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Field Materials is the leading AI platform to control and verify spending for the construction industry. Founded by serial entrepreneurs with exits to Fortune 500 companies (including Paypal), Field Materials has partnered with prominent VC funds in Silicon Valley to build a world class team with a bold vision to become the commerce and financial technology backbone of construction. This is a unique opportunity to join at the ground level an industry transforming company. Our company is the people we hire. We aspire to build a team of smart, high-caliber players that inspire each other to excel yet are not afraid to leave egos behind, roll up their sleeves and fix what doesn't work. We don't believe in micromanagement and trust our team to take full ownership of their responsibilities. We believe in transparency as a way to build trust, break communication barriers, and align towards a common goal. Finally, we want our people to stay and grow with the company and the only way to achieve this is by providing them with above-market-rate compensation, premier benefits, and generous stock options. We're looking for a Customer Success Manager to join our 50-person team. It will be an amazing opportunity to develop a customer success playbook and work closely with serial entrepreneur founders. This position has a big upside for promotion downstream. Key Responsibilities Manage 8-10 concurrent customer implementations. Collaborate with internal teams to ensure delivery milestones are met and client feedback is incorporated. Serve as a trusted advisor to customers, translating business processes into optimized Field Materials workflows. Contribute to continuous improvement of implementation processes by identifying patterns, gaps, and scalable best practices. About you You're excited about startups, software, and AI You enjoy tinkering with software, hacking, and debugging software issues You have great interpersonal and writing skills You have empathy for customers and you are a good listener You like to teach, coach, and consult What we look for 5+ years of relevant experience in software Customer Success, IT professional services, and/or software sales engineering. Alternatively, experience working at a self-performing General Contractor or specialty subcontractor as a project or purchasing manager. Good understanding of general ledger principles in accounting Understanding of computer networking and security principles Strong understanding of project accounting workflows. Proven track record managing and growing a portfolio of customer accounts with high NPS and low churn metrics Ability to communicate customer requests and product issues to engineers Benefits Flexible time off 401k with match Equity awards Medical, dental, and vision insurance for you and your family Gym reimbursement Annual personal development fund Swanky new work laptop Regular offsites at fun locations

Work Schedule Standard (Mon-Fri) Environmental Conditions Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Fluctuating Temps hot/cold, Laboratory Setting, Loud Noises (Equipment/Machinery), Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Strong Odors (chemical, lubricants, biological products etc.), Will work with hazardous/toxic materials Job Description Join our team at Thermo Fisher Scientific and contribute to critical scientific research and innovation within our Chromatography and Mass Spectrometry Division (CMD). Our Mission is to enable our customers to make the world healthier, cleaner and safer. As a Field Service Engineer III in this division, you'll play a crucial role in fulfilling this mission by providing expert installation, maintenance, and repair services for sophisticated analytical instruments. In the CMD, we develop and manufacture cutting-edge instruments, consumables, and software solutions for analytical sciences and scientific research. Your expertise will be vital in supporting our comprehensive workflow solutions that supercharge productivity and efficiency across various fields, including: Food and beverage testing Environmental and industrial testing Biopharma QA/QC Toxicology and anti-doping Scientific research supporting multiomics, drug discovery, and clinical research Working with advanced technology, you'll deliver outstanding technical support while building strong relationships with customers across research institutions, universities, and industrial facilities. You'll resolve complex issues, conduct preventive maintenance, and train users to ensure optimal system performance of our state-of-the-art chromatography and mass spectrometry equipment. This role offers excellent opportunities for professional growth and development within our global organization. You'll be part of a team that's driving scientific advancements and making a real difference in the world. Your work will directly contribute to groundbreaking discoveries and innovations in analytical sciences, empowering our customers to achieve their research and testing goals. As a Field Service Engineer III in the CMD, you'll: Install, maintain, and repair sophisticated chromatography and mass spectrometry instruments Provide expert technical support and training to customers Troubleshoot complex issues and ensure optimal instrument performance Stay up-to-date with the latest advancements in analytical technologies Contribute to the development and improvement of our service protocols Collaborate with cross-functional teams to enhance customer satisfaction and product performance Join us in the Chromatography and Mass Spectrometry Division and be at the forefront of analytical science, driving innovations that impact various critical industries and scientific fields. TERRITORY & LOCATION: Ideal candidate will live in the Fredericksburg, VA area. Up to 75% travel in the territory which includes Northern Virginia area and helps on occasion with Washington DC. Occasional trips to the Tidewater area as well (Newport News/Norfolk area). MINIMUM REQUIREMENTS: Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of experience installing, troubleshooting, repairing and calibrating sophisticated analytical instruments Preferred Fields of Study: Electronics, Physics, Engineering, Computer Science, Chemistry or related technical field Ongoing technical training and certifications required Hands-on experience with Gas Chromatography, Liquid Chromatography, Ion Chromatography, Mass Spectrometry system instrumentation (GC, HPLC, IC, MS) preferred Demonstrated expertise with ultra-high vacuum systems, high voltage electronics, and complex electro-mechanical systems Strong diagnostic and problem-solving abilities for hardware and software issues Excellent interpersonal communication skills and proven ability to build positive customer relationships Professional working proficiency in English; additional languages beneficia• Ability to read and interpret technical documentation, schematics, and engineering drawings Proficiency with Windows operating systems, networking, and standard business software Valid driver's license and ability to travel 50-75% Physical ability to lift up to 50 lbs and work in laboratory environment Experience mentoring and training others preferred Ability to work independently while maintaining strong team collaboration Availability to respond to urgent customer needs Must follow all safety protocols and be able to work in cleanroom environments when required

BENEFITS EFFECTIVE ON FIRST DAY OF EMPLOYMENT!! Germain Automotive Partnership consists of state-of-the-art Sales, Service and Insurance facilities in Ohio, Florida, and Michigan. Germain Automotive Partnership offers a wide range of automotive products and services, including new and used vehicles, vehicle maintenance and repair services, vehicle parts and various insurance policies. Our family of great employees has helped Germain Automotive Partnership grow and expand throughout the years by providing world class customer service repeatedly. Germain Automotive Partnership is privately held and a well-respected dealership group. Overview of the role: The Account Specialist will assist the Account Executives by calling on prospective leads to set scheduled appointments. The Appointment Scheduler will work directly with the Sales Consultants, Finance and Insurance managers of the car dealership, to gather information on car buyers. This person will follow up with clients on missed or canceled appointments. Daily Responsibilities: Make outbound calls to prospective customers. Enter quoting information into the database. Manage leads given to by the Auto Sales team. Communicate with the Finance and Insurance department. Identify what market is best for customers. Solve minor software issues. Communicate with Sales and Service team. Qualify leads based upon criteria set by management. Perform administrative tasks. This is a full-time position that will pay $20.00 hourly plus monthly bonuses. Commission possible if licensed. Germain Insurance is proud to offer the following benefits for our employees: Medical Insurance Dental Insurance Vision Insurance 401K Life Insurance Short and Long-term Disability Insurance Monday through Friday work schedule. Will pay to get your insurance license. Germain Automotive Partnership is an Equal Opportunity Employer and does not discriminate against applicants or employees for employment on the basis of an individual's actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, actual or perceived gender, genetic information or any other status protected by applicable federal, state, or local law.

The EUC Administrator is responsible for managing and maintaining the desktop environment of the company. This includes providing high-level support and expertise in managing end-user computing devices, troubleshooting hardware and software issues, managing user accounts, deploying, and configuring applications, and ensuring optimal performance and security of all end-user devices. Essential Duties/Responsibilities: Manage ticket queue to ensure incidents, tasks, etc., are completed within SLAs. General administration of systems, including user access administration, system services, configurations, and the development of tools to help monitor and manage performance and availability of applications. Provide technical support to end-users, resolving hardware and software issues. Manage and implement all aspects of supporting PCs and the clients that use them. Keep current with workstation configurations and management tools. Oversee the deployment, configuration and maintenance of desktops, laptops, and mobile devices. Procure end-user hardware as needed to support the business. Monitor the performance of end-user computing solutions and deliver enhancements. Ensure that IT systems and end-user computing solutions comply with company policies and industry regulations. Develop and manage Asset control and warehouse inventory management application for the IT department. Develop and deliver documentation to help support IT resources and end-users. Working Conditions: Onsite with Hybrid capabilities Open office environment Willingness to work overtime hours as necessary, especially during critical issue resolution and to achieve project milestones. 24-hour on-call support will require some nights and weekends. Will be required to carry cell phone and be accessible after hours as needed. Minimum Requirements: High school diploma or GED equivalent 3+ years end-user computing or System Administrations experience. Proficiency in Windows and iOS operating systems, M365 and remote support tools Strong analytical and problem-solving skills. Excellent verbal and written communication skills Valid driver's license required Preferred Qualifications: Bachelor's degree or relevant work experience Additional Knowledge, Skills and Abilities: Strong work ethic Highly proactive mindset Strong attention to detail Positive attitude and desire to be a team player Flexibility to work outside of normal business hours as needed Desire to learn and be involved in new business opportunities Ability to manage multiple concurrent projects and associated resources Collaboration with teams across the business Demonstrated ability to create leadership level output Organized and able to coordinate a large volume of requests Demonstrated ability to multitask in a dynamic environment Ability to work independently and collaborate as key team contributor Ability to build positive relationships with customers, both internal and external Excellent verbal and written communication skills Safety mindset and acceptance of a safety culture Related experience may be substituted for education Physical Requirements: Occasionally requires lifting up to 50lbs as appropriate to perform duties and responsibilities Must be able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves and safety toe, construction-grade work boots (only as necessary based on safety rules; not required as part of normal job duties) Must be able to adhere to long periods of standing, walking or sitting Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other equipment safely. With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception Ability to express or exchange ideas by means of the spoken word to impart oral information to others Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are recruiting for a talented SaaS Implementation and Support Data Analyst to provide a first-class service to our customers who are using our Merchant Central (formerly IRIS CRM) product. IRIS CRM is an NMI company. Key Responsibilities: Managing full-lifecycle implementation of a payments industry CRM and Residuals platform, ensuring seamless deployment and successful adoption. Acting as the subject matter expert within the Merchant Central Support team for handling tasks and requests pertaining to the Residuals module. Solving residual calculation tickets accurately using Excel and the Merchant Central platform. Interacting with clients over Zoom and email that have questions pertaining to residual calculations, and configuration updates. Creating new mathematical formulas and verifying existing formulas to ensure that residual income calculations are being reported correctly on client sites. Provide clear, professional guidance on using and configuring Merchant Central Residuals module, tailoring explanations to clients' needs and varying levels of technical expertise. Logging software issues, bugs or inconsistencies that are reported by clients using JIRA and Zendesk tools. Creating visual mockups and written descriptions of suggestions for the development team related but not limited to the Residuals functionality. Training and coaching new clients on the benefits of Merchant Central to ensure maximum adaptability and stickiness. Taking interest in and educating yourself about the payments industry to be able to provide the most accurate and up to date information. Collaborate with cross-functional teams with a focus on Sales and Partner Experience to define data needs and implement data-driven solutions. Communicate findings effectively to both technical and non-technical stakeholders. Assist in conducting ad-hoc analyses and data extraction when needed. Requirements: Bachelor's degree in Computer Science, Finance, Accounting, Mathematics, Statistics, or a related field. 1-2 years of experience in a role involving data analysis or data science, or equivalent academic experience. 2+ years of experience implementing or supporting SaaS software. Experience working in a ticketing system on a daily basis. Preferably Zendesk. Experience with BigQuery or similar SQL-based data analytics tools. Proficiency with Microsoft Excel, familiarity with SQL or Python is a plus Benefits: Hourly rate of $32.69 - $39.90/hr dependent on experience. 40-hour work week Flex PTO. US Holidays observed. What we do! NMI enables our partners with choice and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We're the platform that powers success for innovative tech created by SMBs, entrepreneurs, and fintech startups. We're creative problem solvers who help visionaries smash through boundaries and think beyond what's possible so they can think about what's next. But we're not just built for the tech-savvy. We democratize the latest payment technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We're all about enabling more payments in more ways and more places. We believe that having a diverse group of employees strengthens both our work and our workplace. We're focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys. Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks. #LI-Remote Salary range, depending on experience:$68,000-$83,000 USD

Controls Engineer II - Columbus, OH - Leading Energy Services & Smart Building Technology Company About the Role A nationally recognized Energy Services and Smart Building Technology firm is hiring two Controls Engineers II to support its expanding BAS and energy efficiency division in Columbus, OH. This hybrid role offers substantial remote flexibility with on-site visits for project coordination, installation, and commissioning. You'll work with industry-leading platforms-Tridium/Niagara (required), plus Distech and Reliable- to deliver turnkey automation solutions that reduce client energy consumption and operational costs. Position Details Title: Controls Engineer II Location: Greater Columbus, OH (Hybrid/Remote with site visits) Compensation: $80,000 - $110,000 DOE Bonus: Starting at 10% annual incentives, plus accelerators Travel: ~20% to local customer sites Focus: Strong Tridium/Niagara experience required; Distech/Reliable a plus Key Responsibilities Program, design, and implement Building Automation System (BAS) architectures using AutoCAD. Develop Sequences of Operation and configure controllers within Tridium/Niagara frameworks. Manage BAS project scopes, scheduling, subcontractors, and field installations. Conduct site assessments, gather client requirements, and prepare estimates and BOMs. Interpret contract documents, mechanical/electrical specifications, submittals, and control drawings. Collaborate with PMs, engineers, and clients on design, programming, commissioning, and turnover. Troubleshoot BAS hardware/software issues and perform corrective actions in the field. Track project progress, ensure schedule adherence, and support budget control. Produce detailed technical documentation, designs, and submittals for approval. Ideal Candidate Prior experience as a Controls Engineer, BAS Engineer, or related controls role. Hands-on Tridium/Niagara programming expertise (required). Experience working with BAS platforms such as Distech, Reliable, Honeywell, or similar. Solid understanding of HVAC systems, controls integration, and energy management principles. Proficient with AutoCAD and capable of interpreting MEP drawings and specifications. Strong communication skills and ability to coordinate with clients and project teams. Must reside in the Columbus metro area (hybrid work structure). What's Offered Competitive Base Salary: $80,000 - $110,000 DOE Annual Bonus Program: Starting at 10% with performance accelerators Hybrid/Remote Flexibility for local candidates 401(k) with Company Match Medical, Dental, and Vision Insurance Life Insurance + Short- & Long-Term Disability Paid Time Off, Paid Sick Leave, and Paid Holidays This is an excellent opportunity for Controls Engineers looking to deepen their experience in smart building technology, energy optimization, and large-scale BAS projects. Join a collaborative, mission-focused team supporting sectors such as healthcare, education, government, and manufacturing across the Columbus region.

Amazing Career Moments Happen Here Transforming the insurance industry is ambitious, we know. That's why at Applied, we're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers - all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we're not just redefining what's achievable, we're creating a place where amazing career moments are made possible. Position Overview We're searching for a Manager, Cloud Operations to join our global Cloud Services team in a remote location. Cloud Services is responsible for designing, implementing, and administrating technologies that help Applied Systems deliver highly available and reliable Cloud solutions to its global customers. The Manager, Cloud Operations will lead a team of engineers who administer, maintain, and troubleshoot SaaS solutions and environments. This role coordinates daily operational activities, guides team members, participates in incident/change management, and ensures secure handling of customer data while maintaining high service quality. To keep us headed in the right direction, we're looking for people who understand winning is a team sport, who value and seek to learn from our team's diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun. This position follows a 4x10 shift schedule, with working days being Thursday, Friday, Saturday, and Sunday from 9:00 PM to 7:30 AM CST. What You'll Do Lead and coach a 24x7 operations team to optimal productivity while ensuring operational efficiency, accurate change processing, and excellent service delivery Build and maintain strong relationships with Cloud Services and Client Experience leadership to implement systems and processes that provide the best possible experience for our clients Define and refine highly effective operations processes that ensure the stability and uptime of the production Cloud Systems while servicing customer requests, and with a hyper-focus on continual improvement Ensure team compliance with secure data handling policies and best practices Create and maintain accurate change management policy and procedural documentation Provide advanced technical assistance and escalation support as needed We're Excited to Learn More About You Your experience may include: Bachelor's degree or equivalent work experience in the areas of Information Science, Computer Science, or related disciplines 5+ years of technical support experience in a Windows domain environment, including troubleshooting simple to complex software issues Experience with Microsoft Windows Server and Client operating systems 2+ years of leadership experience with a strong service-oriented focus Ability to work in a fast-paced, demanding, production service delivery role We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply! When You Join Team Applied, You Can Expect: A culture that values who you are and recognizes that you aren't just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day. We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them. A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day: Medical, Dental, and Vision Coverage Holiday and Vacation Time Health & Wellness Days A Bonus Day for Your Birthday Learn more about the people behind our products at **************************************************** Our targeted starting base salary in the United States for this position ranges from $70,000 - $100,000 USD. To determine a new team member's starting pay, we consider a variety of factors, including someone's depth, breadth, and variety of experience, skills, and responsibilities. Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission. Your Security Matters: Our candidates' personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a ************************** email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. AI Utilization We leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, candidate screening, interviews, and final decisions are conducted by real humans. EEO Statement Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law. #LI-Hybrid OR #LI-Remote #LI-US

Blackapple Solutions Ltd (BSL) was founded in 2004 with the mission to provide best-in-class IT consultancy services across the globe. We are a specialist IT consultancy offering services through our consultants/experts on a contingency basis in the UK, Europe, USA and Asia Pacific. We work with a portfolio of high profile multinational clients across all sectors. Note : Work from Home, Temporary, Part-time, Independent Contractor JOB DESCRIPTION: Title : Web Content Evaluator - US Language Required: English Compensation: 10/hr Type: Work from Home, Temporary, Part-time, Independent Contractor Web Content Reviewer work 4 hours a day (Monday through Friday) and have the flexibility to choose the hours they wish to work each day. Evaluators commit to 20-22 hours per week. Before a project assignment, evaluators complete a qualification process (Training & a test) 1-3 week period. Once accepted on a project, evaluators meet consistent service levels that measure accuracy of their work. Requirements: • Passionate and avid interest in working with the Internet. • Experience with Web browsers to navigate and evaluate a variety of content. • Broad interest and current knowledge of social culture, media, sports, news, business, celebrities and the Web. • Flexibility to learn from changing standards and tasks. • Detail-oriented and strives for continuous high performance and accuracy. • Ability to work independently and possess good time-management skills. • Be fluent in written and verbal English. • Excellent research and decision capability: ability to see both the possible intent of a user who visits a Web page and compare it to another Web page to determine the best relevance. • Excellent troubleshooting, communication and problem-solving skills. • Degree is preferred, but experience and ability are essential. Technology Requirements: • Personal Computer or laptop that runs Windows Vista or Windows 7 (please note: netbook devices, Windows XP and Apple O/S, including Apple O/S running on virtual environments, are not compatible with project), and a minimum screen resolution of 1280 X 768; desired resolution is 1280 X 1024. • A high-speed Internet connection (preferably unlimited usage; if limited, download cap must not be less than 100 GB per month). • Basic aptitude for solving technical/software issues independently. Education : • Minimum eligibility criteria for Educational Qualification is a High School Diploma, G.E.D., or equivalent. • We would like to pursue candidates who are pursuing college degrees and are looking for part time work. • Currently, looking for few candidates who can work from HCL office for 4-5 hours. Please share such names and the profiles. If you need any further details, please let me know and I will be available on call anytime to discuss any further queries. Additional Information All your information will be kept confidential according to EEO guidelines.

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as Digital Dentistry Support Technician. Job Summary: As a Support technician for Imaging Modality Digital Dentistry Support you will interact with over 1200 Practices under the Aspen Dental and Clear choice Implant Center brands, providing over the phone, remote support for Digital Dentistry Technology. Topics include Intraoral Scanning, 3D Printing, Appliance and Prosthetic design software and clinical diagnostic software. Technicians will work from a ticketing queue. Assigning cases based on priority and impact as well as participating in hardware preparation, software and hardware deployments, and implementation projects Responsibilities: * Provide over the phone/remote technical support to users by helping with hardware and software issues and answering questions. * Troubleshoot and diagnose technical issues with intraoral scanning, 3d printing, and associated software and platforms * Research and apply solutions to presented issues in a timely manner * Provide step-by-step guidance for workflows and processes * Facilitate 3rd party vendor partner support escalations with field offices. * Coordinate remote field technicians to perform installations and services * Produce accurate and reproducible issue and solution documentation within a centralized ticketing system * Participate in Educational activities and device/technology/role specific trainings. * Other duties as required. Core Competencies: * Comfortable working in fast paced, dynamic, large Healthcare Service Organization environment. * Excellent written and verbal communication skills. * Strong IT computing and networking support background * Strong Customer Service, Communication, and Documentation skillset * Ability to lift 50lbs. * Knowledge of X-Ray and other medical imaging concepts. * Knowledge of 3d Printing and additive manufacturing concepts * Understanding of medical and anatomical vocabulary * Perform remote based repair and troubleshooting of imaging equipment and PC equipment. * Strong Windows 10, 11 troubleshooting and support skillset. * Strong Computer Hardware experience * Understanding of Networking and Computer infrastructure concepts Education: * High School Diploma or GED. * Preferred: * BS in Electrical Engineering, Computer Science, Computer Information Systems, or another related field. Or 5 years' experience in related field. Annual Salary Range: $65,000-$75,000, with a generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match Work Schedule: 5 days onsite in our Syracuse, NY location If you are an applicant residing in California, please view our privacy policy here: *********************************************************************************

PayTrace by North - Remote PayTrace by North. Payment and ACH processing, virtual terminals, and more. The Client Services Representative at PayTrace provides front line support operations for our clients and sales partners to deliver an exceptional customer service experience. Please note the shift for this position is Mon-Fri, 7 am - 4 pm Pacific Time What you'll do: Troubleshoot, diagnose, and resolve technical hardware and software issues. Research questions/issues using available information and resources. Identify and escalate situations requiring urgent attention. Log all help desk interactions via computerized ticketing system (Team Support). Proactively help to build and maintain support infrastructure and documentation including external user facing self-help system and internal support documentation. Share information with other team members on how problems or issues were solved, and proactively work with team Perform PayTrace product training and product demonstrations to end users. Maintain constructive relationships and listen to our merchants and resellers needs and pain points in order to help provide strategic feedback to other departments. What we need from you: A minimum of one (1) year customer service work experience. High School Diploma or equivalent required. College degree preferred. Competently and confidently interacts with our merchants and sales partners. Problem-solver mindset. Polished written, verbal, and presentation communication skills. Positive team player, group collaborator, and interpersonal communicator. Proficient in Microsoft Office and/or Google Workspace and able to quickly learn other relevant programs. High level understanding of basic computer components including operating systems, browsers, and peripherals (printers and other attached hardware). Flexible and eager to learn and work on diverse tasks as needed. How to stand out (Preferred): Thoroughly understands the payment industry, including knowledge of the industry's structure, VISA and MasterCard interchange qualification, and PCI. What we offer: We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include: Medical, Dental, & Vision Coverage Paid Time Off 401(k) + Match Mental Health Support & Well-Being Program Paid Maternity & Paternity Leave Education Assistance Company-funded Lifestyle Spending Account Hourly Pay Range: $17-$21 Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your pay expectations and our full total rewards offerings throughout the interview process. Who we are: PayTrace by North, your B2B payments experts, transforms financial and accounting processes to future-proof your business. With advanced payment automation solutions and a user-friendly API, they help B2B companies become more efficient, successful, and profitable. Processing more than $48 billion in payment transactions, PayTrace is committed to providing easy-to-use payment solutions and merchant services, with built-in PCI compliance and security, and 5-star service. At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal-opportunity employer. To learn more about North and our family of companies, visit our website: ********************************************************

We are looking for an organized and detail-oriented Controller to oversee document management processes and ensure accurate scanning and compilation of records. This role requires a proactive, detail-oriented individual who can manage document control systems efficiently while upholding high standards of accuracy and compliance. Join our team in Columbus, Ohio, and contribute to maintaining seamless operations and reliable documentation. Responsibilities: - Oversee and maintain document control processes to ensure accuracy and compliance. - Manage the scanning and digitization of records for efficient storage and retrieval. - Compile and organize documents systematically to support operational needs. - Conduct regular audits of documentation to identify and resolve discrepancies. - Ensure proper handling of sensitive information and maintain confidentiality. - Collaborate with team members to improve document management workflows. - Train staff on best practices for document scanning and control procedures. - Troubleshoot scanning equipment and software issues to ensure uninterrupted functionality. - Develop and update policies related to document control and management. Requirements - Proven experience in document control or a related field. - Proficiency in document scanning and digitization techniques. - Strong organizational skills and attention to detail. - Familiarity with document management systems and software. - Ability to maintain confidentiality with sensitive information. - Effective communication skills for collaboration and training purposes. - Problem-solving skills for troubleshooting equipment or software issues. - Capacity to work independently and manage multiple priorities. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

IDEALFORCE has a CONTRACT position available immediately for a Cognos Developer(Programmer 4/PR4) to join our customer in Columbus, OH. This is an ONSITE position. Please find below additional details about this job. Client prefers to do onsite interview. Job Description Client is implementing a new claims, policy and billing system. This new implementation is shifting data warehouse and reporting infrastructure from DB2/Hyperion to Oracle/Cognos. The nature of our data is also changing, as data elements are changing purpose and semantics as part of the transition. Client's new system will have a transaction data store (TDS), operational data store (ODS) and a newly designed Oracle enterprise data warehouse. The Cognos developer will be primarily involved in developing reports using Cognos Report Studio, and performing Unit testing. They will collaborate with framework modelers, data analysts, business analysts, testing specialists, and business customers to create business reports that are accurate, reliable, attractive, timely, and relevant. Day-in-the-Life: During a given day, this position will be expected to • Design and develop complex Report Studio objects (e.g. Active Reports, complex conditional formatting, and complex hierarchical development within list frames) based upon report specifications -Unit test developed reports and verify results against specifications • Serve as a reporting expert as needed during user and systems testing • Identify and document any inconsistencies between data model and report specifications • Identify and document any software issues encountered • Document functional specifications, technical specifications and unit testing requirements as assigned • Use Cognos and Oracle software and tools to perform required tasks • Perform knowledge transfer to Client staff. Qualifications • 8 Years of experience with SQL programming against an Oracle RDBMS on data warehouse or business intelligence projects. • 7 Years of experience with business intelligence tools including IBM Cognos • 5 Years of experience with the development and support using dimensional star schema based data structures including fact tables (commonly referred to as Kimball) • 4 Years of experience designing and developing Cognos (version 8.2 and above) reports using Report Studio, Analysis Studio and Active reports Interview Process: 1st Round Phone Interview 2nd Round Face to Face or Skype Additional Information Additional Information : - "All your information will be kept confidential according to EEO guidelines". - All candidates who are authorized to work in US are encouraged to apply. - Candidates must clear the Background check prior to commencing the assignment. THIRD PARTY CANDIDATES: Email your candidate/s resume to joseph dot shelton at idealforce.com along with the following details: Rate, Current location and Availability. Disclaimer : The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm's IT Engineering teams build and operate the tools, systems, and services that power Affirm's employee-facing IT experience. We're a creative, craft-minded team focused on building and maintaining services which are speedy, simple, and secure so Affirmers across our global, remote-first workforce can be productive from day one. Client Platform Engineering builds and maintains the hardware and software at the heart of Affirm's employee-facing operations. We're a creative, cross-functional team that cares deeply about our craft and the working lives of Affirmers around the globe. We own Affirm's endpoint platform and deliver scalable, secure solutions - including zero-touch provisioning, package and patch management, and silent updates - while partnering cross-functionally with teams like Security, Engineering, Product and Support. As a member of this team you'll have direct influence over how Affirmers experience their workplace technology and the opportunity to lead high-impact projects that improve reliability, security, and productivity across an engaged global workforce. What You'll Do Administer and scale mac OS device management using Jamf Pro, ensuring endpoints meet company compliance standards (e.g., encryption, OS patching, configuration profiles, application management). Guide architectural decisions to ensure endpoint management can easily scale with the company Drive key technical initiatives such as permission automation, third-party patching, silent updates, stability improvements, and streamlined device deployment. Build automation and infrastructure-as-code pipelines using tools like Terraform (or similar), Bash/Python scripting, and Jamf/Okta/MDM APIs to minimize manual work and create “zero-touch” provisioning workflows. Manage enterprise-grade software and package deployment, using tools like AutoPkgr or equivalent for packaging and silent rollout of updates at scale. Implement and refine endpoint change control processes, with communication, testing, rollback plans, and compliance tracking. Create dashboards and reporting for visibility into compliance, patch levels, and device health. Collaborate closely with Security, Support, Engineering, and IT to enforce policies (e.g. least-privilege), onboard security agents (AV, EDR, disk encryption), and integrate devices with Okta SSO, Oomnitza, Google Workspace, and other monitoring tools. Serve as the escalation tier for complex endpoint issues-troubleshoot deep mac OS, hardware, networking, or software issues and act as a knowledge source for IT Support. Mentor junior engineers-share expertise, set best practices, and help elevate the team's Jamf, scripting, and automation capabilities. Explore and evaluate new endpoint-management and automation technologies, run POCs, and recommend adoption to improve platform efficiency, security, and user experience. Work directly with Developer Productivity to support the unique needs of Affirm's engineers. What We Look For 5+ years of hands-on experience managing mac OS (and ideally other endpoints) at scale with enterprise MDM tools - Jamf Pro expertise required (Jamf 300+ level). Strong scripting capabilities in Bash, with fluency in a second language like Python; ability to programmatically integrate with RESTful APIs (Jamf API, Okta API, etc.). Proven proficiency in automation / infrastructure-as-code tools like Terraform, Ansible, or similar in an IT context. Experience with Windows Intune and Windows Endpoint Management Deep understanding of enterprise security practices for endpoints, including vulnerability/patch management, enforcing least privilege, encryption, and compliance frameworks. Experience building and managing package/software distribution pipelines, with tools like AutoPkg, Jamf, or others. Exceptional troubleshooting skills and ability to debug complex endpoint issues; capable of representing the IT team in high-severity escalations. Excellent cross-functional communication skills with a collaborative mindset-able to work with Security, Support, and Engineering teams effectively. A positive, growth-oriented attitude, with strong written communication: documentation, runbooks, dashboards, and process guides. Prior experience serving as a technical mentor or functional lead in a high-growth or enterprise environment is strongly preferred This position requires either equivalent practical experience or a Bachelor's degree in a related field. Pay Grade - M Equity Grade - 7 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $180,000 - $230,000 USA base pay range (all other U.S. states) per year: $160,000 - $210,000 Please note that visa sponsorship is not available for this position. #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We're extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It's On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

At Orionyx Engineering Ltd., The Technical Support Representative serves as the primary point of contact for clients and employees seeking technical assistance with engineering products, software, and services. This role involves diagnosing issues, providing solutions, and ensuring high levels of customer satisfaction while collaborating with cross-functional teams to enhance product performance and user experience. This is a remote role strictly for candidates within the United States. Key Responsibilities: Technical Assistance: Respond to inbound support requests via phone, email, and chat in a timely manner. Diagnose technical issues related to engineering software, hardware, and tools, providing step-by-step solutions to users. Document and track support requests in the ticketing system, ensuring all interactions are logged accurately. Customer Interaction: Communicate effectively with clients and team members to understand and resolve technical problems. Provide clear and concise explanations, ensuring that users understand the solutions provided. Follow up with customers to ensure issues are resolved satisfactorily and to gather feedback on support experiences. Collaboration: Work closely with engineering, development, and product management teams to relay customer feedback and issues for continuous improvement. Participate in team meetings to discuss common issues and collaborate on solutions or knowledge sharing. Assist in the development of FAQs, support documentation, and training materials for users. Product Knowledge: Maintain up-to-date knowledge of the companys products, services, and industry trends to provide accurate support. Engage in continuous learning through training sessions, product updates, and self-study to enhance technical expertise. Troubleshooting and Problem-Solving: Analyze complex technical issues and devise effective solutions, utilizing critical thinking and problem-solving skills. Test and replicate issues reported by users to understand the root cause and facilitate resolution. Escalate unresolved issues to higher-level technical support or engineering teams as necessary. Quality Assurance: Ensure adherence to service level agreements (SLAs) and performance metrics by providing prompt and effective support. Participate in quality assurance initiatives, providing feedback on support processes and customer interactions. User Training: Conduct virtual training sessions and webinars to educate users on product features, troubleshooting tips, and best practices. Create and update training materials and user guides to enhance user understanding and efficiency. Reporting: Generate and analyze reports on support metrics, customer feedback, and recurring issues to identify trends and areas for improvement. Assist in preparing reports for management that summarize support activities and highlight potential enhancements. Qualifications: Education: Bachelors degree in Engineering, Computer Science, Information Technology, or a related field preferred; relevant experience may be considered. Experience: 2+ years of experience in technical support or customer service, preferably in an engineering or technology-related environment. Technical Skills: Proficiency in troubleshooting hardware and software issues, including operating systems, applications, and networking. Familiarity with engineering tools, software applications, and industry-specific technologies. Experience with ticketing systems and remote support tools (e.g., TeamViewer, Zoom). Interpersonal Skills: Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users. Problem-Solving Skills: Strong analytical and problem-solving abilities, with a proactive approach to resolving customer issues. Organizational Skills: Effective time management and multitasking skills, with the ability to prioritize tasks in a remote environment. Working Conditions: Fully remote position with flexible working hours; may require occasional overtime or on-call availability. Ability to work independently while maintaining effective communication with team members and management. Job Types: Full-time Pay: From $27.50 - $32.50 per hour Schedule: Monday to Friday (8 hours daily) Expected hours: 40 per week Benefits: 401(k) Dental insurance Vision insurance Health insurance Life insurance Paid time off Work Location: Remote Package Details 401(k) Dental insurance Vision insurance Health insurance Life insurance Paid time off

Client: State of Ohio -Department of Health Job Title: Healthcare Project Manager Duration: 12+ months (strong possibility of an extension) Requirement Description: ODH is in need of a Healthcare Project Manager to assist in determining an appropriate IT solution for ODH's newborn screening programs. Currently there are 3 separate data and programmatic systems for reporting state-mandated newborn screening results to the ODH, and managing the follow-up activities for those babies with abnormal screening results to ensure ODH is compliant with the ORC for the 3 types of newborn screening in Ohio - bloodspot, hearing and critical congenital heart disease. These systems are not linked which results in duplicative information being collected and difficulties ensuring that all infants are appropriately screened A linked or unified system would provide efficiencies on data collection, program metrics, and customer service. Expertise in newborn screening, laboratory information systems, case management, large, complex population-based data systems, and messaging (e.g.,HL7) Mandatory Requirements/Time: Needs to possess excellent communication skills in facilitating multiple projects A strong ability to drive a project forward Strong understanding of Hardware and Software Issues involved Strong organization and writing skills. Knowledge of formal requirements gathering methodologies, including research of comprehensive newborn screening data systems in market Experience developing Business Requirements - project initiation document, what the needed achievements will be, and the quality measures. Strong organization and writing skills. Experience developing graphic representations of complex business processes. Mandatory Requirements/Time: The Program Manager directs, controls, administers, participates in completing tasks, and regulates an enhancement or development program. The Program Manager is the individual ultimately responsible to the agency. The Program Manager's primary responsibility is to drive the entire effort from start to finish. The Program Manager must ensure that the program is completed on schedule and that the final product meets the business, technical, and established quality requirements 8 Plus years of experience in the following Direct work planning and scheduling design work. Manage, and track the program progress against the program plan. Research existing data systems on the market that may meet the needs of the project, review pros/cons with product owners, develop summary report Serve as the primary point of contact for all program-related issues and resolution of issues. Coordinate, evaluate and present multiple proposals to agencies as necessary. Identify and manage program risk and develops risk mitigation strategies, track to closure. Ensure team leads adjust and revise estimates when necessary. Anticipate issues and proactively address them. Resolve conflicts with sensitivity and tact. Coordinate the establishment of public health program standards and program specific procedures with team leads. Responsible for project compliance with standards and procedures. Responsible for the capture and reporting of required program management metrics. Responsible to tailor and baseline all program templates. Develop and facilitate achievement of program service commitments and performance metrics. Ensure that tasks provide value and support the strategic direction of the program and meet public health service commitments; conduct reviews with agencies. Accountable for the final program management evaluation review with stakeholders for approval upon program completion. Communicate effectively with customers and software / hardware suppliers supporting the State as appropriate. Identify and track issues. Communicate to team members how their work assignments relate to and help achieve program objectives. Must Have Skills: Leadership skills (to coordinate a multi-disciplinary team) Project Management/Business Analyst skills - to be able to document specifications needed for moving forward; keep team on track; etc. Research skills (to explore potential IT solutions to bring to the team) Experience with large health care data systems that contain protected health information and have case management capabilities Experience linking large (population-based) data systems, e.g., vital statistics birth records (140,000 births/year) and 3 individual newborn screening programs' data (screening results, confirmatory testing results, and treatment information) = 3 x 140,000/year = 420,000 records/year Desired Skills/Time: Large Newborn Screening and, laboratory information systems, case management, large complex population-based data systems, and messaging (HL7) Additional Information All your information will be kept confidential according to EEO guidelines.

Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems. Installs and optimizes hardware/software/network products and configurations at customer sites. Diagnoses and resolves product performance problems. Performs maintenance and repair services. Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business. Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software. Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers. May have knowledge of third-party products. May deliver internal technical training and maintenance seminars and workshops for field engineers or customers. May train other field engineers or customers. May calibrate equipment on-site for large volume customers. May qualify leads. Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc. Qualifications Bachelor's or Master's Degree or equivalent. Post-graduate, certification, and/or license may be required. 1-2+ years relevant experience with LC/GC-MS instrumentation. Additional Details This job has a full time weekly schedule. Applications for this job will be accepted until at least December 30, 2025 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.The full-time equivalent pay range for this position is $40.80 - $63.75/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: ************************************* Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_******************* or contact ***************. For more information about equal employment opportunity protections, please visit *************************************** Required: 50% of the TimeShift: DayDuration: No End DateJob Function: Services & Support

Who We Are Jasper Health is a digital coaching and navigation experience that improves the lives of individuals affected by cancer and their caregivers. Our team of healthcare, technology, and consumer industry experts are dedicated to making cancer care a more human experience. Jasper Health raised $25M in Series A funding led by General Catalyst. The round, which was joined by new and existing investors Human Capital, W Health Ventures, Redesign Health, and 7wireVentures, brings Jasper Health's total funding to approximately $31 million. Jasper Health has a passionate team of world-class leaders in digital health, oncology, customer-centered design, and data science. We are rapidly adding talent to our team - come join us! Role Overview We're seeking a Technical Project Manager to lead technical projects, manage security compliance, and provide IT support. This hands-on role requires someone who can coordinate technical initiatives, maintain our security standards, and troubleshoot technical issues across our Mac environment. This is a fully remote position, contract to hire. Role and Responsibilities Technical Project Management: Lead technical initiatives from planning through implementation, ensuring they're delivered on time, within scope, and on budget. Security Oversight: Maintain HIPAA compliance and manage SOC-2 assessment processes, implementing and monitoring security controls across our systems. IT Support: Provide technical support with emphasis on our primarily Apple-based environment, resolving hardware and software issues, managing system updates, and managing our cloud-based applications. . Communication: Effectively communicate project status, issues, and risks to stakeholders, including leadership, project teams, and other relevant parties. Collaboration: Work closely with product managers, software developers, and clinical staff to ensure successful delivery of technical projects. Documentation: Maintain accurate and up-to-date technical documentation, including system configurations, project plans, status reports, and meeting minutes. Vendor Management: Manage relationships with external vendors and service providers involved in IT and security projects. Qualifications and Education Requirements Technical project management experience (required) Knowledge of HIPAA compliance requirements and SOC-2 processes in a healthcare organization (required) Experience providing technical support in Mac environments (v. important) Proficiency with Google Workspace apps in a business context (v. important) Comfortable working with / learning how to use modern tools such as Slack, ClickUp, Vanta, and generative AI tools (expected) Basic understanding of AWS infrastructure (optional) Rudimentary experience using technologies like Postgres, Python, Terraform, or Metabase (optional) What we are looking for A technically-minded problem solver A resourceful learner who can tackle unfamiliar technical challenges independently A person interested in growing toward IT leadership roles Approachable problem solver and positive “culture carrier” Conditions of Employment This is a fully remote, contract-to-hire position that offers an opportunity to develop advanced technical skills while supporting critical IT functions for our organization. This position requires you to pass a background check, physically reside within the United States, and be legally authorized to work in the US. Equal Employment Opportunity Policy Jasper Health, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #li-remote

with flexible schedule paying $22 hourly. Full-time, Monday-Friday 3:00 p.m. - 11 p.m. to accommodate 988 Center operations. This position will report directly to the IT Manager. Primary responsibilities include: Assist with end user hardware or software issues Assist with technical support process for users with varying levels of expertise Will assist with operations of the information system and electronic processing with processes to monitor, consult, plan, organize, direct, control and evaluate the Will assist with audit of systems and assess outcomes Will assist with development and analyzation of data for reporting purposes and run reports Preserve assets, information security and control structures Perks: Free Parking North Central is a Federal Student Loan Forgiveness Participant Referral Bonuses CARF Nationally Accredited Establishment Over 50 Years in Business Recognized in Top 15 Non-Profits by Business First Requirements: Degree level of BS MIS or BA student with emphasis on Information Systems and Technology or related field is required Knowledge of technical management, information analysis and hardware/software systems and communication technology Strong analytical skills with ability to manage projects and prioritize work Valid Ohio driver's license, automobile and good driving record are required; and Pre-employment criminal background check and drug testing are mandatory Background and reference checks will be conducted. Individuals are not considered applicants until they have completed an application and completed an on-site interview. Completing the application does not guarantee employment. In accordance with North Central's Drug-Free Workplace Policy, pre-employment drug testing will be administered. EOE/AA IND123 LP

Manager Remote Hands Your role The Manager Remote Hands will assist all Digital Realty customers by providing “best in class” technical support. The Manager Remote Hands will oversee all tasks and personnel of the Remote Hands team in the Data Center and serve as an immediate point of contact for all Remote Hands tasks assigned to the site. The Manager Remote Hands will oversee and support all Digital Realty customer demands which may include racking and stacking of equipment, cabling, cross connects, etc. Internally, the Manager Remote Hands may work with the Deployment and Implementation teams, the Command Center, Provisioning team and Project Management to ensure relevant installations meet delivery dates and create a positive customer experience. The Manager Remote Hands will be responsible for overseeing work queues, personnel scheduling and asset management to ensure all requests are completed within the agreed Service Level Agreement time frame. The Manager Remote Hands will also provide assistance to other members of the Operations team to ensure 100% uptime of all customers and critical infrastructure. What you'll do Oversee Remote Hands personnel and provide next level support as a subject matter expert Manage Remote Hands team including hiring, personnel evaluations, coaching, etc. Schedule jobs and personnel to meet project deadlines Review and approve employee time sheets Generate status reports as required from management. Manage tool and test equipment needs and inventory at the site Ensure the proper classification and closure of all requests assigned to the site Perform and oversee Remote Hands services which are tracked through the Digital Realty ticketing system. This includes, but is not limited to the following services: Equipment Rack and Stack Cable, terminate, and dress fiber or copper network cabling Assist customers with the diagnosis of hardware and software issues on their equipment Power cycling of customer equipment Perform cabinet/cage audits Blade/Card, Memory, Hard Drive, and Transceiver installations or removal Testing and troubleshooting of copper and fiber optic circuits Perform migrations of equipment, power, or networking devices Shipping and Receiving of packages Provide timely customer and internal updates using a computer based ticketing system Use of power and hand tools (e.g., screwdrivers, drills, wire strippers, punch down tools, etc.) Perform and oversee quality assurance checks on all requests and Remote Hands projects to ensure accurate completion Point of contact for remote Hands services escalations and operational processes Assist the Regional and local management with the training and transfer of knowledge to all technicians. Adhere to, and ensure team adherence to, Standard Operating Procedures Oversee overall Data Center cleanliness and appearance Report to the facility within a 1 hour average for emergency assistance as needed May lift and handle up to 50 pounds May bend, stoop, and stretch as required for placement and retrieval of network devices, materials, or equipment May be required to work under a raised data center floor What you'll need 2+ years of Management /Supervision of personnel 5+ years of experience in Telecommunications or Data Center related field CompTIA A+ / Net + Certification Ability to rack, stack, cable, and troubleshoot network devices such as routers, switches, firewalls, and servers Knowledge of various fiber optic and copper connectivity methods including Ethernet, TDM, SONET and DWDM topologies 5+ years use of industry standard test equipment for certifying copper and/or fiber network cabling Strong structured cabling installation and termination background Strong troubleshooting and root cause analysis skills Professional business communication and interpersonal skills Effective organizational skills and attention to detail Leadership and Team experience Advanced skill in Microsoft: Windows Operating Systems, Office Suite versions, and Visio Knowledge of Telcordia installation standards Understanding of network device deployment Ability to train lower level technicians Strong analytical skills CCNA preferred A bit about us Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL , the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx ) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter. Operations Our Operations team keeps our customers' infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should. What we can offer you Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us. Apply today, take charge of your career and grow your talents with us. Training and Development Join our Data Center Operations team and gain the support to succeed from day one. Our onboarding program prepares you to contribute meaningfully right away, with clear career pathways and continuous training to fuel your long-term growth. From onboarding to specialized development, we equip you with the skills and opportunities to make a lasting impact in operations. Health and Safety Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress. Our Compensation Philosophy Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.