situations, including safety risks, housing needs, and support systems. Develop and implement individualized service plans in collaboration with clients, focusing on long-term stability goals. Assist clients in locating affordable, equitable, low barrier housing opportunities. Conduct regular home visits and wellness checks to monitor housing stability and safety. Provide guidance and support to clients in navigating the housing application process, including completing documentation and addressing barriers to housing. Offer eviction prevention support including lease education, conflict resolution, and landlord mediation. Connect clients with internal and community resources and supportive services, such as legal assistance, counseling, childcare, employment assistance, and mainstream benefits. Collaborate with clients to develop personalized safety plans that address their immediate safety concerns and minimize the risk of future harm. Support skill-building in areas such as budgeting, life skills, and daily living. Advocate on behalf of clients to access resources, navigate systems, and ensure continuity of care. Maintain accurate and confidential client records, documenting all interactions, assessments, service plans, and progress toward self-determined goals. Compile up to date statistical data as required by funding sources, regulatory agencies, and organizational policies. Attending departmental and organizational training for professional growth opportunities. Perform housing inspections and HUD required documentation such as habitability and rent reasonableness. Complete check requests for approved expenses. Attending all required organizational and community-based meetings. Other duties assigned as needed. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Education and/or Experience Bachelor's degree in social work, Psychology, Human Services, or related field. Knowledge of Permanent Supportive Housing First, harm reduction, and trauma-informed care models. Experience working with individuals experiencing mental health and substance use barriers. Familiarity with housing subsidy programs (e.g., HUD, HOPWA, Section 8) and fair housing laws. Bilingual in Spanish/ English a plus. *Work or lived experience may substitute for education requirements on a case-by-case basis. Knowledge, Skills, and Abilities: Possess superior organizational and administrative skills. Excellent interpersonal and communication abilities. Excellent computer skills in a Microsoft Windows environment. Ability to work independently and achieve high standards of productivity, achieving deadlines and with superior product results. Strong calendaring, organizational, and document management skills required. Proactive approach to solving problems and communicating to leadership. Knowledge of office management systems, procedures, and office equipment required. Excellent time management skills and ability to prioritize work. Qualifications To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions. The individual in this role must display the highest level of integrity and confidentiality. The individual should have effective communication skills, attention to detail and organization, and flexibility and adaptability. The individual will also maintain knowledge of trends in their area of responsibility. Physical Demands: The physical demands described here are general representations of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions. · While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, talk, and hear. The employee frequently is required to use hands to touch and handle objects. The employee frequently stands or walks. · The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions. Remote work is on a case-by-case basis and must be approved by the supervisor. Office setting, with sustained use of a computer The noise level in the work environment is minimal to moderate. Individuals should maintain personal and professional competency and work to create an environment of courtesy, respect, inclusion, and positivity in all interactions both internal and external to the organization. · FLSA Status: Hourly, Full-time, Non-Exempt · Leader: Housing Program Manager · Salary: $23.08/hr ($45,000 annually) Benefits: · 150 hours of PTO in the first year followed by 195 hours per year moving forward. 12 paid holidays Medical coverage options include a PPO plan or a HDHP. Dental & Vision plans Health Saving Account or Flexible Spending Account Dependent Care Flexible Spending Account Employee Assistance Program 403b Retirement Account with 5% matching and 100% vesting after 90 days Life Insurance @ 2 times the annual salary Voluntary Life Insurance Plan including spouse and child coverage options Short- & Long-Term Disability Plans Premium Subscription to the CALM APP which assists with anxiety, stress & other mental health challenges Professional Development Opportunities Tuition Assistance Annual performance review that includes an annual performance-based salary increase Protecting our team members, clients, volunteers, and community partners is an integral part of how we ensure our continued work with the clients we serve. As a condition of employment, Damien Center requires team members to be vaccinated against influenza and receive a tuberculosis skin test (or chest x-ray) annually, barring an approved religious or medical exemption. Damien Center is an Equal Opportunity Employer Damien Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, family status, ethnicity, national origin, age, disability, marital status, amnesty, status as a covered veteran, other legally protected status, or genetic (including family medical history) information. Damien Center complies with applicable federal laws and with all state and local laws governing non-discrimination in employment in every location in which Damien Center has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Please apply at ******************************** This position description does not constitute a contract of employment or guarantee of any terms or conditions of employment. Damien Center employees are employed on an at-will basis. Nothing in this position description restricts Damien Center's right to assign or reassign duties and responsibilities to this position at any time. Powered by ExactHire:184488$45k yearly 22d agoInformation Technology Support Specialist
Vinebrook Technology
Remote job
**THIS IS AN OVERNIGHT SHIFT FROM 11 pm - 7:30 am ET** Overview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers' environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of end-user devices, networks, servers, virtualization, and security platforms. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service. Schedule 11pm - 7:30am EST Monday to Friday Fully remote Location: Orlando, FL (Remote) Experience 2 years (minimum) in a technical support role Experience providing customer support Experience in 24x7x365 Managed Services preferred Experience using ITSM and Monitoring toolsets Qualifications, Education, and Training High school diploma required; college degree strongly preferred Must be a U.S. Citizen *NO VISAS* Microsoft Teams: 2 years (Required) Microsoft 365: 2 years (Required) Windows: 2 years (Required) Google IT Support Professional (Preferred) CompTIA A+, Network+, Security+ (Preferred) Microsoft MTA (Preferred) ITIL v4 Foundation (Preferred) Mac OS: 2 years (Preferred) Skills Highly analytical thinker and troubleshooter Detail oriented with excellent documentation and communication skills Self-motivated, passionate about technology, with the desire to learn new things Ability to use and troubleshoot Microsoft Windows, Office, Office365, and mac OS Foundational understanding of operating systems and servers, both physical and virtual. Experience working with active directory to perform basic tasks, such as user creation and password resets Responsibilities Triage tickets per specified severity levels Refer/ escalate customer issues to the appropriate level of support, as needed Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations Perform basic troubleshooting steps such as checking logs, checking capacity, and running basic diagnostics across a variety of platforms including Linux/Windows servers, network devices, hypervisors, and storage systems Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs) Perform account management services - User Account creates/disables/terminations/name changes, etc. Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs Distribute scheduled reports to customers as required Supporting end-users by diagnosing and resolving computer hardware, network, and application issues Assist with cross-training of other team members, as needed Perform other tasks as assigned by management Benefits 401(k) Dental insurance Health insurance Health savings account Paid time off Vision insurance Department: Managed Services$34k-57k yearly est. 4d agoSign and Graphics Business Development Manager - California
Fellers Careers Site
Remote job
About the role he Business Development Manager (BDM) is responsible for driving growth of the Sign and Graphics product segment within an assigned territory. This role is focused on business expansion, with an emphasis on acquiring new customers and increasing sales of existing accounts. The key objective is to grow sales of proprietary brand products across the segment. The BDM serves as a subject matter expert in the Sign and Graphics category and plays a critical role in identifying, qualifying, and converting new business opportunities. In addition to owning the Sign and Graphics portfolio, the BDM collaborates with Automotive BDM's to support growth initiatives across the Automotive division. What you'll do Execute a disciplined business development strategy aligned with company goals, with full ownership from prospecting through close and post-sale follow-up. Leverage a mix of field visits and strategic phone outreach to drive sales growth, prioritize high-value opportunities, and optimize territory coverage. Consistently apply the Fellers Sales System, including effective time and travel management, structured sales calls, accurate use of Salesforce, and timely reporting. Develop and utilize product expertise in sign and graphic films to deliver impactful presentations and in-person demos to sign shops, printers, and key stakeholders. Identify new customer opportunities through cold calling, networking, referrals, and industry events, while actively nurturing leads through the sales funnel. Develop tailored sales presentations and proposals that clearly communicate product value and differentiation. Maintain a sharp focus on profitability by effectively managing pricing and margin strategies to ensure sustainable customer growth. Analyze sales data regularly to identify trends, evaluate performance, and uncover growth opportunities within the territory. Collaborate with the Automotive team by identifying potential cross-division opportunities and engaging the appropriate BDM for support. Represent the company at regional and national trade shows as needed to increase visibility and drive new business. Build and maintain strong, trust-based relationships with customers, vendors, and internal teams to support long-term growth and customer satisfaction. Negotiate and close deals with a focus on creating mutually beneficial outcomes and long-term account value. Coordinate with Sales, Marketing, Training, and other departments to ensure a cohesive and professional customer experience. Qualifications High school degree or equivalent is required. 5+ years of experience in a business development or related sales role. Proven track record of successful new business development. Sign and Graphics Industry experience preferred, but not required. Proficient with Microsoft Office Suite. Experience with Salesforce a plus. Proficiency with CRM systems required. Required Skills/Abilities Must physically live within assigned geography (California) Must be a self-starter, enthusiastic, driven & self-motivated. Excellent communication skills (interpersonal, verbal and written). Strong relationship builder. Ability to multi-task, work remotely and independently. Ability to manage time efficiently. Proficiency with using a PC and with Microsoft Windows based programs. Physical Requirements Ability for overnight travel by plane and/or car required, up to 80%. Prolonged periods of sitting at a desk and working on a computer. As part of our commitment to maintaining a safe and productive work environment, we require all new hires to pass a background check and drug screen unless otherwise prohibited by state law. Any offers of employment made are contingent on these requirements. Please note that failure to pass the background check or drug screen will result in disqualification from employment.$71k-113k yearly est. 27d agoTRS (Texas Rising Star) Mentor
Rolling Plains Management Corporation of Baylor Cottle Foard
Remote job
Job Details Wichita Falls, TX $24.00 - $30.00 HourlyDescription Rolling Plains Management Corporation is seeking a qualified candidate to fill our Texas Rising Star (TRS) Mentor position in our Wichita Falls Texas Workforce Child Care Services Program. This position is a full-time hourly position that reports directly to the Provider Services Manager. This position requires the ability to work closely with departmental staff to collaborate and implement program goals and objectives. Regular work hours are Monday through Friday, 8:00am to 5:00pm; however extended hours may be required. This position must be able to adapt to a flexible work schedule as established by management. The Texas Rising Star Mentor primary duties will include providing remote or face-to-face coaching to Early Learning Programs (ELPs). Additional duties include guiding, advising, and supporting ELPs in attaining or maintaining Texas Rising Star certification. The Texas Rising Star Mentor will assist early learning programs to improve their practice and achieve progressively higher levels of quality. Texas Rising Star Mentors also provide ongoing professional development and assist early learning programs in accessing resources and materials. This position will be a mentor to and associated with the Child Care Services Program in the 11-county region our office serves. Rolling Plains Management Corporation offers an excellent benefit package including medical, dental, vision, FSA childcare reimbursement and life insurance coverage at no cost to the employee, with voluntary benefits to include Critical Illness, Accident, Long Term Disability and supplemental life insurance. The company also offers a matching 401K plan, sick and vacation leave, and 14 paid holidays with an excellent team and work environment. **Rolling Plains Management Corporation is an equal opportunity employer.** Qualifications Education/Credentials: Bachelor's degree from an accredited four-year college or university in early childhood education, child development, special education, child psychology, educational psychology, elementary education, or family consumer science. Experience: One-year experience of full-time early childhood classroom experience in a child care facility, Early Head, Early Head Start, Head Start, or prekindergarten through third grade school program. Must have experience in social services skills relating to parents, children, and providers in the child care industry. Certification: Must be willing to take and pass Texas Rising Star Mentor certification as a requirement to continue in the position. Failure to pass the certification may result in termination. Other Qualifications: Knowledge of childcare licensing standards and the needs of young children preferred. Must have the capacity to write clearly and succinctly to maintain records. Must be able to relate to diverse groups. Ability and desire to work with a diverse population and low-income individuals. Knowledge of developmentally appropriate practices for young children. Ability to coordinate trainings for adults working in early childhood. Ability to organize and implement systems for monitoring and tracking child care provider agreement end dates and accreditation end dates and deadlines. Demonstrate the ability to work in Microsoft Windows and Microsoft Suite. Ability to communicate effectively with all levels of employees and management, both orally and in writing using correct business English, including spelling, grammar, and punctuation. Ability to balance a variety of duties, prioritize and meet deadlines required. Must be willing to take and pass a drug/alcohol test and comply with the “Drug Free” agency policy. Must be a minimum of 21 years of age to operate a company vehicle. One year may be waived provided that the individual has a satisfactory motor vehicle report (MVR). Must possess ability to provide reliable self-transportation capable of regional travel. Must possess and maintain valid Texas motor vehicle operator's permit of appropriate classification and endorsement as required. Must agree to maintain a satisfactory MVR and minimum requirement of insurability as required by law. MVR background checks may be conducted by the agency. Physical Demands: Ability to maintain physical condition and stamina appropriate to the performance of assigned duties and responsibilities which may include sitting or standing for extended periods of time, driving or riding in bus/van, operating assigned office equipment, and performing other duties as assigned. On occasion, employees may be required to lift and/or move up to 25 pounds. On occasion, employees may be required to push and/or pull weight over 25 pounds. The physical requirements in an office environment may require lifting boxes of supplies, equipment and occasional adjustments of office furniture. Work environments: Ability to adapt to inclement weather conditions and/or situations. Ability to drive long distances within or outside of the service area. Adaptability to a moderate noise level within the office environment. Ability to work in a stressful environment and deal effectively with stress. Ability to perform duties and adapt to flexible work schedules as established by management. Working from home could be a requirement under extraordinary circumstances as established by management. Travel Requirements: Normal to heavy travel - ability to travel to Provider locations within the Workforce Solutions Workforce Resource Child Care area. Must be able to travel for other activities such as meetings, classes, and workshops in and out of the service area. Must be able to travel by air as needed to attend training, conferences, and related activities.$23k-30k yearly est. 60d+ agoRemote Contact Center Specialist
Barbara's Answering Services
Remote job
Full Job Description Interested candidates should send their resume to (billing@ barbaras answering service. com) Barbara's Answering Services is to provide a world-class customer experience, starting with the Contact Center, in line with its industry-disrupting Ultimate Intelligent TechLuxury Electric Vehicle and related product and service offerings. The Contact Center Specialist for Barbara's Answering Services Customer Support Contact (Call) Center will be one of a tight-knit internal team serving as the company's representative to inquiries from leads and drivers. This position requires a high-level customer and employee interaction, so the ideal candidate will require a strong level of customer service skills and experience. This position will be responsible for responding in a timely, accurate, effective, and friendly manner to any and all inquiries as part of a team tasked with developing and enhancing relationships with current and future Barbara's Answering Services drivers, as well as with internal and 3rd party teams and vendors to ensure issues are optimally and efficiently resolved. Successful associates will work well in a demanding environment with both independent and team priorities, will contribute to the ongoing upkeep of knowledge content and will stay apprised of company offerings, and will provide valuable, actionable insights from the Voice of the Customer to drive optimal product, service and process offerings. The Candidate will be expected to demonstrate excellence in their respective fields, to possess the ability to learn quickly and to strive for perfection within a fast-paced environment. Work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you. Basic Qualifications: Minimum 3 years of relevant, successful work experience, including customer service and administrative tasks High School diploma or GED Excellent verbal and written communication skills Exceptional customer service skills and ability to make intuitively sound decisions to support a positive experience for the driver, supporting both the driver and the company Ability to effectively prioritize and multitask with or without direction Proficient with computer programs such as Microsoft Windows, Office, Outlook, and Salesforce. Ability to effectively navigate web browsers and multiple internal systems Ability to follow verbal and written instructions with attention to detail Passion to learn new and innovative automotive technologies and related offerings Self-motivated to stay on top of product details, updates and changes Helpful attitude to assist and teach others on the team Establish and maintain positive, cooperative, working relationships internally and externally Work in a team-based environment and achieve common goal Schedule flexibility Excited about providing best-in-class customer service in a cutting-edge industry Benefits Equity grants for every employee Healthcare + dental + vision benefits (Free for you/discounted for family) 401(k) options Relocation assistance + reimbursement Casual dress code + relaxed work environment Culturally diverse, progressive atmosphere “Soul of Faraday” community outreach team Faraday Future is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Benefits Equity grants for every employee Healthcare + dental + vision benefits (Free for you/discounted for family) 401(k) options Relocation assistance + reimbursement Casual dress code + relaxed work environment Culturally diverse, progressive atmosphere “Soul of Faraday” community outreach team Barbara's Answering Services is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.$32k-47k yearly est. 60d+ agoTest Center Administrator (FT)
Prometric
Worthington, OH
JOB TITLE: Test Center Administrator REPORTS TO: Test Center Manager DEPARTMENT: Test Center TEST CENTER ADDRESS: 410 W. Wilson Bridge Road, Suite 210 Please complete this brief questionnaire What To Expect On First Day(VIDEO) The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world. These emerging professionals are part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams. The position requires TCAs to verify candidate identification, monitor exams and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world. Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer-based test center environment. PERKS for employees hired for 20+ hours: (DO NOT EDIT) 12 Paid Holidays Off annually based on work schedule and start date No selling or quotas Office setting environment No inventory, stocking, floor moves or overnight shifts! Paid training Sick time prorated based on start date 401K Employee Assistance Program Vision FSA Include these PERKS for employees hired for Full Time: (DO NOT EDIT) Legal Vacation AVAILABLE SCHEDULE: Full Time - Hours Will Vary Schedule: Site may be open Monday through Saturday 7am to 6pm. Saturday availability required. Occasional evening hours required. Possible, Sunday hours. Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7:00 am and 10:00 pm but primarily 7:00 am - 5:30 pm. Candidate must be open to flexible scheduling. Schedules are available 2 weeks in advance. RESPONSIBILITIES: Maintain and apply expert knowledge of test center policies, practices and procedures Greet examinees and verify identification Perform required security checks including the use of wands Continuously monitor candidates as they complete exams Report and/or resolve candidate issues with urgency Maintain secure environment and materials in the test center at all times Ensure every candidate receives a fair and comfortable testing experience Report any occurrences outside company guidelines Ability to be flexible with scheduling based on Prometric days of operations Represent Prometric's vision, mission and values Safeguard the test center from misconduct If applicable, digitally scan and record candidate fingerprint identification QUALIFICATIONS: EDUCATION: High school diploma or equivalent required College experience a plus EXPERIENCE: Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.) Must be 18 years of age to qualify SKILLS: Ability to communicate professionally and effectively with candidates and coworkers Ability to write detailed and accurate reports and correspondence Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing) PHYSICAL JOB REQUIREMENTS Must be able to bend, stoop, and lift up to 40 pounds Ability to remain in a stationary position for extended periods of time while administering exams Ability to physically move through test room every 8-10 minutes and escort candidates to and from testing room Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols$21k-23k yearly est. 60d+ agoWINDOWS ADMINISTRATOR
Garden City Group
Dublin, OH
For more than 25 years, GCG has earned the confidence and respect of the legal community when it comes to handling administration services for class action settlements, bankruptcy cases, and legal notice programs. During that time, we have been entrusted with the administration of complex, international class action settlements as well as high-profile bankruptcy cases of national import. We have processed tens of millions of claims, mailed more than 287 million notices, handled over 28 million calls, and distributed billions of dollars with demonstrated accuracy and efficiency. The breadth and depth of our experience, our responsiveness to clients' needs, our global resources, and state-of-the-art technology have made us the recognized leader in our field and the partner of choice for leading law firms, corporate legal departments, government agencies, and other legal professionals requiring administrative support. With more attorneys than any other firm in our business, and a staff of more than 1,000 that includes a nationally recognized noticing expert, a team of software engineers, call center professionals, in-house legal advertising specialists, and graphic artists with extensive website design experience, GCG 's resources are unparalleled in the industry. We have offices coast-to-coast and are ready at a moment's notice to provide cost-effective administration services tailored to the needs of each case, regardless of its size or complexity. Job Description The Windows Administrator's role is to configure, administer, monitor, and maintain Microsoft Windows Server Infrastructure and manage hardware requirements supporting the business needs. Work with Network Operations team to maintain the hardware and software infrastructure throughout the organization. Responsibilities: Build, administer, maintain and update Windows Server infrastructure and provide support to local Senior Windows Administrator. Support the direction of the organizations infrastructure with ability to learn new technologies and skills and provide solutions to changing business requirements. Communicate and interact with the Senior Windows Admin Team. Troubleshooting and researching technical issues. Monitor network performance and work with network engineers to determine solutions when issues arise. Qualifications Bachelor of Science degree in Information Technology and three to four years' experience in the IT or related field for equivalent. MCITP is desirable. Demonstrate sound troubleshooting methodology and problem solving. Demonstrate quality management in the performance of duties. Demonstrate the ability to handle multiple tasks simultaneously. Effective oral and written communication skills. Ability to work as a team member as well as independently. Demonstrate appropriate time management and project planning skills. Seek self-development and learning opportunities. Strong knowledge of commonly used concepts, practices, and procedures within the field. General understanding of Microsoft operations systems. Basic understanding of Microsoft SharePoint 2010 and MS SQL 2008 R2. Solid knowledge of Microsoft Windows Server 2008 R2 operating systems and understanding of basic Microsoft networking. Additional Information Please forward resume and cover letter with salary requirements. This position is not eligible for relocation assistance. GCG , Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, or veteran status.$80k-99k yearly est. 9h agoAccounts Receivable Coordinator
Hattie Larlham
Westerville, OH
Job Description The Accounts Receivable Coordinator is responsible for the specialized administrative activities and coordinating operations related to all billing and funding issues for all Hattie Larlham Agencies. Must have or willing to develop a good understanding of the billing process for non-profit agencies, specializing in services for persons with disabilities. Opening: Accounts Receivable Coordinator Full-Time 1st Shift, Monday to Friday 8:00am - 4:30pm Location: Westerville, OH Job Duties: Monthly billing, review accounts receivable agings on a monthly basis, investigate discrepancies and rejected claims, monitors closely for uncollectable accounts, reconciles systems and accounts, assist with cost reports and billing issues, contribution and donation reporting, and other duties as required. Job Requirements: High School Diploma/GED required, secondary coursework preferred. Minimum of two years' experience in accounts receivable or bookkeeping, preferably with a background in insurance, Medicaid and waivers. Experience with Solana billing software is a plus. Must be proficient in Microsoft Windows Office 365, Excel, and Word. Rewards and Benefits: Competitive Rates - Commensurate with experience. Earned Wage Access - Access your earned wages prior to Pay Day! Bonuses - Earn up to $2000 for each friend or family member we hire after you tell them about the great job opportunity you've discovered working at Hattie Larlham. Paid Training - Learn your role with hands-on position specific training. Get Recognized - Your hard work will be rewarded with special event meals, gift card drawings, service recognition, awards, and numerous opportunities to win things like tickets, gift cards, and so much more! Paid Time Off - Work hard and relax. We all need a vacation every now and then and it's pretty cool when we're paid to relax! PTO is available at 24 hours/week and you get six (6) paid holidays when you're full-time. Wellness - Health Insurance Eligibility 1st of the Month After Hire - multiple Medical Plan Options, Dental, and Vision Plans, Free Life Insurance Policy, Employer Match Retirement Program, Employee Referral Bonus Program, and much more. Career or Stepping-Stone - With several employees with over 40 years of service, you too just might want to stay here awhile. If you are in college for a career in the medical field, Hattie Larlham is the perfect place to get hands-on experience for your chosen career. About: Hattie Larlham is a not-for-profit disability service organization providing care and support to over 1,600 children and adults throughout Ohio. Because we believe life is sacred, Hattie Larlham enhances the quality of life for people with intellectual and developmental disabilities and their families through our commitment to comfort, joy and achievement. Our compassionate and dedicated staff focuses on creating a nurturing environment in which individuals have opportunities to learn, have fun, feel safe, loved, and make choices about what happens in their lives. Powered by ExactHire:189847$30k-36k yearly est. 5d agoProgrammer Developer - II, Senior, or Lead (Remote Eligible)
Spp
Remote job
Southwest Power Pool (SPP) is about more than power. We're about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas' Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on! We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way. We believe in supporting our employees through a fantastic benefits package: Competitive pay with bonus opportunities Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance Relocation assistance Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed. Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP PLEASE NOTE: SPP is not able to sponsor employment visas or student-work authorizations (STEM OPT) for this position. Please ensure you are eligible to work in the U.S. without sponsorship prior to applying. COMPENSATION INFORMATION The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process. Lead Programmer Developer | Pay Range: $109,500.00 - $142,250.00 Senior Programmer Developer| Pay Range: $95,200.00 - $123,700.00 Programmer/Developer II | Pay Range: $76,000.00 - $96,900.00 Join SPP as a Programmer Developer - Build the Future of Financial Technology At Southwest Power Pool (SPP), our IT teams are driving innovation at the core of the energy industry's financial operations. We're looking for Programmer Developers to join our growing team, IT Settlements, where you'll play a key role in shaping mission-critical systems that support financial settlements for the regional transmission organization (RTO) and contract services. Our settlement systems are in-house applications built using modern technologies such as Java, Spring Boot, React, PL/SQL, and various ETL tools. We also embrace containerization, Ansible, Kubernetes, and more-constantly evolving to better serve our internal teams and stakeholders. What You'll Do As a Programmer Developer at SPP, you will: Participate in the design, development, support, and maintenance of applications and databases that power financial operations. Enhance and support custom applications used to facilitate financial settlements for SPP's regional transmission organization (RTO) and contract services. Collaborate across the full software development lifecycle, from requirements gathering to deployment and support. Work closely with internal stakeholders and external vendors to deliver scalable, efficient, and compliant solutions. Identify automation opportunities to streamline operations and improve reliability. Ready to take the next step in your career and be part of something extraordinary? Whether you're passionate about modernizing infrastructure or supporting financial settlement systems, SPP has a place for you. Apply today and help us power the future of energy. To be successful as the Programmer Developer, we're looking for: Bachelor's degree in computer science, Information Technology, related field, or equivalent work experience Lead Programmer Developer - Ten (10) years of applicable Information Technology Development/Support experience Senior Programmer Developer - Six (6) years of applicable Information Technology Development/Support experience Programmer Developer II - Three (3) years experience of Information Technology Development/Support experience Competent and effective working knowledge of Microsoft Windows, Unix or Linux operating systems, application development and support, and database management systems Competent and effective troubleshooting, problem solving, and analytical skills Competent and effective written and oral communication skills Competent understanding and effective working knowledge of SDLC and project life cycle methods and practices Good customer service and organization skills Preferred: Two (2) or more years applicable utility industry experience Java, Springboot, React SQL, Extract Transform Load (ETL) Containers, Kubernetes, Docker Scripting experience: Python and Shell scripting Web Service / REST / SOAP / WSDL / XSD Experience Ansible, JIRA, Bitbucket, and Jenkins Experience MongoDB and Oracle PL/SQL Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment. Physical Demands: The physical and mental demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to make decisions, interpret data, and problem solve. The employee frequently is required to stand or sit for extended periods; use hands to operate a computer keyboard and standard office equipment. The employee must occasionally lift and move up to 10 pounds. Requires the ability to work and collaborate with managers and employees at all levels to exchange ideas, information, and opinions to facilitate the task. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Understanding of compliance with and enforcement of SPP Policies and Procedures Position Type, Location, and Expected Hours of Work: This is a full-time, hybrid onsite position based in Little Rock, Arkansas. Fully remote options may be available for senior-level candidates residing outside a 50-mile radius of Little Rock, Arkansas (Central Arkansas). The standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional extended hours as needed. Travel Requirement: This position requires minimal travel (approximately 10%). SPP is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us at ********** and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). At SPP we believe in a culture of belonging. Learn more here: Culture of Belonging - Southwest Power Pool. Full job descriptions will be made available to those selected for an interview.$109.5k-142.3k yearly 7d agoPrior Authorization Representative
CEF Solutions
Remote job
ABOUT US: CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience. Company website: *********** We are hiring Prior Authorization Representatives to work from home! Position Overview: · Location: Work at Home · Hourly rate of pay: $16/Training; $16.50 Production · BP Orientation: 11/7/2025 · Product Training: 11/10/2025 · Training Schedule: Mon Fri; 7:30 AM 4:00 PM CST · Length of Training: 2 weeks training, 2 weeks nesting · Project duration: Steady State - This project operates without a predetermined end date, and it is based on agent performance and the clients needs · Hours of Operation (HOOPs): Mon Fri; 7:00 AM 8:00 PM CST · Production Schedule Post Training: o An assigned schedule within the hours of operation · 40 hours per week. · 8 hours per day + 30 min lunch · Scheduled 5 days a week Prior Authorization Representatives will receive inbound phone calls and faxes from members, doctors' offices, or other departments requesting information on prescribed medications prior authorizations only. The representatives will manage the prior authorization process for medications and provide updates on approval status. This is a fully remote role train from home and work from home. Responsibilities: · Assisting Prior Authorization individuals with status updates on the authorizations and statuses of the request · Reviewing medication inquiries and contacting healthcare providers for follow-up information · Reviewing provider documentation and accurately interpreting and entering data into the database · Excellent communication (both verbal and written) and problem-solving skills · Ability to effectively multitask and possess excellent attention to detail · Self- motivated with the ability to work well independently and as part of a team with minimal direct supervision Required Qualifications: · 1+ years of healthcare, claims, or medical administrative work experience · 1+ years of recent continuous employment with previous employer · 2+ years of customer service or call center experience · Computer literate (Microsoft Windows, keyboarding skills, strong systems aptitude) · Medical and Healthcare terminology knowledge · Exceptional communication skills · Strong computer/data entry skills · High school diploma or equivalent · Proficiency in Microsoft Office and industry-related software programs · Ability to work with peers in a team effort and independently resolve issues · Demonstrated ability to manage multiple priorities and deadlines · Capability to efficiently complete tasks in a fast-paced environment · 100% attendance is required during training: No time off within the first 60 days of employment · Responsible for providing your own 19" monitor or larger with VGA or HDMI port with corresponding cable, USB wired mouse, ethernet cable, and optional USB wired keyboard · Reliable hardwired internet is a must with at least 25mbps download | 10mbps upload speeds Preferred Qualifications: · Candidates with prior experience in managing or processing medication prior authorizations are highly preferred$16-16.5 hourly 60d+ agoSr Manager, End User Computing (EUC) & Identity
Vestis
Remote job
Responsibilities/Essential Functions: End User Computing: Oversee the corporate Microsoft Windows workstation fleet, including deployment, configuration, and lifecycle management using Microsoft Intune. Manage software distribution, application packaging, patching, and endpoint security posture. Ensure endpoints are compliant with company security standards and regulatory requirements. Lead incident response and root cause analysis related to endpoint issues and serve as an escalation for support team incidents. Administer and optimize the Microsoft 365 tenant, including Exchange Online, SharePoint, OneDrive, Teams, and other M365 collaboration tools. Administer and manager the email security related platforms including Exchange Online Protection (EOP) within Defender and TrendMicro along with associated policies and tooling. Partner with the Information Security team to enforce security standards and compliance policies in M365. Ensure optimal performance and availability of M365 services and assist with licensing and usage reporting. Identity & Employee Lifecycle: Manage Active Directory (AD) and Microsoft Entra ID (formerly Azure AD), including directory synchronization, conditional access policy, and user access controls. Implement and support Single Sign-On (SSO) solutions using Entra ID and SAML integrations with third-party applications. Oversee identity lifecycle processes (joiner, mover, leaver) in coordination with HR, IT and business stakeholders. Design and architect a cohesive employe lifecycle process using a suite of tools that could include AD, Entra ID, Service-Now, SailPoint Identity-Now, Ceridian Dayforce and Manage Engine as examples. Drive automation and process improvement in identity and access management using scripting and integration tools. Team Leadership: Lead, mentor, and develop a team of engineers responsible for end user and identity platforms. Prioritize work assignments, provide technical direction, and ensure high service quality. Collaborate closely with HR, Security, IT Infrastructure, and Application teams to align IT services with business needs. Develop and track key performance indicators (KPIs) and service level agreements (SLAs). Manage vendor relationships, contracts, and support escalations. Key Qualifications: Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent work experience. 8+ years of related experience in IT, with 3-5 years in leadership or management role. Proven experience managing Microsoft Intune, Active Directory, Microsoft 365, and Entra ID. Familiarity with SSO technologies and SAML protocols. Proven experience with identity lifecycle automation. Strong understanding of endpoint security, identity governance, and collaboration platforms. Excellent communication, interpersonal, and stakeholder management skills. Preferred: Experience with PowerShell scripting for automation. Experience in supporting IT infrastructure in a manufacturing environment. Knowledge of Microsoft SCCM is a plus. Relevant Microsoft certifications (e.g., MS-102, SC-300, AZ-104) is a plus. Knowledge of ITIL frameworks and best practices. Experience working in regulated environments or with compliance frameworks (e.g., SOX, HIPAA). Customer Service Orientation: Proven ability to work closely with users and IT support teams to enhance customer satisfaction. Problem-Solving Skills: Strong analytical and troubleshooting skills with a focus on root cause analysis and permanent solutions. Working Environment/Safety Requirements: Ensure necessary working environment and capabilities to effectively carry out responsibilities if working from a non-Vestis location (remote work). Ability and willingness to handle work related issues during all hours of the day, every day of the week, understanding the responsibility of our organization's requirement for 24/7 production support. Ability, willingness, and flexibility to travel as needed for approved work purposes in accordance with project and management schedules. License Requirements/Certifications: Valid U.S. drivers license (for rental cars when applicable)$77k-110k yearly est. 60d+ agoSCCO Help Desk Analyst
Apidel Technologies
Remote job
Job Description Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred. Position is Remote. Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote with the exception of the first several weeks for training. Training is Monday - Friday 8:30 am - 4:30 pm. Note: 35 hour workweek. All training will be conducted on premises at 25 Market St. Trenton, NJ. 2-year college degree or equivalent technical study - preferred Training on the AOC procedures and system will be provided. Summary: The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures. Qualifications and Skills Desired: Microsoft Windows 10 Knowledge of Microsoft Windows Server, Active Directory, and Office 365 training on AOC mainframe systems will be provided. Experience using Microsoft Excel, Word and Visio Must have good clear communication skills Responsibilities: Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications. Maintain a working knowledge of Help Desk and IT Operations procedures. Log all incoming problems and requests and actions taken to resolve them. Provide first response help desk support to all customers and users. Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests. Provide support for AOC business applications. Provide follow-up status to end-users in accordance with specified support policies and procedures. Ensure closed problems are adequately documented.$32k-40k yearly est. 1d agoHead of US Livestock Communications and Marketing Operations
Zoetis
Remote job
States considered: All Role Description The Head of US Livestock Communications & Marketing Operations is responsible for all business-unit communications and oversees the planning and implementation of all marketing communications and operations initiatives supporting Zoetis' US beef, dairy, pork, poultry businesses. A member of the marketing leadership team, the director is responsible for supervising and developing a team of communications and operations professionals, managing the marketing budget and tracking, and managing the overall relationship with agency and supplier partners. Key Skills & Competencies: Strong writing, editing and verbal communication skills a must, with experience collaborating with leaders across functions to develop business unit communications. Demonstrated ability to provide strategic, creative, innovative and efficient communications solutions to meet marketing objectives and business strategies. Experience managing a team and providing effective leadership, coaching and development. Ability to organize and prioritize multiple projects in a fast-paced environment and deliver high performance and quality on deadlines. Proven budget forecasting and management ability in a cost-conscious environment. Proven track record successfully leading agency and supplier teams. Strength in team- and relationship-building with colleagues, suppliers and customers. Proven record of initiative, resourcefulness and willingness to accept challenges and lead change. Responsibilities: Oversees the planning and implementation of all marketing communications initiatives for Zoetis' US Livestock business to best support the business and strengthen Zoetis' position in the beef, dairy, pork and poultry markets. Working with the Marketing Leadership Team, owns the above brand strategy, creative direction and implementation for the US Livestock business. Working with the US Livestock Leadership Team, writes/directs all internal and external Livestock business unit communications. Supervises, coaches and develops a team of marketing communications and operations professionals. Helps drive key strategies through marketing communications programs that ensure consistent, impactful and credible messaging across brands/programs, therapeutic areas, customer segments, influencers and internal teams. Ensure communications best practices across US Livestock that give priority to strategic, impactful and timely communications, both internally and externally, and represents the team in any organization-wide communications initiatives. Works closely with Corporate Affairs to develop stakeholder messaging and communications and respond to media inquiries. Lead issues management and crisis response for the US Livestock team working closely with Corporate Affairs. Helps define priorities and processes to ensure operational efficiencies for the marketing team and works with livestock business operations to synchronize efforts and planning across the US Livestock Business (e.g., planning, meetings, events, etc.). Drives collaboration with key internal stakeholder groups (Marketing, Sales, Technical, Channel, Legal, Regulatory, Corporate Affairs) to best support the Livestock business, strengthen Zoetis' position, and deliver on key business strategies. Oversees the relationship with all agency and supplier partners and is actively involved in review parameters/reporting and annual contracting. Actively participates in the US Livestock Marketing Leadership Team and participates in the US Livestock Leadership Team meetings/activities as appropriate. Responsible for overall management of the marketing budget, forecasting, tracking and reporting, and optimizing resources to help maximize investment. As a leader in the organization, this person models Zoetis' Core Beliefs and communicates the importance of conducting business in a manner consistent with those values and behaviors. Requirements: Education: BS or BA required, MBA or relevant advanced degree preferred. Professional: 10+ years of related communications and marketing operations experience required. Animal health and pharmaceutical experience preferred. Candidate must have experience writing corporate/business unit communications and developing/implementing marketing communications campaigns. Demonstrated ability leading a team and driving cross-functional collaboration. Computer experience: Proficiency in Microsoft Windows and Microsoft Office applications, including Outlook, Word, PowerPoint, Excel, and Teams. Experience using internet-based programs and collaboration tools such as Zoom. Ability to effectively utilize iPad/tablet devices and navigate related data warehousing and digital platforms as required for the role. Physical Position: Ability to travel (~30% of the time) Attendance to internal off-site meetings (ex. National Sales Meetings, off-sites, etc.), agency meetings, market research functions, etc. The US base salary range for this full-time position is $164,000 - $266,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. This position is also eligible for short-term incentive compensation This position is also eligible for long-term incentives In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation. Visit zoetisbenefits.com to learn more. Full time RegularColleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at ********************************** to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at ********************** site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.$164k-266k yearly Auto-Apply 1d agoInfrastructure Engineer III - VMware ESXi
Jpmorgan Chase & Co
Columbus, OH
JobID: 210681206 JobSchedule: Full time JobShift: Day : You belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role. As an Infrastructure Engineer III at JPMorgan Chase within the US Government Platform Product Team, you will leverage your expertise in software, applications, and technical processes to contribute to the infrastructure engineering discipline. Your role involves applying technical knowledge and problem-solving skills across various applications of moderate scope. You will play a key role in supporting the modernization, automation, and maintenance of these applications. Job responsibilities * Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving the data and systems running at scale, and ensures end to end monitoring of applications * Resolves most nuances and determines appropriate escalation path * Executes conventional approaches to build or break down technical problems * Drives the daily activities supporting the standard capacity process applications * Partners with application and infrastructure teams to identify potential capacity risks and govern remediation statuses * Considers upstream/downstream data and systems or technical implications * Be accountable for making significant decisions for a project consisting of multiple technologies and applications * Adds to team culture of diversity, opportunity, inclusion, and respect Required qualifications, capabilities, and skills * Formal training or certification on infrastructure engineering concepts and 3+ years applied experience * Experience with VMWare platforms, specifically hypervisor * Accountable for making significant decisions for a project consisting of multiple technologies and applications * Strong knowledge of one or more infrastructure disciplines such as VMWare / ESX, Linux / Unix, Microsoft Windows, hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments * Strong knowledge of one or more scripting languages (e.g., Scripting, Python, Terraform, Ansible, etc.) * Strong knowledge of one or more infrastructure disciplines such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments * Experience with multiple cloud technologies with the ability to operate in and migrate across public and private clouds * Drives to develop infrastructure engineering knowledge of additional domains, data fluency, and automation knowledge * Partners with application and infrastructure teams to identify potential capacity risks and govern remediation statuses * Considers upstream/downstream data and systems or technical implications Preferred qualifications, capabilities, and skills * Experience with Linux / Unix Server * Experience with JIRA & ServiceNow * Experience with Puppet * Experience with Terraform * Experience with Ansible$88k-111k yearly est. Auto-Apply 15d agoBookkeeper - PH
Compass Experience Labs
Remote job
MEET COMPASS We are a full service BPO that partners with brands to power growth through exceptional customer experience Our founders were trailblazers in the eComm industry When they couldnt find a customer service partner that was as innovative as they were they built it Many companies view their customer care as a cost center but we believe it can be so much more If you delight the customer listen to their feedback and use their insights to gather data about products and offerings customer care can have a strategic role in growing a business About the Role We are looking for a highly analytical and detail oriented Bookkeeper to support our organization This resource will be responsible for maintaining accurate financial records reconciling accounts and supporting day to day accounting operations This role requires strong attention to detail excellent organizational skills and the ability to work with multiple clients in a fast paced environment Key ResponsibilitiesAccounting & BookkeepingRecord day to day financial transactions in line with client guidelines and standards Maintain general ledgers journals and subsidiary accounts Process accounts payable and accounts receivable Reconcile bank statements credit card statements and other financial accounts Track expenses invoices collections and payments Reporting & Documentation Prepare monthly quarterly and annual financial reports for clients Generate aging reports cash flow summaries and expense reports Assist in preparing financial statements and compliance documentation Maintain well organized records for internal review and audits Compliance & Process Improvement Ensure compliance with client specific accounting standards and regulatory requirements Support internal and external audits Recommend improvements to enhance accuracy and efficiency Qualifications & SkillsBachelors degree in Accountancy Finance Business Administration or related field is highly preferred At least 5 years of bookkeeping or accounting experience BPO experience preferred Knowledge of general accounting principles and best practices Proficiency with accounting tools QuickBooks Xero SAP NetSuite or similar Strong Excel skills pivot tables formulas data management Excellent communication skills in English PreferredExperience supporting US clients Familiarity with international accounting standards and client specific compliance Accounting or bookkeeping certifications eg QuickBooks Certified Xero Certified Technology Requirements A licensed Windows computer with a serial number is the only computer we will accept for this position We dont allow customized or jailbroken homemade devices Applicants must have strong wired internet connection to support systems and possess a Windows Computer with a working webcam Download and upload speed must be at least 25MBPS All agents must have a working camera to be used during training sessions and 11 conversations Agents must be willing to have Crowdstrike be installed in their personal computerlaptop Agents must have a working headset with a microphone speakers are not permitted for use while on calls Processor Intel Core i5 4440 CPU 210 GHz Memory Minimum 8GB but recommend 16 GB OS Windows 32 Bit and 64 Bit Windows 11 All agents will be required to install third party software in order to run the screen capture module Screen Capture Module l Microsoft Windows Installer 20 or later l Microsoft Visual C 2019 Redistributable 32 bit l Microsoft NET Framework 462or 47x Benefits A fully remote work environment Comprehensive training on our products and services Career development opportunities including internal promotions A positive and growing work culture that values diversity and inclusivity If you possess a compassionate nature thrive in a customer centric role and have a passion for assisting others we encourage you to apply$28k-37k yearly est. 4d agoRemote Cognos TMI Developer
Global Channel Management
Remote job
Remote Cognos TMI Developer needs 3 years, typically 5+, years of system analysis, system administration and programming experience required Remote Cognos TMI Developer requires: Bachelors degree in Computer Science or related field or equivalent years of experience is required. Equivalent years of experience are determined as one year of technical experience for every year of college requested. Minimum of 3 years, typically 5+, years of system analysis, system administration and programming experience required Experience with Cognos Analytics, IBM Planning Analytics Local, IBM Planning Analytics Workspace and TM1 required Experience with Microsoft Windows Server and Red Hat Enterprise Linux RHEL required Experience with Red Hat OpenShift Container Platform and Podman preferred Experience with SQL, Microsoft SQL Server Reporting Services SSRS and Microsoft Power BI preferred Report writing, cube building and analysis experience with Cognos is a plus Experience in the health insurance industry preferred Knowledge of information technology concepts, application development methodology, terminology and standards. Demonstrated ability to lead, organize and prioritize multiple assignments and associated resources. Demonstrated ability to interpret and translate technical and/or complex concepts into information meaningful to team members and/or business personnel Excellent communication skills in technical and non-technical forms are required Proven analysis, design, and coding skills, and demonstrated success in leading medium to complex technology-based efforts. Remote Cognos TMI Developer duties: Formulates and defines system scope and objectives through research and fact-finding to design, develop, modify, or integrate complex information systems Devises or modifies application systems and procedures to optimize functional requirements including capacity, operating time, response time, and form of desired results. Designs, codes, tests, debugs, and documents programs, subroutines, and scripts. May serve one or more project team roles, such as project lead, business systems analyst, or technical lead, for small to medium efforts or manage phases of medium to large efforts. Competent to work at the highest phases of applications systems analysis and programming activities Enhances the design of current systems to improve system capabilities to meet the changing needs of the business. Works with business users or business systems analysts to understand requirements and translate them into technical specifications Develops and implements program/system test plans. Devises data verification methods and standard system procedures. Maintains technical skill set for software languages, databases, platforms, operating systems, utilities and networks needed to support work assignments programming personnel. Regularly provides guidance and training to less-experienced analysts/programmers.$71k-90k yearly est. 60d+ ago