Trouble Tickets jobs near me - 34 jobs

SAFETY The Dispatcher (Safety and Security) will be responsible for maintaining operational control of communications for the Atlanta Public Schools Telecommunications Call Center. Responsible for operating various sophisticated technological equipment, monitoring life safety systems, processing and dispatching emergency & non-emergency calls, among other duties as assigned by management. Serves as a major artery to the APS body, as the alarm monitoring center is from where information is collected and disseminated District-wide. The call center is a manifold operation, serving as an emergency operations center, a technical support center, a monitoring center, and a customer service call center. The dispatcher is required to perform in each of those capacities while demonstrating optimal customer service skills. The call center 24/7, 365 days of the year; therefore, the dispatcher must be able to perform shift work, including holidays, weekends, mandatory overtime, and serve in an on-call rotations capacity. MINIMUM REQUIREMENTS EDUCATION: • High School Diploma or GED required. • Associate's degree preferred. CERTIFICATION/LICENSE: • Georgia Peace Officer Standards and Training (POST) certification required within the first 6 months of employment. • Must be able to maintain certifications required by standard operating procedures and state law. WORK EXPERIENCE: • 3 years of call center work experience in law enforcement, security environment or customer service required. KNOWLEDGE, SKILLS & ABILITIES • Knowledge of the Public Safety Board of Education Radio System. • Considerable knowledge of operations of governmental departments and procedures. • Governmental and departmental policies, and applicable state and local rules and regulations. • Strong understanding of factors relating to crisis intervention and calming techniques. • Proficiency in working within deadlines and report preparation. • Requires proficiency in Microsoft Office, Microsoft Outlook, utilization of internet search tools and Intranet, and other office equipment such as incident reporting software, fax, copiers, and scanners. • Use a computer to analyze crime information; enter, compile, and maintain statistics; prepare a variety of reports; compose routine correspondence. • Requires extensive communications (verbal and written) with internal stakeholders. • Ability to effectively operate, by sight and sound. Must be able to work independently and be comfortable problem solving using sound judgment while not compromising the policies and procedures of the organization; actions will impact others directly and indirectly. • Must be able to work flexible hours, evenings and staggered shifts, holidays and weekends and/or in emergency situations; required to work overtime including evenings and weekends as assigned by the Chief/supervisor to provide maximum security coverage. • Ability to apply critical thinking skills in rendering solutions to various issues. • Ability to communicate and interact well with school personnel, other law enforcement, emergency agencies and general public. ESSENTIAL DUTIES • Dispatches to Atlanta Public Schools' officers and other part-time law enforcement officers, contracted security and other civilians using an 800 MHz Public Safety Communications System. • Dispatches emergency personnel to calls for service according to standard operating procedures. • Interviews callers and process requests for service to include recording information with accuracy and completeness using the proper reporting system. • Receives, assesses, and prioritizes incoming calls to include emergency calls to determine how best to meet the needs of the customers. • Processes, enters, retrieves, and transmits accurately Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC) entries and inquiries, abiding by policies and procedures mandated by NCIC and GCIC. • Demonstrates proficiency in working within deadlines and report preparation. • Types and files reports as required. • Continuously monitors life safety systems (fire and burglar alarms), and operates surveillance systems and security access control systems with proficiency. • Assists with identifying and maintaining most current information in databases as required by the department. • Reports inaccuracies identified or malfunctioning equipment in a timely manner. • Creates trouble tickets for customers when needed. • Maintains constant awareness of assigned units, locations, and status; conducts status checks to ensure safety of officers as often as ordered in the standard operating procedures manual. • Maintains familiarity with all emergency procedures and notification processes; anticipate and prepare for activation of contingency plans due to unforeseen occurrences. • Ensures that the supervisors and applicable resource officers and other District personnel are informed of all violations. • Maintains a strong relationship with Atlanta Police Communications 9-1-1 Center other public safety personnel as needed. • Assists in providing information to other law enforcement agencies with incidents involving local criminal activity that may impact the safety of students, employees or citizens. • Maintains and submits log-sheets to supervisor related to activities that may include police reports, activity logs and time sheets and maintains all training hours. • Contacts Principals, facilities services and other supervisors to report problems with buildings or communicate critical information as it relates to emergencies. • Required to have prompt, regular attendance in-person and be available to work on-site, in-person during regular business hours and as needed. • Performs other duties as assigned by an appropriate administrator or their representative. COMPENSATION Hourly: $19.60 PHYSICAL ABILITIES AND WORKING CONDITIONS The physical abilities, working conditions and other conditions of employment listed in this document are representative of, but are not intended to provide an exhaustive list of the requirements for positions in this classification. In the event of an emergency or situation requiring guidance from Federal, State, or local or school district authorities, the requirements of this position may change temporarily or for the school year to best serve the needs of our students. Vision: See Additional Work Conditions & Physical Abilities Section. Hearing: Speech: Upper Body Mobility: Strength: Environmental Requirements: Mental Requirements: Remote Work Requirements: Additional Work Conditions & Physical Abilities: Must pass criminal history and background investigation and psychological test. Must not have any open administrative investigations. The Atlanta Public School System does not discriminate on the basis of race, color, religion, sex,citizenship, ethnic or national origin, age, disability, medical status, military status, veteran status, marital status, sexual orientation, gender identity or expression, genetic information, ancestry, or any legally protected status in any of its employment practices, educational programs, services or activities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. This job description is intended to accurately reflect the duties, responsibilities and requirements of the position. It is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills, or working conditions associated with the position. Management and administration reserves the right to modify, add, or remove duties and assign other duties as necessary.

**Responsibilities & Qualifications** **RESPONSIBILITIES** + Assist the lead in monitoring and actively managing VTC calls for senior leaders as part of a white-glove service. + Provide both active and passive monitoring of scheduled SIPR and NIPR VTC calls under the supervision of the lead. + Use TMS, CMS, CMM for conference control and scheduling, ensuring adherence to current STIGs, with guidance from the lead. + Assist the lead in setting up and preparing VTC meetings for FLAG level or SES employees 60 minutes ahead of the conference time. + Provide Tier II support to troubleshoot VTC conferences, including connectivity, audio, and video issues, under the supervision of the lead. + Perform CODEC updates and other technical administrative duties as assigned, in coordination with the lead. + Assist the lead in providing 24/7 onsite support for critical VTC service issues, including fault isolation, performance analysis, and incident management. + Support the lead in the installation and troubleshooting of VTC endpoints within the DLA enterprise VTC infrastructure. + Create, update, and manage trouble tickets in the DLA ITOC Service Now Remedy system, with oversight from the lead. + Assist the lead in maintaining and updating the Configuration Management (CM) process, tracking changes to the DLA Enterprise VTC Network. + Support the lead in performing proactive maintenance and Tech Refresh planning for VTC infrastructure hardware/software. + Ensure all VTC components are configured per DISA STIGs, Federal IA policies, and US CYBERCOM directives, under the supervision of the lead. + Provide software and configuration updates as required by DOD IA directives, in coordination with the lead. + Assist the lead in providing over-the-shoulder or remote training on VTC operations, including scheduling, monitoring, and troubleshooting. + Support the lead in creating and updating documentation, including CONOPS, SOPs, quick start guides, and troubleshooting guides. + Assist the lead in providing weekly operational status reports and updates on VTC infrastructure to DLA and other relevant authorities. **REQUIRED QUALIFICATIONS** + Must possess an Active Secret Clearance with IT-I Sensitivity + Certifications: + DoD Approved 8570 Baseline Certifications - Category IAT Level II (one of the following): + CCNA Security + CySA+ GICSP + GSEC + Security+ SSCP + Computing Environment Certification: + 100-150 Cisco Certified Support Technician (CCST) Networking + 100-160 Cisco Certified Technician (CCST) Cybersecurity + Experience: + Two to Five (2-5) years of progressive Information Technology (IT) experience in the Video Teleconferencing field, including deployment, trouble shooting, and supporting VTCs in a dynamic environment. **Overview** We are seeking a VTC Administrator to join our team supporting DLA's Video Operations Center (VOC) in Columbus, OH or Richmond, VA TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at **************** . Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. **Additional Job Information** **WORK ENVIRONMENT AND PHYSICAL DEMANDS** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. + Location: Columbus, OH or Richmond, VA (on-site) + Type of environment: Office + Noise level: Medium + Work schedule: First Shift; Monday - Friday. (Second or Third Shift may be available) May be requested to work evenings and weekends to meet program and contract needs. + Amount of Travel: Less than 10% **PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. **WORK AUTHORIZATION/SECURITY CLEARANCE** + US Citizen + Secret clearance with IT-I sensitivity required **OTHER INFORMATION** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. **EQUAL EMPLOYMENT OPPORTUNITY** In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance. **Job Locations** _US-OH-Columbus | US-VA-Richmond_ **ID** _2025-8304_ **Category** _Network Administrator/Engineer/Architecture_ **Type** _Regular Full-Time_

Welcome to Digital Direction, your source for Managed Telecom Solutions. We help CIO's, IT Directors and IT departments manage telecommunications by serving as their Managed Telecom Solutions team. Our Managed Telecom Solution (MTS) enables us to acquire, provision, and support corporate telecommunications environment. MTS lifecycle capabilities include ordering and provisioning, inventory management, invoice auditing, expense management, contract and rate negotiation, and trouble ticket and billing helpdesk services. Our unique mix of people includes Advisors with experience managing Fortune 2000 customers for major carriers and advocates with an average of 20+ years of back office carrier experience enabling Digital Direction to deliver an unmatched mix of cost control and operational efficiency for our customers. Perhaps most important, our customers receive an advocacy based solution with guaranteed results averaging 35% reduction in total telecom spend, no sales “pitch” and substantially improved operational efficiency. Digital Direction is a company absolutely dedicated to helping customers reduce their telecom spend, leverage their communications environment, and creates a single point of contact for experienced advice and dedicated customer advocacy. Principal Duties and Responsibilities: Minimum of 7+ years Telecommunications experience. Role requires Project Management of large global enterprise MPLS, SIP, UcaaS, TEM, and Cloud. Candidate needs to have very strong organizational skills and high attention to detail. Proficient knowledge in voice & data services. Ability to follow direction and independently accomplish a task in a timely manner. Must have superior skills in communication and issue resolution. Review of Overall Responsibilities: Responsible and accountable for delivering medium to large projects on-time, on-budget, and meeting functional and quality specifications. Uses approved processes, templates, and tools to execute project delivery and receives waivers for acceptable exceptions. Experience with large international telecom initiatives involving multiple technologies, stake holders and business processes to align to a business benefit. Forecasts, manages, and reports on project financials, planned and actual project schedule, and resources utilization. Understands basic revenues models and cost to completion projections making decisions accordingly. Uses established scheduling techniques to derive the project schedules, identifies the critical path and potential risks. Effectively applying the scheduling standards and enforcing them with the project teams. Identifies resources needed to complete work and collaborates with resource manager(s) to assemble appropriate skills/teams and resources. Manages Issues, risks, and changes using appropriate and agreed upon processes. Understands and communicates impact of organizational process changes. Known for you attention to detail- to the point that other people notice. Facilitates Project Reviews and provides information for audits, status reports, and Executive review meetings. Good at finding resolution and catching client needs before they have to ask. Leads Project Team to maintain project work plans and draft required deliverables. Review of Daily Responsibilities: Assist the internal Sales and Operations groups, as needed. Review of Qualifications: 7+ years working in Telecommunications related field. Must have excellent customer service skills and interpersonal skills. Must have working knowledge of PC and applications. Must have advanced level skills in MS Office. Ability to work under pressure and to multi-task Proactive, self-motivated and determined attitude. PMP certification an added plus. This job can be performed remotely with the understanding that the remote employee may be asked to attend in-person meetings and/or events with reasonable notice.

We are excited that you are interested in employment opportunities at Fusion! Our preferred format for expressing interest in our open positions is via our online profile submission portal. Submitting a profile along with your resume helps to speed the hiring process and places you in our system so that we can consider you for future opportunities as well. Please review our current openings for a full listing of available opportunities. You can search for current openings by title and location and submit a profile to express an interest in these opportunities. Job Description: Essential Duties and Responsibilities (other duties may be assigned): Trouble shoot 3rd party hardware and software. Respond to and track any such issues by ensuring the customer is promptly notified while ensuring resolution and/or proper handoff to team members Manage relationships between vendors, internal resources, and customers Lead, train and mentor other Tier 1 and Tier 2 Technical Support staff for purposes of achieving optimal first contact closure rate Expected to log in to an ACD call queue to receive customer and vendor calls Perform proper trouble ticket entry and administration, and to adhere to escalation procedures and customer facing processes Escalate any trouble tickets to the next level of support when appropriate Must follow predefined guidelines, protocols, and procedures as directed Be available to work any shift in a 24x7 call center environment Flexibility to perform additional tasks or duties outside of normal daily activities Knowledge, Skills and Abilities Requirements: Candidate must have strong analytical skills Strong verbal and written communications and interpersonal skills Professional demeanor Have a customer satisfaction driven attitude Be an active contributor in a positive team environment Candidate must possess the ability to learn, retain, and apply new information in an ever-changing environment

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department OverviewThe Video and Software Services (VSS) Field Support organization is the team that supports our public safety agencies throughout the world. We are committed to providing services for our customers who use MSI products, allowing them to focus on their mission and enabling them to respond faster. Our field teams are focused on providing services and administration of various public safety software products, such as 9-1-1 Call Handling, Real-Time Crime Center, Computer Aided Dispatch, Records Management Systems, Jail Management Systems, and Mobile Data Computing, among other offerings. Job Description **The ideal candidate must reside in Idaho** This position is a System Manager role within the VSS Field Services Emergency Call Handling Support Team. The role will be responsible for traveling to customer sites in the state of Idaho. The System Manager will provide advanced technical support of Public Safety software solutions in a fast-paced environment and will be an escalation point for complex trouble tickets. Must have strong knowledge of desktop support, networking (router and switch configuration & troubleshooting), telephony hardware, telco knowledge, supporting software applications, and diagnosing complex system architectures. Must be diligent in researching, troubleshooting, and reproducing issues to resolution. Must be capable of installing server hardware/OS, troubleshooting system infrastructure, and application architecture. The System Manager responsibilities include but are not limited to: ◦ Travel in the state of Idaho upon dispatch from MSI technical support. ◦ Regular travel to customer sites to provide preventative maintenance on a scheduled basis. ◦ Manage and lead day-to-day activities in meeting MSI's contractual commitments documented in the Maintenance Agreement with the customer ◦ Manage and lead our relationship with the customer ◦ Ensure that customer satisfaction goals are met both internally and with the customer ◦ Procure and coordinate any internal resources that may be needed ◦ Ensure compliance with response/restoration time commitment ◦ Remotely diagnose system failure and facilitate call management as applicable ◦ Manage Emergency Service efforts and escalation procedures • Qualifications: ◦ Bachelor's degree in Computer Science (or related degree) or equivalent work experience ◦ 4+ years of customer support experience ◦ 3+ years of IT support experience ◦ Strong written and oral communication skills. (Fluent in English, oral and written) ◦ Strong soft skills, interpersonal communication, and problem-solving skills. ◦ Ability to handle stressful situations & troubleshoot critical issues while maintaining effective communication with Customer and Motorola Management. ◦ Working knowledge of Analog and Digital Telephony ◦ Microsoft MCSE or equivalent experience ◦ Cisco CCNA certifications or related experience ◦ In depth installation, configuration, and troubleshooting experience for Windows Server 2008, 2012, Windows 7, Windows 10 Operating Systems ◦ Experience with Windows Domain architecture/ integration / Active Directory ◦ Experience in providing Linux/UNIX technical support to customers ◦ Experience with troubleshooting various server/desktop hardware related issues ◦ Experience with Servers (Dell and HP) ◦ Experience in troubleshooting LAN/WAN ◦ Experience with VOIP applications ◦ Experience troubleshooting 3rd party application integration ◦ This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers Desired qualifications: • Vesta 9-1-1 product line expertise • Experience with VMware virtualization suites • Experience with Cloud Technologies (Azure or AWS) • Experience with Computer Telephony Integration (CTI) Applications • Experience with database related technology and administration (MySql or SQL Server) • Experience with firewalls and security related applications • Experience with GIS applications. This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers Target Base Salary Range: $95,000- $105,000 Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-DB1 Basic Requirements Minimum of a High School Diploma 3+ years of Public Safety Applications experience or 3+ years of IT experience. Must be able to obtain background clearance as required by government customer Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel RequirementsOver 75% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

The Technical Engagement Specialist is the single point of contact for elevated technical issues with residential or commercial clients when those issues cannot be resolved by other support staff. This role handles all aspects of the customer relationship, with a primary focus on providing white-glove service and effective troubleshooting. Responsibilities: Handle direct inbound calls from residential, business, and hospitality customers. Serve as the first level of technical support for all services. Assist with service center activities, including order requests and billing inquiries. Review scheduled trouble tickets for potential remote resolution. Perform follow-up testing and troubleshooting to provide accurate and timely support. Troubleshoot and resolve Tier 1 issues, escalate when needed, and follow up to ensure expectations are exceeded. Communicate with customers via phone, chat, and email to make recommendations and resolve issues. Resolve questions or problems related to system configuration, product functionality, or enhancements. Act as the primary support liaison for customers. Maintain thorough knowledge of product lines and applications. Perform additional duties as assigned. Minimum Qualifications: High School Diploma (additional language skills a plus). Minimum of 2 years relevant work experience in customer service, telecommunications, or technical support. Clear, professional verbal and written communication skills. Strong organizational and problem-solving abilities. Ability to work nontraditional schedules, including evenings, weekends, and holidays. For remote roles: A quiet, distraction-free workspace. DSL or high-speed internet service with a minimum download speed of 25 Mbps (50 Mbps preferred). Ability to meet all technical requirements prior to the start of training. Working Place: Florida, Florida, United States Company : 2025 Oct 16th - Virtual - HotWire Communications

Job Title: Middleware Admin(Websphere/tomcat/Apache) Duration: Full-Time The candidate should have experience with working in a multi team operation model. The person should also have experience in installing, configuring, and troubleshooting middleware products such as IBM WebSphere, Apache Tomcat & CA Siteminder with a minimum of 5+ years experience supporting high-availability enterprise sized web applications. The candidate will be part of a team which will assist in 24/7 support of the platform. The candidate will perform duties per JPMC standards regarding engagement, change management and escalations. The candidate will interact with vendors and work on root cause analysis and incident reports when necessary. The candidate will have broad platform responsibilities as needed and expected from operations team members. Job Description: Position responsibilities include: · Provide assistance to junior engineers with application related questions · Build Environments to specifications · Proactive system monitoring functions, real-time responses, and performance tuning · Efficient in building RPMs on Linux OS · Perform root cause & system log analysis · Maintain operational support and related system documentation · Trouble ticket research, troubleshooting, and resolution · Ability to work on multiple initiatives outside the scope of the day to day activities · Provide 24/7 application support to production and lower environments · Effectively report issues, risks, and timely status to the team · Be familiar with creating documentation using WIKI 3.0. Qualifications: · 5+ years of experience in middleware technologies such as IBM WebSphere, Apache/Tomcat, Siteminder. · System performance tuning and monitoring · Familiarity with HP ProLiant server to include - DL 380 (G7 and G8) · Trouble ticket research, troubleshooting to include resolution · Symantec ESM 6.5 · Good written communication skills, verbal communication skills, and collaboration skills · College degree/specialized training, or equivalent work experience. Additional Information Looking forward to hear & work with you soon. Thanks & Regards Mohammed Riyaz Sarian Solutions, Inc. an IT solutions company Work: ************ x 201|Fax: ************ E: **************************** | G: *********************** W: *****************

The following states/districts are excluded from this job ad: AK, CA, CO, CT, DC, HI, IL, LA, MA, MN, MO, NE, NV, NH, NJ, NM, NY, ND, OR, PR, RI, VT, WA, WY Are you a talented Delphi Developer and ready to support innovative software solutions? We're seeking a skilled Delphi Developer to support the development and enhancement of Department of Veteran Affairs solutions. If you're passionate about Delphi and eager to contribute to exciting projects, we'd love to hear from you! Position Description: The Delphi Developer, Senior develops and maintains front-end and back-end applications. This position supports the Department of Veterans Affairs. Minimum/General Experience: 10 years of Delphi development experience Minimum Education: Bachelor's Degree in Computer Science, Management Information Systems, or other related field Essential Skills/Qualifications: Excellent experience with Embarcadero Delphi 10.3 Excellent understanding of modern software design and development methodologies (e.g., Agile, OO) Excellent experience using an Integrated Development Environment (e.g., Eclipse, Visual Studio) Excellent experience on one or more full release project life cycles Knowledge of modern software configuration management (SCM) Understanding of testing tools and unit and integration test scripting and methodologies Excellent ability to consistently apply quality and security standards Excellent verbal and written communication skills Excellent ability to work effectively in a team and with clients Experience using tools such as Jira, ServiceNow, and GitHub (preferred) Experience with CMMI (Capability Maturity Model Integration) Maturity Level 3, ISO (International Organization for Standardization) 9001:2015 or 9001:2001, and ITIL (preferred) General Physical Requirements needed to perform the essential functions of this job may vary based on the location of the assignment. Assignment Location - Remote Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Typing, communicating, repetitive motions. Close visual acuity to prepare and analyze data, view computer monitors and read. May need to view presentation screens and other visual aids in a virtual setting. Inside environmental conditions with protection from outside elements. Security: Ability to obtain/maintain a Federal Civilian Public Trust U.S. Citizenship or Permanent Resident that has lived in the United States for at least 3 years Federal Civilian Public Trust Consists of a review of up to but not limited to: Covers 10 year period and in some instances lifetime events OPM Security Investigations Index (SII) DOD Defense Central Investigations Index (DCII) National Agency Check (NAC) records FBI name check FBI fingerprint check Credit report check Written inquiries to previous employers and references listed on the application for employment Potential interviews with the subject, spouse, neighbors, supervisor, coworkers Law enforcement check Court records check Education check- Attendance and Degrees Acceptable Credentials Tasks/activities include, but are not limited to: Follows current OI&T Delivery framework and overarching VA (Veterans Affairs) guidance (One-VA Technical Reference Model (TRM)) Uses GitHub and ServiceNow Works in Jira to track and update status on work activities Designs solutions Contributes to design activities Develops code independently Participates in or leads code reviews Designs, prepares and executes unit tests Provides periodic and adaptive maintenance to applications Develops new functionality and modifications to existing applications Makes modifications to software logic, database schemas, and metadata in accordance with established VA policies and procedures, as necessary, to remediate software defects Supports updates to Defect Management Plan, Monthly Code Plans, Monthly Summary Defect Reports, Annual Summary Defect Reports, Product Sustainment Reports Assesses, remediates, escalates, and completes trouble tickets within established performance targets Provides time / resource estimates for assigned tasks or projects Participates in Agile development lifecycle to include daily scrum calls, sprint planning and build planning Provides defect resolution and issue tracking Analyzes technical issues Provides and reviews needed documentation changes Collaborates with other internal and external groups Participates as a member of the development support team Leads and provides mentoring and guidance to less senior developers Compensation & Benefits: The annual projected pay range for this position is $100,000 - $125,000 with consideration being given to various factors including but not limited to qualifications, experience, job responsibilities, and geographic location. Oxley Enterprises, Inc. offers a full array of benefits including: Medical, dental, vision and prescription drug coverage for you and your family. Life Insurance, short-term disability and long-term disability paid for by the Company. Supplemental coverages including Accident, Critical Illness, and Hospital. Additional Life insurance coverage for you and your dependents. 401k plan with various options to select based on your retirement goals. Oxley Enterprises , Inc. is a certified service-disabled veteran-owned (SDVOSB), economic disadvantaged woman-owned (EDWOSB), Small Business Administration Certified 8(a), and small disadvantaged business (SDB) that has 25 years of experience building and delivering quality IT systems and programs. Oxley is ranked in the INC 5000 7 times (2016, 2017, 2018, 2021, 2023, 2024, 2025). Oxley is a 2019 - 2025 Department of Labor HIRE Vets Medallion Award Winner. Oxley is Virginia Values Veterans certified. All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law. If you require a reasonable accommodation to apply for a position at Oxley Enterprises, Inc., please send an email to our Human Resources Department at: **************************** with the following information: Subject Line: Accommodation Request Provide a description of your accommodation request Include your contact information: Full name, Email address, Best number to reach you (optional) We participate in the E-Verify program. ***************************

The Systems Engineering Manager Manages daily operations for the System Engineering team and provides oversight within Rochester Regional Health of all tactical and strategic infrastructure projects. Drives the planning, design, implementation, organization, and operation of the IS & T, System Engineering Team. Ensures that hardware and/or software are designed and installed in a manner that meets the needs of the organization Key Responsibilities: • Manage the System Engineering team while providing technical support for hardware and systems within the RRH infrastructure. • Coaches team members as required to develop their skills and improve their productivity. • Ensures that all direct reports are familiar with, trained on and follow all Rochester Regional's procedures and process related to their to our customers and that changes to procedures are reviewed, approved and validated prior to implementation. • Provide advanced technical assistance to IT and System Eng. staff. • Works with the Project Manager and other stakeholders to establish project timeline and report on progress. • Establish processes, procedures and policies related to System Eng. responsibilities at Rochester Regional. • Provide incident tracking for outages and system failures. • Responsible for management reporting in conjunction with system activities, capacity, performance, and other important issues. • Identify and implement both technology and re-engineering processes to improve workflow efficiencies, and operational capabilities within Rochester Regional Data Center environments. • Develop the processes, tools, and models required to effectively track and forecast data center capacities related to hardware/storage. • Provide input into the annual capital and expense budgeting process related to system engineering infrastructure. • Ensure the system engineering infrastructure is documented thoroughly. • Analyze project needs/requirements and recommend systems to enable enterprise integration of systems and hardware. • Develop, maintain and communicate project plans and status updates. • Interface with equipment vendors and service providers to obtain system configurations, quoting and support. • Resolve trouble tickets assigned to provide exceptional customer service. Minimum Qualifications: • Bachelor's Degree in Computer Science or equivalent work experience in Information Technology. • Experience with implementation of complex infrastructure. • Positive attitude with high focus on customer satisfaction. • Able to work independently as well as part of a team. • Strong verbal and written communication skills. • Advanced customer service skills. EDUCATION: LICENSES / CERTIFICATIONS: PHYSICAL REQUIREMENTS: L - Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly; requires occasional walking, standing or squatting. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations. PAY RANGE: $110,000.00 - $130,000.00 CITY: Rochester POSTAL CODE: 14617 The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

is remote and can be performed from anywhere in the United States. Cyber security analysts are responsible for managing, monitoring, troubleshooting and protecting both the security of our internal environment and that of our customers. They will perform any steps necessary to that end. They will design, implement, monitor, and evaluate the security systems that protect an organization's computer systems and data. As a Cyber Security Analyst, you will monitor the computer networks under management for security issues, install security software, and document any security issues you identify. This role also acts as the first point of contact for customer related security incidents and questions. KEY RESPONSIBILITIES: * Act as the primary point of escalation for Cyber Security Analyst I technicians * Provides coaching to Cyber Security Analyst I employees on how to perform their duties * Create complex detection/correlation rules utilizing our SIEM and other security infrastructure to enhance detection ratios and monitor for emerging threats * Create, distribute and perform training for the Cyber Security Analyst I technicians on techniques and capabilities to improve the team's responsiveness and effectiveness as a whole * Performs all of the following functions of a Cyber Security Analyst I, with proficiency * Monitor computer networks for security issues and respond accordingly, including: * Creating/Managing firewall rules * Managing anti-virus endpoint tools * Performing event correlation analysis on potential threats identified through our SIEM * Configuring/Managing log management * Configuring/Managing file integrity monitoring * Performing vulnerability scans and remediation of identified risks * The methodology & analysis of identifying compromised servers * Performing rule tuning in our SIEM for improved detection capabilities * Interact with customers by phone, chat, or trouble ticket on any customer facing security issues * Investigate, document and assess security breaches and other cyber security incidents * Install security measures and operate software to protect systems and information infrastructure, including firewalls and data encryption programs * Prepare security reports for customer business insights reviews to support our guidance level agreements initiatives * Identify and fix detected vulnerabilities to maintain a high-security standard * Work with other technology teams and customers to perform tests and uncover network or other vulnerabilities * May be relied upon as a technical point of contact during Escalated Events relating to security * Review, investigate and respond to any external "abuse" complaints coming from our IP space * Develop best practices for IT security * Research security enhancements and make recommendations to management * Handle escalated internal or customer security issues from support or another operations team * Takes part in any security-oriented projects or critical initiatives * Stay up to date on information technology & security news, trends and standards * Deliver an exceptional customer experience every day * Other duties as identified or assigned DESIRED ROLE OUTCOMES: * Keep us and our customers free from security incidents but respond capably when one occurs * Our detection of security threats is continually improving * Provide valuable insights and visibility around security incidents to our customers * Have a staff of customer focused, energetic and security savvy team members REQUIRED SKILLS: * A minimum of 2 years' experience in a security analyst role * Bachelor's degree in Computer Science or related field or equivalent experience. Additional certifications in security related disciplines (e.g.: Security+, CEH, CISSP, etc.) are preferred * Must have experience in a Security Operations Center (SOC) * Must have technical troubleshooting and problem-solving skills * Understanding of network management principles * Experience in systems administration of Windows and Linux based operating systems * Working knowledge of Palo Alto or Fortinet firewalls, Microsoft Azure, Microsoft Sentinel SIEM solution or similar technologies * Understanding of firewalls, proxies, SIEM, antivirus, penetration testing, vulnerability scans and IDS/IPS concepts * Ability to identify and mitigate network vulnerabilities and explain how to avoid them * Understanding of patch management with the ability to deploy patches in a timely manner while understanding business impact * Ability to learn and communicate technical information to non-technical people * Must have excellent written & oral communication skills, and strong interpersonal skills * Must emulate the Ntirety Values in all that they do Ntirety is an Equal Employment Opportunity / Affirmative Action Employer (EEO/AA). Ntirety offers a competitive salary and benefits including unlimited Paid Time Off, FREE Medical to Employees, Dental, retirement plan with 401(k) match, and much more. If you are interested in joining a profitable, growing, and dynamic company, we want to hear from you! Ntirety is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other classification protected by Federal, State or local law. Ntirety thanks all candidates for their interest; however, only shortlisted candidates will be contacted.

Responsibilities & Qualifications RESPONSIBILITIES Under general supervision, assist in the design, configuration, and troubleshooting of the VTC collaboration infrastructure Provide engineering support for design, configuration, installation and sustainment of all software and hardware infrastructure including patch and vulnerability management Work on VTC tasks/projects as designated by the Team Lead and/or PM Coordinate with the Vendor PM, Government PMO, and government user representatives to ensure accurate solutions and user satisfaction on technical matters Develop required specifications for simple to moderately complex troubleshooting Provide technical escalation support for all VTC, Streaming Video and IPTV/Digital Signage trouble- tickets that cannot be resolved by the VOC Technical Admins Provide coordination with Data Center Managers requesting rack space, power, and connections to infrastructure devices Provide coordination requesting subnet and VLAN be created for the VTC, IP/TV DS infrastructure when deploying new installs Perform CODEC updates and other technical administrative duties as assigned Assist the team in providing 24/7 onsite support for critical VTC service issues, including fault isolation, performance analysis, and incident management Support the team in the installation and troubleshooting of VTC endpoints within the DLA enterprise VTC infrastructure Create, update, and manage trouble tickets in the DLA Service Now ticketing system Maintain and update the Configuration Management (CM) process, tracking changes to the DLA Enterprise VTC Network Perform proactive maintenance and Tech Refresh planning for VTC infrastructure hardware/software Ensure all VTC components are configured per DISA STIGs, Federal IA policies, and US CYBERCOM directives Provide software and configuration updates as required by DOD IA directives Provide over-the-shoulder training and/or familiarization to required personnel on all VOC activities including, infrastructure configuration, deployment, architecture and engineering, when required Create and update documentation, including CONOPS, SOPs, and troubleshooting guides Must, at times, be able to perform above or below acting position to fulfill duties of VTC Administrators or VTC Leads REQUIRED QUALIFICATIONS DoD Approved 8570 Baseline Certifications - Category IAT Level II (one of the following): CCNA Security CySA+ GICSP GSEC Security+ SSCP Computing Environment Certifications: 200-301 Cisco Certified Network Associate (CCNA) AND (one of the following within 6 months of start date): 100-150 Cisco Certified Support Technician (CCST) Networking 100-160 Cisco Certified Support Technician (CCST) Cybersecurity Clearance: Must possess Secret Clearance with IT-I Sensitivity Experience: Two to Five (2-5) years of progressive Information Technology (IT) experience in the Video Teleconferencing and/or Networking field, including deployment, trouble shooting, and supporting VTCs in a dynamic environment. Experience with IPTV, Digital Signage, and Streaming preferred but not required. Overview We are seeking a Telecom Network Engineer to join our team supporting DLA's Video Operations Center (VOC) in Columbus, OH. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at ***************** Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP" As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Location: Columbus, OH (on-site) Type of environment: Office Noise level: Medium Work schedule: Schedule is first shift (0800-1600) Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. Amount of Travel: Less than 10% PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE US Citizen Secret clearance with IT-I sensitivity required OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance.

Job description IT Help Desk Analyst will report to the Service Delivery Manager and provide remote technical guidance, assistance, coordination and follow-up on customer questions, problems or malfunctions of all PC, MAC-related, Office 365, Network issues with a goal of first contact resolution.1+ years of experience working for a Managed Service Provider, MSP or remotely supporting multiple external clients required Job Profile IT Help Desk - provide first and second level technical support through phone and email Support Windows and MAC desktop and laptop computers General access and connectivity issues Desktop application issues Basic administration of user accounts and groups Take ownership of trouble tickets, working and tracking issues to resolution Record detailed information into Service Desk ticketing system Support for mobile devices such as iPhones and Android phones Occasionally act as a liaison between Partners/Clients and NOC team in India Candidate Profile 2 plus years of experience in a Service or Help Desk Desk/Inbound Support Center environment Windows and Apple operating systems Office 365 Mail and Email clients (Microsoft Outlook) Proficient in Active Directory Knowledge of network basics Knowledge of VPN basics Excellent communication, written and verbal are vital Excellent customer service skills are vital College or Technical Institute degree in Information Technology or other related discipline required. CompTIA Network+/Security+/A+, or MS365 role-based certifications an asset Customer service, especially with inbound phone contact Job Types: Full-time, Permanent Benefits: Paid time off Work from home Schedule: 8 hour shift Experience: IT Help desk: 2 years (required) Office 365: 1 year (required) Work Location: Remote

At Fusion Connect, we're not just offering jobs - we're building careers that empower, inspire, and grow with you. If you're passionate about making an impact, collaborating with forward-thinking teams, and being part of a company that values your voice, you're in the right place. We're thrilled you're exploring this opportunity with us - take a look, imagine the possibilities, and let's shape the future of connectivity together. Summary: Fusion Connect is seeking an experienced networking and voice skilled technician to join our Technical Support Tier 2 team. Our technical teams are highly skilled employees with best practice experience in a variety of advanced products and services who enjoy overcoming challenges and working as a team. You will be collaborating with other team members to provide best-in-class customer service, every day, without exception. Our daily operational expectations include answering inbound calls, resolving complex issues, managing both internal and external escalations, and quickly resolving day-to-day operational requests. This is a customer-facing role and regular interaction with our customers is a must to achieve the best possible outcome. Job Description: This position may require flexibility in scheduling and on-call responsibilities to ensure escalations are addressed quickly during core and after hours. Duties/Responsibilities: Provide excellent customer service, every day, without exception, by accomplishing the following daily operational goals: Work collaboratively within a tier 2 customer operations team to support a variety of services and equipment including Hosted Voice, SIP, SD-WAN services, professional/IT services, copper POTs services, and voice/data over multiple connection types including internet, managed circuits, LTE, and MPLS. Provide problem identification, resolution, and after-action reports for continued cross training and incident response improvement Navigate multiple CRMs and/or ticketing systems to appropriately manage and gather data Troubleshoot complex network environments, products, and service issues, including 3rd party: Hardware, Circuits, and Legacy Copper POTS Lines - Examples: VPN, MPLS, BGP Peering, etc. Expected to log into a call queue and handle customer and vendor calls with a positive problem-solving attitude Strive for first call resolution, if first call resolution cannot be met, properly code trouble tickets for follow up and when necessary, escalation to Tier III Tech Support using Ticket classification Guidelines Properly document in OSS system call purpose and resolution Utilize online resources and internal knowledge base software such as “ProcedureFlow” to resolve customer troubles Manage relationships between vendors, internal resources, and customers via phone, ticketing system/portal, email, and/or chat Participate in continuing education and training for new products and services Must follow predefined guidelines, protocols, and procedures as directed Consult with Tier III, lead, supervisor, or manager as needed for problem resolutions Be available to work any shift in a 24x7 call center environment Level 2 on-call responsibilities at logged hourly time for work performed Flexibility to perform additional tasks or duties outside of normal daily activities This could include participating in a Tier 1 support role, service delivery capacity or professional services support environment Required Skills/Abilities: Strong analytical thinking and problem-solving skills Strong teamwork and communication skills Ability to work under pressure, and to make calculated decisions Ability to manage multiple tasks/priorities and act quickly in a fast-paced environment Scheduling flexibility Thrive in a remote workspace from home, including internet and dedicated workspace, and accountability for productivity Trustworthy work ethic and ability to work independently Demonstrated documentation skills for clearly communicating methods and procedures to lower tier support teams

Job Title: Systems Engineer - Senior (OS/Network) Project Name: DISA Storefront Project Location: Columbia, Maryland Clearance: Final Secret w/ SSBI / IT-1 required, Top Secret preferred/US Citizen Job Posting Introduction: IndraSoft, Inc. is seeking a Senior Systems Administrator with a Full Secret - IT-1 or Top-Secret Clearance to work in the Columbia, Maryland, area (preferred). Remote work candidates will also be considered. The selected candidate will be a highly-motivated individual who works well as part of multi-disciplinary Agile teams in support of both operational support, system configuration, and software development activities. Candidate must have strong analytical, troubleshooting skills. Candidate should have experience in performing a variety of routine and advanced project tasks applied to specialized systems administration activities. Tasks involve the standup, configuration, optimization, STIG checks, log audits and support of enterprise application within a sensitive network. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications Required: BA/BS in a technical discipline with at least 10 years of experience Demonstrated experience in providing DevSecOps implementation using technologies such as Terraform, Kubernetes, Docker, Istio, Jenkins, and GitLab CI Experience working with Cloud Service Providers such as AWS and Azure and utilizing cloud based DevSecOps services Experience securing applications via CI/CD pipelines leveraging static code analysis, unit and integration testing, dependency analysis, etc. Experience with Bash and Powershell scripting Experience with Java upgrades, libraries, and diagnostics. Experience with Tomcat installation, configuration, and upgrades. Experience using Jira, ITSM, or other trouble ticket management software. General technical understanding of how to deploy web application changes at the server level. Availability to support mission requirements after core business hours, particularly Thursday evenings. Some experience participating in software testing activities. Excellent communication and customer service and support skills. Proven track record of positive stakeholder interaction / collaboration. Security/Certification Requirements: Final Secret IT-1 required; Top Secret preferred. CompTIA Security+ CE or other DOD 8570 IAT II certification preferred. Qualifications Desired: 8+ years of experience demonstrating technical depth and experience in, relevant discipline(s) and/or application(s). Experience with administrative tools used to monitor application servers, particularly AppDynamics Experience with Oracle and/or Cassandra databases Experience using security vulnerability scanning software (ie SonarQube or Fortify) Ability to read and comply with ACAS vulnerability assessment scans. Experience with cluster/load balancer architecture Experience with Kinetic Data and/or ServiceNow applications Essential Functions and Responsibilities: Responsible for directing the work of other system administrators to provide the day-to-day system administration to include: system and resource optimization and user assistance. Supervise and manage the daily activities of configuration and operation of business systems. Optimize system operation and resource utilization and perform system capacity analysis and planning. Document, track, and monitor problems to ensure a timely resolution. Provide support for incident, problem, and request management processes leveraging the ITIL service framework and best-business practices. Interact with network services, software systems engineering, and/or recreate user problems to resolve operating difficulties. Identify, research, and resolve technical problems. Perform all procedures necessary to ensure the safety of information systems assets and to protect systems from intentional or inadvertent access or destruction. Perform a variety of systems administration tasks and activities that are broad in nature including STIG checks, ACAS scan reviews, log audits, and general system maintenance. Manually apply patches that have been tested and approved as needed. Responsible for all activities related to the administration of Windows Server environments. Assist a development team with the installation and administration of development, test, and operational environments. Monitor and manage system resources, including CPU usage, disk usage, and response times to maintain operating efficiency. Increase system administrator efficiency and accuracy via the use of automated tools and scripts, develop system administrator procedures and conduct system administrator training and skill assessment. Provide on-demand assistance, within normal duty hours, when questions arise. Other duties may include maintaining system documentation, tuning system performance, installing system wide software, and allocating mass storage space. Interact with users and evaluates vendor products. Make recommendations to purchase hardware and software, coordinates installation and provides backup recovery. Develop and monitor policies and standards for allocation related to the use of computing resources. Work under general direction and provides technical solutions to a wide range of difficult problems. Physical Demands: While performing duties of the job, incumbent will be exposed to Normal demands associated with an office environment. Ability to work on computer for long periods, and communicate with individuals by telephone, email, and face to face. This position requires incumbent to have the ability to stand, walk, sit, use hands to finger, handle or feel objects, tools, or controls, reach with hands and arms, talk, and hear. Employee must be able to lift and/or move up to 20 pounds. Specific vision abilities required by job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust and focus. Work Environment: The noise level in the work environment is usually moderate. About Us At IndraSoft, you will be joining a team of highly qualified individuals who solve today's challenges, transform to future state, and execute innovate technology solutions for our federal customers. For more than 16 years, we provide cutting-edge solutions in areas of DevSecOps, Cybersecurity, Advanced Data Analytics, emerging Cloud technologies and Enterprise IT to our Defense and Civilian customers. You will be leading our efforts to integrate and innovate technology solutions to solve our clients' toughest technology problems. EEO Commitment: IndraSoft is an equal employment opportunity/affirmative action employer, we are committed to providing a workplace that is free from discrimination based on race, color, ethnicity, religion, sex, national origin, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, pregnancy, genetic information, or any other status protected by applicable federal, state, local, or international law. These protections also extend to applicants. Follow the links below to find out more; EEO is Law Poster EEO is Law Supplement Pay Transparency Nondiscrimination Provision Accommodations: If you are an individual with a disability and would like to request a reasonable workplace accommodation, please send an email to ****************. Indicate the specifics of the assistance needed. Physical Demands: Sitting and working on a computer for long, continuous periods each day; effective communications by telephone, email, and face-to-face; standing, walking, and sitting; handling and feeling objects or controls; reaching; talking and hearing; lifting and/or moving up to 10 pounds; and specific vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus. Work Environment: The noise level in the work environment is usually moderate.

GovCIO is currently hiring for MULTIPLE Database Administrator(s) to support our customer, USPS' Network and Compute Technology (NCT) group. The NCT is responsible for the planning, development, implementation, and support of the USPS network and compute technology infrastructure. NCT enhances the postal network by implementing network segmentation, which divides the network into smaller parts to mitigate cybersecurity risks and improve performance. The NCT department manages local area, wireless, and wide area network connections for over 32,000 USPS facilities, including the data center, internet, cloud, and business partner networks. NCT manages and oversees the Postal Service's cloud services and data center infrastructure, which includes more than 24,000 servers, 110 petabytes of storage, and multiple cloud provider services to enable applications. Additionally, NCT is responsible for keeping the digital networks across the USPS landscape and compute infrastructures for applications running optimally, ensuring that they are secure and reliable 24/7. needs. This position is located in various areas within the United States and will be a full remote position. Responsibilities The successful candidate will be able to perform complex functional activities in support of Oracle RDBMS products and services, including but not limited to the upgrade, installation and maintenance of Oracle RDBMS products and services in a complex Oracle RDBMS production environment. They should be able to diagnose and resolve complex problems in an Oracle RDBMS environment. They should also have a strong working knowledge, experience and ability with UNIX and/or Microsoft Windows operating systems as well as other database technologies such as Postgres, NoSQL, SQL and Cassandra DB. Provide day-to-day incident and deployment support of multiple database technologies, including Oracle, SQL Server, Postgres, which includes on-site and remote administration, user support, performance monitoring and tuning, and capacity planning. Manage incident response via the USPS ServiceNow application in accordance with the published USPS Change Management Service Level Agreements (SLAs) Perform a technical leadership role in incident response, maintenance, documentation, and support of a large, complex, distributed server environment Perform a technical leadership role in incident response, maintenance, documentation, and support of a large, complex, distributed database environment Perform a technical leadership role in incident response, including maintenance, documentation, and support of a large, complex, distributed middleware environment Develop growth plans as needed to ensure that the hosting environment can support the projected growth of the application environment Develop and implement procedures that support proactive problem detection and avoidance, including disaster recovery planning and implementation Create and maintain project plans as necessary in accordance with US Postal Service standards then keeps USPS management notified of critical failures or potential missed milestones Works with Program Manager, Project Managers, Engineering staff, USPS staff and vendors to manage projects, drive outcomes and lead teams Analyzes and resolves complex hardware and software problems issues Assists USPS development community to perform tests and implement software, adds, and changes Develops and implements operational management process and procedures Tracks inventory and completes and provides documentation required for deploying servers Uses alert monitoring tools chosen by USPS Management Uses systems management and software distribution tools chosen by USPS Management Uses security management systems and facilitates in backups and restores of data and application code Escalates unusual or unexpected findings to USPS Provides reports to users and managers of systems status on an as requested basis Provides weekly status reports and maintains hours worked on projects Uses change and case management procedures as required Provides action plan for resolution of any/all faults detected Performs isolation testing of problem equipment and/or software Provides documentation of all solutions to problems and document all application guidelines and issues Provides reports to USPS Management to share solutions found Provides and implements escalation process and/or procedures Follows the appropriate quality assurance program chosen by USPS Management Provides on-site system or application support for deployment/installation as required Tracks inventory and completes and provides documentation required for deploying servers Interacts with all USPS functional groups to accomplish objectives Creates and edits computer-based documentation and trouble ticket systems to document equipment configurations, track changes and problems, and compiles performance data Performs assistance, training and information sharing to users and other administrators Maintains leadership qualities and attitude in keeping with the standards of the USPS Shift work hours: Candidate must be open to shift work or specify which shift is highly preferred. Group 3 will cover 3 shifts with MON/TUES off days 1st shift 7AM-3:30PM 2nd shift 3:00PM-11:30PM 3rd shift 11:00pm -7:30AM Qualifications Bachelor's with 15+ years (or commensurate experience) Required Skills and Experience Able to diagnose and resolve complex problems in an Oracle RDBMS environment Strong working knowledge, experience and ability with technologies such as UNIX and Microsoft Windows operating systems as well as other database technologies such as Postgres, NoSQL, SQL and Cassandra DB. Clearance Required: Candidates must be US Citizens or Permanent Residents to obtain and maintain US Postal Service Public Trust Preferred Skills and Experience Prior United States Postal Service (USPS) experience or active USPS Public Trust Experience with middle tier technologies including web and application servers, containers and container management technologies, messaging technologies, cloud platform and services, automation tools, scripting languages and monitoring tools. Hands on experience with Apache Tomcat, Wildly, Oracle Fusion Middle Tier (OFM), IBM WebSphere, Apache HTTP, Kubernetes, Docker and other types of containers, IBM MQ, Kafka, Zookeeper, RedHat OpenShift, RedHat 3scale Ansible, Google Cloud Platform, Microsoft Azure, Linux shell scripting, Microsoft PowerShell, JYTHON, AppDynamics, Zabbix, SolarWinds, Zabbix, SolarWinds, Neustar and Splunk. Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here's what you can expect: During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview During the Hiring Process Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: Employee Assistance Program (EAP) Corporate Discounts Learning & Development platform, to include certification preparation content Training, Education and Certification Assistance* Referral Bonus Program Internal Mobility Program Pet Insurance Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $98,506.40 - USD $126,405.90 /Yr.

We are looking for an experienced, detail-oriented technical support representative to field calls and handle tickets in our fast-paced technical support center. This position is responsible for documenting and resolving advanced trouble tickets, helping clients learn features of the Miva Merchant software, and assisting with DNS, FTP, SSL, email, and other website-related technologies. The schedule for this position is Tuesday - Saturday, 1:00 pm - 10:00 pm EST; however, schedules are subject to change. You will: Provide phone support for inquiries relating to our eCommerce software and hosting platform Answer phone calls and create and document detailed tickets in our ticketing system Demonstrate professionalism and outstanding customer service on all phone calls and email replies Identify and reproduce client issues, providing a complete description of the problem and resolution Diagnose and resolve issues that result in poor website performance, such as DDOS attacks, runaway server processes, etc Educate clients on best practices regarding credit card data storage and adherence to PCI/PA-DSS guidelines Perform other duties as assigned You have: Strong communication skills and ability to articulate both verbally and in writing Strong analytical and problem-solving capabilities 1+ years of technical support experience A Bachelor's degree or commensurate experience Understanding of Linux, MySQL, PHP, and HTML/CSS Bonus points if you have: Experience in website hosting, preferably in a client-facing role Proficiency in configuring and troubleshooting web hosting platforms (e.g., cPanel, Plesk) Understanding of web servers, DNS, FTP, and other hosting-related technologies Our awesome perks! Remote company - work from anywhere! Unlimited PTO Maternity/Paternity leave Medical/Dental/Vision/FSA/Life 401k with company match; vested immediately Flexible work schedule Inspiring & collaborative coworkers This is an hourly position with the ability to earn overtime, and the hourly range is $17 - $21 per hour. This information is current as of the initial date of this job posting and may be modified in the future. The actual pay determined for an individual will vary based on job-related factors such as relevant experience and/or education, particular skills, and location. Miva is a fully remote company with employees distributed across the U.S. Our ideal candidate for this role will reside in one of the following states: AZ, CA, CO, FL, GA, ID, IL, KS, MA, MI, MO, NC, NH, NJ, NV, NY, OH, OR, PA, SD, TN, TX, UT, VT, or WA. Miva is a leading eCommerce software dedicated to empowering enterprise merchants and agencies with a state-of-the-art online storefront. To date, Miva software has powered over $100 billion in online sales for retailers worldwide. Our success and the success of our clients are driven by high-performing teams of talented professionals. By creating a culture in which passion, ingenuity, and collaboration are rewarded, we have become the driving force for the advancement of independent commerce. Miva is backed by Equality Asset Management, a private equity firm who is committed to supporting Company growth. Miva has been named a Best and Brightest Company in 2018, 2019, 2020, 2021, 2022, 2023 and 2024. Miva, Inc. is an Equal Opportunity Employer. Read Miva's Applicant Privacy Notice Here.

IDEALFORCE has a CONTRACT position available immediately for a Voice/Data Engineer 3/VDE3 to join our customer in Columbus, OH. This is an ONSITE position. Please find below additional details about this job. Only LOCAL CANDIDATES are considered for this role. Job Description Our Client is seeking a resource to provide Network analysis, VoIP skills, -Troubleshooting services, Services to maximize network. Potential, Services to improve operations, Documentation on installations and configurations, Consulting services, Installation services. Data and voice cabling services (Cat5e, Cat6, Fiber) with a focus on troubleshooting, Implementation services, Configuration services, Customization services, Responses to customer inquiries and responses to trouble tickets. Engineer would work' approximately forty hours per week (more or less): -Majority of hours would be during normal business hours (7AM - 5 PM) Qualifications • Requires flexible schedule outside of normal business hours for installations, configuration changes, maintenance, upgrades and similar activities that could potentially interrupt business processes if conducted during prime business hours • Requires emergency call-in (infrequent) but must be accessible outside of normal business hours (via Client supplied pager or other portable device such as a cell phone). SCOPE OF WORK • Work trouble tickets and Quality issues with OIT and CBTS, Looking into, exploring monitoring re-vamp & expansion, reviewing SNMPc for -missed- events. • Change mail server on Internal SNMP, Investigate OSPF going across the Client network, integrate the 7K's and new DECAMAN connectivity into the Client network. • Work with the WAN-MESH - Configuration, Testing, and Grooming. Required (3+ years of experience) • Strong Computer Science or Electrical Engineering Background -In-Depth Knowledge and Significant Experience with TCP/IP;TCP/IP OSPF and BGP Routing Protocols, Cisco HSRP/GLBP • Metropolitan Ethernet; Vlan Tagging • Familiar with protocol analyzer software (and Wireshark) and able to interpret traces • Knowledge and Experiences with: Windows 2008, 2012 Server network environment .Cisco iOS, Cisco 005, Cisco NX-OS -Cisco Switches/Routers (281 1. 29xO, 36xx, 3845, 4500, 65xx, 72xx, ASR1 000 series, Nexus 1000V, Nexus 2000, Nexus 5000, Nexus 70xx) -Cisco 6500 Sup 32, 6500 Sup 720 3b -Cisco 6500 Firewall Service Module -Cisco VPN (ASA) -Cisco WlSM, Cisco WLAN • Microsoft Office Professional (Word, Excel, PowerPoint, Outlook) -Microsoft Visio, Microsoft Project .Microsoft RPC protocols (troubleshooting and analysis) • Network Monitoring Tools (HP OpenView, SNMPc, and Solar Winds) -Cabling and physical connectivity (Voice/Data, copper, fiber) (3+ years of experience): • Knowledge and Experiences With: Load Balancing (F5 experience a bonus) • Cisco CSACSE (TACAS+) -Microsoft Clustering (troubleshooting and analyzing network traffic) • EASY-IP Address Management DNS (including Microsoft WINS and Active Directory Interaction) • Compuware Application Vantage • HP OpenView and Castlerock SNMPc network monitoring/management Interview Process: Initial 15 minute phone call for 1st Round. 2nd round face to face or Skype Interview. Additional Information Additional Information : - "All your information will be kept confidential according to EEO guidelines". - All candidates who are authorized to work in US are encouraged to apply. - Most of our positions require Candidate to clear the Background check prior to commencing the assignment. THIRD PARTY CANDIDATES: Email your candidate/s resume to pete dot tylor at idealforce.com along with the following details: Rate, Current location and Availability. Disclaimer : The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The NOC is the central point of communication for the IT organization. Communication between the different technical teams flows through the NOC. Because of this, NOC team members need to be able to effectively communicate technical issues with technical and non-technical people. NOC Technicians handle systems monitoring, alert triage, client requests and escalate issues to higher-level resources as necessary. NOC Technicians will find themselves in an ideal position for learning a wide collection of technologies and can look forward to crucial experience with network gear, Linux and Windows servers and the engineers who built the systems. What you will do: Create, investigate, resolve or escalate trouble tickets for issues received via monitoring systems, telephone, email, or client portals for issues relating to, but not limited to: server and network alerts, remote access (VPN) connectivity, network connectivity issues, system backups, remote network discovery and troubleshooting, DNS, email, spam filtering and web hosting. Understand and deliver on ticket escalation expectations. Own the responsibility of your tickets by ensuring statuses are kept current, documentation is clear, and issues are resolved. Tickets must be updated in real time as events and actions occur. Reporting progress to clients and notifying them of resolutions through various sorts of documentation. Solid ability to communicate effectively with both technical staff and end users; by providing exceptional client service skills. Attends to obligations and supports other company initiatives as directed. The kind of people we look for: Versatile people who thrive on variety and challenge Excited about working in a fast-paced environment Innate problem solvers who want to grow in a flexible, collaborative culture Takes initiative, pushes boundaries, motivated to innovate Talented individuals with a growth mindset who want to use their learning and relationship-building skills Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality Qualifications: Associates Degree in Networking and Systems Administration or equivalent work experience. Must have a good technical understanding of VoIP, DNS, VPN, TCP /IP, and DHCP. Strong working knowledge of OS(s) including Windows and Linux. 1-3 years of experience with IT Network Operations support in a professional environment. Experience utilizing network monitoring platforms or custom tools. Willingness to work flexible schedules including weekends and support a 24X7 operation. Requires strong problem solving, time management, flexibility, and communication skills. Must have the ability to multi-task, organize and document many tasks at one time. Excellent verbal and written communication skills, presentation, and problem-solving skills. Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes. Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment. Experience in creating technical documentation (technical bulletins, how to guides, etc.) Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality. Willingness and ability to work flexible hours. Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams) Physical Demands: Employees may experience the following physical demands for extended periods of time: Sitting, standing, and walking (95-100%) Keyboarding (70-90%) Viewing computer monitor (90-95%)

Information System Security Officer (Information Assurance) Job Type: Full-Time Country: United States State: MI City: Sterling Heights Remote Work Options: On-Site Security Clearance Required: Ability to obtain security clearance Career Level: Junior Requisition ID: 16971074 Description: Company Information: General Dynamics is a successful Fortune 100, global aerospace and defense company, with over 90,000 employees world-wide. General Dynamics Land Systems, a business unit of General Dynamics, has a strong foundation of delivering core engineering and manufacturing capabilities to our clients for military vehicles. Our team is focused on continuous process and productivity improvements that reduce product costs, while increasing troop safety and effectiveness. Land Systems continues to work with the US Armed Forces and its Allies to ensure these vehicles remain survivable, relevant, flexible, affordable and capable of addressing a dynamic threat environment. About the Role: As a member of the IT Security Team, you will be joining a dynamic group of Information Technology and Information Assurance professionals responsible for the operation, maintenance, and compliance of classified information systems, and its userbase, in support of a Next Generation Vehicle Program. The ISSO will participate in activities covering information assurance lifecycles and user account support. Due to the nature of the work, this role requires on-site presence up to 100%. What We Offer: Whether starting your career or are already an experience professional, we offer a Total Rewards package that is Impactful and built for you. * Healthcare including medical, dental, vision, HSA and Flex Spending * Competitive base pay and incentive pay that rewards individual and team performance, and comprehensive benefits. * 401k Match (6%) * Educational assistance * 9-80 Work Schedule (This position's standard work schedule is a 9/80. The 9/80 schedule allows employees who work a nine-hour day Monday through Thursday to take every other Friday off) * Ongoing learning opportunities within a diverse, inclusive and rewarding work environment * Onsite cafeteria, fitness center, and outdoor fitness track Responsibilities to Anticipate/Expect: * Leads as IT Liaison between GDLS Users and United States Government personnel for Government Cloud Accounts * Generates, tracks and escalates IT Trouble Tickets to U.S. Government personnel for GDLS-cloud account / application issues * Issues, tracks, and enforces account training and compliance requirements to GDLS users of unclassified and classified systems * Designs account workflow and process streamlining with the Information System Security Manager (ISSM) * Coordinates with System Administrators to create, enable, or disable classified system accounts * Assists in the creation, implementation, and presentation of Cyber Awareness Campaigns * Participates in system accreditation documentation reviews in accordance with existing processes and procedures * Assists the ISSM and Program Protection Officer with need-to-know and verification processes * Participates in assessments, inspections, and continuous monitoring of classified systems and user compliance * Perform other duties as assigned Minimum Qualifications: Must possess or be able to obtain and maintain a U.S. Government SECRET or higher clearance. MUST be a United States citizen 1-3 year minimum of experience in a government/industrial security career field. 3-5 year minimum of experience in a compliance and/or account administration role. Bachelor of Science degree majoring in Computer Science, Information Science and Technology, Information Assurance, Risk Management, or Cybersecurity required. Equivalent alternates considered. Must have one of the following certifications (more advanced certificates considered): o Security+ CE o GIAC o CISA o CRISC Additional Information: Must have very good written and verbal communication skills. Must be detail-oriented, independent and organized. Must have experience with Microsoft Office products: Word, Excel, and PowerPoint. Must have experience with SCAP Compliance Checker, STIG Viewer, and IAVMs. Preferred experience with certification/authorization/compliance requirements as outlined in the NISPOM and DAAPM/DAAG. Limited travel may be required. GDLS considers factors such as, scope/responsibilities of the position, candidate experience and education/training background, in addition to local market comparable and business considerations when extending an offer. Headquartered in Reston, Virginia, General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation; ship construction and repair; land combat vehicles, weapons systems and munitions; and technology products and services. General Dynamics employs more than 100,000 people across 65 countries worldwide and in all 50 U.S. states, more information is available at *********** General Dynamics Land Systems, is a business unit of General Dynamics, and is an innovative leader of ground combat systems' equipment and software for our clients. Our performance-driven team partners with the U.S. Army, U.S. Marine Corp and other militaries across the Globe to ensure that next generation ground combat vehicles are ready to protect our fighting men and women in uniform. General Dynamics Lands Systems provides a competitive compensation package, site specific flexible work schedules, 401(k) with Company Match; Bonus Eligibility, Employee Development Opportunities, Tuition Reimbursement, On-site Amenities, and comprehensive Medical/Dental/Vision Insurance. As an Equal Opportunity Employer, General Dynamics Land Systems ("GDLS") provides all persons with equal opportunity and access to all aspects of employment process, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, marital status, age, disability, status as a protected veteran, or membership in any group protected by federal, state, or local anti-discrimination laws. GDLS also is committed to providing reasonable accommodations to individuals with disabilities and disabled veterans.. If, due to a disability, you need an accommodation to search or apply for an opportunity with GDLS, please call ************ or send an e-mail to for assistance and let us know the nature of your request and your contact information. Company Information: General Dynamics is a successful Fortune 100, global aerospace and defense company, with over 90,000 employees world-wide. General Dynamics Land Systems, a business unit of General Dynamics, has a strong foundation of delivering core engineering and manufacturing capabilities to our clients for military vehicles. Our team is focused on continuous process and productivity improvements that reduce product costs, while increasing troop safety and effectiveness. Land Systems continues to work with the US Armed Forces and its Allies to ensure these vehicles remain survivable, relevant, flexible, affordable and capable of addressing a dynamic threat environment. About the Role: As a member of the IT Security Team, you will be joining a dynamic group of Information Technology and Information Assurance professionals responsible for the operation, maintenance, and compliance of classified information systems, and its userbase, in support of a Next Generation Vehicle Program. The ISSO will participate in activities covering information assurance lifecycles and user account support. Due to the nature of the work, this role requires on-site presence up to 100%. What We Offer: Whether starting your career or are already an experience professional, we offer a Total Rewards package that is Impactful and built for you. * Healthcare including medical, dental, vision, HSA and Flex Spending * Competitive base pay and incentive pay that rewards individual and team performance, and comprehensive benefits. * 401k Match (6%) * Educational assistance * 9-80 Work Schedule (This position's standard work schedule is a 9/80. The 9/80 schedule allows employees who work a nine-hour day Monday through Thursday to take every other Friday off) * Ongoing learning opportunities within a diverse, inclusive and rewarding work environment * Onsite cafeteria, fitness center, and outdoor fitness track Responsibilities to Anticipate/Expect: * Leads as IT Liaison between GDLS Users and United States Government personnel for Government Cloud Accounts * Generates, tracks and escalates IT Trouble Tickets to U.S. Government personnel for GDLS-cloud account / application issues * Issues, tracks, and enforces account training and compliance requirements to GDLS users of unclassified and classified systems * Designs account workflow and process streamlining with the Information System Security Manager (ISSM) * Coordinates with System Administrators to create, enable, or disable classified system accounts * Assists in the creation, implementation, and presentation of Cyber Awareness Campaigns * Participates in system accreditation documentation reviews in accordance with existing processes and procedures * Assists the ISSM and Program Protection Officer with need-to-know and verification processes * Participates in assessments, inspections, and continuous monitoring of classified systems and user compliance * Perform other duties as assigned Minimum Qualifications: Must possess or be able to obtain and maintain a U.S. Government SECRET or higher clearance. MUST be a United States citizen 1-3 year minimum of experience in a government/industrial security career field. 3-5 year minimum of experience in a compliance and/or account administration role. Bachelor of Science degree majoring in Computer Science, Information Science and Technology, Information Assurance, Risk Management, or Cybersecurity required. Equivalent alternates considered. Must have one of the following certifications (more advanced certificates considered): o Security+ CE o GIAC o CISA o CRISC Additional Information: Must have very good written and verbal communication skills. Must be detail-oriented, independent and organized. Must have experience with Microsoft Office products: Word, Excel, and PowerPoint. Must have experience with SCAP Compliance Checker, STIG Viewer, and IAVMs. Preferred experience with certification/authorization/compliance requirements as outlined in the NISPOM and DAAPM/DAAG. Limited travel may be required. GDLS considers factors such as, scope/responsibilities of the position, candidate experience and education/training background, in addition to local market comparable and business considerations when extending an offer. Headquartered in Reston, Virginia, General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation; ship construction and repair; land combat vehicles, weapons systems and munitions; and technology products and services. General Dynamics employs more than 100,000 people across 65 countries worldwide and in all 50 U.S. states, more information is available at *********** General Dynamics Land Systems, is a business unit of General Dynamics, and is an innovative leader of ground combat systems' equipment and software for our clients. Our performance-driven team partners with the U.S. Army, U.S. Marine Corp and other militaries across the Globe to ensure that next generation ground combat vehicles are ready to protect our fighting men and women in uniform. General Dynamics Lands Systems provides a competitive compensation package, site specific flexible work schedules, 401(k) with Company Match; Bonus Eligibility, Employee Development Opportunities, Tuition Reimbursement, On-site Amenities, and comprehensive Medical/Dental/Vision Insurance. As an Equal Opportunity Employer, General Dynamics Land Systems ("GDLS") provides all persons with equal opportunity and access to all aspects of employment process, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, marital status, age, disability, status as a protected veteran, or membership in any group protected by federal, state, or local anti-discrimination laws. GDLS also is committed to providing reasonable accommodations to individuals with disabilities and disabled veterans.. If, due to a disability, you need an accommodation to search or apply for an opportunity with GDLS, please call ************ or send an e-mail to for assistance and let us know the nature of your request and your contact information.